Exterior

Reviews of Nobu Hotel Marrakech

5 out of 5
Nobu Hotel Marrakech
Ave Echouhada, angle Rue des Temples, Marrakech

Reviews

9.0

Wonderful

Rating 10 - Excellent. 29 out of 37 reviews" "
Rating 8 - Good. 2 out of 37 reviews" "
Rating 6 - Okay. 1 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 3 out of 37 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

rachael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Nobu Hotel Marrakech was nothing short of exceptional. When I stepped into the stunning lobby, I was in awe of the property's beautiful design. They offer many amenities, but the real highlight of the Nobu experience is the rooftop bar. This oasis overlooking the city is simply breathtaking. The bartender, Adem, was a true professional and made my visit to the rooftop a good experience. Sana, the hostess, was a good sport in helping me capture some highlights. The level of service throughout the hotel was also impressive.
Stayed 1 night in Mar 2024

10/10 Excellent

Steven, Dronfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and such amazing service from the staff! One of the nicest places I have stayed in. I would return here in a heartbeat
Stayed 4 nights in Mar 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

Hirah

Liked: Cleanliness
Stayed 7 nights in Mar 2024

10/10 Excellent

Hatidzhe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Highly recommended for couples without children as the terrace pool and bar is super chilled and has Ibiza vibes.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sylvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first experience staying at a Nobu Hotel and when I say no leave was left unturned! This was the best hotel experience ever. From the beginning of my stay until the last day, the customer service was top there. I have no complaints. They made me and my guest feel like queens! The breakfast that comes with the stay was the best breakfast I've experienced at a hotel stay. The staff at the hotel were wonderful. They were so accommodating and attentive to all of our needs. This was truly the best birthday thanks to my stay at Nobu Marrakech!
Stayed 4 nights in Mar 2024

10/10 Excellent

Karthik Prasad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole experience was wonderful. Staff were very friendly and catered to our needs. Would highly recommend this hotel.
Stayed 4 nights in Feb 2024

8/10 Good

Latoya

Stayed 2 nights in Dec 2023

10/10 Excellent

Arash, Plano

Stayed 3 nights in Dec 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Fantastic place even though it was very tempting to go with the more Moroccan- style stays but it was worth it . Fantastic place
Stayed 3 nights in Dec 2023

4/10 Poor

Haris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Shantavia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at property was very nice. They called the room and checked on us everyday making sure we had everything we needed and even delivered treats. The concierge assisted us with taxi services to explore the city and booked our reservations and excursions.
Stayed 7 nights in Nov 2023
Response from GRM on Dec 5, 2023
Dear Mrs Shantavia,Let me first thank you for choosing our hotel during your last visit to Marrakech.I am delighted to read that your stay was pleasant and that our employees have contributed to your wellbeing by providing you with a warm and personalized service.Your appreciations have been shared with the members of our teams who make every effort to offer a unique moment to each of our customers.I very much hope to have the opportunity to welcome you back to Nobu Marrakech for another better experience.

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is perfectly located for the tourists attraction. It also has two other luxury hotels next door, for a different dining experience. The amenities are very nice, the staff is helpful. A big thank you to Rabya, at the reception, so understanding, patient and extremely helpful!
Stayed 3 nights in Nov 2023
Response from GRM on Dec 3, 2023
Dear Ms Elina,Let me first thank you for choosing our hotel during your last visit to Marrakech.I am delighted to read that your stay was pleasant and that our employees have contributed to your wellbeing by providing you with a warm and personalized service.Your appreciations have been shared with the members of our teams who make every effort to offer a unique moment to each of our customers.I very much hope to have the opportunity to welcome you back to Nobu Marrakech for another better experience.

