Outdoor pool, pool umbrellas
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Reviews of Mogador Kasbah

4 out of 5
Mogador Kasbah
Zone Touristique Agdal, Marrakech

Reviews

7.2

Good

Rating 10 - Excellent. 39 out of 201 reviews" "
Rating 8 - Good. 79 out of 201 reviews" "
Rating 6 - Okay. 47 out of 201 reviews" "
Rating 4 - Poor. 24 out of 201 reviews" "
Rating 2 - Terrible. 12 out of 201 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ali

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Average
Average throughout
Stayed 5 nights in Jul 2023

10/10 Excellent

Abdelkrim

Stayed 1 night in Aug 2023

2/10 Terrible

Bader

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Not so good extremely not good
Stayed 1 night in Apr 2023

4/10 Poor

Ehab

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Gabe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! - lovely hospitality, even better food ❤️
The hosts were lovely, very welcoming and kind. Rooms are clean, warm and the food was amazing. They made us traditional Moroccan dishes and made sure we were fully looked after. We went for a evening walk in the surrounding hills which are beautiful and peaceful. 10/10
Stayed 1 night in Dec 2022

2/10 Terrible

Mariya

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2020
Response from SCE COMMERCIAL on Mar 11, 2020
Chère cliente, Nous vous remercions pour votre séjour au Mogador Kasbah

8/10 Good

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from SCE COMMERCIAL on Jan 15, 2020
Cher client, Nous vous remercions d'avoir choisi Mogador Kasbah pour votre séjour.

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from SCE COMMERCIAL on Jul 26, 2019
Cher client, Nous vous remercions pour votre séjour au Mogador Kasbah.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is rated as 4 * ,however it is very tired and requires updating ,it currently sits in my opinion at 2 star ,it is 10min walk from the Almazar Mall where you can shop and have some restaurants.
Stayed 7 nights in Jul 2019
Response from SCE COMMERCIAL on Jul 16, 2019
Good morning, Thank you for your stay in Mogador Kasbah

4/10 Poor

Verified traveller

Stayed 2 nights in Apr 2019
Response from SCE COMMERCIAL on May 3, 2019
Cher client, Nous vous remercions d'avoir séjour à notre hôtel.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was good experience. Very friendly and helpful. Thanks
Stayed 2 nights in Jan 2019
Response from SCE COMMERCIAL on Feb 20, 2019
Good mooring, Thank you for your comment and for choosing our hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was good experience. Very friendly and helpful. Thanks
Stayed 2 nights in Jan 2019
Response from SCE COMMERCIAL on Feb 20, 2019
Good moorning, Thank you for your comment and for choosing our hotel

8/10 Good

MT

Liked: Staff & service, room comfort
There is spa, but I could never get the chance to try. It was always full. I rather do spa in the evening after a long day. But it closes as 20!!! Otherwise I did not have any problem. Nice hotel and kind staffs
Stayed 7 nights in Jan 2019
Response from SCE COMMERCIAL on Feb 20, 2019
Good moorning, Thank you for staying at our hotel

8/10 Good

Soran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2019
Response from SCE COMMERCIAL on Feb 20, 2019
Good morning, Thank you for staying in our hotel

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Lovely place to relax
Stayed 1 night in Nov 2018
Response from SCE COMMERCIAL on Dec 19, 2018
Dear Customer, All the team thanks you for your comment is delighted to have made your stay at Mogador Kasbah very pleasant. We look forward to seeing you again very soon.

4/10 Poor

Brian

Disliked: Property conditions & facilities, room comfort
Overall, disappointing experience!
My main complaint was that we felt the room was not as represented on the hotels.com website. The garbage bin was NOT emptied as it had rotting banana peels in it upon our arrival. The mattresses on the beds were certainly NOT Select comfort, premium beds. They were extremely hard and uncomfortable mattresses. After letting the front desk know about the garbage in the room, they did not come to collect it during our stay there. It was still sitting in the bin outside of the door where I placed it when we left in the morning. In addition the mini fridge was not working and there was NO WIFI in the room as advertised.
Stayed 1 night in Nov 2018
Response from SCE COMMERCIAL on Dec 19, 2018
Dear Customer, We are very sorry to hear that you had such a bad experience in our hotel Mogador Kasbah, and the service and the service did not live up to your expectations.

