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I liked the location of this hotel but the bathroom was too small.
Jei woo
Stayed 2 nights in Mar 2024
Response from ホテルマイステイズ松山 くちこみ担当 on Mar 15, 2024
Thank you very much for using Hotel MyStays Matsuyama.We are also pleased to read that you were satisfied with the location.However, we apologize for any inconvenience caused regarding the size of the bathroom.Although the size will not be improved immediately, it will be an issue for future consideration.All the staff are looking forward to using your service again.HOTEL MYSTAYS Matsuyama Front Desk
Excellent room, amenities, view, food, and location. Cannot say a single negative thing about our stay. Would definitely recommend.
Verified traveller
Stayed 1 night in Oct 2023
Response from ホテルマイステイズ松山 くちこみ担当 on Oct 14, 2023
Thank you very much for choosing our hotel from among the many hotels available.We would like to thank you for your compliments regarding our rooms, facilities, scenery, food, and location.Your words of praise will motivate our staff, so we will continue to work hard to improve.We will continue to aim to be a hotel that satisfies our customers, so we hope that you will stay with us the next time you come to Matsuyama.HOTEL MYSTAYS Matsuyama Front Desk
We had view of castle from our room. Matsuyama Castle was the best of all castles we visited. Layout of room was really practical and spacious, very comfortable. The location is convenient to tram station. 200 yen for tram every ride we used every day. Whole experience of Matsuyama was amazing and this hotel made it feel that way.
We booked early to get really good price.
Compare to similar priced hotels this place was the best. Laundry facility was convenient.
Verified traveller
Stayed 2 nights in Oct 2023
Response from ホテルマイステイズ松山 くちこみ担当 on Oct 14, 2023
Thank you very much for choosing our hotel from among the many hotels available.As you said, from the castle view type room you stayed in, you can see Matsuyama Castle, the moat, and the streetcar that is unique to Matsuyama, and it has been well received by many guests.Also, as our customers have mentioned, the tram station is right in front of our hotel.There is also a coin laundry, and detergent is sold separately at the front desk.We will continue to aim to be a hotel that satisfies our customers, so we hope that you will stay with us the next time you come to Matsuyama.HOTEL MYSTAYS Matsuyama Front Desk
Thank you very much for choosing our hotel from among the many hotels available.As you said, from the castle view type room you stayed in, you can see Matsuyama Castle, the moat, and the streetcar that is unique to Matsuyama, and it has been well received by many guests.We are very happy to hear that you were satisfied with the service provided by our staff.Your words of praise will motivate our staff, so we will continue to work hard to improve.We will continue to aim to be a hotel that satisfies our customers, so we hope that you will stay with us the next time you come to Matsuyama.HOTEL MYSTAYS Matsuyama Front Desk
It was privilege to see the national treasure of Matsuyama castle from my hotel room. It was so special. I had a wonderful stay at this hotel. Excellent.
Keiko
Stayed 28 nights in Jun 2023
Response from ホテルマイステイズ松山 くちこみ担当 on Jul 6, 2023
Thank you very much for choosing our hotel among the many available options. We are delighted to see that you appeared to be satisfied with your stay. We appreciate your kind words regarding our hotel. We will continue to work hard to improve our services to ensure your satisfaction in the future. All of our staff members are eagerly awaiting your next visit. Hotel Mystays MatsuyamaFront desk.
I loved the bed mattress! We have been traveling for a week and my back has been killing me…. After I woke up on this hotel bed, my back rested peacefully. The room was clean and the bathroom seemed updated beautifully. On the top of the stay the breakfast (with additional cost and a bit expensive) was WONDERFUL! There was a traditional dish, raw fish with rice which had equally good quality with the one we ate at the local restaurant on the day before.
Well located for trips to the castle and not too far from tram links, etc. for the rest of the city. Perfectly fine room.
Gordon
Stayed 2 nights in Jun 2023
Response from ホテルマイステイズ松山 くちこみ担当 on Jun 25, 2023
Thank you very much for using HOTEL MYSTAYS Matsuyama. We would like to thank you again for your feedback during your busy stay.As you say, our hotel is right in front of the airport limousine bus, route bus, and tram station. In addition, Matsuyamashi Station and JR Matsuyama Station are within a 10-minute walk, so it is a location where you can move smoothly.In addition, I am glad to receive words of the praise about the room.If you have another chance, we would appreciate it if you could use our hotel.Hotel Mystays Matsuyama front
Front Desk staff were great & courteous. Room & amenities were top notch. Overall, a phenomenal hotel!
