Matrei am Brenner Vacation Packages

We booked this room last minute on the way through Austria and had a request of 2 extra pillows. By the time we checked in less than an our later the room was ready and already had the two pillows in the room. Very efficient and the fronts desk staff was very helpful. Great location is a beautiful town.

I reserved a room, and was traveling over a 3 hour drive to the hotel, however I was expected to arrive a little late, I tried calling the number advertised to notify them that I would arrive late, numerous times hours before my arrival. No one answered the phone. Once I arrived, no one was there, I tried calling again, and then upon checking the hotel policies on Hotels.com it stated that this hotel last check-in time is at 8pm and there is no after hour check in. There was no way to contact the hotel at all. I lost over $300 dollars, and I had to quickly find a new hotel to stay at, since I was traveling with my family with 2 younger children. I would not recommend this hotel to those that might be traveling long distances and might arrive late. Terrible customer service or communication, even when I tried to reach the hotel hours before 8pm.