8/10 Good

Tilly

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Great hotel for the price. Clean room and nice balcony with view of mountains in the distance. Good breakfast and lovely clean swimming pool. Staff were friendly and helpful. Free shuttle to the centre very good! Only complaint was the bed and pillows were uncomfortable
Stayed 3 nights in Sep 2018
Response from Commercial on Nov 6, 2018
Dear Customer, We thank you for your appreciative comment following your stay at Mogador Kasbah. I am delighted to read that all of your stay has met your expectations, including the room with the view of mountains, breakfast and pool, staff, cleanliness, our teams work every day to the well-being and to the satisfaction of our customers. We look forward to welcoming you again soon to our hotel

8/10 Good

Maz, Surrey, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for the price.
The best asset is the swimming pool. Rooms good size and clean. Beds are OK. Did not have breakfast so can't comment. Would recommend this hotel if you want to spent time relaxing in the hotel pool as it is far from the main attractions however taxi cost 25 to 40 mad to get to the medina. Hotel staff were friendly. Supermarket is a 5 min walk which has a few small food outlets.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
No customers service, the bed was really hard, the restaurant menu is really poor, cockroaches in the room, sunbeds not comfortable at all, no decorations on the walls.... They only care about your money...
Stayed 7 nights in Jun 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
The location of th hotel is good with very spacious parking. But the hotel rooms and facilities needs maintenance.
Stayed 5 nights in Mar 2018

10/10 Excellent

Sameena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!
Very nice and professional staff with yummy breakfasts
Stayed 3 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Great location
Beautiful hotel .near everything. Very clean . Friendly staff
Stayed 2 nights in Mar 2018

6/10 Okay

Matteo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall decent stay
Good experience overall, although you need a cab for pretty much everything. Rooms are clean but quite dark. Breakfast was good, dinner not too much. Old building, Wi-Fi not really good
Stayed 2 nights in Jan 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Casa trip
Very nice hotel and quite area
Stayed 4 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Good sized room but poor service
Good sized room, shuttle bus and lots of taxis at the hotel. but not a four star hotel. Reception staff were rude and not friendly and furniture broken in the room
Stayed 7 nights in Oct 2017

10/10 Excellent

good, good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a very good 4 stars hotel
it was great good for famillie ,everything was good don't listen to other small details complainers ,it was clean good good I mean breakfast ,nice swimming pool
Stayed 9 nights in Oct 2017

8/10 Good

Delwar

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2017

8/10 Good

Nkechi, Nigeria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and comfortable
My room was okay except I did not enjoy the tv channels.

6/10 Okay

Hugo

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Normal Hotel
It was OK for the price

8/10 Good

Hatim, Princeton, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A decent place—will stay again!
I'm writing this review on behalf of my mother. She described this hotel as a great value for its cost. The room overlooking the pool was decent in size and comfortable. Her one week stay was eventless and incident free and the hotel amenities were adequate. She recommends that people should look into considering this hotel for their stay on their next Marrakesh trip.

6/10 Okay

Adam, Baltimore

Liked: Cleanliness
Marrakchi from USA
Friendly staff. Great for family. time to change the beds, they are old and uncomfortable. My kids enjoyed the pool. I will stay there again.

6/10 Okay

Verified traveller

Disliked: Room comfort
Everything was fine. Great hotel for the price. We did find one cockroach in the bathroom and also the room cleaners robbed our traveling iron. Other than that everything was fine.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
excellent value for money - generally rude staff
positive points:- for the price i paid for a 4 night break the hotel was excellent value for money much bigger than it looks in pics. food was plentyful and nice, evening meals were all traditional food. aircon in rooms was excellent too. loads of space around etc. Negative points:- nearly all staff were rude and unhelpful, didnt even smile. Ordering drinks took a long time, the pool towel man disappears for long periods so if u dont have your towel its too bad. I asked for a hairdryer 3 times it never arrived, no plug in the bath so hand held shower it was although quite powerful. i asked for a pool view room as per someone on heres review i didnt get it, the road view is quite noisy, i couldnt be bothered to change it. There is not much near hotel but taxis are cheap and there is a little shopping complex 5 mins walk with a few nice restaurants in there. There were no english staying at the hotel when we were there, i can only assume this was as there was no alcohol !

10/10 Excellent

Noelia M.

Liked: Cleanliness, staff & service, room comfort
Great hotel
This is a great luxury hotel with many amenities love it.

8/10 Good

Hany, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet Hotel with a welcoming staff
I'll recommend it for people looking for a quiet place, I used it only for sleeping and breakfast for 2 nights but even though I can feel the politeness and welcoming of the staff. But also I'll not recommend it for people without a private car as it is quite far from the city in an area where it is difficult to find a Taxi.

10/10 Excellent

Celeste, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, away from the noisy town centre
Great place as a base to explore. A massive supermarket nearby. Free bus service to town centre and back every 2 hours.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Used it as "airport hotel", one night only. Nice location near the airport, a bit far from Medina, hotel looks new, nice parking space, professional staff. Lots of WiFi hotspots.