Melton
Stayed 1 night in Apr 2023
Response from ホテルマイステイズ松山 on Apr 26, 2023
Thank you for using HOTEL MYSTAYS Matsuyama.We are very pleased to read your kind words regarding our staff, amenities and rooms.Warm words from our customers are our encouragement.We will continue to aim to be a hotel that satisfies our customers, so we would appreciate it if you could use our hotel when you come to Matsuyama again.Hotel Mystays Matsuyama front desk
Loved the view of the park and Matsuyama Castle. Easy public transportation that comes frequently to get to a variety of places.
Julie
Stayed 2 nights in Mar 2023
Response from ホテルマイステイズ松山 フロント on Apr 8, 2023
Thank you very much for staying at our hotel.From the castle view type room where you stayed, you can see Matsuyama Castle which has been well received by many customers. We are very happy that you are satisfied.We sincerely look forward to your visit HOTEL MYSTAYS Matsuyama.
Easy transportation around the area. Nice room with a view of the castle
Kwok Kwong
Response from ホテルマイステイズ松山 くちこみ担当 on Dec 30, 2022
Thank you for choosing our hotel from among many hotels.From the castle view type room where you stayed, you can see Matsuyama Castle, the moat, and the scenery of the streetcar unique to Matsuyama, which has been well received by many customers. We are very happy that you are satisfied.We will continue to aim to be a hotel that satisfies our customers.MoriyaGeneral Manager HOTEL MYSTAYS Matsuyama
Rooms are small but well appointed. Breakfast was great!
Jennifer
Stayed 2 nights in Nov 2022
Response from ホテルマイステイズ松山 くちこみ担当 on Nov 29, 2022
Thank you very much for using HOTEL MYSTAYS Matsuyama.I am very happy that you enjoyed the breakfast.The words from our customers are the encouragement of our staff, so we will continue to devote ourselves.We hope that you will use our hotel the next time you come to Matsuyama.General Manager MoriyaHOTEL MYSTAYS Matsuyama
Thank you very much for staying at our hotel.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit.
10/10 Excellent
Errol, Champaign
May 8, 2022
Errol
Stayed 4 nights in Apr 2022
8/10 Good
Verified traveller
Business traveller
Oct 8, 2021
Liked: Cleanliness, staff & service
Cost-performance hotel
Service was perfect and smooth, cleaning service was meticulous and quick.
The hotel although is very well kept it's clearly old and you can notice it at every step.
The matless was very hard and not particularly comfortable.
The relatively cheap pricing and the good location make up for the shortcomings.
I would stay here again.
Verified traveller
Stayed 1 night in Oct 2021
Response from HOTEL MYSTAYS Matsuyama on Oct 10, 2021
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Matsuyama.
It is always a pleasure to read such lovely comments about our hotel, and we are delighted to hear that you had a great stay.
But we are sorry for the bed matless. We will discuss it.
Your warm remarks are sincerely appreciated, and further encourage us to work hard to provide more guest-friendly accommodation.
We hope to welcome you again at our hotel.
Sincerely, Miyamoto, HOTEL MYSTAYS Matsuyama
Great location from which to explore the surrounding areas. Friendly staff. Fun time!
Verified traveller
Stayed 1 night in Sep 2021
Response from ホテルマイステイズ松山 松田 on Sep 17, 2021
Thank you for using Hotel MyStays Matsuyama.
As you said, the hotel is conveniently located for sightseeing.
We would appreciate it if you could use our hotel when you come near us.
MATSUDA HOTEL MYSTAYS MATSUYAMA
Response from ENAMI MATSUDA HOTEL MYSTAYS MATSUYAMA on Aug 21, 2021
Thank you for using Hotel MyStays Matsuyama.
We would also like to thank you for posting a wonderful photo.
We will continue to aim to be a hotel that will satisfy our customers, and we hope that you will be able to use our hotel when you come near us.
Response from HOTEL MYSTAYS MATSUYAMA JUNA TAKEMOTO on Mar 18, 2020
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Matsuyama.
It is always a pleasure to read such lovely comments about our hotel, and we are delighted to hear that you had a great stay.