10/10 Excellent

michael

Stayed 3 nights in Oct 2023

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

mohammed

Stayed 1 night in Sep 2023

10/10 Excellent

ayse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are wonderful. Everything was amazing, thank you.
Stayed 1 night in Aug 2023
Response from GRM on Aug 21, 2023
Dear Mrs Ayse ,We very much appreciate your comments regarding your stay at the Nobu MarrakechIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Amazing hotel, staff were lovely, Nobu restaurant tasting menu and waiter was accepting, rooftop was perfect chill for during the day and party at night. Definitely recommend staying a weekend at the hotel. Although there is no need or want to leave this amazing hotel, the old square is just a short walk to see the stalls and snake charmers and fruit stands and the YSL museum and the new Marrakesh is a nice walk in the opposite direction.
Stayed 2 nights in Aug 2023
Response from GRM on Aug 21, 2023
Dear Mrs Emma,Let me first thank you for choosing our hotel during your last visit to Marrakech.I am delighted to read that your stay was pleasant and that our employees have contributed to your well being by providing you with a warm and personalized service.Your appreciations have been shared with the members of our teams who make every effort to offer a unique moment to each of our customers.I very much hope to have the opportunity to welcome you back to Nobu Marrakech for another better experience.

6/10 Okay

Lauren

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooftop pool/bar and lobby is stunning. The staff seem to be under a lot of pressure as they were always rushing around and the service was slow. I celebrated my 30th birthday at the hotel and my partner tried to arrange a cake to be given to me at midnight which they agreed to, but instead at 1am one of the waiters came back to us with one candle, no cake/dessert… just a candle? I asked for late checkout several times and weeks in advance before our stay as our flight was at 21:05 but they said they couldn’t provide this although from checking the website, we were able to book a room so there was availability. I just don’t think there was a 5* feel to the hotel, and I booked this hotel to wake up there on my birthday as I love Nobu London so much and was hoping I would feel the same but unfortunately the service didn’t live up to the expectations. I would say it’s somewhere worth visiting for a day trip at the pool, but not staying until the service is improved.
Stayed 1 night in Apr 2023
Response from Guest Relation Manager on May 12, 2023
Dear Lauren,Thank you for taking the time to review our hotel and for highlighting the stunning rooftop pool/bar and lobby. We are delighted to hear that you enjoyed your time there.We appreciate your feedback regarding the staff, and we will take this into consideration when reviewing our service. We apologize for the cake delivery and for not being unable to accommodate your request for late checkout.We value all of our guests, and we strive to provide a high level of service to all. We take your comments seriously and will work to improve in areas where we fell short. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, location and overall experience top notch!
Stayed 2 nights in Apr 2023
Response from Guest Relation Manager on May 12, 2023
Dear John,Thank you for taking the time to review our hotel. We are thrilled to hear that you enjoyed your stay with us and found our staff, location, and overall experience to be top-notch. It is always our goal to exceed our guests' expectations, and we are delighted to hear that we were able to achieve this during your stay.Our team takes great pride in providing exceptional service and ensuring that every guest has a comfortable and enjoyable stay. We are happy to hear that our staff met your expectations and provided you with a positive experience.Our location is indeed a great advantage and we are glad you appreciated it. We strive to provide our guests with easy access to the best local attractions and experiences, and we are delighted to hear that you found our location to be convenient.Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit!

2/10 Terrible

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Awful service and terrible management.They hotel was only seemingly 1/4 full which you would think make the service much much better but it wasn’t. They weren’t under staffed they were just terrible at service. The pool are particularly which also houses one of the restaurants. We are there a few times as we didnt venture out too many times after dark. One night dinner took over 2 hours and my wife was tired and hungry giving she was pregnant you’d think they’d be a little more sensitive as I told them 5 times!!! Each time a diff waiter so no not short of staff - wasn’t until the 5th when the waiter actually went and asked the kitchen. Apparently someone dropped our food and no one asked for it to be redone. 2.5hours for our food. The pool service day to day, had lots of staff for a half empty area, 1 upside always got a bed, downside could wait an hour for a bottle of water. Any drink or service even. Was horrendous, staff at the pool was dismissive and out right rude such a horrible experience. Would not recommend until it’s sorted. The nobu restaurant itself downstairs was as you’d expect, good service attentive and great tasting food….on that note the restaurant by the pools food wasn’t too bad when it came. Avoid and book somewhere else for cheaper much cheaper
Stayed 4 nights in Mar 2023
Response from Guest Relation Manager on May 12, 2023
Dear Michael,Thank you for taking the time to review your recent stay at Nobu Hotel Marrakech.Your input will help us identify areas for improvement and take the necessary steps to ensure that we meet the high standards of service that we set for ourselves.We are pleased to hear that you enjoyed the food at Nobu Restaurant and that the restaurant's service was attentive. However, we are sorry that your experience at the pool area and with pool service fell short of your expectations.Once again, we appreciate your feedback and hope to have the opportunity to make things right on a future visit.