6/10 Okay

Arnaud, Reading, England

Liked: Room comfort
Disliked: Staff & service
Doing the Job
We stay there for 4 nights, the hotel is ok for a 4 star we we're expecting a bit more, the outside look old and need to be repaint, the room was of really good size, but in need of more attention to detail, the bathtub was dirty with some hair from the last guest when we came in. The shower was leaking, i ask 3 times the reception to get it fixed but i had to ask a fourth times, the hotel staff was ok, but we order room service on the first night, the menu is quite limited for a 4 star, the waiter that came to deliver it was a bit cold and it got worse over the day as we didn't give him any tips on the first night, i work in hospitatity in England and if my service was different depending on the tips i will be out of work really fast. Overall for the price we enjoy the stay in the hotel but it will be even better with the staff could be friendly and more attentive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was perfect for my five day visit. My room was clean and comfortable. It was great having wi-fi! The waiters were friendly and helpful. Breakfast was delicious. The hammam (downstairs spa) was so relaxing.

4/10 Poor

CBA1

Disliked: Cleanliness, staff & service, room comfort
Bare Bones but affordable
The entrance and lobby were magnificent. Breakfast was good. The rooms were minimalist with dated decor and no upkeep. Air Conditioning was broken, showers were broken, refrigerator...broken. Check in took a very long time and the process was not clear. i.e., we had to go to a different counter to pay taxes that weren't included in the online reservation. They seemed put out that they were having to deal with an 'agent' reservation.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Fine for the price, not much else to say!
The rooms here are fine but the staff weren't particularly friendly or helpful, the shuttle bus gets very full and not very frequent, and the sunbeds need replacing. However, it's relatively cheap so fine to stay at if you're not fussed about being nearer the souks, and the rooms are a good size.

8/10 Good

Kieran, Scotland, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Really good Riad in the centre of marrakech. The rooms were quant and well kept. The staff came and met us from our taxi as we didn't know the way there. For the money it's a great place to stay. My only complaint is that because of the design of the rooms you could hear people quite loudly when they were coming or going. Especially at breakfast time.

8/10 Good

Garry, Halifax, NS, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great hotel. Shuttle bus to downtown is convenient and runs on-time. Good pool and decent restaurant. Rooms are good size and maintained well. Second visit to Marrakech and second time with this hotel.

8/10 Good

Kal, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice relaxed and friendly hotel
Very pleasant visit. Friendly and courteous staff. Food was good and surroundings were well looked after. Shower head could use some TLC!, but generally happy. Hotel is 10 min from the main Jemaa al Fna square and 10 min from the airport. They have a minibus to town. Hotel booked some excursions for us, really enjoyable. We had half board, breakfast and dinner were both enjoyable. Make sure you agree what's included, eg lunch, guide around the sites, whether other people will be in your party etc.. Marrakech is charming. Friendly people, families out late, we'll go again.

6/10 Okay

Zara, Oxford, UK

Liked: Cleanliness, property conditions & facilities
Hotel Experience
The hotel was very clean. At this hotel they hold weddings, there was a wedding for two nights in a row which was very loud and really loud music until 3am and we could not sleep. I left a pair of expensive glasses downstairs in the hotel which were never returned or handed in :-( The rooms are cleaned everyday and really nice cleaners. Beds in the hotel room are awful; they are really hard and uncomfortable. The bedcovers weren't nice or comfortable to sleep in. The location of the hotel is very far from the main square. Where it states this hotel is 15 minute walk etc, its actually 1 hour walk or more from the main square but there is a shuttle bus every 2 hours between 7am - 11pm from the hotel. The bus ride is around 15 minutes or more to the main square and a further 10 minutes to the last stop.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
If only they had Provision of a kettle for making morning cup of tea it would have been excellent.

8/10 Good

Tuomo

Liked: Cleanliness
Disliked: Staff & service
It is very important that the
It is very important that the clerk on the service desk is FRIENDLY. We had bad luck because our man was opposite of friendly. We got an idea that we are not wellcome!

4/10 Poor

Susanne, Copenhagen

Disliked: Cleanliness, staff & service, property conditions & facilities
Have patience
You must have patience if you stay at this hotel. We waited over an hour to get checked in the reception. Later I had to call 5 times to the reception desk to get a bath towel. Eventually I went down and finally got one. The surroundings and view from our room, was a big dusty building site. There is a free shuttlebus. The breakfast is ok. Non-alchohol bar.

6/10 Okay

leanda, Ireland

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ryad Mogador Kasbah-great hotel, terrible staff
The hotel was absolutely stunning and was at a great location with a free shuttle bus running to and from town. However, we had massive problems with some of the hotel staff. One particular staff member was extremely unfriendly, unhelpful and just plan rude. Another issue arised when the assistant at the hotel's jewellery shop said we could get our names in arabic and then tried to sell us necklaces which were not in our names, insisting they were our names and not allowing a refund we settled on jewellery half the price. Overall we had a great time and its unfortunate that some really horrible people destroyed our feeling s towards the hotel.