Outdoor pool, sun loungers
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Reviews of Almas Hotel

3 out of 5
Almas Hotel
79, Avenue Moulay Rachid Gueliz, Marrakech

Reviews

8.2

Very good

Rating 10 - Excellent. 118 out of 343 reviews" "
Rating 8 - Good. 150 out of 343 reviews" "
Rating 6 - Okay. 53 out of 343 reviews" "
Rating 4 - Poor. 14 out of 343 reviews" "
Rating 2 - Terrible. 8 out of 343 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel, cedarhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

EDGAR, Bogota

Liked: Cleanliness
Old facilities, not the expectation for the amount paid
Stayed 1 night in Apr 2023
Response from Manager on May 12, 2023
C'est bien dommage que vous ayez eu ce sentiment

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Older hotel, bad WiFi signal
Much older Marrakech hotel. Friendly service, decent location. WiFi signal is almost non-existent and kept logging off your system. The unsecure WiFi network is shared with entire hotel for guests and non-guests, with password posted at concierge. Hotel must do more so modern travelers can enjoy their stay.
Stayed 4 nights in Mar 2023
Response from Manager on Mar 22, 2023
Your comment is very inappropriate especially when you talk about "modern travelers"! What message do you want to send? We welcome visitors from all over the world this is the first time hearing this

6/10 Okay

El adouzi

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2023
Response from MANAGER on Feb 27, 2023
Merci pour votre évaluation

8/10 Good

Ihab

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s good
Stayed 3 nights in Aug 2022
Response from Manager on Aug 24, 2022
Merci pour votre commentaire

10/10 Excellent

Reda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Awesome stay !!
The hotel was awesome..in the middle of Gueliz..close to many many restaurants and coffee shops ..the staff was extremely friendly from the front desk , restaurants ..Yassine ( If I remember his name)the pool guy was great and very nice ..I will definitely go back to Almas ..Love it !! Love it ! Love it!!
Stayed 1 night in Aug 2022
Response from Manager on Aug 9, 2022
Thank you Reda

8/10 Good

Daniel, cedarhurst

Liked: Cleanliness
Stayed 1 night in Aug 2022

10/10 Excellent

Aoibhean

Stayed 7 nights in Jul 2022
Response from Manager on Aug 8, 2022
Thank you for your comment

8/10 Good

adeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

8/10 Good

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is very good the staff are friendly
Stayed 1 night in Jun 2022

10/10 Excellent

fatema

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast, staff and service was excellent. The rooms were always clean too.
Stayed 7 nights in Jun 2022
Response from Manager on Jun 14, 2022
Thank you !

10/10 Excellent

Saloua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Manager on May 30, 2022
Merci pour votre commentaire

10/10 Excellent

COMFORT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alma’s Hotel Stay.
They gave us free upgrade. So we got a suite with balcony view. It was lovely, felt well rested and the rooftop pool was AMAZING!!! Worth the price. Just wish I could try their buffet/restaurant but no time.
Stayed 1 night in May 2022
Response from Manager on Jun 11, 2022
Thank you !

8/10 Good

Nosharwan

Liked: Cleanliness
Disliked: Staff & service, amenities
/
Stayed 1 night in May 2022
Response from Manager on Jun 10, 2022
Thank you !

4/10 Poor

Nabil

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved and paid for suite, was given a single bed first night of two night stay, the room was not clean and in bad shape and dusty which means was not been in use of the cleaning process very poor. Hotel Management refused to compensate for the difference in price between single bed and a suite rooms. Tried to explain my disappointment to management, it seems they didn’t care. The property as a whole in needs of improvement. The hotel is extremely over rated. I have written to Expedia and I hope will get some results.
Stayed 2 nights in May 2022
Response from Manager on May 11, 2022
Useless comment because completely false and erroneous

