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Reviews of Super 8 by Wyndham Marshall

2 out of 5
Super 8 by Wyndham Marshall
1355 W College St, Junction Of Us 65 & College St, Marshall, MO

Reviews

5.8
Rating 10 - Excellent. 49 out of 328 reviews" "
Rating 8 - Good. 73 out of 328 reviews" "
Rating 6 - Okay. 63 out of 328 reviews" "
Rating 4 - Poor. 77 out of 328 reviews" "
Rating 2 - Terrible. 66 out of 328 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Melissa

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very outdated and run down hotel. The check in lady was very nice but the facility needs some major attention. Their breakfast was granola bars, apples, and stale coffee.
Stayed 1 night in Apr 2024

4/10 Poor

Kristi

Business traveller
Disliked: Staff & service, amenities
upon check-in the manager asked for the 30.00 deposit in cash which I didn't have. Then she asked for my drivers license and a credit card to make copies of. After she made a copy she laid them where they were visible to the public. The next morning I checked out and asked what she was going to do with my DL & CC images. Shae said shred (now mine info was sitting in a basket with about a 100 others). I asked her to shred in front of me and after being scolded, she did it and the proceeded to scold me again. I really wish she spoke English enough that I actually knew what she said both at check-in and check-out. I will NOT be staying there again. The parking to was a hot mess, needs to be resurfaced for the safety of the people staying there.
Stayed 1 night in Mar 2024
Response from Elizabeth on Apr 3, 2024
Pl note that as er the law we have to keep dr lic .and we shred it in front of guest at sheding m/c kept at front desk.,at the time of chout.We collect minimum 30 deposit by cash or crcard and refund it at time of chout.This is secu deposit.Parking is recently resurfaced.

2/10 Terrible

SANDRA

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty place
Response from Elizabeth on Apr 3, 2024
Where you find dirty place ,in room, in bathroom ,in parking or front desk??If so ,sorry for that.

8/10 Good

Mick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Elizabeth on Mar 2, 2024
Thanks for your business and encouraging rating.You are always welcome.

2/10 Terrible

Danielle

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt unsafe, there are no locks on the doors, no chains either. Had to wedge a towel and a chair under the door to ensure safety. Will not stay here again
Response from Elizabeth on Jan 3, 2024
SORRY

8/10 Good

Mirza

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My bed was broke in half basically.
Stayed 1 night in Dec 2023
Response from Elizabeth on Jan 3, 2024
SORRY ,HOWEVER WE COULD HAVE CHANGED ROOM.

4/10 Poor

Rocio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom had mold, a roach was crawling in the bathroom, the coffee maker was broken, a male employee harassed family member
Stayed 3 nights in Nov 2023
Response from Elizabeth on Dec 2, 2023
SORRY,HOWEVER IF 2 PEOPLE COME AT MIDNIGHT,FRONT DESK HAS RIGHT TO ENSURE TO MAKE SURE THEY ARE GUESTS,I HOPE YOU WILL UNDERSTAND THIS.

10/10 Excellent

Jamie

Liked: Property conditions & facilities
My room was clean it was quiet
Stayed 1 night in Nov 2023
Response from Elizabeth on Dec 2, 2023
Thank you Jamie for your honest and encouraging views.Guests like you are our backbone of our business,you are always welcome.Thanks for your business.,

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very run down smelled like smoke the shower would not drain also found bed bugs in the beds
Stayed 1 night in Nov 2023
Response from Elizabeth on Dec 2, 2023
Sorry.

6/10 Okay

James

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
This property needs some tlc and cleaning especially the carpet in hallway is old and dirty. Not able to lock outside door entering building anyone can enter. Shower don’t shut off to go to bath water
Stayed 1 night in Nov 2023
Response from Elizabeth on Dec 2, 2023
sorry

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
I guess we didn't die...
Photos are very misleading!!! Dirty hotel, check in was difficult due to not understanding staffs language, breakast was nearly nonexistent-they had week old mini muffins and juice, very, very aged hotel that still allows smoking in some rooms so the halls smell of weed and cigarettes, no locks on doors besides the deadbolt, would NOT recommended nor stay again.
Stayed 2 nights in Oct 2023
Response from Elizabeth on Nov 3, 2023
Lock is there on all doors. Request to pl declare your name,if you really stayed here.sorry for your experience.Front desk managed by Americans who speak fluent english,we fail to understand your grivances for language.

