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Reviews of St Paul Hotel Wooster

2.5 out of 5
St Paul Hotel Wooster
203 South Market Street, Wooster, OH

Reviews

9.6

Exceptional

Rating 10 - Excellent. 160 out of 194 reviews" "
Rating 8 - Good. 28 out of 194 reviews" "
Rating 6 - Okay. 3 out of 194 reviews" "
Rating 4 - Poor. 2 out of 194 reviews" "
Rating 2 - Terrible. 1 out of 194 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Noel

Liked: Cleanliness, staff & service
Great except for painfully slow elevator
Stayed 1 night in Apr 2024

10/10 Excellent

Mariah, Perrysville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a small but very optimized hotel, modern, clean and staff was friendly and i did like the service. Breakfast was served hot and had all that i requested for my husband and I. we booked the deluxe sweet I believe and we actually really like the layout of the bathroom...there was a tv in the bathroom mirror...gasp. that was the most shocking about our experience in the hotel. But besides that, we will be coming back. Thank you!
Stayed 1 night in Feb 2024
Response from Brenda Smith on Mar 16, 2024
Thank you so much for the lovely review. We are happy that you enjoyed your stay and look forward to seeing you again!Kindest RegardsBrenda Smith General Manager

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brenda Smith on Mar 16, 2024
Thank you WilliamWe are happy that you enjoyed your stay at our hotel and look forward to seeing you in the future!Kind regards,Brenda SmithGeneral Manager

10/10 Excellent

Mark, Sylvania

Travelled with partner
Just a gem.
Stayed 1 night in Jan 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first night we spent together as a married couple. The amenities were beautiful and the service was impeccable. We plan to return in the future. We loved the private hot tub and balcony.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to access all Wooster has to offer: shopping, restaurants, distillery, special shoppes and beautifully decorated historic buildings. Safe place for me to run as well!! The hotel was so clean and every staff member was so nice and helpful!
Stayed 1 night in Dec 2023

10/10 Excellent

donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception was excellent. Super friendly. Great recommendations for dinner. Great location in town. Really cute place
Stayed 1 night in Nov 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here for my daughter’s state tennis tournament. The hotel is beautiful! The rooms were nicely decorated and clean. The beds were extremely comfortable. I would definitely stay here again.
Stayed 1 night in Oct 2023

6/10 Okay

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy stay
TV never did work correctly - even after we asked the front desk to assist (could hear it and get the guide, but could not get a picture). You'll have to ask the front desk how to operate the shower too (unless you're much more engineering inclined that we are). It took us 20 minutes to figure out the shower even WITH the little instructions they provided. Very comfy, nice staff - plan on 15 extra minutes if you use the elevator - extremely SLOW!
Stayed 1 night in Oct 2023

10/10 Excellent

Sierra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute and clean
Stayed 2 nights in Oct 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Wondefol as usual
Stayed 1 night in Oct 2023

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Dan

Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The price is a bit high for the value that is given in exchange, but the hotel is cute, very clean, and quiet. The staff also is very nice.
Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely updated hotel. Liked being able to walk around town while leaving our car at the hotel. Very friendly staff. Would stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Brenda on Aug 12, 2023
Hello Donald,Thank You for taking the time to review our hotel. We greatly appreciate it.Hope to see you again!Kind Regard,Brenda Smith General Manager

10/10 Excellent

Yolita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A jewel in Diwntown Wooster
Stayed 1 night in Jul 2023

8/10 Good

Kay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very lovely and comfortable. They have a very nice deck in the rear. We wanted to sit outside for the evening, but the mosquitoes just swarmed and we had to go inside, which was disappointing as it was such a nice evening.
Stayed 1 night in Jun 2023

10/10 Excellent

Gregory F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Patience

Disliked: Staff & service, property conditions & facilities
Never Again
Front desk is supposed to close at 11:00 pm; I received a call at 10:30 asking where we were (at a show) because the attendant wanted to close up. We arrived at 10:45 pm., to find out that the elevator had been out for months. I have mobility issues and this was bad news, as all of the hotels rooms are on the 2nd and 3rd floors. The attendant had worked there for 3 days and had never checked anyone in. When she presented us with a credit card form (we had booked thru Expedia and had given all that info already) for “extras” (there aren’t any at this hotel), I asked her to call her manager. Who was completely unavailable. Given that the attendant was becoming distressed, I reluctantly signed the form. Parking was around back in a lot, with back entry to the building. We shlepped our luggage up two flights of stairs to our room. The room was decorated in vaguely Swedish modern. Furniture was slightly worn, the room more so. Broken slats in window blinds. Closet inaccessible unless you moved the coffee table. Bed was comfortable enough, but mattress relayed (and magnified) every move by the other person. Bathroom beautifully and completely redone and had plenty of room for storage and extra towels. Chip in ceramic top of toilet. Suite was clean. Three TVs, including one in bathroom. Street noise was there, but minimal. Refrigerator was cold. Lovely! There was no check-out process as the final bill was slid under your door during the night. Manager still missing in action.
Stayed 1 night in Jul 2023

