Seasonal outdoor pool, sun loungers

Reviews of Pavillon sur Mer by Riôtel (150 metres from the main hotel)

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 177 out of 368 reviews" "
Rating 8 - Good. 136 out of 368 reviews" "
Rating 6 - Okay. 33 out of 368 reviews" "
Rating 4 - Poor. 12 out of 368 reviews" "
Rating 2 - Terrible. 10 out of 368 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jean-Francois

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from jonathan on Nov 30, 2023
Bonjour Jean-François, merci énormément pour l’excellente note ! Cela nous fait plaisir de savoir que vous êtes satisfait de nos services.

8/10 Good

Maxime

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from jonathan on Nov 12, 2023
Merci Maxime pour votre excellente évaluation de notre établissement. C’est très apprécié. Au plaisir de vous accueillir à nouveau !

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from agent3 on Nov 10, 2023
Bonjour Nicolas, merci pour votre excellente évaluation de notre établissement. C’est très apprécié. Au plaisir de vous accueillir à nouveau !

8/10 Good

Josée

Liked: Cleanliness, staff & service
Je suis satisfaite de l’hôtel. J’y retournerais sans hésiter mais demanderais des oreillers moins épais.
Stayed 1 night in Nov 2023
Response from agent3 on Nov 10, 2023
Bonjour Josée, merci pour votre excellente évaluation . Nous sommes désolés que les oreillers n’ont pas été à la hauteur de vos attentes. Nous allons nous pencher sur cette situation afin de nous améliorer !

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel Very clean!!
Stayed 1 night in Nov 2023
Response from jonathan on Nov 7, 2023
Hello Jeremy ! Thank you for your excellent review of our hotel. It is much appreciated! Hope to welcome you again soon.

8/10 Good

Yves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from jonathan on Oct 6, 2023
Bonjour Yves, merci pour votre évaluation de notre établissement. C'est très apprécié! Que manquait-il à votre bonheur pour que nous obtenions la note de 10? Vous savez… on souhaite toujours s’améliorer. Au plaisir de vous accueillir à nouveau bientôt !

10/10 Excellent

Max

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The chef has no idea what a fish restaurant is.
Stayed 1 night in Sep 2023
Response from agent3 on Sep 25, 2023
Dear customer, we are truly sorry that your experience at our establishment did not live up to your expectations. We thank you for taking the time to write to us and we will share your comments with the teams without fail. We look forward to welcoming you back and offering you the excellence to which you are entitled.

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable.
Response from jonathan on Sep 16, 2023
Hello Carol ! Thank you for your excellent review of our hotel. It is much appreciated! Hope to welcome you again soon.

8/10 Good

Ashley

Stayed 1 night in Sep 2023
Response from jonathan on Oct 4, 2023
Merci Ashley pour votre excellente évaluation de notre établissement. C’est très apprécié. Au plaisir de vous accueillir à nouveau !

8/10 Good

robert

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from jonathan on Sep 12, 2023
Bonjour Robert, merci pour votre évaluation de notre établissement. C'est très apprécié! Que manquait-il à votre bonheur pour que nous obtenions la note parfaite? Vous savez… on souhaite toujours s’améliorer. Au plaisir de vous accueillir à nouveau bientôt !

10/10 Excellent

Thomas

Stayed 1 night in Aug 2023
Response from jonathan on Sep 7, 2023
Thomas, merci énormément pour l’excellente note ! Cela nous fait plaisir de savoir que vous êtes satisfait de nos services.

10/10 Excellent

Alanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from William pour l'équipe du Riotel on Sep 5, 2023
Merci Alanna pour votre excellente évaluation de notre établissement. C’est très apprécié. Au plaisir de vous accueillir à nouveau !

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get too view amazing. Staff very helpful
Stayed 2 nights in Aug 2023
Response from Agent 4 on Aug 27, 2023
Dawn, thank you very much for your review! It makes us happy to know that you are satisfied with our services.

10/10 Excellent

Véronique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable, propre, employés super accueillants et sympathiques.
Stayed 1 night in Aug 2023
Response from jonathan on Aug 24, 2023
Bonjour Véronique un énorme merci de la part de toute l’équipe! Votre satisfaction est notre priorité et cela nous fait chaud au cœur de vous lire. Ce sont nos clients qui nous permettent de nous améliorer et nous sommes très fiers de nos employés et services. Encore merci pour votre commentaire !

