Outdoor pool, open 8:00 AM to 10:00 PM, free cabanas

Reviews of Holiday Inn Express Manzanillo, an IHG Hotel

3 out of 5
Holiday Inn Express Manzanillo, an IHG Hotel
Blvd Miguel De La Madrid 424, Manzanillo, COL

Reviews

8.8

Excellent

Rating 10 - Excellent. 221 out of 420 reviews" "
Rating 8 - Good. 142 out of 420 reviews" "
Rating 6 - Okay. 40 out of 420 reviews" "
Rating 4 - Poor. 8 out of 420 reviews" "
Rating 2 - Terrible. 9 out of 420 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Muy buen hotel
Todo super bien, limpio, buen desayuno-
Stayed 1 night in Sep 2023
Response from Gte. de Reservaciones on Sep 9, 2023
Buen Día Gracias por sus comentarios que son muy valiosos para nosotros. Lo esperamos nuevamente a esta su casa Holiday Inn Express Manzanillo

10/10 Excellent

Markus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Gerente de Reservaciones on Apr 7, 2023
Gracias por estas calificaciones las comparto con todos los que hicieron posible estos resultados. Saludos Cordiales

6/10 Okay

Petra

Travelled with partner
It was like every other holiday inn. A little dirtier but passable
Stayed 1 night in Feb 2023
Response from Gerente de Reservaciones on Feb 8, 2023
Good Afternoon Sorry for the impression we are working in this cases tks for your comments

2/10 Terrible

Diana

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing Holiday Inn Manzanillo
It was not what we expected. We have stayed in various Holiday Inn Express and they have all been exceptionally clean and well kept. This one in Manzanillo was old, towels were super old, frayed with a tinge of gray not white, shower curtain was torn in different areas.
Stayed 1 night in Jan 2023
Response from Gerente de Reservaciones on Jan 16, 2023
Buenas Tardes, lamentamos la impresion que se llevo de nuestro hoterl, igualmente le comento que estamos en un proceso de remodelacion ya tenemos dos pisos remodelados estamos trabajando para darles un mejor servicios en todas la area, se que el mas sabos de boca no se lo podremos quitar pero denos la oportunidad de contar con supresencia para poder redimir este mal momento, reitero nuevamente una disculpa y esperamos volver a ser parte de su preferencia. saludos cordiales

10/10 Excellent

Sarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beautiful
Stayed 1 night in Jan 2023
Response from Gte Reservaciones on Jan 9, 2023
Gracias por su comentarios y por ser parte de su preferencia

10/10 Excellent

Victor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast . Good costumer service. Room is very clean
Response from Gte Reservaciones on Jan 4, 2023
Gracias por sus comentarios, son muy importante para nosotros ya que nos ayudan a menjorar igualmente gracias por considerarnos su opcion

10/10 Excellent

DANIEL

Stayed 3 nights in Dec 2022

10/10 Excellent

NJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yurixzi and Patty at the front desk are great. very helpful and informative
Stayed 5 nights in Oct 2022
Response from Gerente de Reservaciones on Nov 5, 2022
Gracias fue un gusto conocerlos y poder apoyarlo con sus solicitudes y esperamos volver a verlos nuevamente.Saludos Cordiales!!!!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast buffet. Will be staying there again.
Stayed 1 night in Jun 2022
Response from Kevin on Jun 13, 2022
Hi, thank you so much for you comment this one its very important for us, please come back soon.

8/10 Good

Esmeralda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is like 15-20 minute away from the beach, it’s an inconvenience if traveling with elderly or small children. There is not much around the hotel within walking distance and even to order food for delivery was difficult, I had to order from the restaurants that were approved by the hotel because nobody would deliver to that area. The hotel itself was very clean and complimentary breakfast was good. The pool was nice too; heated, but wish there was a Jacuzzi
Stayed 1 night in Apr 2022
Response from Kevin on Apr 30, 2022
Thank you so much for your comment, your opinion is very important for us, we take your comments, we will take your comment into account to improve our service.

