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Reviews of Velas Vallarta Suites Resort All Inclusive

4.5 out of 5
Velas Vallarta Suites Resort All Inclusive
Paseo de la Marina Norte 585, Marina Vallarta, Puerto Vallarta, JAL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 654 out of 1007 reviews" "
Rating 8 - Good. 243 out of 1007 reviews" "
Rating 6 - Okay. 69 out of 1007 reviews" "
Rating 4 - Poor. 22 out of 1007 reviews" "
Rating 2 - Terrible. 19 out of 1007 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Dr Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
We love the trees in the property, the fish ponds, the tropical vegetation, the different swimming pools, the front beach hotel. Staff is very friendly. All is very good!
Stayed 6 nights in Mar 2024
Response from Guest Service on Mar 24, 2024
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Thank you.

6/10 Okay

Angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is excellent. The food options its bad for the money that you pay here. I couldnt really enjoy the food cuz it was no good tease. I had to go out to eat food cuz it was that bad. Breakfast was the only good thing about it. Only two restaurants and no music at all. And they need to do better activitites. This place is not for young ppl who want to have fun and dance. Most of the ppl is with families or retired seniors. This is like a 7 star resort
Stayed 3 nights in Mar 2024
Response from Guest Service on Mar 18, 2024
Thank you very much for taking a moment to evaluate your stay at our resort. Our team is at your service, should you wish to share additional comments directly with us. We are at your service,

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this place! Stayed for 5 days in late February. The property is beautiful and the pool and walking path area is perfectly manicured. I know you hear reviews that say how friendly staff are, but it is true here. Everyone and I mean everyone was open and helpful. It really felt like they went out of their way to make our stay as pleasant as possible. Have to give a shout to Ricardo at the La Ribera restaurant on the beach. He adopted us gringos and made sure we had a good table and had everything we wanted. They even cooked one of the fish I caught that morning for our dinner. I could go on and on about how much we loved this place but there is only so much room here. Bottom line is to just go there. I guarantee you will enjoy it! It's the closest thing to paradise we've encountered.
Stayed 5 nights in Feb 2024
Response from Guest Service on Mar 17, 2024
We appreciate very much that you took the time to share your thoughts and perceptions on your recent vacation experience at Velas Vallarta with the world. We feel exceptionally pleased to have exceeded all of your expectations, especially with our warm hospitality and amazing cuisine, and we look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Chi

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is good choice for family.
Stayed 3 nights in Mar 2024
Response from Guest Service on Mar 17, 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Velas Vallarta. We are truly honored that your family selected our resort as the setting for their well-deserved vacation, and we hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, courteous staff, beautifully maintained grounds and gardens and super clean rooms.
Stayed 13 nights in Feb 2024
Response from Guest Service on Mar 16, 2024
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Thank you.

6/10 Okay

Bharti Umakant

Liked: Cleanliness, staff & service, amenities
The staff was excellent and always willing to fulfill all our needs, the grounds are luscious and well kept but the food for vegetarians was absolutely bland. There was nothing for those who like flavorful Chinese/Indian/Thai etc. kind of food. They need a chef who is also trained for the Eastern couisines. They tried but couldn’t satisfy our request!
Stayed 14 nights in Feb 2024
Response from Guest Service on Mar 15, 2024
Thank you very much for taking a moment to evaluate your stay at our resort. Your comments and observations are very important to us as they guide this team in providing better vacation experiences for all our guests. And you can be assured that we will look into improving our Asian menu to the full satisfaction of every palate. We are at your service,

