Front of property

Reviews of The Bayleaf Intramuros Hotel

3.5 out of 5
The Bayleaf Intramuros Hotel
Muralla Corner Victoria Streets, Intramuros, Manila, Manila

Reviews

8.8

Excellent

Rating 10 - Excellent. 396 out of 799 reviews" "
Rating 8 - Good. 302 out of 799 reviews" "
Rating 6 - Okay. 81 out of 799 reviews" "
Rating 4 - Poor. 11 out of 799 reviews" "
Rating 2 - Terrible. 9 out of 799 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptionally helpful above and beyond
Stayed 1 night in Feb 2024

10/10 Excellent

Maria Eleanor L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Thuy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Myrna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, the amenities were awesome. The restaurant food and service went above and beyond!

10/10 Excellent

Henedina

Stayed 1 night in Dec 2023

8/10 Good

Phillip

Stayed 3 nights in Dec 2023

10/10 Excellent

Scott

Stayed 2 nights in Nov 2023

10/10 Excellent

AMY, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful. Thank you all for making my stay so comfortable.
Stayed 3 nights in Oct 2023

4/10 Poor

Elaine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My major issue in there was BEDBUGS!!! it gave us a lot of bedbugs bite on our stay. They made parking more complicated, they collect our parking pass every time we drive out and collect P300 even though were still checked in. We always have to explain everytime go back and forth. There’s not much amenities like other hotels, there’s no pool, or gym which is common to other hotels. You still need to ask for some things like flat and ironing board. limited bath towels provided. They’re not fair on how they treat people for the breakfast buffet at the penthouse. They told us we can’t get in there wearing slippers, sando, and sleepweear but with foreign visitors they allowed them to get in there wearing sandos, sleepwear, spaghetti strap.
Response from Shai Perez on Oct 27, 2023
Dear Elaine,Thank you for taking the time to share your experience with The Bayleaf. Please accept our sincerest apologies for the bed bug issue you experienced during your stay. We take great pride in providing a clean and comfortable environment and regret that this was not the case during your visit. We sincerely apologize for any inconvenience related to our parking policy, and our team will look into making the process simpler for future guests. We appreciate your honest comments regarding amenities and agree there are things we could improve upon. We understand that not having a pool on our property can be disappointing. Unfortunately, the structural design and size constraints make it impossible for us to accommodate one.Finally, thank you again for bringing up the issue regarding dress codes at breakfast buffets as we always want to treat all of our guests equally. We will make sure our team speaks clearly when informing visitors about what attire is allowed in our restaurants in the future. We have also shared your feedback with our staff so we make sure in future all are treated fairly.We appreciate your constructive feedback and look forward to providing a better service when you visit us next time.

10/10 Excellent

jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cant say enough about this property and staff. Beautiful tropical gardens leading right to the beach. 3 different lovely pools. Beautiful clean room and large comfy private porch that could seat a whole family or 2. Prompt service When front desk called. Transportation arranged by hotel extremely efficient. Would stay there again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Shai Perez on Oct 19, 2023
We truly appreciate your generous rating of us. This positive feedback drives our commitment to the pursuit of the highest standard of excellence. We thank you for your support and kindness.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great, staff was very attentive, and both restaurants i went to had amazing food and a great vibe. Breakfast buffet was also very good. I will be back!
Stayed 2 nights in Oct 2023
Response from Shai Perez on Oct 19, 2023
Thank you for such a wonderful review of your stay with us at The Bayleaf, we’re so glad you had a great time! It’s lovely to hear that you enjoyed your room and found the staff attentive. We're especially delighted that you enjoyed the breakfast buffet too - we pride ourselves in serving up hearty dishes to start every day off on the right foot.It's our sincerest wish that when you come back, all aspects of your stay remain as enjoyable as your most recent visit. Thank you again for taking the time to share your experience and hope to see you soon!

8/10 Good

Viviane

Stayed 2 nights in Sep 2023
Response from Shai Perez on Sep 25, 2023
We're grateful for your fair rating! Thank you for showing your appreciation.

