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Reviews of Brackenridge Country Retreat & Spa

4 out of 5
Brackenridge Country Retreat & Spa
White Rock Road, RD2, Martinborough

Reviews

9.2

Wonderful

Rating 10 - Excellent. 191 out of 281 reviews" "
Rating 8 - Good. 71 out of 281 reviews" "
Rating 6 - Okay. 16 out of 281 reviews" "
Rating 4 - Poor. 2 out of 281 reviews" "
Rating 2 - Terrible. 1 out of 281 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JD

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay, was quiet and close to town. Eggs and juice were delicious.
Stayed 2 nights in Mar 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely fabulous! Set in several acres of beautiful countryside. We stayed in two of the 2 bed cottages as there were 5 of us which gave us more than enough space. The cottages are fully equipped and beautifully furnished - I love the fact that there are photos of where the kitchen equipment belongs, breakfast is provided to make yourself (basket of eggs, sliced sourdough in the freezer, refillable jars of cornflakes and museli etc..), oodles of fluffy towels and a washing machine/dryer to keep up to date with the essentials. The staff are really friendly and the surroundings are simply serene - we sat for hours listening to bird song and taking in the calm atmosphere. It's great for watching the stars at night too as there is very little light pollution. Martinborough is a lovely town and only a mile or so down the road. Cannot recommend this beautiful place highly enough.
Stayed 2 nights in Dec 2023

8/10 Good

Prabhu

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's in a stunning location, and the property is very tidy. However, the house keeping did not clean our room despite the fact that we went out of the room around 11:00 AM and came back to find out room still messy.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dean

Liked: Cleanliness, property conditions & facilities
Very good stay
Stayed 1 night in Jan 2024

10/10 Excellent

mary

Liked: Cleanliness, room comfort
One of the most delightful spots I’ve ever stayed! Wonderful personnel, beautiful grounds. I’d get married here. Last nights sunset with the hills behind was unbelievable
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Stayed 1 night in Dec 2023

10/10 Excellent

Maxine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Brackenridge is our favourite place to stay in Martinborough. The countryside views are gorgeous and it’s super quiet. Our deluxe studio was recently refurbished and super clean.
Stayed 2 nights in Jan 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A quiet retreat just outside the town - easily accessible to everything Martinburough offers including the excellent wineries in the region. Accommodations were lovely and very comfortable. Enjoyed the breakfast options left in the room. The fitness area was great also - well equipped and clean. We really enjoyed our stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Melanie

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Christian

Stayed 1 night in Dec 2023

10/10 Excellent

Tony

Stayed 1 night in Nov 2023

8/10 Good

Nicole

Travelled with group
Liked: Cleanliness, property conditions & facilities
We loved the country feel. Nice and quiet, close to town. We were expecting breakfast every morning but were only left with one mornings supplies. We also had to get our own kindling wood for the fireplace.
Stayed 2 nights in Nov 2023
Response from Courtnay on Nov 25, 2023
Hi Nicole,Thanks so much for your review, we are glad you had a good stay! In your room are breakfast supplies for the following morning and then you are able to contact reception to get top ups throughout your stay (this is mentioned in our welcome letter). We do this to try and minimise food waste.Fireplaces are serviced during winter months, but again kindling can be picked up from reception. Thanks so much and hope we see you again soon!

8/10 Good

Tania

Stayed 1 night in Oct 2023

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean awesome pool and gym. Room had everything you needed
Stayed 2 nights in Oct 2023
Response from Courtnay on Nov 25, 2023
Thanks for the awesome review Roger!

10/10 Excellent

Grant

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Yu-Wei Luke

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Simon, Lower Hutt

Liked: Property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Layne

Liked: Cleanliness, amenities, property conditions & facilities
We stayed in the cottage and it was warm and comfortable. I booked a treat at the day spa and it was a must do!
Stayed 2 nights in Aug 2023
Response from Brackenridge team on Aug 14, 2023
Hi LayneWe are pleased that you enjoyed your stay with us at Brackenridge as well as having a relaxing treatment at our Day Spa.Regards the Brackenridge Team

10/10 Excellent

Paul

Stayed 1 night in Jul 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff so friendly, wonderful accommodations, beautiful countryside
Stayed 1 night in Jul 2023
Response from Brackenridge team on Aug 14, 2023
Thank you for your kind words. We are happy enjoyed your stay with us.