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
The manager began by giving me an upgrade to a suite - very nice. I ate at two seafood restaurants that were within a half a block of the hotel. The food and service at bth was fantastic and the prices very reasonable. While walking I noticed numerous venues to get a cu of tea, coffee, a snack, read the paper, a magazine. It was interesting that a guard was posted outside the building. I took a walk around the neighbor and didn’t detect what might be considered a “reason for caution”.
Stayed 1 night in Mar 2022
Response from Manager on Mar 31, 2022
Thank you for your comment See you soon

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed staying at the Almas
It took less than 15 minutes to walk to the Almas from the main train station. Our room was quiet, comfortable and clean. There was a useful safety box and a good refrigerator in our room. The price was reasonable. The swimming pool and the long chairs on the roof were much appreciated in the hot afternoon, especially before we headed towards the mayhem of the Djemaa el-Fna for the evening — a 40-minute walk away. As for food, very good and reasonably priced restaurants can be found just outside the front door of the hotel, especially on some of the little side streets close by. And don’t miss the freshly squeezed orange juice and freshly squeezed pomegranate juice sold on the street corner next to the hotel.
Stayed 4 nights in Mar 2022
Response from Manager on Mar 14, 2022
Thank for your comment See you Soon

10/10 Excellent

Zayd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from Manager on Mar 1, 2022
Thank you !

6/10 Okay

ALI

Travelled with family
The day shift staff amazing, the night staff very rude arrogant and discriminating, always put people from morroco before us. Didn’t allow us to print documents. No customer service except laughing at us. Curtain covered in blood and stains
Stayed 5 nights in Oct 2021
Response from Manager on Oct 25, 2021
Thank you !

10/10 Excellent

Mohammed Najib

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location well clean hotel
Stayed 11 nights in Sep 2021
Response from Manager on Oct 4, 2021
Thank you !

10/10 Excellent

Hassan

Stayed 1 night in Sep 2021
Response from Manager on Sep 30, 2021
Thank you !

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marvellous Marrakesh
Excellent location. Walking distance to the famous Djemma el Fna, Koutobia Mosque, the upmarket Carre Eden and to bus and rail connections. Clean, neat and well maintained. Very good value for money. Traditional local food and fish dishes nearby. A great find.
Stayed 2 nights in Sep 2021
Response from Manager on Sep 27, 2021
Thank you !

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 2 nights in May 2021
Response from Manager on May 21, 2021
Thank you for your comment See you soon

8/10 Good

Verified traveller

Travelled with partner
Disliked: Cleanliness
Didn’t like the area to much going on the hotel was ok
Stayed 1 night in Apr 2021
Response from General Manager on Apr 17, 2021
Thank you for your comment. See you soon

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The Hotel itself is good.The buffet for evening dinner was terrible hardly anything to eat.The breakfast was ok.On my first night I was trying to set the air con to cold but for some reason I couldn’t set it to cold. First thing in the morning I told the reception about the air con and in return I get a answer oh I’m sorry the air con set to hot we can’t change until summer.February month during daytime the temperature was average 25 to 28 and other than that the staff are friendly. I will still use the hotel if I’m in Marrakech but only for accommodation.
Stayed 4 nights in Feb 2020
Response from Manager on Feb 22, 2020
Our air conditioning is centralized for maximum customer comfort so we cannot change the room by room temperatures Thank you!

10/10 Excellent

Cachou, Canada

Liked: Cleanliness, staff & service
Bien situé pour visiter la ville, à moins de 25 minutes à pied de la place centrale, la médina etcétéra.
Stayed 5 nights in Feb 2020
Response from Manager on Feb 19, 2020
Merci beaucoup!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location. Staff. Checking in. Helpful reception staff. Breakfast basic but very good
Stayed 1 night in Feb 2020
Response from Manager on Feb 15, 2020
Thank you!

8/10 Good

Laura

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Okay western style accommodation. We stayed here so that we could easily get to the airport.
Stayed 1 night in Nov 2019
Response from Manager on Jan 24, 2020
Thank you!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020
Response from Manager on Jan 20, 2020
Thank you!

