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Reviews of Escale Oceania Marseille Vieux Port

3 out of 5
Escale Oceania Marseille Vieux Port
5 La Canebiere, Marseille, Bouches-du-Rhone

Reviews

8.6

Excellent

Rating 10 - Excellent. 432 out of 1002 reviews" "
Rating 8 - Good. 452 out of 1002 reviews" "
Rating 6 - Okay. 82 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 16 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Yang

Travelled with family
Liked: Cleanliness
It's right at the old port where the actions are. Good access to buses, Metro, and ferry.
Stayed 3 nights in Mar 2024
Response from Sally on Mar 29, 2024
Dear Yang,We are glad you had a nice time in Marseille and that our location pleased you.We hope to welcome you again.Kind regards,

10/10 Excellent

Richard

Stayed 1 night in Feb 2024
Response from Sally on Mar 29, 2024
Dear Richard,We thank you for your stay in our hotel and for you 5/5 rating !We hope to welcome you soon again.Kind regards,

10/10 Excellent

sam, Walland

Great
Stayed 1 night in Dec 2023
Response from Hervé on Feb 8, 2024
Dear Sam,Thanks for this nice feedbacks,Looking forward to welcome you soon iagain in Marseille,Best regards,

10/10 Excellent

Chantal

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hervé on Feb 8, 2024
Dear Chantal,Thanks for this kind feedback,Looking forward to welcome you again in Marseille,

8/10 Good

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities
great location. upgraded to a balcony room for a very modest fee. very friendly & helpful staff. great stay. thank you
Stayed 2 nights in Nov 2023

10/10 Excellent

Robert, seattle

Liked: Cleanliness, staff & service, property conditions & facilities
A perfect location next to the harbor, excellent staff and breakfast, great shower, balcony with view of harbor
Stayed 4 nights in Oct 2023
Response from Sally on Nov 9, 2023
Dear Robert,We are glad that your stay in our hotel pleased you.It is a pleasure to read a comment like yours !Kind regards,

2/10 Terrible

veronica

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible Staff
Stayed 1 night in Oct 2023
Response from The reception on Oct 19, 2023
Thank you for your very constructive comment...However, we gave you your room at 9:30 a.m. instead of 3:00 p.m., which is very helpful and friendly on our part.I would have liked to understand in more detail what prevented us from satisfying you. Hoping to change your mind during a future experience.Best regards,

10/10 Excellent

Ted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. But no iron or ironing board.
Stayed 1 night in Oct 2023
Response from Sally on Oct 17, 2023
Dear Ted,We are pleased that you had a nice time in our hotel.For next time, do not hesitate to ask for an iron, we would have bought it up to your room. We do not leave the iron or ironing board in the rooms !We hope to see you soon again.Kind regards,

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Hervé on Sep 27, 2023
Chère Beatriz,Merci pour ses gentilles notes,Au plaisir de vous accueillir à nouveau parmi nous,Sincères salutations, Hervé.

10/10 Excellent

David

Travelled with partner
Liked: Amenities
Excellent place to stay while in port view.
Stayed 5 nights in Aug 2023
Response from Hervé on Sep 27, 2023
Dear David,It has been a pleasure to welcome you in Marseille,Thanks for this kind feedback,Best regards,

6/10 Okay

Brandon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Reception on Oct 19, 2023
16.Dear customer, we thank you for choosing the hotel "Escale Oceania Marseille Vieux Port" for your stay in our beautiful city. We really appreciate that you took the time to write this review after you departure. We look forward to seeing you again. Best regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel location was great, right by the old port. Staff was very helpful and friendly. The room was great but smelled of drains (like some of Marseille). The hotel itself has seen better days, staircase partially not cleaned but the room itself couldn’t be faulted and was super clean. Very powerful aircon.
Stayed 3 nights in Aug 2023
Response from Reception on Oct 19, 2023
8.Dear Madam or dear Sir,We greatly enjoyed the comments you wrote about “Escale Oceania Marseille Vieux Port”. Your satisfaction with the stay in our hotel is the best motivation for all staff.we take into consideration the points to improve, and thank you for helping us to improveThank you for letting us know and we hope to see you soon in Marseille.Yours faithfully.