10/10 Excellent

Pirimia

Stayed 2 nights in Jul 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An absolutely relaxing stay and fantastic accommodation and the day spa was certainly an extra bonus.
Stayed 4 nights in Jul 2023

8/10 Good

ALANA

Travelled with family
Nice, but not luxury
Nice spot, more rustic than luxury but comfortable once we got the heatpump cranking and the underfloor heating on in the bathrooms. Beds were very comfortable , shower had excellent pressure but TV needs an update and the bathrooms/kitchen need to be modernised a bit. Having stayed at other “luxury” properties in Martinborough this one didn’t really hit the same mark but was nice enough.
Stayed 2 nights in Jul 2023
Response from Brackenridge team on Jul 9, 2023
Hi Alana. Thank you for your review. We are presently painting the inside of all the Studios and the TV's are also on the list of upgrades. We agree that Brackenridge is more of a Country Retreat than luxury accommodation. We do not advertise as a luxury accommodation. Hope to see you again soon. Kind regards The Brackenridge Team

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful breakfast food, comfy beds, lovely and warm inside on a freezing night.
Stayed 1 night in Jul 2023
Response from Brackenridge team on Jul 9, 2023
We are pleased you enjoyed your stay. We look forward to seeing you again soon. Kind regards Brackenridge team

8/10 Good

Robert

Liked: Cleanliness
Overall appeal of Brackenridge
Everything including colour and general repair of fittings and fixtures. TV very dated. Edges of kitchen cabinetry née painting and the black mould could be dealt with. Overall it was clean and tidy. The cane chairs aren’t particularly comfortable to sit I.
Stayed 2 nights in Jun 2023
Response from Brackenridge team on Jul 9, 2023
Hi Robert. Thank you for your feedback. We are currently painting the inside of all of the Studios. (2 done, 6 to go). We also have TV's on our list to update. These we hope will be done in the next 6 months. Will pass on to the team about the mould. Kind regards The Brackenridge Team

10/10 Excellent

Grant

Liked: Cleanliness, amenities, property conditions & facilities
Have stayed here before and keep returning. Beautiful peaceful setting. It was cozy having the fire lit in our room on a cold winter’s night. Having breakfast ingredients provided in our kitchen was great. We wished we could have stayed longer but will stay here again.
Stayed 1 night in Jun 2023
Response from Brackenridge team on Jul 9, 2023
Hi Grant. Thank you for your review. Great to hear that you are a repeat customer and that you are enjoying your time with us at Brackenridge.Kind regards the Brackenridge team

10/10 Excellent

Scott

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Brackenridge team on Jul 9, 2023
Hi ScottThank you for you review. Great that you enjoyed your stay. Hope to see you again soon. Kind regards The Brackenridge Team

6/10 Okay

Caroline

Travelled with group
Liked: Amenities
We had a lovey time, and overall the property was nice, but it was just let down in a few ways, there were very dirty oven trays in the oven from previous guests. There were sticky marks on the walls and ceiling, from a previous guests, drink? perhaps. which led to a feeling that the cottage was not well cleaned. Otherwise it was a beautiful setting and very comfortable.
Stayed 1 night in Jun 2023
Response from Jill on Jun 12, 2023
HI, thanks for your feedback & my sincere apologies for what is an obvious oversight on our part. Definitely not our norm, but I will address with the housekeeping team to ensure it doesn't happen again. We hope to see you back here.

8/10 Good

Gordon

Liked: Cleanliness, amenities, property conditions & facilities
Lovely surprise will come back
Stayed 1 night in May 2023
Response from Brackenridge team on Jul 9, 2023
Hi Gordon. Thank you for your review. Hope to see you again soon. Kind regards The Brackenridge Team

10/10 Excellent

Dean

Liked: Cleanliness, room comfort
Stayed 1 night in May 2023
Response from Brackenridge team on Jul 9, 2023
Hi DeanThank you for your review. We hope to see you back here again soon. Kind regards The Brackenridge Team

8/10 Good

Christina

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities
The wording used in the note left regarding having a dog in the approved dog friendly unit and the threat of a $100 fine for any hair found on furnishing was unnecessary and very harsh and upsetting. Totally unnecessary.
Stayed 1 night in Apr 2023
Response from Courtnay on Apr 28, 2023
Hi Christina,Our wording on the dog pack is as follows "Please note if dog mess is left on the lawn or hairs in furniture there will be an extra charge of 100"I'm sorry you felt this was harsh - but we have unfortunately had bad experiences with this in the past. We would love to continue being a dog friendly accommodation option - so we have included this to make sure there is some responsibility taken by dog owners.