8/10 Good

jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place. Great staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Molly

Stayed 1 night in Jun 2023

10/10 Excellent

Gwenevere

Stayed 1 night in Jun 2023

8/10 Good

Nancy, Centerport

Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful. The staff friendly. The breakfast served to the room was a pleasant surprise. The noise level from Outside the hotel well it was loud
Stayed 1 night in Jun 2023
Response from Brenda on Jun 15, 2023
Thank you so very much for taking the time to send us a review on your stay. We greatly appreciate it. We are happy you enjoyed your stay and do apologize for the street noise. If you plan to stay in the future we do have rooms in the back of the hotel which are much quieter. Just let us know and we will accommodate your needs.

8/10 Good

RUTH

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the noise of the bar next door, we could look out our window and see the bar and it’s patio with noisy patrons nightly. Appreciated the friendly hotel employee’s, as they were very courteous and accommodating.
Stayed 2 nights in May 2023
Response from Brenda on Jun 15, 2023
Hello Ruth,Thank you for taking the time to leave us a review. We do appreciate it. Please accept our apologies for the noise from the wine bar. We hope you will return and give us another try if you are in the area. We will make sure to put you in a room away from the wine bar as we do have other rooms which are quieter.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Brenda on Jun 15, 2023
Thank you Michael for taking time to rate the hotel. We appreciate it! We hope to see you in the future!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Brenda on Apr 26, 2023
Thank you for taking time to leave us a review.We greatly appreciate it!Hope to see you again soon!Brenda SmithGeneral Manager

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel can’t wait to visit Wooster and stay here again! The room was gorgeous, the shower was amazing and the bed, esp the pillows were so soft and comfortable it was hard to get out of bed in the morning. This hotel is also very quiet so all In all a very relaxing experience.
Stayed 1 night in Apr 2023
Response from Brenda Smith on Apr 26, 2023
Thank You, Thank you!I love those pillows too! We are happy you were able to relax and enjoy your stay. We appreciate the review!Brenda SmithGeneral Manager

10/10 Excellent

Chandra

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Adorable lobby. Rooms were uniquely remodeled with the perfect mix of vintage and modern. The employees were super kind, friendly and helpful. I overheard the hotel housekeepers were short staffed but our room was still impeccably clean and they were able to get us into our room early. Convenient parking and walking to shops. I would definitely stay here again.
Stayed 1 night in Apr 2023
Response from Brenda Smith on Apr 26, 2023
Hello Chandra;Thank you for the lovely review. We appreciate you taking time.to leave us a review. We are delighted that you enjoyed your stay and hope we will see you in the near future!Brenda SmithGeneral Manager

10/10 Excellent

Randy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, in the historic section of town
Stayed 1 night in Apr 2023
Response from Brenda on Apr 11, 2023
Hello Randy,We appreciate you taking the time to leave us a review. We are glad you enjoyed your visit to Historic Downtown Wooster. There is definitely a lot to see in our little town. Thank you you much for staying with us!Kindest Regards,Brenda SmithGeneral Manager

10/10 Excellent

Libby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific reception and care at check in. Love the room!
Stayed 1 night in Apr 2023
Response from Brenda on Apr 11, 2023
Hi Libby,We are so very happy that you enjoyed your stay. We look forward to seeing you again in the future. Thank you for taking the time to send us a review.Brenda SmithGeneral Manager

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Brenda on Apr 1, 2023
Hi Molly,Thank you for taking the time to leave us a review. We greatly appreciate it. We are delighted that you enjoyed your stay and hope we will see you again on your next visit to Wooster.Kindest Regards,Brenda SmithGeneral Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place, close to nice restaurants. Very clean, and staff extremely helpful
Stayed 2 nights in Mar 2023
Response from Brenda on Mar 22, 2023
Hello Anthony,Thank you so very much for taking the time to review the St Paul. We appreciate the very nice comments and are delighted to have you stay with us! We hope to see you the next time you are in town..Kndest Regards,Brenda SmithGeneral Manager

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restored building! Great location!
Stayed 1 night in Mar 2023
Response from Brenda on Mar 18, 2023
Hello James,Thank you very much for taking the time to leave us a review. We hope you had the opportunity to visit the great shops and eateries in the downtown area. We appreciate you staying with us and please come back and see us when you are in the area.Kindest Regards,Brenda SmithGeneral Manager

