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Reviews of Best Western Hotel Cristallo

4 out of 5
Best Western Hotel Cristallo
Via Cisa, 1-E, Borgo Virgilio, MN

Reviews

8.6

Excellent

Rating 10 - Excellent. 59 out of 153 reviews" "
Rating 8 - Good. 75 out of 153 reviews" "
Rating 6 - Okay. 15 out of 153 reviews" "
Rating 4 - Poor. 4 out of 153 reviews" "
Rating 2 - Terrible. 0 out of 153 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Steve

Business traveller
Liked: Staff & service
Great staff, but rooms & hallway need help
I thought the staff was excellent!! Very friendly & helpful. The bathtub is dangerous to stand in and take a shower. It’s very slippery, and getting out without anything other than a glass door that is bit sucre and moves is not good. My bed was made, but noticed someone else’s hair was still on the sheets with some dead insects. Last but not least, the chemical odor in the hallway is horrible. Not sure how they can’t smell that and not get sick from it.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jubel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK but off in distance
A little far away from Mantua center, but still accessible by public transport. I assume this would be perfect for those who drive. Breakfast is good enough by Italy's hotel standards. There's a supermarket nearby.
Stayed 1 night in May 2023

6/10 Okay

Alexander, Houston

Liked: Staff & service, amenities
Disliked: Cleanliness
Though refurbished in the recent past this is quite institutional feeling (cement floors and walls, gray paint). Furnishings a bit worn. Room seemed clean but, though laundered, a pillowcase had chewing gum stuck to it so attention to detail is poor. Noisy main road location. Small TV though room is large and comfrotable.
Stayed 1 night in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

Vitaly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very cold everywhere!
Stayed 3 nights in Nov 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Average hotel for one night. Well located between Verona and Modena. The only reason for us to stay was a distance to Maranello, otherwise we would not choose this hotel.
Stayed 1 night in Jul 2021

8/10 Good

Dean

Travelled with family
Liked: Cleanliness
Should be 3 Star
Good hotel, but lots of services that were advertised were not due to Covid. Though you are not informed of this before booking. Turns the 4 Star hotel into a 2-3 star
Stayed 1 night in Sep 2020

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good holidays
Amazing
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Basic, but improving their image. Clearly they are in the middle of renovating the property. Bed was basic, but new and fairly comfortable. Bathroom was spacious and clean. There aren’t many frills with this hotel, but it is in close proximity to Mantua and has free parking. It met my needs.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Breakfast was below normal. The have change one of the room from twin bed to Single bed and rold us that this is what is booked. and they have done a great favor that they have upgraded one room from single to double and the second room will remain single Bed. I showed them my booking they have shown me theirs. I see the room from EXpedia was booked single room and there was special instruction asking for twin room. After some discussion they agreed to change the room from single to double next day Thanks raj
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The room is quite big. Bed is very big and comfortable. But the furniture is very old and the room looks like very old. The breakfast is very very standard. But it is just 3 euro. The biggest problem is the location. There is almost nothing around except a pizzeria just on the corner(1 minute walking). I had dinners several times in that pizzeria. All of them were nice. I had once a dinner in the hotel which was also ok. Price / quality wise is good but if you don't have car, it is a big problem.

8/10 Good

Ravi

Liked: Cleanliness, property conditions & facilities, room comfort
Transit halt
It was a comfortable stay
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay and pleasant room experience. The staff here were very helpful and very pleasant. They helped me figure my way into the historic centre of Mantova and helped me call a taxi on my last day to get to the station.
Stayed 2 nights in Jul 2017

8/10 Good

Erik, Minneapolis, MN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in a good location.
This BW is slightly older than most US hotels, and hasn't had the BW upgrade, but overall a nice hotel in an easy to get to location. Hotel also has a restaurant next door, which serves local classics. Breakfast is good, staff is very friendly and helpful. (Single) Room is small with little room to move, but the bed is surprisingly comfortable. Internet is fast and reliable. Definitely stay here again.

10/10 Excellent

Roelof Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with nice restaurant
The hotel has very nice restaurant. All the food there was amazing. Wifi works well and hotel service is good.

8/10 Good

William, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel a little way out of town
Nice hotel, a little out of town as I planned to visit the Palazzo Te and got the impression when I booked it that it would be within walking distance, which it is not - walkable perhaps, but a long one and some of it is along roads with no pavement so walkable not unless you are that way inclined. However taxis easy and it was quiet and the restaurant was good, there is a nice bar at the roundabout just up the road and next to it a very nice Pizzaria Ristorante which was full of Italian customers so no complaints there. I would stay there again but probably only if I had a car.

10/10 Excellent

Mustapha, wye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel features. The food and drinks served in the restaurant is of good quality and variety. The staff are pleasant and present.

8/10 Good

Kayla, Annandale, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid
It's a standard European Best Western. A good deal for the price; English-speaking staff, clean, and in a good location. It isn't cushy, but if you vacation outside of your hotel room, it's perfect.

8/10 Good

expomark

Liked: Cleanliness, staff & service, room comfort
Good for visiting Mantova
We had a nice stay, a clean, comfortable hotel, very close to our friend's house. A nice breakfast and very friendly staff. It met all our expectations.

