Our stay at Zoetry Hotel in Marigot Bay had its highs and lows, creating a nuanced experience that warrants attention to detail.
Pros:
Suite and Pool Proximity: We were fortunate to have a suite in close proximity to the pool, offering breathtaking views. The room itself was nothing short of amazing.
Friendly Staff and Culinary Delights: The staff at Zoetry Hotel were genuinely friendly, contributing positively to our overall stay. The culinary experience was a highlight, with amazing food adding a delightful touch to our visit.
Cons:
Security Concerns: A significant downside marred our experience when items were stolen from our car during our stay. It was even more disheartening that the car was in the hotel's care 100% of the time after our arrival, as we didn't use it until departure.
When we notified the hotel about the theft, they assured us that the head of security would call us back on two occasions. Unfortunately, this promise remains unfulfilled to date, leaving us disappointed and frustrated.
Suggestions for Improvement:
Strengthening security protocols, especially when guests entrust their vehicles to the hotel's care, is imperative to ensure a safe and secure environment for all visitors.
Zoetry should improve communication channels, ensuring that promises made to guests, such as callbacks from the head of security, are fulfilled promptly.
We won't be back. Far too many other hotel options in St Lucia who value safety!