10/10 Excellent

Jung jung

Stayed 1 night in Aug 2023
Response from jonathan on Aug 25, 2023
Jung Jung, merci énormément pour l’excellente note ! Cela nous fait plaisir de savoir que vous êtes satisfait de nos services. En espérant vous revoir dans un éventuel séjour!

10/10 Excellent

Helene

Stayed 1 night in Aug 2023
Response from jb on Aug 10, 2023
Helene, merci énormément pour l’excellente note ! Cela nous fait plaisir de savoir que vous êtes satisfait de nos services.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from jb on Jul 30, 2023
Bonjour Audrey, merci pour votre évaluation de notre établissement. C'est très apprécié! Que manquait-il à votre bonheur pour que nous obtenions la note parfaite? Vous savez… on souhaite toujours s’améliorer. Au plaisir de vous accueillir à nouveau bientôt!

10/10 Excellent

Walter

Stayed 2 nights in Jul 2023
Response from jb on Aug 16, 2023
Walter, merci énormément pour l’excellente note ! Cela nous fait plaisir de savoir que vous êtes satisfait de nos services.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Vraiment un beau motel propre avec une vue époustouflante sur la mer. Le restaurant est un peu ordinaire, mais l'emplacement de l'hôtel laisse beaucoup de choix. Motel directement sur la plage. J'y retourne sans hésitations.
Stayed 1 night in Jul 2023
Response from William pour l'équipe du Riotel on Jul 21, 2023
Merci énormément Jennifer pour la note! Cela nous fait plaisir de savoir que vous êtes satisfait de nos services.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from William pour l'équipe du Riotel on Jul 17, 2023
Merci Sara pour votre excellente évaluation de notre établissement. C’est très apprécié. Au plaisir de vous accueillir à nouveau!

10/10 Excellent

Anastasios

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great view from our room.
Stayed 1 night in Jul 2023
Response from William pour le groupe Riotel on Jul 12, 2023
Hello Anastasios ! Thank you for your excellent review of our hotel. It is much appreciated! Hope to welcome you again soon.

10/10 Excellent

chandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Lucie from Marketing on Jul 7, 2023
Hello Chandra ! Thank you for your excellent review of our hotel. It is much appreciated! Hope to welcome you again soon.

6/10 Okay

chandra

Travelled with family, Travelled with family and small children
Toilets were very smelly..should have exhaust inside....although we have booked it many days ago we were made to wait for for an hour.
Stayed 1 night in Jul 2023
Response from Lucie from Marketing on Jul 4, 2023
Dear Chandra, we are truly sorry that your experience at our establishment did not live up to your expectations. We thank you for taking the time to write to us and we will share your comments with the General manager without fail. We look forward to welcoming you back and offering you the excellence to which you are entitled.

2/10 Terrible

huseyin

Disliked: Cleanliness, staff & service, property conditions & facilities
If I had time I would sue Expedia and this hotel for providing wrong information and ruin my plan. I brought my parent to 7 days east Quebec road trip to appreciate them. On website you see a nice entrance nice resto nice spa! But wait! It’s not belong to pavillon section! No picture of this disaster of pavillon entrance! No information about you have to take car from reception to get to pavillon section! With two old parents that are not able to walk, I put all their luggage in entrance and receptionist told me that we need to go to other section! I told her that I don’t understand what she is meaning and in picture I saw this reception, this place and I thought it’s inside the building in the picture! She was so rude and in a way of yieling she told you reserve there you go there! I was pretty bad surprise. She was so rude even to understand what is my point and that I’m confused. I told her but it’s not mentioned we have to take car to there! She answers again very rude! She didn’t even provide a clear road map that where we are suppose to go! I again put all luggages back helped my parents sit and drove to find this old building. It is a disaster. I have been never in a hotel like it. My father is not able to take stairs. She is not even able to walk long distance. The receptionist was so rude even to be able to ask if they have a room in that section to stay just one night. I don’t care about money. I care about quality and my parents. Long story short don’t come here.
Stayed 1 night in Jun 2023
Response from Lucie from Marketing on Jun 29, 2023
Dear customer, we are truly sorry that your experience at our establishment did not live up to your expectations. We thank you for taking the time to write to us and we will share your comments with the teams without fail. Thanks to your review, we will adjust our web site to better demonstrate the 2 different living quarters that are part of our complex. Our General Manager confirmed that she got in touch with you and that your comments were taken very seriously. We hope everything ended on a more positive note. We look forward to welcoming you back and offering you the excellence to which you are entitled.

