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Reviews of St George

3.5 out of 5
St George
Gloucester Place, 49, London, ENG

Reviews

7.4

Good

Rating 10 - Excellent. 41 out of 231 reviews" "
Rating 8 - Good. 120 out of 231 reviews" "
Rating 6 - Okay. 38 out of 231 reviews" "
Rating 4 - Poor. 23 out of 231 reviews" "
Rating 2 - Terrible. 9 out of 231 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

P

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No value for money. Rooms are very small, don’t pay for a deluxe one, seems as tiny as the standard rooms. Nice staff though.
Stayed 3 nights in Dec 2018
Response from Stephanie Streptococcus on Jan 4, 2019
Thank you for staying with us.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Breaking the rules?
Radiator was far too hot. They asked to photograph my driving licence, which I said I was uncomfortable about and it was unnecessary. They insisted in taking it and implied I could not stay without letting them. The room was prepaid through Hotels.com so I said it was not needed.
Stayed 1 night in Dec 2018
Response from ستيفاني on Dec 12, 2018
لا يمكننا فعل أي شيء آخر سوى اتباع سياسة الفندق. لكن شكرا لك على البقاء معنا. نأمل أن تستوعب لك في المرة القادمة.

4/10 Poor

william-nick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basement flat passes for City View
I've known that London loves to misrepresent herself about the properties for rent.Earl's Court area apartments which are really hostels, B&B's that are really 1 above hostels or 2 and 3 star properties that are really 1 or 1.5. The Saint George Hotel is one of those places that, much like people, fit the term good from far, far from good. Approaching the property, in an apartment block that seems to have other hotels in them as well, had promise. Nice entrance, nice doorway....until I was told that my King Size Room with a City View (as described on your website) was actually tucked away in the basement. I've attached photos of the room to show the city view,which likely mean aspects of a city - such as an air conditioning unit and drain pipes. My room was nestled next to the linen room and one door over was the common area for breakfast. I was also directly under the reception area and so I heard a lot of traffic. The City View and King Size Bed included: 1) a dingy bathroom that had crusted water an mildew stains; 2) lumpy and springworn twin mattresses shoved together and sealed with a king size fitted sheet to PRETEND to be one mattress; 3) the aforementioned city view of the air conditioning unit and drain pipes; 3) an old fashioned bathroom; 4) a crack running across the ceiling; 5) a crusted over and rusty kettle that I was afraid to use for fear of contracting tetanus and 6) as travelling safe as well as no locks on the windows. I will be requesting a refund.
Stayed 1 night in Nov 2018

8/10 Good

Fiona

Great location nice entrance and smart stairway. Friendly staff. Room was good size. Beds a bit dated, one of the single beds had a spring sticking out which my daughter could feel. Bathroom clean but dated - particularly shower. Shower up full heat was only Luke warm. Could leave bags for day on check out. Could be improved but it was clean and super convenient location.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I have ever stayed in
I use daily medication that needs to be stored in the fridge. I specifically searched on hotels with a fridge in the room for this reason. Just to be on the safe side, I also specified in the Notes section of the form that this is a necessity as I would be using it for medication. Upon arrival I found that the fridge was not working (I didn't think it was turned on at first). When I raised the problem, I was told that it did work just not very well (it was warm). When I asked to be moved to another room with a working fridge I was told that all of the fridges are broken. I explained that I had booked the hotel specifically for this reason because my injections need to be kept cold and had only found the hotel based on searching for hotels with fridges in the rooms. I was told that they couldn't even store it in their kitchen fridge because "it was full" and "it gets locked at night". Staff were rude and insensitive. The words 'I'm sorry" were never said at any point. I had to travel for hours to leave my medication in the fridge of someone I know who lives outside London and then had to travel back there again in the early morning (and was without it overnight). What should have been a nice stay in London turned into horrendous experience which left me in tears. The hotel was very shabby (see photos of bathroom) certainly not a 3 or 4 star. This hotel does not have any working fridges so this should not be advertised. I hate the idea of this happening to anyone else.
Stayed 1 night in Oct 2018