10/10 Excellent

Slav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space is very green and pleasant. It has only two restaurants, however the choice of food is good. It might be more gazebos at the beach. The east side view was fantastic (mountains, ocean, Puerto Vallarta and nice pool area of the next property).
Stayed 5 nights in Mar 2024
Response from Guest Service on Mar 14, 2024
We appreciate very much that you took the time to share your thoughts and perceptions on your recent vacation experience at Velas Vallarta. We feel exceptionally pleased to have exceeded all of your expectations and are overjoyed to learn that you loved the remarkable views and our hotel grounds. We look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vellas Vallarta was truly excellent. The staff at Velas Vallarta was top rate. Friendly. Well spoken in English but encouraging in Spanish. eager to make the stay pleasent and comfortable. The grounds are beautiful and VERY relaxing. it felt nearly empty. Our room was comfortable. Beds were okay, not great, but not bad. Pillows were not hypoallergenic. Overall the rooms are due for a makeover. The food was all good, on occasion great, and never bad. Not a lot of vegetarian options. Vegetarians: be sure to ask, many dishes cooked with lard etc.. Their mixed drinks are a mixed review. If you call the liquor, they are fine but the well liquor options are terrible. The margaritas were all good. There was a little shop onsite for souvenirs, over priced. The hotel is about 40 minute by taxi to downtown. shopping: Mercado municipal or market stalls on island in the rio cuale. for pottery: “señor Talavera” at hildago and encino en la espuina. Same prices as elsewhere but much nicer stuff. We didn’t try the spa or use any other services or excursions. Skip the “welcome package” it’s a time share promo. At the airport, keep your head down until you can see the outside. Don’t talk to anyone after customs and baggage, they just want to sign you up for timeshare demos. All in, great trip, I would definitely return to Velas Vallarta!! The staff and atmosphere more than make up for the minor setbacks and aging rooms.
Stayed 3 nights in Mar 2024
Response from Guest Service on Mar 11, 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Velas Vallarta. We are truly honored that you selected our resort as the setting for your well-deserved vacation, and we hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

10/10 Excellent

Najin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Guest Service on Mar 12, 2024
Thank you for sharing your rating on your recent stay with us at Velas Vallarta. We appreciate receiving your reservation and hope to have the pleasure of hosting you again soon.Until then, we remain at your faithful service,

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and attentive service. The grounds are immaculate! Just beautiful
Stayed 5 nights in Mar 2024
Response from Guest Service on Mar 11, 2024
Thank you very much for sharing your comments on your recent stay with us at Velas Vallarta. We highly appreciate your wonderful praise, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

8/10 Good

Elvia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 2 nights in Mar 2024
Response from Guest Service on Mar 9, 2024
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal for your next visit will be to provide you with an excellent five-star experience. Thank you.

10/10 Excellent

Javier

Stayed 4 nights in Feb 2024
Response from Guest Service on Mar 26, 2024
Le agradecemos muchísimo por compartirnos su evaluación de su reciente estadía en Velas Vallarta. Realmente apreciamos su preferencia, y esperamos tener el placer de volver a hospedarle en un futuro próximo.Estamos a sus órdenes.

8/10 Good

Liliana, Tiburon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is amazing at this resort - what wonderful staff!!! (All of them!). And the grounds/garden is beautiful. But the food was really bad.
Stayed 3 nights in Feb 2024
Response from Guest Service on Mar 4, 2024
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal on your next visit will be to improve your culinary experience and provide you with an excellent five-star holiday. Thank you.

8/10 Good

Jacqueline

Stayed 4 nights in Feb 2024
Response from Guest Service on Mar 24, 2024
Muchas gracias por compartir su calificación de su reciente estadía en Velas Vallarta. Realmente apreciamos su preferencia, y esperamos tener la oportunidad de recibirlo nuevamente en un futuro cercano y ganarle una calificación de cinco estrellas.Estamos a sus órdenes.

