Reviews of Palm Rock Residences

3.5 out of 5
Palm Rock Residences
6060 Palma corner Osias Sts., Poblacion, Makati, Manila

Reviews

7.8

Good

Rating 10 - Excellent. 54 out of 193 reviews" "
Rating 8 - Good. 79 out of 193 reviews" "
Rating 6 - Okay. 44 out of 193 reviews" "
Rating 4 - Poor. 10 out of 193 reviews" "
Rating 2 - Terrible. 6 out of 193 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Rick, Phoenix AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Palm Rock was a great place to stay in Makati.
The Palm Rock was a really nice hotel and a good location near the Power Plant mall. All of the hotel staff were very nice. It was really helpful to have the front desk get a cab within minutes. The rooms were better than I expected. Really clean and attractive.
Stayed 1 night in Jan 2018
Response from Jeza Jalocon on Jan 31, 2018
Hi Sir Rick, Thank you for your feedback. We appreciate that you have taken the time to enumerate the facilities and services that you liked. Our staff will also be happy to know that you found them friendly and professional. We would also like to thank you for your good feedback regarding the breakfast. We will let the management know about your suggestion to offer a wider variety of food selection for our guests to try. We look forward to being of service to you again when you are around the Manila area.

8/10 Good

ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palm Rock Value
The Palm Rock is a quiet & pleasant small hotel. Ideally located near Power Plant centre & business centre. My only suggestion for bathroom improvement is to place a light above the mirror. Impossible to see reflection in the gloom
Stayed 1 night in Nov 2017
Response from Jeza Jalocon on Jan 12, 2018
Dear Mr. Ronald, We apologize for delay of our response to your review. Thank you for taking the time to highlight your observations and we regret to hear about the inconvenience you experienced. We truly appreciate your comments and we hope there will be other opportunities for us to be of service to you.

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Nov 2017
Response from Jeza Jalocon on Jan 12, 2018
Dear Ms. Jocelyn, Thank you for taking the time to give feedback regarding your stay at our hotel. It was our pleasure to be of service to you. Hope to see you again at Palm Rock Residences.

8/10 Good

BC, HK

Liked: Room comfort
Room is nice and clean
Good for business stay but the wifi signal is not strong enough
Stayed 2 nights in Nov 2017

6/10 Okay

Lucy

Liked: Staff & service
It's ok for the price
The hotel is not in a nice location. Too close to local residents, schools and too much traffic. No hair dryer and room compliments. But rhe staffs are nice and friendly
Stayed 5 nights in Sep 2017

6/10 Okay

PI Vacay, Calif

Liked: Staff & service
PI vacay
Good location,nice staff,clean room but I saw 3 cockroaches during my stay there.
Stayed 18 nights in Jul 2017
Response from Palm Rock Residences on Aug 12, 2017
Hi, Thank you for taking your time to post your review about our hotel. We are pleased to hear your comment about our hotel's location, staff and hotel room. Thank you for raising your concern. Rest assured that our rooms are being inspected on a regular basis to prevent the same experience from happening again. Your feedback has been noted and rest assured that the management will be advised regarding this. Again, thank you for your feedback. We hope there will be other opportunities for us to be of service to you.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice place to stay on a quiet transition going back to work.
Stayed 1 night in Jul 2017

2/10 Terrible

leo.b, south korea

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
never, never, never stay here
after midnight all streets the hotel is closed. not worth staying there. close to a mall if u willing to walk a quarter mile for food.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once again Beyond Satisfied
Every time we stay at Palm Rock it's an overall beyond pleasant experience

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The location of the hotel was hard to find at first, but it is close to a shopping mall and I was very happy with the staff.

2/10 Terrible

Ben, Seattle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
I couldn't even get to the hotel because it was in some blocked off part of rockwell that wasn't accessible at night. Don't stay here if you plan on going anywhere outside the hotel. Had to drive around for 45 minutes trying to find a way in but was stopped by security guards at every entrance, just had to get anther hotel. Complete waste of money.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I not stay here again
Their elevator was broken, wifi was down for two and half days that I was there. At night, there were constant dogs barking. And at night there was a smell of sewer gases that penetrated the room. I have stayed at this hotel before and then complained that the furniture covering and sheet and bed comforter had stains on them ( the manager wrote back and said this was being corrected) and six months later the problem with stains remains. In their defense, its is hard for them to correct the problem with dogs barking and by my work trips to the Rockwell mall, I could tell that the sewer problem was not inside the hotel but rather from the restaurant below and coming from a source up the street from them.

6/10 Okay

Elvin, SG

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Budget last minute decision
Cleanliness and facilities was outdated. The lift was broken had to walk up 3 levels.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This area is close to many restaurants and a short can ride away from malls. Area is very safe with guards surrounding areas.

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a great stay but location is hard to get at if your taking a taxi. Staff was extremely friendly and helpful.

