Foyer

Hollies Hotel – Avis

3.5 out of 5
Hollies Hotel
Bower Hinton, (near Yeovil), Martock, England

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 167 avis sur 243." "
Note de 8 – Bien, d’après 60 avis sur 243." "
Note de 6 – Acceptable, d’après 12 avis sur 243." "
Note de 4 – Médiocre, d’après 3 avis sur 243." "
Note de 2 – Terrible, d’après 1 avis sur 243." "

9,4/10

Propreté

9,6/10

Service et personnel

8,8/10

Commodités

9,2/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 – Bien

Ronald

Séjour de 2 nuits en avril 2024

10/10 – Excellent

Claire

Highly recommended! I will definitely return.
Séjour de 1 nuit en avril 2024
Tom a répondu le 29 avr. 2024
Thank you so much for your great review and we look forward to seeing you on next visit.

10/10 – Excellent

Samuele

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent pub and amendities. I would come back again.
Séjour de 1 nuit en mars 2024
Tom a répondu le 23 mars 2024
Thank you for leaving a review and mentioning the pub. Hope to see you next time you are in the area

8/10 – Bien

Tim

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good, but expected better for the price.
Nice looking well kept hotel in nice surroundings. Room was comfortable and nice central courtyard view. Staff were friendly and welcoming. I would say that there is room for improvement though, especially as the price we paid for one night wasn’t cheap. The shower temp and pressure wasn’t the best and there was only one towel and shower gel - we raised this and the manager explained that rooms were made up for one person as standard. My main disappointments and where I think the hotel can do better were the lack of complimentary water in the room (cans were in the mini bar for £2.70!) and also the breakfast. The fruit and cereal offering wasn’t great and I am sure some of the help yourself offerings were from a well known budget supermarket. The full English was ok but one of everything and again I feel budget ingredients were used for some items. Never worth £15. My wife also had some toast for which we were charged £10! She was also disappointed with the lack of dairy free alternatives on offer so wasn’t even able to have a coffee with the extremely expensive toast. I feel that we would potentially stay here again but only if these points were addressed. For the price we paid I would have expected more.
Séjour de 1 nuit en février 2024
Tom a répondu le 20 févr. 2024
Dear Tim,Thank you for taking the time to share your detailed feedback about your recent stay with us. We genuinely appreciate your comments and value your perspective as it helps us identify areas for improvement.We are delighted to hear that you found our hotel to be well-kept with a comfortable room and a pleasant central courtyard view. Your compliments about our friendly staff are truly appreciated.We sincerely apologise for any inconvenience you experienced with the shower temperature and pressure, as well as the oversight with the towels and shower gel. We understand the importance of these details and will address them with our housekeeping team to ensure a more consistent and satisfying experience for our guests.We regret any disappointment with the breakfast pricing, and we assure you that your comments are taken seriously. It would be difficult to charge by item on a self-service buffet, but accept 10 for 1 piece of toast is not value for money.Concerning the dairy-free alternatives, we acknowledge the importance of catering to dietary preferences, and we will work on expanding our options to accommodate a wider range of needs.We genuinely appreciate your constructive criticism and hope to have the opportunity to welcome you back in the future, providing you with an improved and more satisfying experience. Just to let you know, if you book direct breakfast is included in the rate.Thank you for your valuable feedback.Best regards, Tom Walsh

10/10 – Excellent

Neil

Séjour de 1 nuit en janvier 2024
Tom a répondu le 17 janv. 2024
Thank you for your great review

10/10 – Excellent

Sebastian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Fantastic place and would recommend. Nice and quiet. Room was nice and clean.
Séjour de 1 nuit en décembre 2023
Tom a répondu le 17 janv. 2024
We really appreciate your great feedback, thank you.

10/10 – Excellent

Shingai

Séjour de 1 nuit en novembre 2023
Tom a répondu le 17 janv. 2024
Thank you for your great review

8/10 – Bien

simon

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2023
Tom a répondu le 3 nov. 2023
Thank you for your review

10/10 – Excellent

Ceejay

Séjour de 1 nuit en octobre 2023
Manager a répondu le 30 oct. 2023
Thank you for a great review, we appreciate your time to let us and other guests about your stay.