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location is good-1min from the main shopping street and 20min to medina. The bed is comfy and room was big enough. The hotel needs some serious renovation. The bathroom was in poor condition. No hair dryer. Advertised as no smoking the room was smelling very much smoke and actually there was an ash tray?!! Breakfast was ok.
Stayed 2 nights in Jan 2020
Response from Manager on Jan 10, 2020
Thank you for giving your advise. Your comments are taken into consideration.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel needs a bar for guests. Ppl hs faster internet access
Stayed 7 nights in Dec 2019
Response from Manager on Dec 31, 2019
Thank you!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was very good, and there was a variety of restaurants close by.
Stayed 1 night in Nov 2019
Response from Manager on Dec 6, 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Manager on Nov 29, 2019
Thank you!

10/10 Excellent

Alli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing vacation. Hotel staff was extremely kind and helpfull.
Stayed 2 nights in Nov 2019
Response from Manager on Nov 11, 2019
Thank you Mr. ALLI!

8/10 Good

Ilyes

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almas Hôtel review
Great hotel in an excellent location in Gueliz near all the main attractions of Marrakech. We received a very food service from the staff at check-in and during our stay. I recommend it for the location, the quality of the breakfast and the attention and hospitality of their staff.
Stayed 1 night in Oct 2019
Response from Manager on Nov 4, 2019
Thank you Mr IILYES

10/10 Excellent

Awaissyed, TORONTO Canada 🇨🇦 🇨🇦🇲🇦🇲🇦

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Manager on Nov 2, 2019
Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Manager on Nov 1, 2019
Thank you!

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2019
Response from Manager on Oct 24, 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good location (30 mins from medina), delicious breakfast. The furniture is a bit worn out but it’s very clean, if you wish they can makeup up your room every day. The pool isn’t big and the water is quite cold but the view is nice.
Stayed 5 nights in Oct 2019
Response from Manager on Oct 19, 2019
Thank you!

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lady at the check in was rude and unhelpful. Every question I asked was greeted with an eye roll and answered with her raising her voice at me. I booked an airport transfer with her for 1:30am and paid in cash as she would not accept my credit card. When I went down in the morning the gentleman manning the front counter had no idea that a transfer has been booked and questioned me on how much I paid , how I paid and who booked it. And then called for airport transfer which arrived after 30mins of him calling. The room itself was spacious, clean and comfortable. The staff that I interacted with at the pool, and restaurant were lovely. The hotel is located in a central location in the new part of Marrakech.
Stayed 1 night in Oct 2019
Response from Manager on Nov 21, 2019
We regret that your experience with one of our receptionists was not up to your expectations, disciplinary measures against him are envisaged. By the way we make sure that the rest of the staff was courteous and professional. Thank you and see you soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice roof top pool, but not very clean. Rooms are very nice, location is VERY good for the new medina ... but not good if you're visiting the old medina
Stayed 1 night in Sep 2019
Response from Manager on Oct 8, 2019
Thank you!

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Positive points
Very good location Really good sun lounger with pool Fridge in room bonus Strong warm shower
Stayed 2 nights in Sep 2019
Response from Manager on Oct 8, 2019
Thank you!

8/10 Good

Nina, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in and check out. Responsive. Very clean room.
Stayed 1 night in Sep 2019
Response from Manager on Sep 9, 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, friendly staff. All helpful. Breakfast was great too
Stayed 5 nights in Aug 2019
Response from Manager on Aug 28, 2019
Thank you!

8/10 Good

bereket

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Manager on Aug 23, 2019
Thank you!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff extremely helpful and friendly. Loved our room and rooftop pool!
Stayed 1 night in Aug 2019
Response from Manager on Aug 15, 2019
Thank you!

2/10 Terrible

Verified traveller

Stayed 6 nights in Aug 2019
Response from Manager on Aug 28, 2019
Thank you!

6/10 Okay

AHMED

Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2019
Response from Manager on Aug 11, 2019
Thank you!

10/10 Excellent

Imran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Aug 2019
Response from Manager on Aug 10, 2019
Thank you!

8/10 Good

Tearyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Manager on Jul 22, 2019
Thank you!