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Reviews of Manila Venetian Hotel

2.5 out of 5
Manila Venetian Hotel
186, Aurora Blvd, Santa Cruz,, Santa Cruz, Manila, Manila

Reviews

5.0
Rating 10 - Excellent. 2 out of 13 reviews" "
Rating 8 - Good. 2 out of 13 reviews" "
Rating 6 - Okay. 3 out of 13 reviews" "
Rating 4 - Poor. 0 out of 13 reviews" "
Rating 2 - Terrible. 6 out of 13 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

4.6/10

Property conditions & facilities

Reviews

6/10 Okay

Zedimer

Practical hotel. Suits for budget.
No hot water. No ice. Near to cheap food stores and public market. Good airconditioning. Couldn't stay long in the room because tv channels were limited.
Stayed 1 night in Dec 2018
Response from Ritesh on Jan 3, 2019
Hi, Zedimer! Thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Ritesh

8/10 Good

Coraglia

Liked: Cleanliness, staff & service
A bit far from the city, old design but very clean and reasonable price !
Stayed 1 night in Dec 2018
Response from Ritesh on Dec 26, 2018
Hi, Coraglia! Thank you so much for writing the review and rating us positively. We will make sure you get an amazing experience on your next stay. Regards, Ritesh

8/10 Good

Chris, Laguna

Liked: Cleanliness, staff & service
It's good. Near the schools for board examination. Also cheaper.
Stayed 2 nights in Oct 2018
Response from Ritesh Yadav on Nov 12, 2018
Hi Chris, Thanks for applauding! The biggest joy lies in seeing our guests satisfied, for which we are working day and night. Keep posted us with your future reviews as well. Regards , Ritesh Yadav

6/10 Okay

Mirian, Romblon, Romblon

Stayed 3 nights in Sep 2018
Response from Ritesh Yadav on Nov 12, 2018
Hi Mirian, That's really unfortunate that you didn't have that kind of experience what we are known to offer, please understand that we'd never want our guests to face such hassle. Just allow us another opportunity to delight you with a wonderful experience. Regards , Ritesh Yadav

10/10 Excellent

Alma, Cabanatuan, Nueva Ecija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff closed to PRC LET exam school
Staffs are friendly and accommodating. Breakfast has been provided as per requested time which is earlier than normal.
Stayed 1 night in Sep 2018
Response from Ritesh Yadav on Nov 12, 2018
Hi Alma, Thanks for taking out the valuable time to write the reviews. Reviews like this are what keeps on the motivating us to go an extra mile to help our guests. Do spread the word about your experience to your friends and family. Looking forward to delighting you with our services. Regards , Ritesh Yadav

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No wifi
i was actually staying close by in my friends condo, however there was no internet wifi where i was staying. i wanted wifi to watch an event on my laptop so i booked this hotel as it was close by where i was staying. When i arrived it took me a while to find the actual entrance door. I entered and there was no one at reception. There was a reception bell so i pressed this. Some lady with no uniform came to me from the lobby area and asked if i wanted to book in. She wanted 1000p for security deposit but before that i handed her any cash i asked her how was the internet here. She then said sorry no internet here with a blank look on her face. i then explained the only reason i was going to stay here was the wifi. She said it hadn't being working for a while. I then asked could i have a refund and then she said she was not actually working there as was a saturday. But she would ask her friend/boss? She told me to sit down for a while. Then after about 10 mins another woman came and said do i want discount because of no wifi, i again explained the only reason i was there because of the wifi and that i will just book into a hotel that has wifi once i get a refund. She said she would call some one. Then after another 15 min a younger guy called around and i explained the situation again. Long story short i received no refund, went to another hotel tried to ring Hotels.com many times but could not get through, emailed many times with no response.
Stayed 1 night in Dec 2017
Response from SG on Jan 10, 2019
Hi, Kevin! We’re extremely sorry to know about the trouble and sincerely apologize for the inconvenience caused. Rest assured, we'll look into this matter and solve the issue leading to this. Appreciate your patience and understanding in this regard. Have a nice day! Regards, Saurabh

2/10 Terrible

mg, cotabato city

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like a hunted house. Nobody's around except me
The hotel entrance is situated away from the receiving area. I expected much but i failed. I was worried about my security since nobody is guarding the entrance to the hotel. Parang liblib na lugar, isang haunted house. When i ask the only staff of the hotel as to how many cheched in that day, he replied nobody except you plus he told me there was a ghost in the hotel. I almost shed tears fearing about my two nights stay. I almost backed out but left no extra money to find a more convenient hotel. Location is not as well convenient as it is situated in a slum somewhat like squatters area.

2/10 Terrible

Abdelhalim, Doha, Qatar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap, but disastrous!
It's a real pity indeed for a respectable company to include such hotels on its list!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ryosuke

Liked: Cleanliness, staff & service
Stuff was very good and kind. Thank you so much.
Stayed 6 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Staff & service
防音設備が悪いためか、偶然他の宿泊客がうるさかったのか夜中まで大きな声が聞こえていた・ スタッフは愛想が良くてとても親切でした。周囲の環境はあまり良くなかった。
Stayed 2 nights in Nov 2018
Response from Ritesh Yadav on Nov 26, 2018
こんにちはゲスト、 私はあなたに奉仕してうれしいです。 私たちは、私たちのサービスをお客様に最高の方法で提供することを確実にします。 また、ご迷惑をお掛けしたことに対してお詫び申し上げます。 あなたは不可欠です 今すぐ拡大家族のメンバーと私はあなたが私たちをサポートし続けることを願っています。 先に素晴らしい一日を過ごします ：） ありがとう、 Ritesh Yadav

2/10 Terrible

Hiroki

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ひどかった…
トイレの便器の上に動かせないシャワーのヘッドって…浴びる気がなくなひます。 一泊だけしてすぐにホテルを変えました。チェックアウト時にはオーナーのおばさんに「私に朝ごはんたべさせてくれ」と真顔で聞かれたり散々です。英語わからないふりして無視して出ました。
Stayed 2 nights in Nov 2017

2/10 Terrible

Maik, Bangkok,Thailand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reinfall
Blanker Reinfall, kein warmes Wasser, Wifi,Breakfast, alles nicht so wie beschrieben.Nie wieder, 5 Stock, kein Lift,schmale Treppe. Zimmer schlecht gereinigt ohne Fenster. Nachts Sehr gefährliche Gegend