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New World Makati Hotel – Avis

5 out of 5
New World Makati Hotel
Esperanza Street corner Makati Avenue, Ayala Center, Makati, Manila

Avis

9,0

Merveilleux

Note de 10 – Excellent, d’après 640 avis sur 1005." "
Note de 8 – Bien, d’après 259 avis sur 1005." "
Note de 6 – Acceptable, d’après 59 avis sur 1005." "
Note de 4 – Médiocre, d’après 35 avis sur 1005." "
Note de 2 – Terrible, d’après 12 avis sur 1005." "

9,2/10

Propreté

9,2/10

Service et personnel

9,0/10

Commodités

8,8/10

État et installations de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 – Excellent

philippe

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent
Excellent hotel, very good location, and... superb Club Sandwich ;)
Séjour de 5 nuits en août 2023
GM NKumar a répondu le 18 août 2023
Dear Philippe,Thank you very much for staying at New World Makati Hotel and for the great review and excellent rating you gave. We look forward to welcoming you back soon.Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

lakhonekhoune

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Très bel hôtel. Personnel poli et aux petits soins.
Séjour de 1 nuit en février 2020

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tous est parfait personnel très compétent et très bonne literie
Séjour de 1 nuit en décembre 2019

8/10 – Bien

Gerard

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2019

8/10 – Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
La chambre était propre RAS dans l’ensemble tout était correct
Séjour de 2 nuits en avril 2019

8/10 – Bien

riyaz

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Loida

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Excellent property & staffs very helpful & professionals! Easy access to various restaurants ! Definitely well recommended!
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

Lloyd

Voyage en famille
Front desk staff are not honest on billing.They are taking advantage on non resident tenants by adding hidden charges
Séjour de 1 nuit en mai 2024

8/10 – Bien

Kenana

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Best thing about the hotel is the location, it’s very conveniently located across the street from the Greenbelt which is a beautiful shopping area. Very safe with lots of really great restaurants. The hotel is nice and clean, with a good pool And gym. Service is good as well. It’s pretty corporate type of place so a good Place to stay if you are in Manila.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Yuji

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Swimming pool was relatively warm, and pool was not exposed to direct sun light after1400 so that kids enjoyed playing in the water. Staffs are friendly, breakfast on 24th floor were amazing. Definitely want to stay again.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Hiroki

Séjour de 3 nuits en avril 2024
GM NKumar a répondu le 22 mai 2024
Dear Hiroki, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and for the excellent rating you gave. In the meantime, my entire team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

8/10 – Bien

MASARU

Séjour de 2 nuits en avril 2024
GM NKumar a répondu le 1 mai 2024
Dear Masaru,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and for the rating you gave. In the meantime, my team and I look forward to welcoming you back on your next visit to Manila. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Tony

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel but very expensive for food and beverage
Séjour de 1 nuit en avril 2024
GM NKumar a répondu le 1 mai 2024
Dear Tony, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to share your feedback. I have taken note of your comment regarding our food and beverage rates. Rest assured that we will continuously review our pricing structure. In the meantime, we look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Jojo

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I have stayed at New World several times. I always enjoy my stay there. The staff are extremely nice and accommodating. The room is spacious, although it is a little old, but definitely very clean. This is one of the hotels I would definitely come back to whenever I am in Manila.
Séjour de 1 nuit en décembre 2023
GM NKumar a répondu le 1 mai 2024
Dear Jojo, First and foremost, I wish to extend our gratitude for your continued patronage of New World Makati Hotel. It is always a pleasure to have you with us.Thank you as well for taking the time to share your feedback following your recent visit. Your warm compliments are greatly appreciated. In the meantime, my associates and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

4/10 – Médiocre

TORU

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
全体的にイマイチ
Séjour de 3 nuits en février 2024
GM NKumar a répondu le 24 mai 2024
Dear Toru,First and foremost, I wish to extend our sincere gratitude for staying at New World Makati Hotel during your recent trip to the Philippines. It was a pleasure to have you with us.Thank you as well for taking the time to share your review. I regret to note your comment regarding your stay and would like to apologize for any inconvenience you may have experienced during your stay.We look forward to welcoming you back to better serve you.Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

MARIA CONCEPCION, Long Beach

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
GM NKumar a répondu le 23 avr. 2024
Dear Maria Concepcion, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and for the excellent rating you gave. In the meantime, my entire team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Micheal

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location and the staff was great.
Séjour de 3 nuits en mars 2024
GM NKumar a répondu le 1 mai 2024
Dear Micheal,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and share your kind feedback. Your warm compliments regarding our location and the service of our associates are greatly appreciated. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