10/10 Excellent

Maurizio

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Posto comodo e pulito
Stayed 1 night in Mar 2024

6/10 Okay

Andrés

Travelled with partner
Muy malo el hotel
Stayed 1 night in Apr 2024

10/10 Excellent

DE CLERCK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bon accueil, dialogue en anglais, aucunes possibilité en français malgré que cette langue est donnée dans l'annonce. Malgré tout personnel du petit déjeuner nous a dit quelques mots dans notre langue. bon parking, à 5kms de Mantova belle cité. Chambre propre, plateau de service, bonne literie sauf pour les lits des enfants ados vétustes et bas de gamme. Calme , buffet petit déj. copieux et viennoiserie excellente. Une bonne nuit dans l'ensemble , les Best Western restent de bon établissement.
Stayed 1 night in Mar 2024

10/10 Excellent

Benedetto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto ok, camera pulita, frigo bar, ampio parcheggio , personale cortese . Ci tornerei volentieri
Stayed 1 night in Mar 2024

6/10 Okay

fabrizia

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bagni da rivedere, materassi scomodi, colazione abbondante ma di qualità scarsa, personale molto gentile. Prezzo un pò alto vista la struttura e cosa offre
Stayed 4 nights in Mar 2024

6/10 Okay

silvia

Liked: Cleanliness
Disliked: Property conditions & facilities
le stanze sono datate, servizio non attento nelle stanze, ventola bagno staccata, letto aggiuntivo con utilizzo copertura del divano al posto di una coperta/piumino. Assente insonorizzazione nelle stanze, dialoghi dei vicini chiaramente percepipili. Servizio di reception gentile, ottima colazione. Buona soluzione a 10 minuti da Mantova.
Stayed 1 night in Mar 2024

10/10 Excellent

Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ottimo hotel
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
車を駐車できるホテル
マントヴァを訪問するために宿泊しました。ホテルには、駐車場があったのでこのホテルを選びました。部屋は天井が高く、ベットが大きく、アメニティも充実しており、快適に過ごすことができました。
Stayed 1 night in Dec 2023

8/10 Good

Francesca

Travelled with partner
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Terje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Emanuele

Liked: Cleanliness
Stayed 3 nights in Nov 2023

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Hotel não condiz com quatro estrelas
Esperava mais do hotel. Colchão da cama estava muito ruim, gasto pelo uso. Café da manhã não estava bom, café de máquina, omelete duro, local não agradável. Preciso elogiar a Francesca que fez o checkin, moça muito simpática, sorridente, respondeu todas minhas perguntas e me auxiliou de como chegar ao centro da cidade.
Stayed 1 night in Oct 2023

8/10 Good

Valerio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abbiamo apprezzato la disponibilità del personale a soddisfare le nostre esigenze
Stayed 1 night in Sep 2023

8/10 Good

roberta, Lissone

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulito e confortevole soprattutto i letti meravigliosi Lasciano a desiderare un po’ i bagni vecchio stile e la posizione un po’ nel mezzo del nulla Tuttavia ottimo hotel
Stayed 1 night in Sep 2023

8/10 Good

Michela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Camera grande, bagno nel nostro caso molto grande con vasca/doccia, doppio lavabo. Un armadio, letto king con materasso morbido. Servizio asciugamani con cauzione di 5 euro a telo per il servizio piscina ( piscina esterna) situata vicino al parcheggio. Nota dolente la colazione, siamo arrivati alle ore 9 di sabato nella sala, non c'era rimasto molto. Una torta molto secca, delle brioches appena sfornate leggermente bruciacchiate. Mi aspettavo una colazione migliore.
Stayed 1 night in Aug 2023

8/10 Good

juha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

AMANDINE, SOLAIZE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La piscine est vraiment un plus ! Nous y avons passer une agreable nuit sauf le matin où nous sommes reveiller par la salle du petit dejeuner alors que nous n'en avions pas pris...

10/10 Excellent

Rita

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura pulita, 5 minuti da Mantova, peccato non aver potuto usufruire della piscina, per il tempo incerto. Una nota positiva alle ragazze della colazione,( avendo una intolleranza al latte) sono state molto gentili e attente. Ci torneremo. Grazie
Stayed 1 night in Aug 2023

10/10 Excellent

Luigi

Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ottima disponibilità del personale per trovare soluzioni per muoversi nella città e dove trovare parcheggi anche gratuiti
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Bitte nicht mit falschen Angaben locken!
Angekündigter Pool war nicht nutzbar (seit 3 Jahren geschlossen). Der Pool war nach 10 Stunden Autofahrt in brüllender Hitze, von hinter Brindisi der Grund dass wir uns für dieses Hotelzimmer entschieden hatten. Die Enttäuschung war groß! Ansonsten war alles okay.
Stayed 1 night in Jun 2023

10/10 Excellent

Giampaolo

Liked: Cleanliness, property conditions & facilities, room comfort
Best Western non ci delude mai
Ottima pulizia della camera, molto comodo e spazioso il lettto. La struttura è sicuramente datata (lo evidenziano il tipo di serramenti in legno e il bagno), ma è mantenuto in ottime condizioni. Non ho usufruito dei servizi in quanto abbiamo prenotato il solo pernottamento
Stayed 1 night in Jun 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Gerlinde

Waren vollauf zufrieden
Stayed 1 night in Jun 2023

10/10 Excellent

Lucio

Stayed 1 night in Jan 2023

8/10 Good

Luca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accogliente,pulita,essenziale
Stayed 1 night in Jan 2023