Your warm remarks are sincerely appreciated, and further encourage us to work hard to provide more guest-friendly accommodation.
We hope to welcome you again at our hotel.
"Dear Guest,
Thank you for staying at HOTEL MYSTAYS Matsuyama.
It is always a pleasure to read such lovely comments about our hotel, and we are delighted to hear that you had a great stay.
Your warm remarks are sincerely appreciated, and further encourage us to work hard to provide more guest-friendly accommodation.
We hope to welcome you again at our hotel.
Sincerely, ENAMI MATSUDA, HOTEL MYSTAYS Matsuyama"
Great view, nice comfortable, good service & attentive staff. I really appreciate how fast they responded and solved the issues. I’ll definitely come back and recommend to my friends & family. Only one thing I wish they could accommodate better. The restaurant we wanted to try for dinner was fully reserved for events two nights we stayed. Hope they can make some room for guests next time. Other than that we left satisfied.
Sunshine
Stayed 2 nights in Dec 2019
Response from Hotel Mystays Matsuyama JUNA TAKEMOTO on Dec 12, 2019
Thank you for using Hotel MyStays Matsuyama.
Thank you for giving up.
We are very pleased that you enjoyed your stay.
We are sorry that we could not use the restaurant even though we stayed for 2 nights.
We hope you can use it during your next stay.
The word of praise from customers is our encouragement.
I look forward to meeting you again.
Great view of the castle. A wee bit of mold in the bathroom, but otherwise great. Bed was rock hard, but not uncommon for Japan.
Daniel
Stayed 2 nights in Oct 2019
Response from ホテルマイステイズ松山 on Nov 4, 2019
Thank you for staying at HOTEL MYSTAYS Matsuyama.
We appreciate you taking the time to share your feedback with us.
Please accept our sincere apology for the discomfort caused by the insufficient room preparation.
And we are sorry for not expecting the bed.
Instructions will be provided to our staff to improve our services and operations.
TADAKATSU HIGUCHI MANAGER HOTEL MYSTAYS MATSUYAMA
The location is great, on the moat by the castle with nice views of the castle from the rooms. The rooms however were a little tired and could do with a fresh coat of paint. Reception area is beautiful though.
Verified traveller
Stayed 1 night in Oct 2019
Response from Mystays Matsuyama on Oct 25, 2019
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Matsuyama.
It is always a pleasure to read such lovely comments about our hotel, and we are delighted to hear that you had a great stay.
Your warm remarks are sincerely appreciated, and further encourage us to work hard to provide more guest-friendly accommodation.
We hope to welcome you again at our hotel.
Sincerely, Miki Takagi, HOTEL MYSTAYS Matsuyama
Wonderful view to Matsuyama Castle and close to tram and JR station. The city is safe and walkable to attractions. Will go back again.
Kuma
Stayed 3 nights in Oct 2019
Response from ホテルマイステイズ松山 on Oct 15, 2019
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Matsuyama.
It is always a pleasure to read such lovely comments about our hotel, and we are delighted to hear that you had a great stay.
Your warm remarks are sincerely appreciated, and further encourage us to work hard to provide more guest-friendly accommodation.
We hope to welcome you again at our hotel.
ENAMI MATSUDA HOTEL MYSTAYS MATSUYAMA
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Matsuyama.
We appreciate you taking the time to share your feedback with us.
Please accept our sincere apology for the discomfort caused by the insufficient room preparation.
Our cleaning crews pay close attention to each room to make sure that the guest rooms are cleaned and examined thoroughly for our guests.
However, in this case, we are aware that we failed to provide comfortable accommodation for you, and therefore caused you a great deal of inconvenience and discomfort. Although we cannot change what already happened, we can assure you this case will be closely examined, and instructions will be provided to our staff to improve our services and operations.
Again, we apologize for a great deal of discomfort you experienced, and deeply appreciate your feedback, which helps our hotel provide better services.
It will be very much appreciated if you choose our hotel and grant us a chance to host you again, the next time you visit Matsuyama area.
Sincerely, Takashi Nomizu, Manager, HOTEL MYSTAYS Matsuyama
Overall good stay with my family. Even though the car parking was not free, staffs were kind enough to guide me how to do it.