6/10 Okay

H

Liked: Cleanliness, amenities
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Misleading to list pool and gym
Overall disappointing stay, they allow locals a membership to pool and gym and we were told don't disturb the members, get out of pool if a member is using it, kids aren't allowed to swim as it may disturb a member - ridiculous, I have never ever come across this. I paid more for 2 nights stay than a member does for a year. Apart from this one of our toilets was broken, ours was 'the only' cottage without laundry, guest laundry was broken also, power outage meant cold showers last day, mold/mildew on windows. Overall cottage large and comfortable, great setting near farm, kids loved running outside. A more accurate listing would have overcome most of our disappointment.
Stayed 2 nights in Mar 2023

10/10 Excellent

Barbara

Stayed 1 night in Mar 2023

6/10 Okay

Anne

Liked: Amenities
Set in the country outside Martinborough - 3G only. Not suitable for business travellers. You can get 4G by driving to Martinborough (6 min) or Greytown (20 min). Nice lap pool, but no pool towels, and a shortage of toilet paper in the ladies’ changing room - and the spa was closed from when I arrived on Saturday afternoon until an hour before my check-out on Tuesday. There was a wedding reception on the Saturday evening - I was told I would hear nothing but the band was very loud. The cottages are all rustic charm but there were small maintenance issues that needed attending to, such as the broken remote on the DVD player. Breakfast was DIY. But the kitchen accessories were fine (a china teapot!) and there was a well-equipped laundry. Great night sky observing when the cloud cleared.

10/10 Excellent

Anne

Travelled with partner
Liked: Property conditions & facilities
Lovely and quiet. Breakfast supplied in room was great!
Stayed 2 nights in Feb 2023

8/10 Good

Denise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice & quiet, comfortable, plenty of room inside and out. Nice breakfast. Good to have 2 bathrooms. Well equiped and host was easy to contact.
Stayed 1 night in Feb 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay - clean and well equipped
Stayed 1 night in Feb 2023

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Madeline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely private cottage in a beautiful setting. Everything you need
Stayed 1 night in Jan 2023

8/10 Good

Kate

Liked: Cleanliness, amenities, property conditions & facilities
Large, very clean cottage, private with beautiful surroundings. Interior a bit dated, and had to pay extra for a swimming cap to use the pool. Conflicting info on who could use the pool. But overall a very pleasant stay.

8/10 Good

Shani

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked it.

10/10 Excellent

Kelly

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Bruce

Liked: Cleanliness, room comfort
Very comfortable excellent gym
One night stay while on trip to Wellington. Very comfortable, very friendly staff. Fantastic gym and pool facilities. Very quiet and a three minute drive into town. Only thing to be aware of, shower is over bath Would recommend
Stayed 1 night in Jan 2023

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Response from Courtnay on Nov 25, 2023
Thanks for your review Stephen!!

10/10 Excellent

MLFromont

Travelled with family
Liked: Cleanliness, room comfort
Restorative & restful
My Brother & I loved our New Year's visit to Brackenridge Country Retreat. Our standard studio room was beautiful, clean and quiet, peaceful, with all the amenities we could require so that we could really relax with coffee, cook a light breakfast, chill out with a wine in between social outings, and sleep, change, and have a great holiday. Thankyou Courtney for your lovely hospitality!
Stayed 2 nights in Dec 2022

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful spot

10/10 Excellent

Camilla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our stay. Thankyou
Response from Jill on Dec 31, 2022
Fabulous, so pleased you enjoyed your stay with us.Happy New Year.

10/10 Excellent

Steven

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the property. Everything was nice and clean.
Response from Jill on Dec 31, 2022
That's great. So pleased you enjoyed your stay with us.Happy New Year.