8/10 Good

Leslie, Whitmore Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location was amazing! It was close to everything. The inside of the hotel was clean and organized. We asked for towels and more pillows. The only thing a bit disappointing was the toilet was in a separate room and the room itself was gross, walls looked filthy. The front desk staff was not always friendly but the service staff was outstanding!
Stayed 5 nights in Aug 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to ferries, buses and seafood, yet quiet inside room.
Stayed 3 nights in Jul 2023
Response from Hervé on Jul 30, 2023
Dear Alan, Thanks for this nice feedback,Looking forward to welcome you back in Marseille,Best regards.

2/10 Terrible

Hayley

Stayed 2 nights in Jun 2023

10/10 Excellent

Amelie

Liked: Cleanliness, staff & service, property conditions & facilities
J’ai été ravie par ce petit hôtel, j’ai obtenu un Upgrade dans une chambre balcon et vue sur le port, sans le demander! La plus belle vue sur ND de Garde et le port. Charmant! Staff très amicable et aidant quand j’ai eu un pépin. Je ne voulais plus quitter, je reviendrai! Merci pour le plus bel accueil à Marseille.
Stayed 1 night in Jun 2023
Response from Hervé on Jul 30, 2023
Chère Amélie,Ce fût un réel plaisir de vous avoir parmi nous dans notre belle ville de Marseille, En espérant vous y revoir très prochainement,Sincères salutations.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a wonderful stay! Great view of the marina and great access to everything!
Stayed 6 nights in May 2023
Response from Sally on Jun 15, 2023
Dear Adam,Thank you to have shared your appreciation regarding your stay in our hotel. We are glad you enjoy the hotel’s location.We hope to see you soon again !Kind regards,

10/10 Excellent

Janice

Stayed 3 nights in Jun 2023
Response from Sally on Jul 3, 2023
Dear Janice,We thank you for your stay in our hotel and are happy that you had a nice time !We hope to see you again.Kind regards,

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The location was fantastic! The staff were extremely considerate and helpful. I highly recommend the location ; despite being in the center of old port, the room was pretty quiet at night.
Stayed 2 nights in Jun 2023
Response from Sally on Jun 15, 2023
Dear Mary,We are glad you had a nice time and that our location pleased you. The entire staff thanks you for this very objective review.Looking forward to welcome you again.Kind regards,

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The location is great, if you want to feel like part of Marseille. Right on the port, walkable to a ton of stuff. I loved that. It can be a bit noisy from traffic late - didn't bother me at all, but might bother some. Staff was very good. About 1 km from the train station - very walkable.
Stayed 4 nights in May 2023
Response from Sally on Jun 5, 2023
Dear Cynthia,We appreciate your comments and are pleased that your stay in our hotel has given you satisfaction.Looking forward to welcome you again.Kind regards,

6/10 Okay

Patricia

Stayed 10 nights in May 2023

10/10 Excellent

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good Hotel in a Great Location
The hotel room was nice and the bed was comfortable. The hotel was very conveniently located right on the old port. It is a noisy area, though. The breakfast was excellent. I would stay here again.
Stayed 5 nights in Apr 2023
Response from Sally on Jun 5, 2023
Dear Jeffery,we thank you for this positive review of our hotel.We are glad that you enjoyed the hotel’s location, this is actually a real strong point. We hope you will come back very soon.Kind regards,

8/10 Good

Ann

Stayed 7 nights in Apr 2023
Response from Sally on Jun 5, 2023
Dear Ann,We appreciate your rate and are pleased that your stay at the “Escale Oceania Marseille Vieux Port” has given you satisfaction.Looking forward to welcome you again.Kind regards,

8/10 Good

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip was great.
Stayed 4 nights in Apr 2023
Response from Sally on Jun 5, 2023
Dear Douglas,We are glad to hear that you had a nice time in our hotel.We hope to see you soon again !Kind regards,

10/10 Excellent

shudan, dallas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location with most major attractions in walking distance! Staff are very friendly and helpful, just all we need to staying that park of Marseille! We didn’t use hotels restaurants since all the restaurants in Vieux Port are available with variety of options! The best locations for the price. Highly recommended!
Stayed 4 nights in Feb 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to sites and harbor. The hotel room looked over the street with a small balcony to see the harbor. Small elevator....but effective for guests. The front desk was friendly and helpful with directions.
Stayed 2 nights in Oct 2022