4/10 Poor

Sam

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Mar 2023
Response from Guest Relation Manager on Jun 14, 2023
Dear Michael,Thank you for taking the time to review your recent stay at Nobu Hotel Marrakech.Your input will help us identify areas for improvement and take the necessary steps to ensure that we meet the high standards of service that we set for ourselves.Best regards.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2023
Response from Guest Relation Manager on Jun 14, 2023
Dear Daniel,Thank you for taking the time to review your recent stay at Nobu Hotel Marrakech.Your input will help us identify areas for improvement and take the necessary steps to ensure that we meet the high standards of service that we set for ourselves.Best regards

2/10 Terrible

abdulaziz

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Kind staff I don't like the room
Stayed 1 night in Feb 2023
Response from Guest Relation Manager on Jun 14, 2023
Dear Abdulaziz,Thank you for taking the time to review your recent stay at Nobu Hotel Marrakech.Your input will help us identify areas for improvement and take the necessary steps to ensure that we meet the high standards of service that we set for ourselves.Best regards.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing atmosphere and roof top pool
Stayed 3 nights in Feb 2024

10/10 Excellent

Jorge Armando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bonito !! Muy buen servicio y la comida es excelente
Stayed 2 nights in Feb 2024

8/10 Good

Marialaura

Stayed 1 night in Feb 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place
Fantastic place and location, great food, nice spa and indoor pool, and very vibrant ambiance for the year end. 2 points to improve: maintenance of some items in the room and day time waiters organization on the roof top I will come back in summer !
Stayed 4 nights in Dec 2023

10/10 Excellent

Rogelio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente en todos los aspectos
Stayed 3 nights in Oct 2023
Response from GRM on Dec 5, 2023
Dear Rogelio ,We very much appreciate your comments regarding your stay at the Nobu MarrakechIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótimo Hotel!
o hotel fica super bem localizado, moderno, com um restaurante delicioso! valeu muito a pena a experiência!
Stayed 2 nights in Oct 2023
Response from GRM on Dec 5, 2023
Querido senhor Fernando ,Agradecemos imensamente seus comentários referentes à sua estada no Nobu Marrakech.É sempre um prazer receber feedback positivo. Eu irei compartilhar os seus comentários com o nosso time. Tenho certeza de que esse feedback servirá de incentivo para todos os nossos funcionários enquanto nos esforçamos para melhorar continuamente a qualidade de nossos serviços.Agradecemos novamente por compartilhar sua experiência e esperamos que sua próxima visita seja tão agradável quanto a anterior.

10/10 Excellent

Maria cecilia

Stayed 4 nights in Sep 2023

10/10 Excellent

ERIC

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J’ai passé un agréable séjour
Stayed 6 nights in Sep 2023
Response from GRM on Sep 12, 2023
Cher Mr Eric, Permettez-moi tout d’abord, de vous remercier d’avoir choisi notre hôtel lors de votre dernière visite à Marrakech.Je suis ravie de lire que votre séjour fut agréable et que nos collaborateurs ont contribué à votre bien être en vous prodiguant un service chaleureux et personnalisé. Vos appréciations ont été partagées avec les membres de nos équipes qui mettent tout en œuvre pour offrir un moment unique à chacun de nos clients. J’espère vivement avoir l'opportunité de vous accueillir de nouveau au Nobu Marrakech pour une autre meilleure expérience.

10/10 Excellent

Majid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Hotel with an amazing staff. First time visiting here and probably the only place I will visit when I come back in the future. I have to give special thanks to the amazing Badr from the security team. He made the stay and everything else excellent during our time here
Stayed 2 nights in Jul 2023
Response from GRM on Jul 30, 2023
Dear Mr Daoud,We very much appreciate your comments regarding your stay at the Nobu Marrakechthank you for taking time to share your comment on Expedia.com. I'm glad to hear that you enjoyed your stay with us.With a pleasure to see you again.