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Hotel is very clean, the only issue I found is about not being able to find a place to dine walking distance since we didn’t have a car and a couple of the front desk people where too serious
Stayed 3 nights in Apr 2022
Response from General Manager on Apr 26, 2022
Thank you very much for your visit Nancy. We hope to see you soon at our property. Best Regards.

10/10 Excellent

Erbin

Stayed 2 nights in Mar 2022

2/10 Terrible

Jeannie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s hot ! The entire hotel is hot ! The rooms are muggy …the floors are dirty . There was no ice in the hotel !… my room description said ocean view there is not one ocean view at all located by a port pier a lot of Noise …never going to this hotel again
Stayed 1 night in Mar 2022
Response from Jonathan Almazan on Mar 20, 2022
Dear Guest. We thank you for your comments about your last experience at our hotel. We’d like to apologize for any inconvenience encountered. We will follow up the outlined to avoid any recurrence in the near future. Comments from our guests enable us to continue providing best service by working these opportunity areas. We would like to see you again if your travels brings you to our area. We thank you for your business! Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
Located right off the main road. Friendly staff and the best pillows ever.
Stayed 1 night in Mar 2022
Response from Gerencia General on Mar 25, 2022
Dear guest. We appreciate your opinion and business, we hope to see you soon in this your home if your travels bring you back to Manzanillo Colima Mexico. Regards!

8/10 Good

Kristine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The breakfast was amazing!!!!
Stayed 1 night in Feb 2022
Response from Jonathan Almazan on Feb 15, 2022
Estimado Huesped. Agradecemos el tiempo que tomo para darnos su opinion acerca de su mas reciente estancia con nosotros! Muchas gracias por su negocio y le esperamos en esta su casa muy pronto! Saludos!

8/10 Good

Juan

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Recomendable
Stayed 1 night in Jan 2022
Response from John Al/.G.M. on Jan 24, 2022
Estimado Huesped. Gracias por escoger Holiday Inn Express Manzanillo y agradececemos el tiempo de proveernos su retroalimentación en base a su experiencia al hospedarse con nosotros. Atentamente,

10/10 Excellent

Sergio

Stayed 2 nights in Dec 2021
Response from Gerente General. on Apr 26, 2022
Gracias Sergio.

10/10 Excellent

Samira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Nov 2021
Response from A.Nafarrate / GM on Nov 15, 2021
Muchas gracias por compartirnos su puntuación a nuestros servicios, esperamos su pronto regreso!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2021
Response from Gerente General. on Apr 26, 2022
Gracias Maria.

10/10 Excellent

Prisma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Stayed 1 night in Jun 2021
Response from A.Nafarrate / GM on Jun 20, 2021
Muchas gracias por compartirnos su opinión y sobre todo por su preferencia. Esperamos tenerles pronto de regreso en esta su casa!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Jun 2021
Response from A.Nafarrate / GM on Jun 9, 2021
Thank you for your preference, hope to see you again soon!! This is your home in Manzanillo!!

10/10 Excellent

Edaena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2021
Response from A.Nafarrate / GM on Jun 9, 2021
Muchas gracias por su reciente visita y compartirnos su puntuación a nuestros servicios, nos complace saber que disfrutó de su estancia y esperamos su pronto regreso!

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Le hace falta un ben servicio de restaurante, i llegas tarde ya no hay opción.
Stayed 1 night in May 2021
Response from A.Nafarrate / GM on Jun 9, 2021
Muchas gracias por su reciente visita y preferencia. Con gusto le informamos que acabamos de ingresar el día de ayer a nuestro catálogo de proveedores, un restaurante que tiene servicio hasta las 10:30pm y con un menú muy variado. Estamos seguros de que en su próxima estancia lo disfrutará!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very clean and the beds/pillow are comfortable. However, it is overpriced. The neighbourhood has nothing to offer and doesn't feel safe at night.
Stayed 1 night in Apr 2021
Response from A.Nafarrate / GM on Apr 14, 2021
We are sorry to hear that the location of the hotel was not favorable to you. It is usually a privileged location for those visiting Manzanillo for work. We hope that at least your experience within the hotel and your room exceeded your expectations.