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from Shai Perez on Sep 25, 2023
Thank you for giving us an excellent rating – we truly appreciate it!

8/10 Good

Ricces

Stayed 1 night in Sep 2023

10/10 Excellent

Jacob

Stayed 3 nights in Sep 2023

10/10 Excellent

HIDENORI

Stayed 3 nights in Aug 2023
Response from Shai Perez on Sep 12, 2023
Thank you for the generous rating of The Bayleaf. We strive to exceeded our guest expectations by providing effective and high quality service each and every day. Your appreciation means a lot to us, and we thank you for recognizing our hospitality. It was a pleasure having you here with us, and we would love to welcome you back in town when you come for your next visit.

10/10 Excellent

Peter, La Crescenta

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the staff. Great views from the top of the hotel. Surrounding area is really interesting.
Stayed 1 night in Aug 2023
Response from Shai Perez on Aug 27, 2023
Dear Peter,Thank you for taking the time to review The Bayleaf and for rating your stay 5 stars! We are delighted that you enjoyed the staff and the great views our hotel has to offer.It's also happy to hear that you found our surrounding area interesting, since we strive to be in a great location so our guests can explore all the area has to offer. We hope you had a memorable stay and appreciate your recommendation!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were wonderful. Excellent location. Food was lovely.
Stayed 4 nights in Aug 2023
Response from Shai Perez on Aug 27, 2023
Hi Jessica,Thank you so much for your review, we understand how valuable your time is and truly appreciate you sharing your experience! It's wonderful to hear that our staff were helpful and that the food was lovely - your kind words are a great encouragement.We agree that our location is excellent - we are so fortunate to be in such a vibrant area! Thank you for being our guest and recommending us - we look forward to having you back soon.

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being in the Intramuros with the looked gates, so less traffic made it quieter and safer.
Stayed 3 nights in Aug 2023
Response from Shai Perez on Sep 12, 2023
Thank you so much for your kind words about The Bayleaf! We're pleased to hear that you enjoyed staying with us here in Intramuros. Our prime location helps keep the area quieter and safer, and we're glad that worked out well for you during your stay. It's feedback like yours that keeps our team motivated to go above and beyond for our guests, so thank you again for sharing your experience with us!

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From check-in to check out service was superb. Personnel super warm and cleared all our inquiries. Facilities are excellent, specially its sky deck. Totally worth it.
Stayed 2 nights in Jul 2023
Response from Shai Perez on Aug 1, 2023
Thank you so much for your wonderful review Santiago! We’re delighted to know that you had a superb stay here at The Bayleaf Intramuros and that our service and the amenities made for an excellent experience. It's great to hear that our personnel were warm, courteous and helpful in addressing all your inquiries. The Sky Deck is certainly one of the highlights of our property, so we're glad that it contributed to making your stay a memorable one.Thanks again for choosing us as your accommodation destination - we look forward to seeing you again soon!

8/10 Good

VER, Tarpon Springs

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, courteous and helpful staff
Stayed 1 night in Jul 2023
Response from Shai Perez on Aug 1, 2023
Thank you for taking the time to review your experience with us! We're so glad we provided the perfect base for exploring Intramuros and Manila. We are especially pleased to hear that our staff's friendly service greatly contributed to making it a wonderful stay. We look forward to offering similar hospitality should you choose The Bayleaf on future visits to this beautiful city. Until we meet again, we hope your travels bring many pleasant memories.

10/10 Excellent

NELSON, Jamaica

Travelled with partner
Liked: Staff & service, property conditions & facilities
It feels home, one thing happened which is loosing access into my room on the last day same with internet, but was immediately restored after I reported it at the front desk.
Stayed 3 nights in Jul 2023
Response from Shai Perez on Aug 1, 2023
Thank you for taking the time to review your recent stay at The Bayleaf Intramuros, Nelson! We are glad that we were able to quickly rectify your issue and that overall, you felt like it was "home". Your positive feedback about our team's promptness in responding to any of your queries is appreciated. We hope to have you again soon as our valued guest. In the meantime, please don't hesitate to reach out if you encounter any further issues with internet access or during your next visit. Thank you for choosing us as your accommodation during your recent visit.