10/10 Excellent

Jeannine

Liked: Staff & service
Centrally located, charming old world appearance, clean rooms with frig and safe.
Stayed 3 nights in Nov 2018

6/10 Okay

Geoffrey

Disliked: Property conditions & facilities
Convenient hotel location. Breakfast moderate. No assistance. No welcome.
Stayed 1 night in Oct 2018

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent place
Clean room and good sized bed
Stayed 1 night in Sep 2018

8/10 Good

Stu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

kimmiek, liverpool

Ideal location close Marble Arch and tubes and bus
Hotel was fine, we was in the basement and the rooms where quite big with tv in both rooms. Only had a shower no bath. However, it was ok. The hotel staff where extremely noisy from 06:30am this was because they where putting breakfast out which was served until 9:30. The room next door to us had an overwhelming smell of smoke which we could smell very strongly throughout our stay and off put us having breakfast there.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a disaster. Wet Mold in rooms and basically a social services level property tucked into a nice neighborhood. And this hotel aint't cheap!! We booked a family room in Jan 2018 for four nights - six months before arrival. Upon arrival they put us in a dingy - moldy - filthy room(s) in the basement. We told the staff our daughter has asthma and we could not stay in the basement with mold. They refused to do anything and said the hotel was booked. We promptly told them we would check out after two nights as we could not make other arrangements so quickly. They would not refund any portion of our money and were actually snipet about it. I tried working through Expedia to get a refund for at least two nights to no avail. This hotel should be taken off their list of accommodation. Let me tell you - it is worth going to a name brand hotel in London as these filithy social service subsidized hotels are prevalent.
Stayed 4 nights in Jul 2018

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
A good spot for a Saturday overnight stay. Staff very friendly. Room comfortable but a bit warm during the heat wave (but the fan helped). Wifi included. Didn't sample the breakfast. Would definitely stay again.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LIghting in the rooms and washroom is in need of improvement.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convienent hotel
Just had to say in London for one evening and found this hotel. Staff were really friendly and attentive even on my short stay. The room was perfect for all that I needed. Overall great hotel.
Stayed 1 night in May 2018

6/10 Okay

Rob

Good location, perfectly adequate - noisy cleaning staff from 9am wasn’t ideal for such a small hotel.
Stayed 1 night in May 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
It felt rundown and there was no lift. There were no phone , paper or pen, The window was held up by the guest book The nose from the street was way to loud, all night
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice hotel in a good location. The hotel is a little dated and could do with just a little tlc.
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
OK but not amazing
The location is great. The building itself requires maintenance - creaky floors, double glazing is not really good so noise from the street. Few things in the room were a bit broken on not properly working, nothing major but annoying. Breakfast is overpriced, had to pay extra for hot drink! Cooked breakfast came cold after I was waiting for it 20 min! Continental option is very very poor.
Stayed 1 night in May 2018

8/10 Good

Peter

Liked: Room comfort

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little central hotel. Very friendly...but you must like stairs.

8/10 Good

Karen, Worcestershire

Liked: Cleanliness, staff & service, room comfort
Good value and good location
I used the St George Hotel for a one night stay with my six yr old son. The hotel is within easy walking distance of Marylebone stn and the hotel were happy to look after my bags before check in and after check out which was a great help. The room was a good size with everything we needed. The decor and bathroom did look a little tired but it was all clean. I did have some concerns as we were put in room 2 which as on the ground floor by reception however window was out on to a secure courtyard and i wasn't woken by any noise from reception till 7.30 am. Will definitely use again when stopping in London . Reasonable safe friendly hotel in a good location.
Stayed 1 night in Apr 2018
Response from Laura on Apr 21, 2018
Thank you for your appreciation! We look forward to welcoming you again.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Sally, Adelaide, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but comfy, clean, warm and well located.
We stayed at the St George Hotel for 5 nights in March. It’s a simple hotel with basic amenities but really all you need - a comfortable bed in a clean, warm room. The staff are lovely. Great location, Gloucester Place runs parallel to Baker Street which has plenty of great eating places and close to the Marylebone High Street if you’re keen for a good shop. 10 minutes walk to Baker St tube and buses everywhere. Will definitely stay again next time we visit London!
Stayed 5 nights in Mar 2018
Response from David on Apr 10, 2018
Thank you very much for leaving your feedback. We are looking forward to your visit again. Kind Regards,