6/10 Okay

Andrea

Strong cigarette smell all nite long
The location is good, the staff attentive and the wifi works. However BE AWARE, we could barely sleep or breath for two whole nights, because someone was smoking in the room below and all the smoke came from our bathroom fan. It was so bad at one point my boyfriend and I sleep under the covers with the fan on. TERRIBLE experience. Next morning we both were congested and my hair smelt like smoke! Wouldn't recommend this place.

8/10 Good

anthony, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating, and acceptable.
Many nice features, but meals where a little short.

6/10 Okay

ALAN

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Make sure you want to stay in this area
I have COPD and the elevator was not working. Needless to say this impacted and shorten my stay at this hotel. I got the impression it has been out of service for a while. The high lite of this experience was the fact that hotel.com located a nearby hotel for me to stay instead of this hotel. The room was ok but taxi service is very limited in this area. The price is great

6/10 Okay

Paul, LA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place but noisy and lousy Wifi
I stayed for 8 days Room is big and clean but some minor or major items that are important 1. Small ants on all tables upon check in 2. Hot water was inconsistent hot and cold 3. Wifi slow as molasses and was down a lot 4. Across from a School which had 6am blow horn gatherings, yes 6am M-F it sucked 5. Somewhat hard to find If can endure these items have at it.

10/10 Excellent

jean c p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check it in
Quiet and cozy with one of the best values in the area
Response from General Manager on Nov 16, 2016
Dear guest, Thank you for staying at Palm Rock. Hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice rooms but noisy.
Nice rooms...but noisy from adjacent school. Located on a side street making difficult for taxi drivers to find. No on premise dining facilities.

10/10 Excellent

Rao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet residential neighbourhood
Excellent and staff was very courteous
Response from General Manager on Nov 16, 2016
Thank you very much for staying at Palm Rock Residences!

8/10 Good

Verified traveller

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Staff & service
Staff was very helpful and nice...
Didn't like the alley type location of hotel... The room smelled stuffy...the restaurant was under construction so nothing to eat until morning by room service only....everything else you had to walk to it...

8/10 Good

Danny

Liked: Staff & service, property conditions & facilities, room comfort
A good value for the price
The down side of this place was that the chairs and bedspread (one spot) had stains on them. I think this has been pointed out to management before as well. But then you add the quality of the value to the price (which I found quite acceptable), the friendliness of the staff and the manager and it was quite nice. The final value is that with a short walking distance the Power Plant mall (which is an upscale shopping experience) was available as well. I was able to grab take out deli meals and snacks for the nice shopping market as well as watch a new release movie. There are several clothing shops and places to eat as well.
Response from General Manager on Oct 3, 2016
Thank you very much for you comments. Rest assured that were taking care of this.

8/10 Good

Travis, Portland, OR USA

Liked: Cleanliness, staff & service, room comfort
Good low cost hotel in Makati near Mall
When I travel to Manila and need to be in the Makati, the Rockwell / Powerplant mall area is a nice central and convenient location to be in. Very close to the great Power Plant Mall Near Makati Immigration Near the Makati business area Not far from Global city (Fort Bonifacio) Not far from MRT and bus lines. What can be hard is to find a clean and comfortable hotel that is reasonable price in this area. Palm rock fits this need well. It is not right next to the mall or right next to the main road so you will need to be prepared, but it is close enough to be convenient. The hotel does not have a lot of amenities outside of the room (no pools, restaurant or gym) but they do have room service. The staff was kind and helpful. Overall a good option.
Response from Jojo on Sep 26, 2016
Dear Travis, Thank you for staying at Palm Rock Residences. We are very glad to hear that we made your stay here in Makati comfortable. Our staff would be delighted to know that you found them kind and helpful. We really try to make our guests feel at home within the hustle and bustle of the city. Hope to see you again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most recommend place to stay. Value for money.
as a trial of several different hotel, I choose to stay here as part of my trail. The area outside is not one the best places to stay, due the noise from the school and cars passing by, however the place itself is one of high quality in many areas. I enjoyed my stay here and would stay here again.
Response from General Manager on Oct 3, 2016
Thank you very much!

8/10 Good

Jean-Christophe, Singapore

Liked: Cleanliness, staff & service, room comfort
Nice hotel not close to the beach (there is none)
Great first experience, great value. Very quiet in the closed off village in after-dark hours. Modern style, clean, but wi-fi quite slow was probably the only slight hiccup. Otherwise I will return I am sure.
Response from jojo on Oct 3, 2016
thank you very much!