2/10 Terrible

Jamie

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
That was the nastiest room I’ve ever been in
Stayed 2 nights in Oct 2023
Response from Elizabeth on Nov 3, 2023
Pl enlist your views to understand you better.Thanks fo your business.

2/10 Terrible

JACOB

Disliked: Staff & service, property conditions & facilities
Last resort
He motel has smoking rooms, and the minute you walk in the lobby it reeks!!!! It is your. Last resort stay at this Super 8. Breakfast is coffe, power3ed creamer an mini muffins. Towels are extremely thin and the decor is so old looking it’s almost back in style. It was clean and comfortable but all smells of cigarette smoke.
Stayed 2 nights in Oct 2023
Response from Elizabeth on Nov 3, 2023
sorry for your experience,we would try to do better.Thanks for your business.

8/10 Good

Matthew

This is a franchisee property. Nice family, local business so very important to support. Would like to see a focus by room on renovations to bring up to date. Possibly more of a breakfast offering. The only real competition is right across the street and small improvements would make a world of difference. Would suggest going completely smoke free as it is apparent in the hallways when walking. Great location. Right on 65 and close to the college.
Stayed 2 nights in Oct 2023
Response from Elizabeth on Nov 3, 2023
Thank you for time taken to give your very valuable views and tips.Pl give us a chance to serve you even better.Thanks for your business.

2/10 Terrible

Samantha

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude right when we got there and rude the whole time we were there
Stayed 1 night in Oct 2023
Response from Elizabeth on Nov 3, 2023
sorry

4/10 Poor

Eugenia

Travelled with family
Broken recliner chair, rude staff
Stayed 2 nights in Oct 2023
Response from Elizabeth on Nov 3, 2023
sorry.

8/10 Good

terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Elizabeth on Nov 3, 2023
Thanks for your honest rating of this propertyAlso thank you for your business.

10/10 Excellent

Stacie

Stayed 1 night in Oct 2023
Response from Elizabeth on Oct 13, 2023
Thank you for your review which encourage us to do even better.Guests like you are privilege to us.Thanks again

2/10 Terrible

Dawn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We woke up to find we were bitten by bedbugs. My son's eye was swolen half shut. We are still fighting the bug bite reactions. The rooms are run down and dirty. I want a refund!!!
Stayed 1 night in Oct 2023
Response from Elizabeth on Oct 13, 2023
If so,sorry. we have pest control by orkin and that has never happened,Thanks

6/10 Okay

Tracy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Elizabeth on Oct 13, 2023
Thanks for time taken for giving your views.

10/10 Excellent

Tara

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Elizabeth on Oct 13, 2023
Thanks for your business and time taken to give your valuable views.Thanks again

10/10 Excellent

Jorge, Tallahassee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I needed for my stay!
Stayed 2 nights in Sep 2023
Response from Elizabeth on Oct 13, 2023
Thanks for your time to make valuable comments and also for your business.It is our privilege to have guests like you.Thanks againt

4/10 Poor

Janet

Travelled with family
Disliked: Cleanliness, staff & service
Wouldn't stay again
Room smelled horrible. Not enough clean towels
Stayed 2 nights in Sep 2023
Response from Elizabeth on Nov 3, 2023
sorry to say but you could have asked for more towels.

2/10 Terrible

Don

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nasty , smell bad , Wi-Fi worked half the time
Stayed 2 nights in Sep 2023
Response from Elizabeth on Oct 13, 2023
Sorry

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Elizabeth on Oct 13, 2023
Thanks for your business and your positive views.

