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Reviews of Gran Festivall Resort

3.5 out of 5
Gran Festivall Resort
Km 12 5 Carretera Manzanillo, 2, Manzanillo, COL

Reviews

6.0
Rating 10 - Excellent. 43 out of 409 reviews" "
Rating 8 - Good. 106 out of 409 reviews" "
Rating 6 - Okay. 111 out of 409 reviews" "
Rating 4 - Poor. 77 out of 409 reviews" "
Rating 2 - Terrible. 72 out of 409 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Fatima

Travelled with partner
Liked: Staff & service, amenities
Los shows de la noche muy bonitos asen ambiente. Toman mucho en cuanta alos niños.
Stayed 3 nights in Aug 2023

4/10 Poor

Andreina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is located in a very large area that is across the road from the beach. Aside from that, everything else is less than pleasing. The facilities need to be updated asap. Our hotel room did not have a working AC for the top room which was the one that needed it the most. Ants were everywhere in all rooms, the bed was very hard and and everything was old. No microwave and no fridge. We will definitely not be coming back.
Stayed 2 nights in Apr 2023

2/10 Terrible

francisco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this place is so nasty they have animals in the rooms
Stayed 1 night in Aug 2022

2/10 Terrible

Jessica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
NEEDS TO BE RENOVATED AND DEEP CLEANED.
Stayed 2 nights in Jul 2022

2/10 Terrible

Alicia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty no shower curtains in the showers no towels no ac its just air. The room smelled alot of rust and mold and then on top of that it was so uncomfortable. The activities are so far away from each other its time consuming
Stayed 2 nights in Oct 2021

4/10 Poor

Verified traveller

Disliked: Staff & service
La propidad nesecita mantenimiento. No havia agua para tomar. No papel del baño. La toallas muy viejas daba asco usarlas.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entertainment was amazing. The food and upkeep of the hotel could do with a bit of work
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place centric !!!!
Stayed 5 nights in Jan 2021

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was terrible the staining, rooms not conditioning clean, bat But experience all the time food not very good it was not I was specked it
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Our first room was full of ants, air conditioner not working, and
Stayed 2 nights in Feb 2021
Response from LAURA MURILLO on Feb 20, 2021
Thank you very much for sharing your comments. We sincerely apologize for any inconvenience that occurred during his stay. We hope you give us a second chance and you can live what the true experience at our resort is about.

8/10 Good

Elvis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Friendly staff, all inclusive drinks and food all you any to consume. Events for the guest all day long. 2 bedroom villas one is up stairs with very narrow stair way, not sure if you can get a big suitcase up there (or might be very hard to do so). NO WIFI IN ROOMS, it states that on info but only wifi in lobby a nice wall to get there depending where your villa is. You can visit the beach by crossing a bridge that belongs to resort only. But no umbrellas or chairs once you get to beach. They do have a bar next to beach for your drinks, and a restaurant that open certain hours at the beach. Food: Not the best for the price they can have better and tastier good. The best we had what beans and chips. Pools are good, little old but nice and big. Be ready for some walking resort is big. Shows at great entertainment for the entire family.
Stayed 1 night in Feb 2021
Response from Laura Murillo on Feb 18, 2021
It is pleasant to read that our restaurants and shows were to your complete satisfaction. We appreciate you taking the time to share your experience with us. Your comments help us to make things better every day. We hope to see you again soon.

4/10 Poor

Verified traveller

Stayed 2 nights in Jan 2021
Response from Laura Murillo on Feb 18, 2021
Agradecemos mucho el tiempo que dedico para calificarnos, esperamos tener el honor de recibirle nuevamente. Saludos Cordiales,

2/10 Terrible

Graciela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Horrible customer service. They didn’t have our reservation on file and they took over an hour to find it and were so rude while doing it. Our rooms had no towels and no water and they would get angry when we’d ask for them. Our ac never worked all they would say is we will send maintenance to fix.
Stayed 2 nights in Dec 2020

10/10 Excellent

José

Travelled with family
Liked: Staff & service
Stayed 3 nights in Nov 2020
Response from Palette Gran Festivall Resort by OYO on Dec 9, 2020
Agradecemos tu visita y que te tomaras el tiempo de evaluarnos, nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos que pronto nos visites nuevamente.

2/10 Terrible

Ruben german

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El peor hotel, no me dieron habitacion, no tenian habitaciones!! No me dejaron qurdarme, no respetaron la reservacion
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2020

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

Rae

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed to make a great vacation!!! Kids and adults all had a blast!! Staff was wonderful.
Stayed 1 night in Mar 2020

8/10 Good

Ross, Midland

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property was well maintained, the buildings are old, and the rooms should be fixed up a bit. Well laid out.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
I like everything nice and clean everything was great. Except no coffee machine in our room I was it
Stayed 2 nights in Jan 2020