8/10 Good

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay here again
Good location, comfortable bed and very quiet nights sleep.
Stayed 1 night in Jan 2018

8/10 Good

Chris, Norwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, excellent location
Had everything although the heating was on full blast when we arrived and wasn't clear how to turn it down.
Stayed 1 night in Jan 2018

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, room comfort
Great stay
Very pleasant stay. Lovely little hotel in a great location. Little bit tired but still very well equipped. Great king size bed. Will return.
Stayed 2 nights in Dec 2017

10/10 Excellent

W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and very central, friendly staff!
StYed for a work do, staff and hotel very nice. Would definitely stay again!
Stayed 1 night in Dec 2017

6/10 Okay

MAXINE

Liked: Staff & service
Convenient for shopping
Central position convenient for the tube station and shopping on Oxford Street. Bedroom and bathroom clean but very small. Check in and out was quick & easy. Staff friendly.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good location
We were in a triple room. Which was excellent for our needs, Only downside our room was by reception so were destirbed in the morning. Otherwise a good stay.
Stayed 1 night in Oct 2017

10/10 Excellent

al, leighton buzzard uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St George
Very clean and comfortable, good location, Good value, would stay there again.
Stayed 1 night in Sep 2017

8/10 Good

June, Grimsby, UK

Liked: Cleanliness, staff & service
Great place to stay for a visit to US Embassy
Stayed in a twin room, had a view of the street which was pleasant. We were at the very top of the property so there were a lot of stairs - maybe not great for someone who struggles with stairs - but the room was fine. As you expect in London, a small room but not much smaller than rooms I have stayed in around that area for twice the cost. Clean room and bathroom, friendly and helpful staff, perfect for what we wanted. Oxford street is a 3 minute walk from the hotel and there are two tube stations less than 10 minutes walk away. We were there for the US Embassy which was about 12 minutes away on foot and luggage can be left at the hotel making this a cost effective hotel for this purpose. Would definitely stay there again, I was pleasantly surprised at the quality of the hotel given its room rate in this area. Great stay, not too loud despite the busy road outside and there was a fan in the room to keep us cool!! If you want a simple room in a great location for a reasonable rate you can't go far wrong.
Stayed 1 night in Sep 2017

4/10 Poor

michelle, brighton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Sadly disappointing
The receptionist was amazing she carried my 20 kilo suitcase up 4 flights of stairs, No Lift! Didn't see this when booking. The room was in the attic tiny but also the floor drops around 5 inches this makes the beds slanting so you feel as though you are falling off the bed. so it made it very uncomfortable. The room is in bad need of redecoration the walls were grubby and a massive crack down one side. Utilities in the room were fine. the room is worth £65.00 not £123.00
Stayed 1 night in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Reasonably priced hotel for central London
For the price it's perfectly ok for a night or two in central London. Staff were nice, room was clean and a reasonable size. Bed could have been more comfortable, but fine for a night.
Stayed 1 night in Sep 2017

8/10 Good

Marcia, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, Quiet Hotel, yet close to the Action
This hotel is in a quiet, safe, and residential area, with other hotels nearby. It's a few blocks away from a major underground (subway) line, along with several public buses that drop you right in front of it. You can get to popular London attractions within 30 minutes. It's also walking distance to a mini market, popular eateries, cafes restaurants (e.g. Pret, Starbucks). The staff are very friendly. There is no elevator but the ladies were able to bring our bags up to the room for us. The rooms are comfortable and simple, no pizzaz. Just good for sleeping and going about your business. No AC so be sure you have a working fan in the room. Also they don't have washcloths so be sure to bring your own (no luck trying to buy one in London). Make sure to bring a converter for US plugs. there's a fridge, but no microwave; the lovely staff would warm up my son's meals in a microwave in their downstairs kitchen.
Stayed 5 nights in Aug 2017