4/10 Poor

Gerald

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Air conditioner didn’t work. Breakfast was nothing! I don’t know how Super 8 allows this!
Stayed 1 night in Sep 2023
Response from Elizabeth on Nov 3, 2023
You could have told about airconditioner,we could have fixed it or given another room.Breakfast is ---coffee ,2 juice, granola bar ,muffins and fruit.,time is 6am to 9 am.you might have missed breakfast timings.sorry

2/10 Terrible

Aminata

Stayed 2 nights in Aug 2023
Response from Elizabeth on Oct 13, 2023
Sorry

2/10 Terrible

Tracy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While I wasn’t expecting Four Seasons, I certainly was expecting to feel safe and clean. The was not the case.
Stayed 2 nights in Aug 2023
Response from Elizabeth on Oct 13, 2023
What is with safety or just make comment ,pl be logical

4/10 Poor

JERRY L OR JOY

Travelled with partner
The window air conditioner was not working properly and there was already an oscillating fan plugged in and running when we checked in. The room cooled down because the nights cooled down to a comfortable temperature and the daytime temps weren’t unbearable, but I am glad we aren’t staying there anytime in the next week because the area is going to be under a heat wave.
Stayed 1 night in Aug 2023
Response from Elizabeth on Oct 13, 2023
Sorry

8/10 Good

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordance and comfortable
This is a well-managed hotel, watched over by a caring family that runs it. The staff is attentive and pleasant. This is not an expensive hotel, but you get more than you pay for. The customer service is superior, and the accommodations are comfortable and spacious. We will stay here again.
Stayed 1 night in Aug 2023

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
!!!DO NOT STAY HERE!!!
DO NOT STAY HERE!!! Made me pay for additional people even though I had reservations for the amount of people that I had with me. On one of the hottest days of the summer the AC barely works, the carpet in the room felt like it hadn't been vaccumed for months if not years, I asked for non-smoking and got a smoking room that smelled horribly of smoke (my 5 year old daughter asked if we could just got home or at least sleep in the truck). Free breakfast in the morning was a crappy granola bar (didn't even bother). The shower surround had gapeing holes around the towel holder, the shower curtain bar was barely attached to the wall. When we showed up to check in the attendant ran off and came back like 5 minutes later, guessing after we got to the rooms that he went to turn the AC on because the rooms were hotter than the surface of the sun when we walked in. Again, DO NOT STAY HERE.
Stayed 1 night in Aug 2023

2/10 Terrible

alex

Stayed 2 nights in Aug 2023

6/10 Okay

JR

Stayed 2 nights in Jul 2023
Response from Elizabeth on Aug 4, 2023
Thanks,Pl let us know how can we do better.

10/10 Excellent

Paul

Liked: Cleanliness
Stayed 9 nights in Jul 2023
Response from Elizabeth on Aug 4, 2023
Thanks. realy honest views from guests like you encourage us to do even better.You are most welcome any time,it would be our pleasure.

4/10 Poor

Rick

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The air conditioner was very loud and kept coming on every few minutes. I finally turned it off
Stayed 1 night in Jun 2023
Response from Elizabeth on Aug 4, 2023
Sorry for a/c.You could have informed us during your stay to resolve issue.Thanks for your business.

10/10 Excellent

Paul

Stayed 1 night in Jun 2023
Response from Elizabeth on Jul 2, 2023
Thank you for your encouraging views which will motivate us to do even better.To have Guests like you who appreciate quality are privilege to us. You are always welcome.Thanks

6/10 Okay

Dale

Needs to be updated
Stayed 1 night in Jun 2023
Response from Elizabeth on Jul 2, 2023
Thanks for your comment.

6/10 Okay

Cimberly

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Elizabeth on Jun 3, 2023
Thanks for your business and time taken to give your rating.Thanks again,

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
SERIOUS issues with sanitation. We asked for a non-smoking room, and we got a "non-smoking" room, however, the entire building smells like cigarettes. There was an active rodent trap in the corner of our room, behind a recliner that was FILTHY, broken, and clearly housed a rodent (we heard it scratching). I got a bite on my leg from something during the night. I walked across the street and booked a room in a neighboring hotel the next morning. I honestly feel sorry for the owner - I spoke to him the night we checked in. He seemed like a nice person who is WAY over his head owning a motel.
Stayed 3 nights in May 2023
Response from Elizabeth on May 20, 2023
sorry