8/10 Good

Carlos, New york

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beach is beautiful , very clean , food is decent could be better
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms were just disapointing, the airconditioner did not work and they took an entired day to fix it, and it did not cooled proper. One of the rooms showers only worked woth hot water and no cold water so it was just scolting to shower the kids their. Towels were just bad, room had lottle animals over all disapointed. Front desk staff were not helpful at all. And we good food poison, my mom and my self and 2 of my boys.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terribly Bad
I was so disappointed with the service and the room. It is an Old Hotel. Not clean and sadly In our room was not clean and we didn’t have towels and amenities like soap and shampoo.
Stayed 1 night in Dec 2019

2/10 Terrible

Janis, Montclair, CA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a big disappointment for my family & it put a damper on our vacation. First of all, the rooms were disgusting to say the least. It is crumbling with a decor of the 70’s and not up to par. The sheets of the bed had a huge foot stain, the room smelled like mildew, the kitchen & bathrooms was gross & I paid 7 nights for this? I was not happy at all. The food was cheap & gross. The kids pool had a dirty diaper in the middle of the island so that did it for me. Need I say more? Oh, & if you go hang out at the pool once the sun goes down good luck with those mosquitos. They eat you alive. I checked out the very next day. I made an excuse of an emergency since I did not want to get any type of compensation whatsoever but since it was a prepaid package through Expedia I was concerned about getting a refund but I was told it was up to the hotel. Well I spoke to the Manager at the front desk & told me that I would get a refund. Long story short, we had to cough up more money to stay at Barcelona which was a delight & up to my standards & I am writing this 4 months later & never got my money back of $600 . I lost all that money. I made numerous attempt to reconcile at least something but all that Expedia offered me was 20 lousy dollars. GTFO! I will never ever book with Expedia ever again. How dare you represent a crooked hotel to your customers. Please stay away from this dump. I would hate for you to waste your money like I did & I have pictures to prove it.
Stayed 7 nights in Jul 2019

4/10 Poor

Miketos, Oakland

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very disappointed on my stay this resort is very run down and needs a mayor upgrade, all of the rooms are very far from the center of all of the activities, and you need to be constantly walking up and down a lot of stairs, this could be ok but I have a small child with a stroller and you can’t really go around the stairs.
Stayed 3 nights in Dec 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is falling apart. Cleaningless os not there priority. Staff seems like they aremt happy to help you. The villas are dirty. Found hair in shower along with a frog. Also i got food poisoning. Very bad experience over all. Will not be returning.
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Stayed 5 nights in Jul 2019

8/10 Good

Alejandro Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!!!
I really don’t recommend this resort to anyone. Poor maintenance, cheap food and drinks. The rooms are far away from the beach and pool ( they have only one pool 😖) the rooms are old., everything is old and the worst part they want to charge like a 5 start resort. If I could I will give it -5 stars. please dont spend your time and money there.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was not happy at all I will not be coming here again
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities
Poor quality, need more upgrade, better service and hospitality, poor quality food
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
POOLS NEED TO BE CLEAN AND SOME OF THE STAFF NEEDS TO BE MORE FRIENDLY
Stayed 3 nights in Jun 2019

8/10 Good

Rocio

Liked: Cleanliness, staff & service
Lots of activities, good for families.
It was good, they have great shows and people are very friendly. Only thing i would change is the comfort of the beds and better food.
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was built in 1979. Not many upgrades since that era. The place looks very run down. The food is not very good and the drinks are horrible. The only good thing about this place was the friendly staff in the main dining room. We only stayed one night but it was one night too many!
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Stayed 9 nights in Jan 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort needs a major remodeling. Bathrooms were horrible, ac did not work.
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
More friendly staff ..............................
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not what I had paid for. Food was horrible and staff were rude
Stayed 4 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Nov 2018

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

2/10 Terrible

FM, Chicago

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old...nothing works: broken air conditioner, broken toilet, broken door to outdoors, kitchenette dirty, no phone service.
Stayed 2 nights in Jul 2018
Response from ecommerce on Aug 2, 2018
We appreciate your feedback, I will forward this issues to management, We hope to have the chance to welcome you again, we are commited to daily basis improvement, i am sure your next vacation time with us will be a better experience

2/10 Terrible

MIGUEL ANGEL

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from ecommerce on Aug 4, 2018
Please let us know your comments ; Feedback it is very important for us as a hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly hotel
This hotel has the best and anything that you need to have a nice family vacation. The only downside was that I encounter a big group from sedesol in the hotel too. They did not know how to behave. They smoke in restaurants, events etc. they were noisy and didn't show consideration for others.
Stayed 3 nights in Jun 2018
Response from ecommerce on Aug 2, 2018
Thank you so much for your feedback, we appreciate your comments, we are glad to know you had a good vacation time, regarding groups, I will forward your comments to management and involved personnel in order to not to have a similar issue with another guests, we hope can have the chance to welcome you again

2/10 Terrible

Juan, stockton california

Disliked: Cleanliness, property conditions & facilities, room comfort
My 4 year old son was bit by bed bugs, rust on plumbing, rust on sink drains, buildings were discolored and paint was chiping, landscaping was bad
Stayed 3 nights in Jun 2018
Response from ecommerce on Aug 2, 2018
Thank you so much to contact us, we appreciate your feedback, i will forward your comments to management and involved personnel to have a detailed look at this issue, we are committed to daily basis improvement, hope to have the chance to welcome you again