10/10 Excellent

Preete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and how they treat you is amazing. Must've encountered 50 staff members and not one was rude....they all tried so so very hard to make one's stay memorable. So many activities everyday, it was lively by the pool and in the evening. Mexican night was very unique and great food. All other nightly shows/ activities were engaging. Christian is the lynch pin, funny dude and is a jack of all trades. Max runs the pool activities and is awesome. Enrique at the beachfront restaurant was so kind to our son who was trying to converse in spanish, may others were also very encouraging. Food options were great, something for everyone. the buffet was fresh and with lots of variety. The pools are populated by age almost via an unspoken understanding. Seniors on one side, babies/ toddler in another pool and all other ages in another.....the property is on the beach so you can just walk to the ocean/ bay area but waters were choppy the week we were there. We didnt venture outside much but the ATV tour we did was useless....so after that experience we stayed back at the resort. Lots of people who had timeshares and had been coming for years....good to see
Stayed 6 nights in Feb 2024
Response from Guest Service on Mar 2, 2024
Thank you so much for taking the time to review Velas Vallarta. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 Excellent

Hector

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean and family friendly.
Stayed 5 nights in Jan 2024
Response from Guest Service on Feb 26, 2024
We’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Velas Vallarta when you’re back in town for more family-friendly experiences in the cleanest environment in Puerto Vallarta. As always, we remain at your service,

10/10 Excellent

Genell

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, well-maintained property. Pools were always clean, grounds immaculate. It was nice to be able to choose between buffet and ordering from menu. We loved La Ribera for meals right on the beach. Food was always good and I especially enjoyed the stir-fry option at lunch, and the short-rib tacos. Also the huge shrimp cocktails! Angel was our favorite waiter! We had several delicious dinners at Andrea and making reservations was super simple!
Stayed 7 nights in Feb 2024
Response from Guest Service on Feb 25, 2024
Thank you so much for taking the time to review Velas Vallarta. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we'll have your favorite shrimp cocktail prepared to your liking and waiting for you on your next visit to our paradise,

6/10 Okay

Kelle

Travelled with partner
Liked: Cleanliness
The pool was great, but very hard to find open seating for 2. The room was average, housekeeping was amazing. Limited dining options was difficult due to the large number of guests. The towels had to be exchanged but several times there weren’t fresh towels.
Stayed 5 nights in Feb 2024
Response from Guest Service on Feb 23, 2024
Thank you for taking the time to share your feedback. We are truly disheartened to read your review and wish to apologize for not meeting your expectations in certain areas. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you wish to contact us directly, we are at your service, Thank you,

10/10 Excellent

kimberly ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stay here several times and love how safe I feel. Every one is so nice and helpful. The area is landscaped so beautifully. I know I’ll be back
Stayed 5 nights in Feb 2024
Response from Guest Service on Feb 18, 2024
We’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Velas Vallarta when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great service. Good food. Pool chairs the usual issue but overall would stay again.
Stayed 8 nights in Feb 2024
Response from Guest Service on Feb 18, 2024
Thank you very much for sharing your comments on your recent holiday experience at Velas Vallarta. We are truly honored that you selected our resort as the setting for your well-deserved vacation, and you can be sure that we will do what is necessary to ensure a memorable time at our pools. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

8/10 Good

Helen Isobel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard-working, friendly staff especially in restaurants. Food varied from fair to excellent, best in "gourmet" Andrea restaurant. Pools were nice. Despite notices to the contrary, people persisted in reserving chairs early in the morning. Although threatened with their belongings being removed and stored, it was not enforced. Pickleball courts (and probably tennis) needed cleaning: dangerously slippery. Our room was nice but noisy almost every morning with staff unloading supplies and working below.
Stayed 7 nights in Feb 2024
Response from Guest Service on Feb 18, 2024
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that we will evaluate all your points to improve your vacation experience and provide you with an excellent five-star experience. Thank you.