6/10 Okay

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jun 2023
Response from Lucie from Marketing on Jun 8, 2023
Bonjour Paul, we are truly sorry that your experience at our establishment did not live up to your expectations. We thank you for taking the time to write to us. We look forward to welcoming you back and offering you the excellence to which you are entitled.

8/10 Good

Fred

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Lucie pour l'équipe du Riôtel on May 29, 2023
Merci Fred pour votre excellente appréciation de notre établissement. Au plaisir de vous accueillir à nouveau bientôt !

10/10 Excellent

constance

Liked: Cleanliness, staff & service, property conditions & facilities
This property was clean,close to the ferry and on the beach. The food at the adjacent restaurant was delicious. The staff were very friendly
Stayed 1 night in May 2023
Response from Lucie from Marketing on May 26, 2023
Good morning Constance,Thank you for your excellent review of our hotel. It is much appreciated.We hope to welcome you again soon!

10/10 Excellent

Joey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un seul point negatif
Je suis arriver en meme temps qune competition de patin artistique de 8 ans environ alors l espace spa sauna piscine était trop achalandée et mal entretenue le tout est revenue a la normal a la fin du sejour
Stayed 2 nights in Mar 2023
Response from Lucie pour l'équipe du Riôtel on Apr 4, 2023
Merci Joey pour votre excellente appréciation de notre établissement. N'hésitez jamais à nous informer de ce qui pourrait rendre votre séjour le plus agréable possible. Au plaisir de vous accueillir à nouveau!

10/10 Excellent

Josie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view on the ocean
Stayed 1 night in Mar 2023
Response from Lucie and the Marketing team on Mar 21, 2023
Hello Josie! Thank you for your excellent review of our hotel. It is much appreciated! We hope to welcome you again very soon.

10/10 Excellent

Sara

Stayed 1 night in Feb 2023
Response from Lucie pour l'équipe du Riôtel on Mar 21, 2023
Merci Sara pour votre excellente appréciation de notre établissement. Au plaisir de vous accueillir à nouveau bientôt!

10/10 Excellent

Kateryna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Lucie pour l'équipe du Riôtel on Feb 20, 2023
Merci pour votre appréciation. Au plaisir de vous accueillir à nouveau!

8/10 Good

Shirley

Travelled with family
Liked: Cleanliness, staff & service
Beautiful view of St Lawrence river Unit was clean , in need of some TLC
Stayed 1 night in Sep 2022

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Catalin

Stayed 1 night in Aug 2022

4/10 Poor

lin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be careful, what shown on web is not what you get, there are 2 bulildings, one is just a motel with no service at all, the motel has no shampoo and conditioner.
Stayed 1 night in Aug 2022

10/10 Excellent

Bakhtiyor

Stayed 1 night in Aug 2022

10/10 Excellent

Stéphane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would suggest having a sign showing were check in / reception is.
Stayed 1 night in Jul 2022

10/10 Excellent

Alice

Stayed 1 night in Jul 2022

10/10 Excellent

Maximilian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room in the Pavillon building, with a patio door walk-out right onto the beach. It was quite lovely. The room was smallish, but the mattresses and bedding were comfortable, and the bathroom and shower were in excellent condition.
Stayed 1 night in Jul 2022

2/10 Terrible

claude

Disliked: Cleanliness, staff & service
Avoid
Well we were not expecting carpeted floors which wouldn’t be so bad if it was clean. As soon as we walked in the room there was a really bad smell. I did complaine because my wife is allergic to carpet but I was told nothing could be done. Also, the towels were so old we couldn’t believe it, seriously. Plus the toilet was ok but talk about being low, which is fine if you are 5’ tall otherwise not easy to use. Plus your balcony needs renovating. Live and learn as the saying goes but we definitely won’t be back.
Stayed 1 night in Aug 2021

10/10 Excellent

Jaime-Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Spot on the Water
This is a lovely little spot on the Gaspé peninsula. Right on the water (leave your window open at night so you fan hear the waves rolling in!), the view just couldn’t be more beautiful. Hotel and services are wonderful. We’d love to return!
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sun set
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Johanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très belle endroit, très propre, y retournerai certainement
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Oceanside view, clean , good beds,mmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019