10/10 Excellent

Margarita

Stayed 2 nights in Jun 2023
Response from Anne Maglalang on Aug 23, 2023
Thank you very much for sharing your experience with us. Your feedback will be shared with our staff and the management. We are hoping to welcome you back to the hotel in the near future.

10/10 Excellent

Dawn

Stayed 4 nights in Jun 2023
Response from Anne Maglalang on Aug 23, 2023
Thank you very much for sharing your experience with us. Your feedback will be shared with our staff and the management. We are hoping to welcome you back to the hotel in the near future.

6/10 Okay

Gina

Stayed 2 nights in Jun 2023
Response from Anne Maglalang on Aug 23, 2023
Thank you very much for sharing your experience with us. Your feedback will be shared with our staff and the management. We are hoping to welcome you back to the hotel in the near future.

8/10 Good

David Wallace

Stayed 1 night in Jun 2023
Response from Anne Maglalang on Jun 21, 2023
Thank you very much for sharing your experience with us. Your feedback will be shared with our staff and the management. We are hoping to welcome you back to the hotel in the near future.

10/10 Excellent

SAKI

Stayed 4 nights in Jun 2023
Response from A on Jun 21, 2023
Thank you very much for sharing your experience with us. Your feedback will be shared with our staff and the management. We are hoping to welcome you back to the hotel in the near future.

10/10 Excellent

Zbynek

Liked: Cleanliness, staff & service
Great staff, always there to help
Stayed 6 nights in May 2023
Response from Anne Maglalang on Jun 21, 2023
Thank you very much for sharing your experience with us. Your feedback will be shared with our staff and the management. We are hoping to welcome you back to the hotel in the near future.

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Anne Maglalang on Jun 21, 2023
Thank you very much for sharing your experience with us. Your feedback will be shared with our staff and the management. We are hoping to welcome you back to the hotel in the near future.

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service
This hotel is located in Intramuros. Walking distance for multiple historical location. My sister and I took a tuk tuk around the area and our driver shared the amazing history of the area! This hotel lobby is gorgeous and the restaurant was great. The only thing is the rooms are outdated. Besides this the hotel and staff were lovely
Stayed 1 night in May 2023
Response from Anne Maglalang on Jun 21, 2023
Dear Erika, Thank you for visiting The Bayleaf Intramuros and for taking the time to provide your valuable feedback regarding your stay. We apologize that our facilities did not meet your expectations and we take our guests' feedback seriously. We understand that it is important for our property to look its absolute best, and we have shared your comments with the relevant department heads so that appropriate measures can be taken to ensure these issues are properly addressed. We appreciate you taking the time to point out areas that need improvement and we hope that you will give us another chance when you're in Manila again so that we can provide you with the full Bayleaf experience.

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with the best view of Manila
The food is great as we were in a conference for 3 days. The location is very good if you like museums and things related to culture. The view is also great from the skydeck restaurant as it overlooks the heart of the City of Manila.
Stayed 2 nights in May 2023
Response from Anne Maglalang on Jun 21, 2023
Thank you very much for sharing your experience with us. Your feedback will be shared with our staff and the management. We are hoping to welcome you back to the hotel in the near future.

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Anne Maglalang on Jun 21, 2023
Thank you very much for sharing your experience with us. Your feedback will be shared with our staff and the management. We are hoping to welcome you back to the hotel in the near future.