10/10 – Excellent

Nick

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2023
Manager a répondu le 30 oct. 2023
Thank you so much, delighted you enjoyed your time with us and hope to see you back here.

8/10 – Bien

Cath

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Relaxing break
Check-in was quick and friendly. We were told everything we needed to know. The only thing I didn't like was the flooring! It would've felt nicer carpeted, but that's personal choice. We ate in the restaurant which was amazing! Perfectly cooked steak, and the staff were friendly and efficient.
Séjour de 1 nuit en septembre 2023
Tom a répondu le 7 oct. 2023
Thank you for your lovely review and delighted you enjoyed the restaurant.I fully appreciate your preference to having carpet rather than the solid wood floors, but when the rooms were refurbished the consensus was wood was a better fit for the contemporary style of the rooms & more hygienic. We sincerely hope this doesn't put you off staying again.Kind Regards.

10/10 – Excellent

Ainslie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2023
Tom a répondu le 3 oct. 2023
We are delighted you enjoyed your stay and thanks for sharing your experience.

10/10 – Excellent

Ainslie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Manager a répondu le 30 oct. 2023
We really appreciate you posting a review and the feedback about your stay.Please visit again if in the area for business or personal reasons.Kind regards,The Reception Team.

6/10 – Acceptable

Meryl

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Beautiful location with spacious comfortable rooms.
Séjour de 1 nuit en septembre 2023
Tom a répondu le 22 sept. 2023
Thank you for taking time to review us and hope you will stay again if you are in our area.

10/10 – Excellent

Simon

Séjour de 2 nuits en septembre 2023
Manager a répondu le 14 sept. 2023
Thank you, and please come back whenever you are en route. We appreciate your time to post the review.

10/10 – Excellent

Beth, Doylestown

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely getaway. Good food, thoughtful, kind staff.
Séjour de 3 nuits en août 2023
Manager a répondu le 14 sept. 2023
Thank you for your time and lovely review, hope to see you back at The Hollies

6/10 – Acceptable

Timothy

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
It’s was ok … but ….
I was disappointed that as a silver member, and bearing in mind the very rural location of the Hollies that there was no breakfast included. The tea / coffee making facilities were truly disappointing (bearing in mind I had booked a suite with a fully equipped kitchen). The ancient tap in the bath dripped all night too. Just a bit shoddy really It was spotlessly clean though. The restaurant food was also decent. The facade of the building was lovely, but overall it just felt lacking for the money they charged.
Séjour de 2 nuits en août 2023
Lucy a répondu le 29 août 2023
Dear TimothyI am very sorry that you were disappointed breakfast was not included. Bookings made direct with the hotel always include breakfast but not when booked through 3rd party travel agents. We really appreciate your positive comments about the food & cleanliness. All of your comments have been sent to the manager to action.

10/10 – Excellent

George

Séjour de 1 nuit en août 2023
Tom a répondu le 29 août 2023
Thank you so much

10/10 – Excellent

Lee

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice setting Lovely rooms Great food
Séjour de 1 nuit en août 2023
Tom a répondu le 29 août 2023
Thank you very much & hope we will see you again.

8/10 – Bien

Alison

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Room was a good size with a large bathroom. Lovely views and table outside to sit at and enjoy the scenery. As there are sliding patio doors, there are no windows to open so was very hot at night, ceiling fan is noisy but necessary. Arrangement of additional beds in the room was odd and children’s beds are pull outs and not comfortable.
Séjour de 1 nuit en août 2023
Manager a répondu le 27 août 2023
Dear Alison,Thank you for your review, great you enjoyed your time with us. All rooms have patio doors, and there is a lock to secure them in an open position overnight, My apologies if that was not made known on arrival.All of our rooms are double or twin, extra children's beds are only assembled if booked/required, again, apologies if this appears odd, I think you requested two extra beds? They are designed to store under the main bed, and have full-size mattresses, but I will check them immediately to make sure they are in good condition.We hope you will stay again if in Somerset, and appreciate your time to review our facilities.