4/10 Poor

Christopher

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Great location!
Located near Hyde Park in London. Accessible to vibrant city life. Check-in was awkward, no television service available. Lovely breakfast in the morning. No lift, and a surcharge for a main level room.
Stayed 1 night in Jul 2017

6/10 Okay

daytripper, cheshire

Liked: Staff & service
Basic. Clean and near Hyde Park
Nice little hotel for a quick overnight stay, staff were friendly. Room was basic but clean and the bed was comfy
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Not luxurious, but does the job well
Convenient, clean and well priced for this central location.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great location but....
Room 7 at the back of the hotel was incredibly hot en with all of the windows wide open. Also had requested the suite with a separate bedroom, did not receive
Stayed 2 nights in May 2017

2/10 Terrible

kirk hardy

Disliked: Staff & service, property conditions & facilities, room comfort
Dissapointed
Upon entrance to the hotel all seemed ok until the next morning. We were firstly awoken at 9am by cleaners outside the room hoovering and banging, then after trying to get back to sleep the drilling started at 9.45am outside the room, then when getting up there was no hot water for a shower and the toilet blocked. Then to top it all of at 10am the fire alarm went off over 5 times all due to the work being carried out outside the room. Needless to say we got our things together to head out as quickly as possible, then at check out the lady did not ask us how our stay was, so I proceeded to tell her the issues we had, she smiled and commented that they had to do works and that was pretty much it. This was in no way a sincere apology or any form of compensation. We would seriously recommend you do not stay here unless there is no other availability in the area

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a GREAT location
Hotel is in a lovely building with a bus stop just a few doors down the street. Baker Street station and Marble Arch station are within easy walking distance. Lots of restaurants are just a block over on Baker Street. The staff was very nice. Do be warned that there is NO lift, so be ready for the stairs after a long day of wandering around London. They lock the outside door at 11pm when the desk is not staffed. I would stay here again.

6/10 Okay

Verified traveller

Very old hotel and needs new furniture.

8/10 Good

maggie

Liked: Cleanliness, property conditions & facilities, room comfort
Great location but lots and lots of stairs
Clean room, good facilities and s great location. Only issue was being on top floor lots and lots of stairs difficult particularly with luggage. Would stay again

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal Location!
Great location. Friendly staff. Very spacious room.Just a shame that the shower wasn't working though bath was fine.

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at St George Hotel.
Very convenient to get to the tube station, nice area. Slighty too warm in the room and couldn't open windows. Bed very comfortable and room/bathroom clean.

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
Observations
Modest facilities, but good value, centrally located for West End of London. Would stay here again.

8/10 Good

Elizabeth , Woodbury, CT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, helpful staff, safe environme
I stayed for a week, and each day my room was cleaned and its supplies replenished. The staff were friendly and helpful. Okay, there's no lift, but as the guidebook says, these kinds of hotels are historic! I would definitely return here, because I also felt safe and secure. Thank you, St. George crew!

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Rubbish room, great location
The so called deluxe room really wasn't. Noisy, uncomfortable bed and a stinking fridge that wasn't in the slightest bit cold. Towels supplied were small (hand towels not bath towels) and only 3 pillows. The room had paper thin walls that meant we could hear staff conversations and guests checking out and arriving late. The bed was two singles pushed together but the mattress was so poor that you could feel the bed frame through it. Very disappointing- not at all like the photos promised- I dread to think what the standard rooms would be like. Good location though.

10/10 Excellent

ALEKSANDAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay! Very clean bathroom! Well done. Great location!