10/10 Excellent

Milagros

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Anne Maglalang on Jun 21, 2023
Thank you very much for sharing your experience with us. Your feedback will be shared with our staff and the management. We are hoping to welcome you back to the hotel in the near future.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay and attentive staff
Awesome stay. Staff were very friendly. Room was big and clean. Loved the location. Staff tried to accommodate me since i was leaving very early. Veryy attentive staff. Clean hotel and breakfast was great.
Stayed 1 night in Apr 2023
Response from Shai Perez on Apr 25, 2023
Dear Ma'am,Greetings from The Bayleaf!Thank you very much for your wonderful comments about our hotel. Such comments are truly motivating. We are truly delighted to see your feedback.Thank you very much.Regards,The Bayleaf team

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our one night stay at the bayleaf hotel. It was central to all the sites in Intramuros and super clean. The view at breakfast was great, we would definitely stay again.
Stayed 1 night in Apr 2023
Response from Shai Perez on Apr 25, 2023
Dear sir,Thank you very much indeed for your comments. We are delighted to hear about your feedback. The rest of our team sends you our best regards!The Bayleaf Team

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing and very helpful with getting rides, information, maps and suggestions. You would never know it is a training hotel. Beds were comfortable, room was clean. Food was excellent.
Stayed 3 nights in Mar 2023
Response from Shai Perez on Apr 25, 2023
Dear Sir,Greetings from The Bayleaf! Our team truly appreciate your comments. Thank you very much indeed! If given the chance, we would be more than happy to be of service to you once more! Warm regards,The Bayleaf team

10/10 Excellent

Russel

Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best choice in Old Manila - Amazing onside resta…
Very good stay. Probably the best (only) in Intramuros. Staff is super friendly and very helpful. 10/10. They helped me with a couple of minor issues. Buffet breakfast was plenty of choice. I’d stay again if I decide to stay in Old Manila. I tried the restaurant onside and food and views were amazing
Stayed 1 night in Mar 2023
Response from Shai Perez on Apr 25, 2023
Dear sir,Greetings from The Bayleaf!Thank you very much indeed for the comments you shared about our hotel. Such comments inspire us in a big way and makes work and serving guests in general really, really fun! Have a great day. looking forward to welcoming you back in Manila!Regards,The Bayleaf team

8/10 Good

george

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The drain a little slow
Stayed 3 nights in Mar 2023

8/10 Good

Albert

Liked: Cleanliness, staff & service
Good location
The water was warm. So taking a warm shower was not the same as a hot shower. The food was ok. We ate breakfast during our whole 4 day day. We also ate couple of nights at the rooftop. The view was great but the food was ok. The staff was very attentive and courteous.
Stayed 4 nights in Feb 2023

10/10 Excellent

BENJAMIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accessible, excellent customer service, very good restaurants in the area, located in a historical site. Property is quite old but being maintained.
Stayed 1 night in Feb 2023

8/10 Good

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Safe, convenient for walking around historical Intrmuros. All amenities close.
Stayed 2 nights in Feb 2023

10/10 Excellent

Raymond

Stayed 2 nights in Feb 2023

8/10 Good

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We admire all the friendly, efficient and, courteous staff members. The location allowed us to stroll at night and visit the attractions in Intramuros. Highly recommended.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020
Response from Anne Maglalang on Oct 14, 2020
Thank you very much for sharing your experience with us. Your feedback will be shared with our staff and the management. We are hoping to welcome you back to the hotel in the near future.

8/10 Good

Anonymous, Davao

Liked: Cleanliness, staff & service, property conditions & facilities
Their tapsilog is soooo good! I stayed here for my mandatory quarantine while waiting for my swab test results. It wasn’t bad at all! I got a nice view too!
Stayed 3 nights in Jun 2020
Response from Anne Maglalang on Jul 5, 2020
Thank you very much for sharing your experience with us. Your feedback will be shared with our staff and the management. We are hoping to welcome you back to the hotel in the near future.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 2 nights in May 2020
Response from Anne Maglalang on Jun 5, 2020
Thank you for sharing your review with us. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your rating will be shared with our staff and the management as we want to improve our service. We are hoping to welcome you back to the hotel in the near future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the location of your property. The roof top view of Intramuros and old Manila. The breakfasts were tops and the professionalism of the staff staff are a reason I will stay at your hotel in the future.
Stayed 3 nights in Jan 2020
Response from Anne Maglalang on Apr 23, 2020
Thank you very much for sharing your experience with us. Your feedback will be shared with our staff and the management as we want to improve our service. We are hoping to welcome you back to the hotel in the near future and please keep safe.