8/10 Good

Don

Liked: Cleanliness, property conditions & facilities, room comfort
cool & hip but forget the food
At the time i stayed here i only paid $57 per night so really have nothing to complain about except the offer came with free breakfast which turned out to be the worst food i have ever had. Given i got a special price on the room and given the reviews i had read about the food i would of thought management would have either just not offered the free breakfast at all or improve it. I suspected something was up when i received a call the night b4 asking what i would like for breakfast the following morning. Sure enough the egg was rubbery and the rice was hard (and thats all u got) - my view is it had been ordered the night b4 from somewhere else then microwaved and delivered to me in the morning. I see the price per night has increased to over $68 a night so at this price i would expect a quality fresh breakfast if on offer! On a good note if i ignore the food everything else was great!

10/10 Excellent

EM, PNW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courteous and Attentive
Great staff. Clean rooms. Staff is very attentive with needs or request. Thanks Gi the most for being very understanding and helpful. Thanks again.
Response from Gi on Aug 26, 2016
Thanks for the feedback Ms. EM! You are very much welcome. I'm glad you had a nice stay at our hotel. Hope to see you again soon at Palm Rock Residences!

10/10 Excellent

Li, HNL, HI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Comfortable
-Hotel Staff and even Security Personnels are super nice. That is a must for me. -Very Strong Wifi Connection, if you are asking of it. -LayOuts of their rooms are to satisfaction they even have an up and down type of room, and their Ambassadors room is a beauty. -Sufficient Parking for all their guest, which is only outside the hotel you don't need to go basement and traffic is not a problem around this hotel. -They serve breakfast if u choose to they will ask what kind do u want and what time to be serve. - Love this Hotel, I will surely be back here
Response from Gi on Oct 19, 2016
Thank you for staying at Palm Rock Residences Mr. Li. Hope to see you again soon!

8/10 Good

aurora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience
I love the location , because of the safety, and proximity to a nice Mall, its a walking distance to Power Plant Mall. I see security officers , from block to block. I wished that I have taken more advantage to the market, which is just a few feet away. I decided to go to the market only once 2 days before I left back to us, I wished , I did more because I found out there is a guy selling coconut on his cart. I loved the staff, from security to housekeeping- to front desk. I had conversation with them a lot. The only thing that bothered me is the working conditions of security guards, they are overworked and underpaid horribly, they work for an agency, who takes advantage of them, and who makes the money , a lot more than the guards. This I find troubling and abusive! I hope the President will get informed of this abuse. I hope the supervisor of the hotel do something about this and report this abusive treatment. It is my wished that these securities work directly with the owner of the hotel, not through agency, it is deplorable. I appeal to the management , esp. to the owner. On my last week , I was told by the guards, they have not been paid for that week.!!. They are only 2 guards to cover 24 hrs , working 12 hrs a day, for 7 days.. pls. this has to stop..!! please... I tried to empathize by buying food at least 2x, for day and night shift, and I gave a little tip for security, just to help a little bit , not much.., I wished I could do more!!.. Ms. Culverhouse
Response from Lenny :) on Aug 17, 2016
Thank you Maam Aurora that you enjoyed your stay here in Palm Rock. Looking forward that you will stay here again in your next visit. :)

8/10 Good

Howard, Fresno CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for
They did not have two-single bed rooms; therefore, they put me in a single-king-bed suite. It is more like a room than a suite. But it was nice. The shower room was clean and new renovated.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Place to Stay in Makati
Whenever I visit Makati, I stay at the Palm Rock. Incredibly attentive staff and a wonderful location.

6/10 Okay

Darrell & Mhay , Mslolos Bulacan

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Great overnighter
This is great location without all the traffic. 5min walk to Powerplant Mall. Ideal if you want clean comfortable place to sleep with okay bathroom. Staff will get taxi ad you need. Breakfast is limited but served in room at time to suit. No gym, pool, bar or dining so avoid if you want all those ammenities but if just beed a place to sleep at a fantastic price from P2200 then the Palm Rock is the place for you.

6/10 Okay

david, seoul

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Just hotel to sleep
There is no window, no restaruant. Everyday very noisy due to construction and etc. But clean room, nice staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay near Rockwell
Had a good stay in Palm Rock residences as location is near the location we want to visit. Room was big with 2 double beds. Complete toiletries but hot water shower is not that hot and sometimes low pressure. Staff are friendly and quick to serve. Fast check in and check out.

8/10 Good

Keith, Williamsburg, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel good hotel!
God bless you! I very much enjoyed my stay here with exceptions of a couple of things. The first night I had hot water for shower, the rest of the time it was cold showers. Also the bed is too hard for my liking. Please have more comfortable beds. Other than that for the most part enjoyed the experience here and I enjoyed the staff. Very friendly and helpful. It's a feel good hotel for sure!

