Mason Hall Vacation Packages

The staff and the owners are VERY NICE and welcoming! The property is very kept up

Every thing was beautiful Staff very helpful

Staff was courteous, nice that they had their restaurant however the back seating area was dirty, the shower gels could have been topped up.

We had a lovely stay at Mt Irvine Bay Resort. The staff at the front desk (including Sarah and Joel) were friendly and professional. The hotel is beautiful and well kept. The rooms were clean and comfortable and the bathrooms were modern. There was a slight musty smell to the room but this was not a problem. The pool and beach access were great.The beach was lovely and as a hotel guest we got chairs and umbrellas. The beach music was a nice peaceful level such that you can feel the vibes but enjoy the serenity. The one pitfall with the hotel is the restaurant. I wouldn't recommend it to anyone. The staff do work hard but most are not trained to provide quality customer service. Breakfast on most days was a tenuous process where you felt like you were annoying the staff if you asked for a menu. Some things they just could not explain. Eg. the special wad saltfish....saltfish and what? Or when i asked what an item on the dinner menu was. No explanation...but maybe a roll eyes. It's such a pity because the restaurant area is a feast for the eyes....just not the belly. Dinner there is a let down as well. Unfortunately there is no kids menu. The waitress said she was new so she was unable to give any explanation to the menu. They eventually found a drinks menu but the bartender seemed unfamiliar with the drinks. Our last day there the breakfast came quickly and was good. Overall we would defintely return to the hotel but we would not have lunch or dinner in the restaurant.

No shops nearby it’s on a back road the phone doesn’t work in room doors connecting to other rooms refuse to close bath tub not clean mold around the bath tub faucet pipe is coming loose television refuses to work WiFi was awful couldn’t get some ice either barely any staff the place needs to be updated