6/10 – Acceptable

Olivia

Points forts : Propreté, commodités et état et installations de l’hébergement.
The hotel facilities are great except that the water temperature in the pool is too cold. It wasn't good seeing our kids shivering. The check in process was slow. It could have been improved if staff were more aware of the queue building up. There was an extra staff talking nicely to guests who were in the queue. The extra staff could have opened another check-in desk which was available. I find that a waste of resources. We checked out before 12 noon and again there was a queue of 10 guests while there were two free desks. In the queue were guests both checking out and checking in when check in should only start at 2 or 3 pm. Obviously, check in procedures take a bit longer. Management should have considered designating a desk solely for checking out. We ended up waiting in queue for 25 minutes just hand back our keys. Not really a great customer experience.
Séjour de 1 nuit en mars 2024
GM NKumar a répondu le 22 mai 2024
Dear Olivia,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you and your family with us.Thank you as well for taking the time to share your feedback following your visit. I have read your comments regarding the pool water and check-out experience and would like to sincerely apologize for the inconvenience caused. Rest assured that appropriate measures are being taken to address your concerns. In the meantime, my entire team and I look forward to welcoming you back and provide you a better stay experience. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Laura, New York

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mars 2024
GM NKumar a répondu le 17 avr. 2024
Dear Laura,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and for the excellent rating you gave. Meantime, we look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

SHIRLEY

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent food and customer service. Beautiful pool and room.
Séjour de 1 nuit en avril 2024
GM NKumar a répondu le 10 avr. 2024
Dear Shirley, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our property and for the wonderful feedback and excellent rating you gave. In the meantime, my entire team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

8/10 – Bien

Almira P

Voyage de couple
Points forts : Propreté, commodités
I like the convenient of being close to airport , dining and shopping. Staff were very efficient upon check-in however, checked out is a pain , I think they should have an express check-out for guests who are in a rush and just dropped their keys . They took your deposit and credit card I think that's enough if there's any incidental have been made .
Séjour de 1 nuit en avril 2024
GM NKumar a répondu le 10 avr. 2024
Dear Almira, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to participate in our survey and share your feedback. I regret to note your check-out experience and would like to sincerely apologize for any inconvenience caused. Rest assured that your comments are well taken for our review. Your warm compliments regarding our location and the service of our associates are greatly appreciated. In the meantime, my entire team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

6/10 – Acceptable

TOMOHIDE

Voyage en famille
Points faibles : Propreté, commodités
施設、設備が古い。これでファイブスターはないと思います。
Séjour de 1 nuit en avril 2024
GM NKumar a répondu le 10 avr. 2024
Dear Tomohide,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. Thank you as well for taking the time to review our hotel and for sharing your feedback. I note with regret your various comments about our facilities and would like to extend my apologies for any inconvenience caused. Please rest assured that your comments are well taken and will be addressed with my team. We hope you will come again and allow us to give you a better experience.Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Michelle, Yigo

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
GM NKumar a répondu le 2 avr. 2024
Dear Michelle, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and for the excellent rating you gave. In the meantime, my entire team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Gilad

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff at New World Makati are exceptional.
Séjour de 3 nuits en mars 2024
GM NKumar a répondu le 1 avr. 2024
Dear Gilad, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel. My entire team and I appreciate your gracious commendation and look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Gilad

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is very helpful.
Séjour de 2 nuits en mars 2024
GM NKumar a répondu le 1 avr. 2024
Dear Gilad, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and share your wonderful feedback. My entire team and I appreciate your gracious commendation and look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

8/10 – Bien

Marichel

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Stayed at the 20th floor, wifi didn’t work during my 16 day stay. Reception didn’t want to know about it. No alternative offered. Very disappointed and inconvenient, which added cost to my expenses. Shower kept flooding was eventually fixed after I raised the third time. Staff were overall very friendly specially the concierges. They helped us with my elderly auntie who was 87 years old.
Séjour de 16 nuits en janvier 2024
GM NKumar a répondu le 2 avr. 2024
Dear Marichel,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. Thank you as well for taking the time to share your feedback following your visit. I truly regret to learn of your experiences during your stay and would like to sincerely apologize for the inconveniences you and your family have been caused. Please rest assured that we are taking the appropriate measures to address your concerns. Let me also take this opportunity to thank you for recognizing the service and hospitality of our associates. Your warm compliments are greatly appreciated. In the meantime, we look forward to welcoming you back and provide you and your family a better stay experience. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Dai Lin Eric

