Find Luxury Hotels in Maroma, Playa del Carmen

"The only complaint was the upselling upon arrival at front desk. Everything else was phenomenal. "

"I purchased a trip for my parents as a Christmas/Anniversary trip. They LOVED this hotel, could not have spoken more highly of the staff, food, amenities, their overall experience was excellent! I’m very happy with how everything turned out, as this was the first time my parents travelled by themselves in many many years. "

"So relaxing not big cutie properly. Everything close, very comfortable, good delicious. My favorite restaurants ❤️Mexican, Italian (Toscana), Japanese. Best is regular dinner area. I definitely come back. I met people who come 5th time, another 7th time. And if you come many times you get exclusive service. We enjoy so much "

"Pampering abounds, and the views from every area on property is soothing. What a treat for a week of relaxation. Meals and housekeeping are all taken care of while you enjoy the sea, the pool, or your own balcony space. Each building of the property includes its own concierge, who delights in making your stay as magical as can be (Shout out to Esther! She was most wonderful to us). Many great classes and entertainment options are included at no cost. All in all, we had nothing to list as a "con", it was a big batch of "pros". As an aside, this property works with Amstar Transportation services for bringing people to and from the airport. You can book through the hotel or directly, and we found their service to be good as well. "

"We love Occidental at Xcaret because we love seeing wildlife when we travel. We also love seeing ruins and learning about the early history. The resort is beautiful, the staff friendly and helpful and there are plenty of food choices. We are vegan, so enjoy the many vegetables, fruits, beans and grains available. We also loved snorkeling in the circular stone ocean inlet. So many fish, corals, anemones in a protected area."

"A very awesome resort. It's worth it all. "

"The room was lovely and clean, and we had a beautiful view of the garden and the ocean. The staff throughout the hotel were very helpful and generous. We only faced one issue where we called room service and requested 4 bathrobes and slippers, and we never received them. One of the days, the water stopped working in the bathroom but they were extremely quick to resolve the issue. Overall it was a wonderful stay, we definitely recommend this resort to everybody."

"Very good experience. Great hospitality !!!"

"We had a great time at this hotel, customer care was top notch , 24/27 service, friendly staff!"