10/10 Excellent

Lorraine J

Liked: Cleanliness, staff & service, property conditions & facilities
It would be great if all of the loungers had cushions. The salads could be colder and the buffet food could be hotter. Other than that, everything was wonderful.
Stayed 5 nights in Feb 2024
Response from Guest Service on Feb 13, 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Velas Vallarta. We are truly honored that you selected our resort as the setting for your well-deserved vacation, and you can be assured that our chefs will be looking into the temperature of our buffets. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

6/10 Okay

Roxane

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
It's your classic all inclusive. It was not great with a toddler. Hard to just get a drink. It was lacking fresh food like fruits and vegetables it had some but not enough. Only two restaurant options. The staff didn't speak great English. You need towel cards so you have to keep track of them. There was no fresh squeezed juices. We just had a hard time feed our daughter. Two nights drunk people knocked on our door. There were loud fireworks we couldn't see but we could hear. It has more of a party vibe then we had wanted.
Stayed 4 nights in Feb 2024
Response from Guest Service on Feb 11, 2024
Thank you very much for taking a moment to evaluate your stay at our resort. We are disappointed to learn that we did not reach your expectations. Should you wish to share any specific comments directly with us, our team is at your service. Thank you,

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access to the beach. Water pressure in suite was good. The grounds are exceptionally taken care of. Place was very dirty, long black hairs on the couch found, trash behind the tv, after the cups and plates were “washed” there were still lipstick marks. Forks had caked on food. Food was horrific, purely bland. It was so bad I ordered food from Rappi and cooked my own in the suite. I guess if you are too drunk to notice you will be fine. Bland food that was sitting out for long periods of time. Ordered water from room service and after 2 hours had to call again since they weren’t bringing it apparently. Weren’t shown to our room so had to roam around until we found it ourselves. Few staff that were friendly and hours before getting drinks. Would not ever come back. I prefer a more authentic Mexican experience and nothing about this place was that. Sitting at the beach you will constantly be heckled. Bought a dusty shot glass and 3 simple brackets to bring back for my kids and they charged me $75 USD. This place is a complete rip off. Idk who is leaving rave reviews for this place. Staff acted like we should be sad to go “back to the real world” we were excited to get out of this place and back to our home! I even got my RT card while here and one staff was bothered as “I’m not MX” Yikes. The suite was severely outdated and definitely not clean. Like I said the beach is great if you can get away from all the vendors harassing you or you are too drunk to notice anything here
Stayed 4 nights in Feb 2024
Response from Guest Service on Feb 11, 2024
Thank you for taking the time to share your feedback. We are truly disheartened to read your review and wish to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you wish to contact us directly, we are at your service, Thank you,

8/10 Good

Abraham, Lemont

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too expensive for very standard services.
Stayed 2 nights in Feb 2024
Response from Guest Service on Feb 9, 2024
Thank you very much for sharing your evaluation of your recent stay at Velas Vallarta. We truly appreciate your feedback, and we hope to have the opportunity to host you again soon and earn your five-star rating.Thank you,

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such friendly staff, great room, great everything! Fun landscape. Great experience!
Stayed 3 nights in Nov 2023
Response from Guest Service on Feb 3, 2024
Thank you very much for taking the time to share with the world your wonderful thoughts and perceptions on your recent vacation experience at Velas Vallarta. We are pleased to have exceeded all of your expectations and look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Donald, Rudyard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS IS GREAT RESORT. STAFF IS VERY COURTEOUS AND HELPFUL. FOOD OPTIOND ARE VERY GOOD. BEAUTIFUL GROUNDS. ONE THING I DIDN'T LIKE IS THAT US EARLY MORNING PEOPLE HAD NO LIGHTING ON THE PATHS OR WALKWAYS TO THE ROOMS. I WOULD RECOMMEND THIS RESORT.
Stayed 4 nights in Jan 2024
Response from Guest Service on Jan 23, 2024
Thank you very much for sharing your excellent comments on your recent holiday experience at Velas Vallarta. We are truly honored that you selected our resort as the setting for your well-deserved vacation and you can be assured that we will adjust the timer system of our public illumination to better cope with early morning darkness. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED every minute of being at this resort and my wife and I will be coming back for our anniversary trip in October 2024. Thanks to all the staff! Best people around.
Stayed 3 nights in Jan 2024
Response from Guest Service on Jan 22, 2024
Thank you so much for taking the time to review Velas Vallarta. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 Excellent