2/10 Terrible

Verified traveller

Stayed 2 nights in Apr 2021
Response from A.Nafarrate / GM on May 3, 2021
Gracias por su reciente visita y preferencia. Lamentamos no haber superado sus expectativas, trabajamos siempre para mejorar. Sin embargo no tenemos mas información de lo que no fue de su agrado para poder enfocarnos en ello.

4/10 Poor

MATHEW

Liked: Cleanliness, staff & service
Disliked: Room comfort
No hot water!!@
Overall it was okay. But there was at best lukewarm water. So i left after 2 nights. Otherwise I would have stayed longer.
Stayed 2 nights in Mar 2021
Response from A.Nafarrate / GM on Apr 14, 2021
We are sorry to hear that your experience was not the best. The hotel always has hot water. If there was a malfunction with the shower handle, we would have liked you to report it to the front desk so that we could resolve it immediately, before making the decision to leave. We hope to have the opportunity to greet you again in this home!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Property was clean. Excellent customer service. Only thing was a elevator went out so only one elevator available.
Stayed 4 nights in Feb 2021
Response from ANafarrate/GMgr on Mar 3, 2021
Thank you for your preference!

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from ANafarrate/GMgr on Feb 18, 2021
Apreciamos su preferencia y su tiempo en compartirnos su opinión. Nos gustaría mucho volver a recibirle en esta su casa muy pronto de nuevo!

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2020
Response from A.Nafarrate/GMgr on Nov 30, 2020
Lamentamos no haber estado a la altura de sus expectativas. Apreciamos nos comparta su calificación y nos dará gusto volver a recibirle en su siguiente visita a Manzanillo

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2020
Response from A.Nafarrate/GMgr on Nov 30, 2020
Lamentamos no haber estado por arriba de sus expectativas. Y en verdad agradecemos nos comparta su puntuación, esperamos tener la oportunidad de volver a servirle en su siguiente visita a Manzanillo.

6/10 Okay

raycardo

Liked: Staff & service
Stayed 1 night in Nov 2020
Response from A.Nafarrate/GMgr on Nov 23, 2020
Gracias por su reciente visita y preferencia.

10/10 Excellent

Carlos

Stayed 1 night in Sep 2020
Response from ANafarrate / GMgr on Oct 15, 2020
Muchas gracias por su reciente visita y compartirnos su calificación a nuestros servicios. Esperamos recibirle muy pronto de nuevo!

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from ANafarrate / GMgr on Sep 18, 2020
Muchas gracias por su reciente visita y preferencia. Esperamos tenerle pronto de regreso!

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020
Response from ANafarrate / GManager on Aug 4, 2020
Muchas gracias por su amable respuesta y reciente visita. Esperamos tener la oportunidad muy pronto de volver a recibirle!

2/10 Terrible

Verified traveller

Stayed 11 nights in Mar 2020
Response from Gerente General. on Apr 26, 2022
Gracias.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and organized. Good breakfast and pool towels.
Stayed 3 nights in Mar 2020
Response from A.Nafarrate/GMgr on Mar 19, 2020
We appreciate your preference and sharing your opinion with us. We look forward to welcoming you back very soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from A.Nafarrate/GMgr on Mar 9, 2020
Muchas gracias por su reciente visita, apreciamos su calificación y esperamos tenerle pronto de regreso.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from A.Nafarrate/GMgr on Mar 2, 2020
Muchas gracias por su reciente visita y compartirnos su puntuación a nuestros servicios. Esperamos su pronto regreso.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Improvise. Adapt. Overcome.
The room had all the cleanliness and comfort you'd expect from holiday inn, so no complaints there. By far the comfiest beds in all of Mexico. The problem for me is the location but moreso the lack of parking lot security. This is inarguably the bad part of town. There are no cameras, no fences. There is a gate but it is only monitored a few hours per day. The security guards are afraid of walking alone. The police came on our first night because someone was trying to break into a car and attacking people with a screwdriver. The bank they share a parking lot with has a history of robberies in the parking lot. I appreciate your dedication to consistency holiday inn, but you need to adapt to your environment. Other: Housekeeping kept forgetting to give us things like a bag for the ice bucket, more coffee, and almost refused to give us a 4th towel for our 4th guest. Outside smells like a sewer so the balcony is worthless (and only available on the second floor btw). The room is so hot you can't breathe when you first show up, because you have to put your key in for the air conditioning to turn on and it takes about an hour to cool the room. After that it's fine, just leave one of your keys in when you leave the room. We forgot our key twice and neither time did they ask to see ID, just asked us what room we're in and made a new key based on our word. Convenient, yes, but I'd rather see a dedication to protocol. The beans and eggs at breakfast are actually really good though.
Stayed 3 nights in Dec 2019
Response from A.Nafarrate/GMgr on Jan 6, 2020
Thank you very much for your recent visit, and especially for sharing with us your review of your stay. Your comments are very objective and we are taking immediate action on the aspects that are in our hands to correct and improve. Thank you again and we hope to have you back very soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 2 nights in Dec 2019
Response from A.Nafarrate/GMgr on Dec 30, 2019
Thank you! Hope to see you soon!!