4/10 Poor

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Holes in blankets and dirty bedding. Vent fan and dryer did not work. Showere is built for a child. Ac unit sounded like it was falling out of the wall. Warm orange juice and granola bars for breakfast. Facility was trash.
Stayed 2 nights in Apr 2023
Response from ELIZABETH on May 20, 2023
sorry

8/10 Good

Jefferson

Stayed 1 night in Apr 2023
Response from Elizabeth on May 20, 2023
Thank you for time taken to give your very important feedback.We bank for business on guests like you who really appreciate quality.Thanks for your business,

2/10 Terrible

Jessie

Disliked: Cleanliness, property conditions & facilities
This is a terrible hotel, extremely dirty, and smells terrible, smoke, mold, etc.
Stayed 3 nights in Mar 2023
Response from Elizabeth on Apr 2, 2023
It would be better to mention your last name also since we are unable to trace your name in guest database.Any how sorry for your problems, we could have been of help if you told about all this during your stay.Thanks for your business.

6/10 Okay

Dannette

Travelled with family
Liked: Cleanliness
Breakfast was a granola bar, there was no coffee 2 of the 3 mornings we were there. No room service for the entire weekend, had to hunt staff down to obtain clean towels in exchange for dirty towels. Had issues with our hotel keys not opening the hotel door and the staff said “what would you like me to do about it?”….?
Stayed 3 nights in Jan 2023
Response from Elizabeth on Mar 3, 2023
SORRY

8/10 Good

Tim

Travelled with family, Business traveller
Liked: Staff & service, amenities
Store around the area is very good
Stayed 1 night in Jan 2023
Response from Elizabeth on Mar 3, 2023
Thanks for time taken for giving your feedback.Thanks for your business.

8/10 Good

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
The room was clean and bed was comfortable. Was disappointed in tge fact it said free Breakfast on a sign out front and all they had was coffee no decaf juice and a Breakfast bar.
Stayed 1 night in Dec 2022

4/10 Poor

David, Columbia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoke smell in property and horrible breakfast and coffee

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Elizabeth on Nov 27, 2022
Thank you for time taken by you to give your very valuable opinion. We bank on guests like you .for business.You are always welcome at Super8 Marshall MO and we will always strive to give you better services all the times and it is our privilege to have guests like you.

6/10 Okay

Charles

Business traveller
Liked: Staff & service
Disliked: Amenities
I had no heat in first room. Moved to another room where there was no mini-fridge; recliner should have been put out to the curb. No ice machine, had to scoop ice out of a cooler (not eco friendly). Advertise free breakfast but only menu items were granola bars, donut holes, juice and coffee.
Stayed 4 nights in Oct 2022
Response from Elizabeth on Oct 30, 2022
Sorry for inconvinience

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place to stay
This hotel was gross. The front desk staff were rude. The bed was horrible. The lamp didn’t work. The air conditioner didn’t work right. There was mold in the shower floor. And on top of it all I was grossly overcharged. I was treated badly at check in because I had to change my reservation. I will never stay here again.
Stayed 1 night in Oct 2022
Response from Elizabeth on Oct 30, 2022
ThanksPl note that you can not change prepaid third party reservation at 11th hour,as per rule.

4/10 Poor

Brian

Disliked: Staff & service, property conditions & facilities
I will avoid this place in the future.
At first the staff was really slow to do anything. Then the staff was insulting by insisting on showing me every detail of their crappy room like I've never seen a hotel before. Then I realized the furniture was falling apart and left small wood ships all over my clothing. They were uncooperative with simple requests and quote rude about how they treated me. It's like they were trying to pretend that this was a high quality hotel when it clearly was not. I've stayed in many low quality hotels over the years, but this takes the cake for the worst experience that I have had in many, many years.
Stayed 2 nights in Oct 2022
Response from Elizabeth on Oct 30, 2022
Sorry for your comments, room was shown and you could have asked another room of your like.front desk was not rde at all,this is wrong perseption.