Séjour de 1 nuit en mars 2024
GM NKumar a répondu le 10 avr. 2024
Dear Mr. Dai Lin Eric, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and for the excellent rating you gave. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

6/10 – Acceptable

Norman, Tamuning

Voyage en groupe
Points faibles : Service et personnel, commodités
Not a guests oriented hotel
Séjour de 4 nuits en mars 2024
GM NKumar a répondu le 25 mars 2024
Dear Norman,Thank you for having taken the time to share your feedback with us. I regret to note your comments and would like to sincerely apologize for the inconvenience you experienced during your stay. Rest assured that your concerns were communicated with relevant teams for proper corrective actions to be taken and prevent recurrence in the future. In the meantime, we look forward to welcoming you back and serve you better. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Jeffrey

Voyage de couple
It is close to some good shopping areas. The view from the 25th floor was well worth the upgrade.
Séjour de 1 nuit en mars 2024
GM NKumar a répondu le 17 mars 2024
Dear Jeffrey,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our property. Your excellent rating as well as kind feedback are greatly appreciated. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Ana

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing stay. Great for dining and relaxing
Séjour de 1 nuit en mars 2024
GM NKumar a répondu le 17 mars 2024
Dear Ana,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel. Your kind feedback and excellent rating are greatly appreciated. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

8/10 – Bien

Admirado

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
Location is in the heart of Makati district. Breakfast and lounge is excellent. Staff are friendly and helpful. Need to change the carpets on the floor ASAP for it has a bad smell ( old, dirty and looks unsanitary) overall the hotel has a potential of being a 5 star hotel
Séjour de 2 nuits en mars 2024
GM NKumar a répondu le 17 mars 2024
Dear Admirado,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to share your feedback. Your warm compliments on our location, associates as well as breakfast offering are greatly appreciated. Rest assured that your comment regarding the room carpet was well taken for appropriate action. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Giovanni

Séjour de 4 nuits en mars 2024
GM NKumar a répondu le 2 avr. 2024
Dear Giovanni, First and foremost, we wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel following your visit. We appreciate the excellent rating you gave and look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Donnie, Wichita

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Always love my stay
Séjour de 1 nuit en mars 2024
GM NKumar a répondu le 17 mars 2024
Dear Donnie, First and foremost, I wish to extend our gratitude for your continuous patronage of New World Makati Hotel. It is always a pleasure to have you with us.Thank you as well for taking the time to share your kind feedback. I am delighted that you always love your stay with us. In the meantime, my team and I look forward to welcoming you back on your next visit. Sincerely,Nantha KumarGeneral Manager

8/10 – Bien

Jeff

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
The properties' condition could use a little attention. The was an elevator call button that was not working and there was a room kept swipe pad in the elevator that was hanging low (maybe someone tampered with it). In our room, there were multiple lights that did not work Here are some good thinks about this property. The staff does an excellent job at the front desk, housekeeping and just in general areas. It looks like the are a well trained staff and are always smiling and very respectful. This hotel has a great location (across from Greenbelt 3) so there is lots of shopping that is walkable and many restaurants. We did get room service one day for breakfast and it was very good. If you just want to spend a lazy morning in the hotel, this is a good option. For the price, this hotel is a good option.
Séjour de 6 nuits en février 2024
GM NKumar a répondu le 17 mars 2024
Dear Jeff,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to share your feedback. I have taken note of your comments regarding our facilities and would like to sincerely apologize for any inconvenience caused. Rest assured that we are taking appropriate actions to address these concerns. Your warm compliments regarding the service of our associates and the location of the hotel are greatly appreciated. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

James, Whitby

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This was my second stay at this property and I have nothing but good things to say about it. The location is perfect as well.
Séjour de 4 nuits en février 2024
GM NKumar a répondu le 17 mars 2024
Dear James,First and foremost, I wish to extend our gratitude for your continuous patronage of New World Makati Hotel. It was our pleasure to have welcomed you back.Thank you as well for taking the time to review our property. We appreciate your kind feedback and look forward to having you again soon. Sincerely,Nantha KumarGeneral Manager

8/10 – Bien

Valene

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mars 2024
GM NKumar a répondu le 17 mars 2024
Dear Valene,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our property and for the rating you gave. In the meantime, my entire team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

8/10 – Bien

Hiroki

Points forts : Service et personnel
Séjour de 3 nuits en février 2024
GM NKumar a répondu le 17 mars 2024
Dear Hiroki,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our property and for the rating you gave. In the meantime, my entire team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