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from A.Nafarrate/GMgr on Dec 20, 2019
Gracias por su visita y amable calificación a nuestros servicios, esperamos su regreso muy pronto!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from A.Nafarrate/GMgr on Dec 20, 2019
Muchas gracias por su amable puntuación a nuestros servicios. Esperamos su pronto regreso!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was very helpful the went out of their way to help
Stayed 1 night in Dec 2019
Response from A.Nafarrate/GMgr on Dec 12, 2019
Thank you for your preference and nice comments. We'd love to have you back soon!!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, helped us with taxis and ordering food in
Stayed 1 night in Dec 2019
Response from A.Nafarrate/GMgr on Dec 12, 2019
Thank you for your nice comments. Hope to see you again soon!!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
My colleagues and I got in on a delayed flight and arrived at the hotel just after 10 PM and there was nothing open any more, no food, no ordering in, so we went to bed hungry. Still, for a business hotel in a busy port, the place is not bad. Friendly staff, good size pool, good size rooms, decent breakfast.
Stayed 1 night in Nov 2019
Response from A.Nafarrate/GMgr on Nov 22, 2019
Thank you for your comments, we are working on having some food option for dinner. We already have the little shop where you can find bread, instant soup, prepared tuna and coffee or juices. However, we understand the need for a formal restaurant. We'll give you news soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Friendly staff. Breakfast is good.
Stayed 1 night in Nov 2019
Response from A.Nafarrate/GMgr on Nov 15, 2019
We are pleased that you enjoyed your stay. We hope to have you back very soon!

10/10 Excellent

Siegmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying in Manzanillo
I like the hotel! The staff is very helpful and courteous. Would stay there again!
Stayed 2 nights in Oct 2019
Response from ANafarrate / GMgr on Oct 28, 2019
Thank you very much for your recent visit and for sharing your comments. We'll be glad to see you again very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from A.Nafarrate / GMgr on Sep 13, 2019
Muchas gracias por su visita, esperamos saludarle de nuevo muy pronto en esta su casa!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from A.Nafarrate / GMgr on Aug 25, 2019
Muchas gracias por su reciente estancia y amable calificación a nuestros servicios. Esta es su casa, les esperamos pronto de regreso!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great hotel..un excelente hotel
Great hotel. The only problem is that no restaura Close bay so you need to take a cab to reach one or order to your room. Also the free car to take you back to the airport for free was a nice surprise, the driver Don Salvador give an excellent service courteous and professional. The room included breakfast and I was pleasantly surprise with it. The front desk is responsive and helpful, and extremely friendly. In sum a Gem if and hotel. Este hotel es una gema, el desayuno excelente el transfer gratis del hotel al aeropuerto es también excelente, el conductor Don Salvador es profesional y uno de los mejores chismorrea que he visto.la gente del front desk son profesionales y amigables. En suma un excelente hotel.
Stayed 2 nights in Jul 2019
Response from Alejandrina Nafarrate / General Manager on Jul 22, 2019
We appreciate your recent visit and your kind review of your stay. I will share your comments with the staff. We look forward to welcoming you again on your next visit to Manzanillo. It will be a pleasure!