robert

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Guest Service on Jan 22, 2024
Thank you very much for sharing your rating on your recent stay with us at Velas Vallarta. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was excellent o definitely come back.
Stayed 2 nights in Jan 2024
Response from Guest Service on Jan 20, 2024
We’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Velas Vallarta when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Guest Service on Jan 15, 2024
Thank you very much for sharing your evaluation of your recent stay at Velas Vallarta. We truly appreciate your feedback, and we hope to have the opportunity to host you again soon and earn your five-star rating.Thank you,

2/10 Terrible

Andrea

Stayed 5 nights in Jan 2024
Response from Guest Service on Jan 12, 2024
Muchas gracias por tomarse unos minutos para evaluar su estadía en nuestro resort. Nos pesa mucho el no haber cumplido sus expectativas. Nuestro equipo está a sus órdenes, por si desea compartir comentarios específicos directamente con nosotros. Gracias. Estamos a sus ordenes,

10/10 Excellent

lance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Food options were very good for all inclusive. Our flight was later in day, staff gave us late check out and hospitality suite to shower/change in. Great stay!
Stayed 7 nights in Dec 2023
Response from Guest Service on Jan 9, 2024
Thank you so much for taking the time to review Velas Vallarta. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Guest Service on Jan 9, 2024
Thank you very much for sharing your rating on your recent stay with us at Velas Vallarta. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

8/10 Good

Maya D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at this property - nice room, great service. My only complaint is that the food was just mediocre.
Stayed 4 nights in Jan 2024
Response from Guest Service on Jan 9, 2024
Thank you very much, Maya, for sharing your rating on your recent stay with us at Velas Vallarta. We're delighted that you enjoyed your accommodation, and we hope that on your next visit, you will enjoy the changes to our menus.Until then, we remain at your faithful service,

8/10 Good

Michael

Stayed 4 nights in Dec 2023
Response from Guest Service on Jan 9, 2024
Thank you very much for taking the time to share with the world your rating on your recent vacation experience at Velas Vallarta. We are pleased to have exceeded your expectations and look forward to having the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Donald H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first visit to this hotel after going to this city for years. I never want to go to another hotel again after this experience. Only velas for me. Wonderful. Everything was fabulous. I did not want to leave. I want to retire and move there to the hotel.
Stayed 1 night in Dec 2023
Response from Guest Service on Jan 9, 2024
Thank you so much, Donald, for taking the time to review Velas Vallarta. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 Excellent

JOHN JAIRO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Service on Jan 5, 2024
Le agradecemos muchísimo por compartirnos su evaluación de su reciente estadía en Velas Vallarta. Realmente apreciamos su preferencia, y esperamos tener el placer de volver a hospedarle en un futuro próximo.Estamos a sus órdenes,

4/10 Poor

Ana

Travelled with partner
Stayed 5 nights in Dec 2023
Response from Guest Service on Jan 9, 2024
Le agradecemos muchísimo por compartirnos su evaluación de su reciente estadía en Velas Vallarta. Realmente apreciamos su preferencia, y esperamos tener el placer de volver a hospedarle en un futuro próximo.Estamos a sus órdenes,

6/10 Okay

Joanne

Stayed 7 nights in Dec 2023
Response from Guest Service on Jan 22, 2024
Thank you very much for taking a moment to evaluate your stay at our resort. We are disappointed to learn that we did not reach your expectations. Should you wish to share any specific comments directly with us, our team is at your service. Thank you,

6/10 Okay

Venkat

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
We were give a small room for what was advertised and booked in Expedia. I have to spend an extra 100 dollars to upgrade to a bigger room. Food was not good.
Stayed 4 nights in Dec 2023
Response from Guest Service on Feb 1, 2024
Thank you for taking the time to share your feedback. We are truly disheartened to read your review and wish to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you wish to contact us directly, we are at your service, Thank you,

