Dear Jason,Thank you for your wonderfully positive review! We greatly appreciate your exceptional 5-star rating and value your feedback immensely.Your insights are crucial to us. Our aim is to continuously enhance our service, and your feedback plays a significant role in achieving that. We are grateful for the time and effort you invested in providing your review.Once again, thank you for your fantastic rating! We hope to welcome you back soon.Your Mercure Hotel Köln West Team

Dear Daniela,thank you so much for your kind words! We’re delighted to hear that you enjoyed our convenient location, family-friendly setup, and warm and friendly atmosphere. Our team takes pride in providing a delicious breakfast to start your day right.We’d be thrilled to host you and your family again in the future. Safe travels and all the best! Your Mercure Köln West Team

Dear Siarhei, thank you for your feedback. We are sorry to hear that some aspects of your stay did not meet your expectations.We take your comments very seriously. Your feedback is very valuable to us and will be taken into account for future improvements.We always strive to provide our guests with the best possible comfort and service. We hope you will give us another chance to improve your impression of our hotel.Yours sincerely, your hotel team

Dear Shaun, thank you for choosing to stay with us at Mercure Hotel Koeln West.We are thrilled to hear that you had a wonderful experience during your stay with us. We appreciate your kind words and the time you took to share your feedback with us.We are glad that you enjoyed our new comfortable beds and that our team was able to make your stay comfortable and memorable. We take pride in providing exceptional service to all our guests, and we are delighted to know that we were able to exceed your expectations.We hope to have the pleasure of welcoming you back soon. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing Mercure Hotel Koeln West. We look forward to seeing you soon. Your Mercure Koeln West Team

Dear Fumihiko, thank you very much for your positive feedback about your stay in our house.We are very pleased you were satisfied and will gladly pass your review on, to our team.We look forward to welcoming you again during your next stay in Cologne.Best regards your Mercure Koeln West Team

Thanks for your review. Without a comment it will be difficult to optimize our service. Nevertheless, we thank you for your visit. Best regards, your Mercure Koeln West Team

Thanks for your review. Without a comment it will be difficult to optimize our service. Nevertheless, we thank you for your visit. Best regards, your Mercure Koeln West Team

Thanks for your review. Without a comment it will be difficult to optimize our service. Nevertheless, we thank you for your visit. Best regards, your Mercure Koeln West Team

Dear Godfrey, thank you very much for your positive feedback about your stay in our house.We are very pleased that you enjoyed your stay and would be happy to forward your great review to our team. Greetings from Cologne

Lieber Erik, herzlichen Dank für Ihre so positive Rückmeldung zu Ihrem Aufenthalt in unserem Haus.Wir freuen uns sehr darüber, dass Sie zufrieden waren und leiten Ihre Bewertung gerne an unser Team weiter.Wir freuen uns Sie bei Ihrem nächsten Aufenthalt in Köln wieder bei uns begrüßen zu dürfen.

Lieber Julian, wir bedauern es sehr das Sie mit Ihrem Aufenthalt nicht zufrieden gewesen sind. Leider ist nicht ersichtlich was Sie genau bemängeln. Für die entstandenen Unannehmlichkeiten bitten wir Sie um Entschuldigung und hoffen, Ihr Vertrauen bei einer nächsten Übernachtung wiedergewinnen zu können. Herzliche Grüße, Ihr Mercure Köln West Team

Liebe Kirsten, schade das Sie nicht zufrieden gewesen sind. Leider ist nicht ersichtlich was genau schiefgelaufen ist, dennoch möchten wir uns für die entstandenen Unannehmlichkeiten entschuldigen und hoffen, Ihr Vertrauen bei einer nächsten Übernachtung wiedergewinnen zu können und würden uns freuen, wenn wir Sie schon bald wieder bei uns begrüßen dürfen. Herzliche Grüße, Ihr Mercure Köln West Team

Dear Dudley, we appreciate the time you have taken to write us. We sincerely regret that you have not been satisfied with your stay in our hotel.Please apologise for any inconvenience in our rooms. We hope that we will have the opportunity to welcome you again soon in our hotel and convince you of the quality of our service. Greetings from Cologne, your Mercure Hotel Köln West Team

Thank you so much :) Mercure Hotel Cologne West Team

Thank you so much for your respond :)

Thank you, see you next time :)