6/10 – Acceptable

Eros

Séjour de 1 nuit en août 2023
Manager a répondu le 22 août 2023
Thank you for your review, although I cannot see any specific comments with regards to your stay, this may be an issue with the booking channel but cannot see details. Thank you for staying with us.

10/10 – Excellent

Sydney

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely place and very friendly, customer focused team
Séjour de 1 nuit en août 2023
Manager a répondu le 13 août 2023
Thank you Sydney, we enjoyed having you stay with us at The Hollies, and hope to see you again if in South Somerset for business or pleasure.

8/10 – Bien

Gary

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Business stay
All good
Séjour de 1 nuit en août 2023
Manager a répondu le 7 août 2023
Thank you for taking time to review the hotel, and we hope to see you again if down in Somerset.

10/10 – Excellent

Steve

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
Manager a répondu le 3 août 2023
Thank you Steve, we appreciate you taking the time to post such a great review of the hotel, and hope to see you back if in the area again.Kind regards,Manager.

10/10 – Excellent

Andrew

Séjour de 1 nuit en juillet 2023
Manager a répondu le 18 juill. 2023
Thank you, we really appreciate your time to review the hotel. We look forward to welcoming you back here next time you are in the area.

6/10 – Acceptable

Paul

Points forts : Propreté
Lovely hotel but I felt the breakfast was poor for £15 a head.
Séjour de 1 nuit en juillet 2023
Tom a répondu le 8 juill. 2023
Hi Paul. I am sorry to hear you didn't feel breakfast was good value at 15 per person. A lot of guests have a 3 course breakfast and our charge really is cost price.Kind Regards

10/10 – Excellent

Kevin

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2023
Tom a répondu le 6 juill. 2023
Thank you Kevin, we really appreciate you taking time to leave a review

10/10 – Excellent

Bill

Voyage de couple
Points forts : Propreté, service et personnel
Room was very small.
Séjour de 1 nuit en juin 2023
Tom a répondu le 4 juill. 2023
Thank you so much for your great score.The Standard Double you booked are the smallest in the hotel, but I have noted this on your guest record and should you stay again we will be delighted to get you a bigger room. The Luxury Double Garden Rooms are great.

10/10 – Excellent

William

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Gorgeous hotel with friendly staff and amazing foo
Very very impressed by my stay at the Hollies. The staff were very friendly and welcoming and the rooms were beautiful. In fact the whole site was beautifully presented, thought we’d turned up to the wrong place!. The food too was spectacular, delicious and masterfully presented, a little pricey but you certainly get what you pay for. I for one will certainly be back in the future, definitely recommend
Séjour de 2 nuits en juin 2023
Tom a répondu le 4 juill. 2023
Thank you for such a great review.We really understand that food prices are a little higher than we would like and will absolutely review prices if food costs drop.We do hope to see you again.

10/10 – Excellent

Charles

Séjour de 2 nuits en juin 2023
Manager a répondu le 18 juill. 2023
Thank you for your great review, delighted you enjoyed your stay, and hope we are able to be of service to you again if in the area.

8/10 – Bien

chris

Séjour de 1 nuit en juin 2023
Tom a répondu le 6 juill. 2023
Thank you Chris, we really appreciate you taking time to leave a review

10/10 – Excellent

Lara

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Such a beautiful location, the Hollies Hotel is truly a beautiful, peaceful place. The friendliness and professionalism of the staff was most warming. The stunning scenery from by bedroom.
Séjour de 1 nuit en mai 2023
Tom a répondu le 12 mai 2023
Thank you Lara, we really appreciate you taking time to leave such a lovely review

10/10 – Excellent

Gary

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2023
Tom a répondu le 9 mai 2023
We really appreciate your great rating, thank you for taking the time

8/10 – Bien

Voyageur vérifié

Points faibles : État et installations de l’hébergement
The toilet did not flush well.
Séjour de 5 nuits en décembre 2022

2/10 – Terrible

Darren

Séjour de 1 nuit en janvier 2023

10/10 – Excellent

Ian

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en novembre 2022
Tom a répondu le 12 déc. 2022
Thank you for your great score, much appreciated

8/10 – Bien

ann

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was pleasing but it had something missing, possibly because it was quiet when we stayed. We need to give it another chance.
Tom a répondu le 9 nov. 2022
Thank you for your review. I do hope you will try us again, perhaps when there is a little more atmosphere. Certain days during winter can be quieter but spring & summer are normally sold out.