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Great location, lovely view from balcony of superior room on 5th floor. Extremely friendly staff on reception.
Stayed 3 nights in Sep 2022

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelent location, near all principal city attractions.
Stayed 4 nights in Sep 2022

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff wasn't very friendly but the room was very nice
Stayed 3 nights in Sep 2022

10/10 Excellent

Faith, Dedham

Travelled with group
Liked: Staff & service
Convenient hotel within walking distance of everything you might want to see and do. Comfortable and clean,it does get noisy as the day progresses because it’s in a location where there’s a lot of activity. Metro is right outside the door!
Stayed 1 night in Aug 2022

2/10 Terrible

jose

Disliked: Staff & service, amenities, property conditions & facilities
Very bad service for the high price. I asked them to check for some clothes I forgot and they never checked because “people at reception can’t leave their desk and they have no one to go and check”. They responded two days later that they couldn’t find them. Amenities are really bad as well: wifi was terrible
Stayed 1 night in Aug 2022

8/10 Good

Elmer

Travelled with family and small children
Liked: Staff & service, amenities
🙂
Stayed 1 night in Aug 2022

8/10 Good

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Regina

Liked: Cleanliness
The best!
Stayed 3 nights in Aug 2022

6/10 Okay

Ranran

Liked: Staff & service
It’s located in a convenient location and staffs were nice. But I’m not sure if it’s the room I got or it’s the overall condition of the hotel, but the room I had got a kind of old room smell, washroom wasn’t very clean, and amenities were limited.
Stayed 2 nights in Jul 2022

4/10 Poor

Sung-ho

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 5 nights in Jul 2022

10/10 Excellent

Martin

Stayed 1 night in Jul 2022

10/10 Excellent

monika

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

4/10 Poor

Fabrizio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Nicholas

Stayed 5 nights in Jun 2022
Response from céline Pariente on Jul 12, 2022
Bonjour Nicholas. Nous vous remercions pour votre retour positif. Au plaisir de vous revoir cordialement, Céline Pariente - Directrice

8/10 Good

Malerie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in good condition and very centrally located. Staff was very helpful and pleasant. Room was small and has a mild odor but otherwise in good shape. Worth it for a short stay. We even received a room with a balcony without requesting. 4/5.
Stayed 2 nights in Jun 2022

10/10 Excellent

Jacques

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location Super friendly and helpful staff Had dinner at CHEZ MADIE. Great restaurant full of locals
Stayed 1 night in Jun 2022
Response from Céline Pariente on Jul 12, 2022
Dear Jacques Many thanks for your kind review. In fact we have a lot of good recommandations for restaurants and visit to make your trip unforgettable ! looking forward to welcoming you again Kind regards Céline Pariente - General Manager

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unreasonable customer service. I never got the chance to stay at this property. They told me they had canceled my booking and then charged me for a room anyways and I was never given a refund. This place is unreliable and I do not recommend staying here.
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located hotel with helpful staff
Stayed 3 nights in Jun 2022

10/10 Excellent

Joseph, Colorado Springs

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice attendant who checked us in late at night.
Stayed 1 night in Jun 2022

10/10 Excellent

Lynda

Stayed 1 night in Jun 2022

10/10 Excellent

John, Mayaguez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in front of a metro station and the port!!
Stayed 3 nights in May 2022

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is just across from the Vieux Port metro station making it very convenient to get to and from the main rail station at St Charles. The reception staff were excellent and let me check-in two hours early. There are lots of good restaurants nearby and many places of interest within walking distance of the hotel. The hotel is a very good choice for a short stay.
Stayed 3 nights in Apr 2022

10/10 Excellent

Douglas, Vero Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A tidy, basic room with a great view in a perfect downtown tourist district location.
Stayed 2 nights in Dec 2021
Response from Annabelle on Dec 28, 2021
Dear MR DOUGLAS, thank you for this good grade given to our hotel “Escale Oceania Marseille Vieux Port”. It's very encouraging for the whole team to keep doing its best to welcome you . We hope you will come back very soon in Marseille and you will keep us in mind for your accommodation. Best regards.