JONG HEON
Stayed 1 night in Aug 2019
Response from HotelMystays on Sep 7, 2019
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Matsuyama.
We appreciate you taking the time to share your feedback with us.
Your review is highly appreciated and it will be taken into consideration.
We keep working hard to make the accommodation more comfortable for the guests.
When you travel to the Matsuyama area in the future, we sincerely hope that you will consider our hotel for your stay.
Sincerely, Mai Miyamoto, HOTEL MYSTAYS Matsuyama
8/10 Good
Georgia850302
Travelled with family
Jul 12, 2019
Liked: Cleanliness, staff & service, amenities
Location is amazing. Clean and comfortable but very outdated. The front desk staff was welcoming.
Georgia850302
Stayed 4 nights in Jul 2019
Response from Mystays Matsuyama on Jul 15, 2019
Thank you for staying at HOTEL MYSTAYS Matsuyama.
We appreciate you taking the time to write to us.
We apologize for not meeting your room expectations.
Unfortunately, it is quite difficult for us to the age of the building.
And we have some rooms have been renovated,so It would be appreciated if you could stay in that room when you visit Matsuyama next time.
We will try to provide more satisfactory accommodation in other aspects of the hospitality.
Sincerely, Enami Matsuda, HOTEL MYSTAYS Matsuyama
Safe clean hotel with easy access to JR Station and tram. The local airport limousine bus stop ( Ehime Sinbunsha ) is right around the corner too. Super easy to use.
MCD
Stayed 2 nights in Jun 2019
Response from Mystays Matsuyama on Jun 9, 2019
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Matsuyama.
It is always a pleasure to read such lovely comments about our hotel, and we are delighted to hear that you had a great stay.
As you say, our hotel stands so close to the bus stop of Airport/Port limousine.
Your warm remarks are sincerely appreciated, and further encourage us to work hard to provide more guest-friendly accommodation.
We hope to welcome you again at our hotel.
Sincerely, Mai Miyamoto, HOTEL MYSTAYS Matsuyama
Great location, very clean, friendly staff and enjoyed our stay. Restaurant food excellent, breakfast buffet so good
Julie
Stayed 1 night in May 2019
Response from HotelMystays on May 18, 2019
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Matsuyama.
It is always a pleasure to read such lovely comments about our hotel, and we are delighted to hear that you had a great stay.
Your warm remarks are sincerely appreciated, and further encourage us to work hard to provide more guest-friendly accommodation.
We hope to welcome you again at our hotel.
Sincerely, Mai Miyamoto, HOTEL MYSTAYS Matsuyama
Great staff, clean and tidy. Room had great view. Location of hotel was excellent for getting around. Tram stop outside and 10 minutes walk to the railway station.
Verified traveller
Stayed 2 nights in Mar 2019
Response from HotelMystays on Apr 27, 2019
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Matsuyama.
It is always a pleasure to read such lovely comments about our hotel, and we are delighted to hear that you had a great stay.
Your warm remarks are sincerely appreciated, and further encourage us to work hard to provide more guest-friendly accommodation.
We hope to welcome you again at our hotel.
Sincerely, Mai Miyamoto, HOTEL MYSTAYS Matsuyama
Great hotel, location good, stsff friendly, place,
Verified traveller
Stayed 2 nights in Feb 2019
Response from HOTEL MYSTAYS Matsuyama Shuhei Matsuda on Feb 20, 2019
Dear Guest,
Thank you for your evaluation of HOTEL MYSTAYS Matsuyama.
We keep working hard to make sure that our guests will have comfortable stay.
When you come to our area in the future, we hope you would consider our hotel for your stay again.
Sincerely, Shuhei Matsuda, HOTEL MYSTAYS Matsuyama
close to centre, within walking distance to train station, Busy location though.
Calvin
Stayed 1 night in Feb 2019
Response from HOTEL MYSTAYS Matsuyama Shuhei Matsuda on Feb 20, 2019
Dear Guest,
Thank you for staying at HOTEL MYSTAYS Matsuyama.
We appreciate you taking the time to share your feedback with us.
Your review is highly appreciated and it will be taken into consideration. We keep working hard to make the accommodation more comfortable for the guests.
When you travel to the Matsuyama area in the future, we sincerely hope that you will consider our hotel for your stay.
Sincerely, Shuhei Matsuda, HOTEL MYSTAYS Matsuyama