4/10 Poor

Kam, Darwing, Melbourne

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Close to major shops
I booked the king bed but found out that all the rooms with king beds are facing the school and very noisy. I did not have a good sleep on the first night after travelling for 16 hours. The staff offered me the loft room with a double bed which was good but did not have the facilities that other room had to offer. By the way, I would not recommend loft for elderly people as you will need to climb up and down the stairs at middle of the night. The facilities were very basics on both rooms. The sink was placed in the sitting room which I found out to be odd. The overall condition of the place was clean but stained marked on all the ceiling ( obviously water damaged). I found the place very expensive for what it was. Guests must also be aware of the operating hours of the area where the hotel is located at. the roads are closed after 12:00 and the street (Palma street) also has a gate which closes at 12:00. Therefore I strongly recommend that you find out about the alternative root to get back to your hotel after 12:00 otherwise you will be forced to crawl under the gate at middle of the night. I suggest an alternative hotel in Makati Avenue or surroundings.

2/10 Terrible

Ted, Melb, Aust

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel I've ever stayed at!
1. The exhaust fan in the bathroom didn't work. 2. The fridge didn't work. 3. There is no bar/restaurant. 4. Food was terrible. 5. My room was supposed to include a security box but it was never provided. 6. I was promised a king size bed but was given a double bed. 7. Money was stolen from my room. 8. The hotel is opposite a school. As a result, every morning at 7:00am I was awoken by screaming kids. 9. No taxis. I paid an additional expense every time I required transport. 10. The streets are locked down at midnight - forget about a late night out! 11. On my last night, I requested a wake up call at 8:30am & explained I had an international flight at 12:20pm - instead they called me at 9:40am & denied I requested a wake up call. 12. IT IS THE WORST HOTEL I HAVE EVER STAYED AT IN MANILA! 13. I WOULD NOT RECOMMEND THE PALM ROCK HOTEL TO MY WORST ENEMY! 14. NEVER EVER AGAIN...

6/10 Okay

ted, makati

Liked: Cleanliness, staff & service
Not for tourist.
Hotel is off the beaten path. It's good for local but not for tourist.

8/10 Good

Judd, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a quiet street
Lovely hotel in a very quiet street. It is pretty much brand new and very stylish. Pros - great bathroom, comfortable bed, new building, boutique style so personal service, fast check in and check out. Easy walk down the road to the upmarket Rockwell shopping centre. Great pricing for a brand new room and hotel. Good wifi ... Cons - room is slightly small and there isn't a lot of extra room around the bed. The hotel doesn't have room service or a kitchen so you can't order food. I did order jolly bee delivery and it came super fast within ten minutes so there are options. I stayed on the first floor and the windows aren't thick glass or sound proof so if there is barking dogs or noisy cars/bikes or noise from the school during the day you will hear all. Because its in a residential street and no other hotels around or shops there are no taxis hanging around. It's a 400 metre walk up a hill to the main road for taxis. There is no 711 or shops outside so everything needs to be planned. They must get breakfast delivered to the hotel so the night before you get a call for what you want from the menu and they ask what time you want to have in delivered. I requested 8-30am and still by 9-30am it hadn't arrived. So I just cancelled and went out to a cafe for breakfast. Overall a great two night stay and the hotel has a lot of potential to build a kitchen and perhaps have a tricycle driver hang around the hotel so you can get to places fast.

8/10 Good

Rich, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Your Moneys worth
Very comfortable small room. Bathroom is beautiful. Clean and quiet surroundings. Staff are very helpful and accomodating. Bfast needs improvement unless youre on a diet. Hard to find Hotel in a Residential area but overall im very satisfied with my stay and i will go back there again. I'd give it a 4 Star for Satisfaction :)

2/10 Terrible

Verified traveller

Nice enough facility in horrable location
Although not too far away from the trendy areas of Makati, this hotel is licated in a very dodgy area. During my stay, not a single taxi driver knew the area and some even warned me against the area. They could not believe I've stayed there. Even with the assistance of a GPS, I have spent anything between 1.30 to 2 hours on a 5km taxi trip, mainly because no one knew the location and due to issues with road accessibility. After a few nights there, I've realised that the experience was not going to get better, so I've moved to a more recognisable hotel instead.

6/10 Okay

LRAS, New York

Liked: Cleanliness, room comfort
Nice except for the dining part...
Breakfast took more than an hour to serve and it's cold. No staff in the dining area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient location.....very clean and friendly staff....

10/10 Excellent

Geo, South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing hotel suburb city hotel
Wow what a phenomenal hotel and team, I am from South Africa and stayed at the hotel for 8 days, most amazing time I had. Safety and convenience are absolutely phenomenal. The Hotel team evens helped with my surprise proposal to get engaged with my Filipina queen. power plant mall is like 3-4min walk and the night life of makati is right around the corner, in makati ave with all sorts of tourist. The people over all are very friendly indeed.

10/10 Excellent

Bhing, Jacksonville, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport.
Having free full pinoy breakfast is amazing! Wait staff are very friendly and accommodating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Staff was great especially the receptionist named Lyn. Best place to stay if you're looking for a non crowded area.