6/10 Okay

Alexander

Travelled with family
Liked: Cleanliness
Good experience in general. There is room for improvement in costumer service and they should invest more in maintenance.
Response from Guest Service on Feb 1, 2024
Thank you very much for taking a moment to evaluate your stay at our resort. We are disappointed to learn that we did not reach your expectations. Should you wish to share any specific comments directly with us, our team is at your service. Thank you,

10/10 Excellent

Jeremy, Daingerfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Guest Service on Feb 1, 2024
Thank you very much for sharing your rating on your recent stay with us at Velas Vallarta. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

10/10 Excellent

Jalaj

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property good food and service
Stayed 4 nights in Dec 2023
Response from Guest Service on Dec 27, 2023
Thank you very much, Jalaj, for sharing your excellent comments on your recent holiday experience at Velas Vallarta. We are truly honored that you selected our resort as the setting for your well-deserved vacation and that you found your stay to be highly fulfilling. We hope to have the pleasure of hosting you again in the near future.Until next time, we remain at your faithful service,

4/10 Poor

Maria de Lourdes Carreon, Louisville

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I purchase a VIP package with option to upgrade. I was not upgraded to a better room. I complained about this they contacted me to offer me a room in a lower floor with smaller beds. Which is not an upgrade. I even paid more for an extra guest I had and I was not upgraded to a bigger room even though they told me it was available if I pay more LOL. Terrible service for a VIP package.
Stayed 4 nights in Dec 2023
Response from Guest Service on Dec 25, 2023
Thank you for taking the time to share your feedback. We are truly disheartened to read your review and wish to apologize for not meeting your expectations. Please know that we take all guest feedback very seriously and will be reviewing the details with staff to ensure we do better next time. If you wish to contact us directly, we are at your service, Thank you,

10/10 Excellent

Parmeet Singh

Stayed 4 nights in Dec 2023
Response from Guest Service on Dec 23, 2023
Thank you very much, Sr. Singh, for sharing your rating on your recent stay with us at Velas Vallarta. We highly appreciate being considered by you as an excellent resort, and we hope to have the pleasure of hosting you again in the near future.Until then, we remain at your faithful service,

2/10 Terrible

Hui-Lin

Stayed 4 nights in Dec 2023
Response from Guest Service on Dec 22, 2023
Thank you very much for taking a moment to evaluate your stay at our resort. We are disappointed to learn that we did not reach your expectations. Should you wish to share any specific comments directly with us, our team is at your service. Thank you,

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility, wonderful staff. Could not have felt more pampered. Thank you.
Stayed 4 nights in Dec 2023
Response from Guest Service on Dec 18, 2023
Thank you so much, George, for taking the time to review Velas Vallarta. One of the pleasures of our job is sharing guest feedback with the team, and we can’t wait to read this review at our next meeting. We’re delighted that you enjoyed the experience and that we were able to provide you with a great stay. As always, we remain at your service,

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 4 nights, would highly recommend booking here. The property grounds were beautiful, clean & quiet. Staff were very happy & friendly. The service, food & drinks were excellent. Would definitely recommend staying here.
Stayed 4 nights in Dec 2023
Response from Guest Service on Dec 22, 2023
Diana, we’re very excited to learn that you had a great stay with us and that you took the time to share your feedback. We truly appreciate it. We hope that you will return to Velas Vallarta when you’re back in town for more wonderful vacation experiences. As always, we remain at your service,

8/10 Good

Iwona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Guest Service on Dec 16, 2023
Thank you very much for taking a few minutes to evaluate your stay at Velas Vallarta. We are honored to have hosted you, and you can be sure that our goal on your next visit will be to improve your vacation experience and provide you with an excellent 10/10 experience. Thank you.