Forfaits vacances – Mata Chalupe

Beware as management is not transparent. We booked a 10-day stay at the St. Regis Cap Cana specifically for its calm, private beach where our children could swim and play. About a week before arrival, the hotel emailed that “certain areas” might experience increased sargassum. The reality was very different: the entire beach was effectively closed, swimming was impossible, the water was discolored, and large tractors were removing sargassum beside the pool. I don't fault the hotel for sargassum it cannot control nature. I do fault the lack of transparency and response. Had we been told the beach was unusable, we would not have traveled 11 hours for a beach vacation. Once there, nothing meaningful was offered to compensate for the loss of a major resort amenity. Even yoga/fitness classes remained ~$35. Their suggested solution was to drive 1.5 hours each way and pay ~$100/person/day to use another hotel's beach. I spent the next day vacuuming out our rental car of sand. The resort's isolated Cap Cana location compounded the problem. Several excursion companies told us we were too far away for pickup so we had to figure out our own transportation. For a 10-day family stay at a luxury resort, I expected management to ask: what can we do to make this right? Complimentary activities, credits, transportation or alternative beach access would have helped. Instead, the burden and expense of finding alternatives fell on us.

Very nice property, will definitely return

N

Très bien