10/10 Excellent

Kathy, Marion

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Attentive and friendly staff--loved breakfast being delivered to the room!
Stayed 1 night in Mar 2023
Response from Brenda on Mar 18, 2023
Hello Kathy,Thank you so very much for taking the time to review our hotel. We are very happy you enjoyed your breakfast. We have been delivering breakfast to the door now for eleven years! We hope you will visit us the next time you are in Wooster!Kind Regards,Brenda SmithGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Just stay here. It's really nice. The heated bathroom floors are a major plus
Stayed 2 nights in Mar 2023
Response from Brenda on Mar 14, 2023
Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay. I agree, the heated tile floors are wonderful. Hope we will see you again soon!Brenda SmithGeneral ManagerSt Paul Hotel

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
What a great stay. Perfect location. Beautiful, clean room. Very friendly staff. We will be back. The only thing to be aware of is due to its location you will get some street noise.
Stayed 1 night in Feb 2023
Response from Brenda on Mar 18, 2023
Thank you very much for your review. We appreciate you taking the time to leave us a review. We are delighted you enjoyed your stay and hope we will see you again soon!Kind Regards,Brenda SmithGeneral Manger

10/10 Excellent

Emily

Liked: Cleanliness, property conditions & facilities, room comfort
Saturday night out.
Beautiful place to stay. Everyone was very friendly. Neat building.
Stayed 1 night in Feb 2023
Response from Brenda on Mar 14, 2023
Hi Emily,Thank you so very much for your review. We appreciate that you took the time to tell us about your stay. The building was built in the early 1900's and has a lot of charm. We are happy you enjoyed your stay!Brenda SmithGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Weekend in Wooster Home Base
Great stay at the St. Paul Hotel Wooster! Staff was friendly and helpful. Room was clean and spacious yet cozy for time spent working and relaxing at the end of the day. We loved the passively heated floors in the well appointed bathroom. Location is fantastic. Great coffee shops and restaurants within a very short walk. 5 minutes to College of Wooster. We would definitely stay here again on future trips to the area.
Stayed 2 nights in Feb 2023
Response from Brenda on Feb 25, 2023
Thank you so very much for taking time to write a review for us. We greatly appreciate your thoughtful comments and hope that you will come back and see us soon!Brenda SmithGeneral Manager

10/10 Excellent

Bobbi Schuler

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
well appointed
Stayed 1 night in Feb 2023
Response from Brenda on Feb 25, 2023
Hello and thank you for the perfect 10 out of 10. We greatly appreciate that. We are delighted that you enjoyed your stay and hope to see you on your next visit to Wooster.Kindest Regards,Brenda SmithGeneral Manager

10/10 Excellent

Richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice hotel and friendly staff.
Stayed 1 night in Feb 2023
Response from Brenda on Feb 25, 2023
Hello and thank you for taking the time to leave us a review. We really appreciate that and are most happy that you enjoyed your stay. We hope we will see you again in the near future.Kind Regards,Brenda SmithGeneral Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Brenda on Mar 14, 2023
Hi Daniel,Thank you for the perfect 5 out of 5. We appreciate it!Please come back and stay soon!Kind Regards,Brenda SmithGeneral Manager

2/10 Terrible

James

I was unable to stay. Arrived at 11pm. Hotel was locked and no one was at the desk. The provided number went to a voicemail. Really nice place from what I saw.
Stayed 1 night in Jan 2023
Response from Brenda on Feb 25, 2023
Hello, We are very sorry that you were not able to stay with us. We are a small Boutique Hotel and we have specific policies regarding late check-ins. Our policy states the following:To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you plan to arrive after10:30PM please contact the property in advance using the information on the booking confirmation. We unfortunately do not take walk-in reservations after our front doors lock at 10:00PM during our winter hours and 11:00PM in the summer and fall.. We do apologize for any inconvenience and hope you will give us another try if you are in Wooster in the future.Kind Regards,Brenda SmithGeneral Manager

8/10 Good

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

mary

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
This was one of the best places I ever stayed !
Stayed 2 nights in Aug 2022

10/10 Excellent

Linda

Stayed 2 nights in Jul 2022

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious, definitely could’ve utilized a king sized bed instead of a queen. There was no remote for our tv so we had to ask the staff for another and then program it. The mini fridge made a terrible clacking noise all day and night so we had to turn it off. The town has some cute restaurants and shops and it was nice to not have to pay for parking.
Stayed 2 nights in Jul 2022

6/10 Okay

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is beautiful and conveniently located in downtown Wooster. We have always wanted to stay here and decided to splurge on our wedding night. Was disappointed that the rainfall shower was marked "out of order", the hot tub wouldnt shut off and we had to have the young overnight desk clerk come up (he was new and had no idea what to do. He pushed a bunch of buttons even though the sign clearly says not to push ANY buttons. He ended up saying just let it run, which was noisy). The bar patio is right below the deck where the hot tub is and their patrons were quite loud. Lastly the Keurig didnt work right. We dont regret staying. It was a lovely room with great heated floors in the bathroom, nice brkfast in bed, but for the cost it just wasn't what we expected -especially on our wedding night.
Stayed 1 night in Jul 2022