8/10 – Bien

Philip

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Wonderful place to stay.
This is a really top-notch hotel to stay in, the staff are fantastic and really friendly, and the service is excellent. The only small think was the shower in my room was very weak and the controls a little fiddly, but it certainly wouldn't stop me from booking to stay here again.
Séjour de 2 nuits en octobre 2022
Tom a répondu le 14 oct. 2022
Thank you for your lovely review, and we do hope you will choose us next time you are in the area. We will certainly have a look at the shower and see if we can improve this in any way. Kind Regards

8/10 – Bien

John

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good location
Nice hotel in the right place. Easy to find, friendly staff, and fully acceptable. Bed was too high, difficulty getting into it and the "three and a half acre grounds" seem to be the hotel and the patch of grass surrounding it. Almost all on one level so the bedroom can be quite a treck.
Séjour de 2 nuits en octobre 2022
Manager a répondu le 11 oct. 2022
Thank you John for a great score.Sorry if the beds are too high, all new beds seem to be slightly higher, and our mattresses have inbuilt toppers which probably adds a couple of inches.Apologies if the description is misleading, our description says 'set in' three & a half acres,.Hopefully, the lovely views of the countryside made up for it.We hope to be of service should you be back in the area at any point.

8/10 – Bien

Steve

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely hotel more like 5 star
Great
Séjour de 1 nuit en octobre 2022

10/10 – Excellent

Chris

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Stayed at Hollies for a weekend to be near to Yeovil. Its a few minutes drive outside of Yeovil in the middle of the countryside. As a family of 4 we were given one of the cottages, these are located just down the road from the main restaurant/bar/hotel but you literally get a full property. Having separate bedrooms was perfect for staying with family. The whole stay was peaceful and quiet without interruptions. The cottages look like they were built very recently, had reserved parking spots and all the facilities you'd expect in a house. Obviously if you stay in the main hotel it might be slightly different but this gave us a similar experience to a Vrbo but with all the benefits you also get from a hotel. If we are in the area again this is where we would stay
Séjour de 2 nuits en septembre 2022
Manager. a répondu le 3 oct. 2022
Delighted you enjoyed your accommodation, and hope to see you back if in the area again.Thank you for your time to review our facilities, we very much appreciate it.

10/10 – Excellent

Tony

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Good (as always!)
Been staying on and off for over 25 years....always been good. Restaurant is superb. The very local cottages they have are superb too!
Séjour de 1 nuit en septembre 2022
Manager a répondu le 12 sept. 2022
Thank you Tony, always a pleasure having you stay with us, and thank you very much for taking the time to post a review for us.

10/10 – Excellent

Sean

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Served our needs, great service and great food
Séjour de 1 nuit en septembre 2022
Manager a répondu le 11 sept. 2022
Delighted you enjoyed your time with us, please come back if in the area.Kind regards.

8/10 – Bien

g

Voyage d’affaires
Points forts : Propreté, service et personnel
Séjour de 1 nuit en septembre 2022
Manager a répondu le 9 sept. 2022
Thank you for your time to post a review, we really appreciate the feedback and hope to be of service if you are back in the area again.

8/10 – Bien

Joanne

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en août 2022

10/10 – Excellent

Shumpei

Points forts : Propreté, service et personnel
Séjour de 1 nuit en août 2022

10/10 – Excellent

Anthony

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2022
Tom a répondu le 12 août 2022
Thank you for your great review

10/10 – Excellent

Steven, Queensbury

Voyage de couple, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean. Cheerful and helpful staff. Bar and restaurant were excellent.
Séjour de 3 nuits en août 2022
Tom a répondu le 11 août 2022
Thank you very much

6/10 – Acceptable

Jamie

Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2022
Tom a répondu le 4 août 2022
Thank you for taking time to review the Hollies. If there is anything you feel we could improve, we would love to hear from you.

10/10 – Excellent

Lars

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juillet 2022
Tom a répondu le 23 juill. 2022
Thank you for your great score and we are delighted you enjoyed your stay