8/10 – Bien

Bea Krizza, Shippensburg

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was the best at this facility.
Séjour de 2 nuits en février 2024
GM NKumar a répondu le 29 févr. 2024
Dear Bea Krizza, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and share your kind feedback. Your warm compliments regarding our associates are greatly appreciated. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

8/10 – Bien

Clarence

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The beds are quite firm
Séjour de 4 nuits en février 2024
GM NKumar a répondu le 28 févr. 2024
Dear Clarence, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to share your feedback. Rest assured that your comment regarding the bed was well taken for our review. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Bernardo, Los Angeles

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great spot to stay in Manila. Near mall, restaurants and grocery store. Very nice hotel.
Séjour de 1 nuit en février 2024
GM NKumar a répondu le 28 févr. 2024
Dear Bernardo, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and share your kind feedback. Your warm compliments regarding are greatly appreciated. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Kian, Los Angeles

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great value for the money. Only issue I have is their too expensive breakfast. Around 1300 pesos !
Séjour de 5 nuits en février 2024
GM NKumar a répondu le 28 févr. 2024
Dear Kian, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to share your kind feedback. Rest assured that we have taken note of your comment regarding our breakfast rate and will continuously review our pricing structure. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Roderick, Stuart

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Classic hotel, so convenient to shopping, dining
Séjour de 1 nuit en février 2024
GM NKumar a répondu le 28 févr. 2024
Dear Roderick, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and share your kind feedback. Your warm compliments are greatly appreciated. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

4/10 – Médiocre

Voyageur vérifié

Voyage d’affaires
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
high price for outdated rooms, low maintenance of the room and the gym
Séjour de 3 nuits en février 2024
GM NKumar a répondu le 17 mars 2024
Dear Valued Guest, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. Thank you as well for taking the time to share your feedback. Rest assured that your comments are well taken and we are taking appropriate measures to address your concerns. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

4/10 – Médiocre

Creed

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
The room was not was depicted the same as on the website. The website showed a much nicer and larger room with a stand alone sit-in bathtub. Disappointing and extremely overpriced!! ~ Creed Mac ~
Séjour de 2 nuits en février 2024
GM NKumar a répondu le 17 mars 2024
Dear Creed,Thank you for taking the time to share your feedback following your visit. I regret to read your comment and would like to sincerely apologize for any inconvenience caused. Unfortunately, the Deluxe room that you booked is different from the Deluxe room with stand-alone sit-in bathtub located on the Residence Club floor. In the meantime, we look forward to another opportunity of welcoming you back and provide you a better experience.Sincerely,Nantha KumarGeneral Manager

8/10 – Bien

Felix

Points forts : Service et personnel, confort de la chambre
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en février 2024
GM NKumar a répondu le 19 févr. 2024
Dear Felix,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and for the rating you gave. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Ambrish, Pleasanton

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like everything about the property. Location, staff, food, cleanliness and the whole area around it.
Séjour de 9 nuits en février 2024
GM NKumar a répondu le 14 févr. 2024
Dear Ambrish,First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and for the wonderful feedback you gave. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Lourdes

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Miko on my additional one day was very decisive and helpful
Séjour de 6 nuits en février 2024
GM NKumar a répondu le 13 févr. 2024
Dear Lourdes, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to share your feedback. Your warm compliments regarding the service of our associate, Miko are greatly appreciated. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

Joshua

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was great
Séjour de 2 nuits en janvier 2024
GM NKumar a répondu le 13 févr. 2024
Dear Joshua, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and for the kind feedback and excellent rating you gave. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager

4/10 – Médiocre

MAN HIM

Voyage d’affaires
Points faibles : Propreté, confort de la chambre
Séjour de 1 nuit en janvier 2024
GM NKumar a répondu le 14 févr. 2024
Dear Man Him, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel. It is with concern however that I have taken note of the rating you gave. As I wish to learn more on areas we can further improve, I would very much appreciate receiving your detailed feedback at your most convenient time. In the meantime, we look forward to welcoming you back and provide you a better stay experience.Sincerely,Nantha KumarGeneral Manager

10/10 – Excellent

ANTONIO

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing!
Séjour de 4 nuits en février 2024
GM NKumar a répondu le 13 févr. 2024
Dear Antonio, First and foremost, I wish to extend our gratitude for staying at New World Makati Hotel. It was a pleasure to have you with us.Thank you as well for taking the time to review our hotel and for excellent rating and warm compliment you gave. In the meantime, my team and I look forward to welcoming you back soon. Sincerely,Nantha KumarGeneral Manager