Superior Room

Reviews of Crown Regency Hotel Makati

4 out of 5
Crown Regency Hotel Makati
1026 A. Arnaiz Avenue, San Lorenzo Village, Makati, Manila

Reviews

6.6
Rating 10 - Excellent. 67 out of 468 reviews" "
Rating 8 - Good. 148 out of 468 reviews" "
Rating 6 - Okay. 143 out of 468 reviews" "
Rating 4 - Poor. 65 out of 468 reviews" "
Rating 2 - Terrible. 45 out of 468 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Maribel

Travelled with family
The hotel is near the malls, just a few minutes walk. Like the room - modern, clean, comfortable bed and good AC. The only downside was the small bathroom and deep step out of the bathtub. No handrail to hold on. Staff are friendly and helpful. Breakfast was good on our first day, but not on the second day.
Stayed 2 nights in Mar 2024

10/10 Excellent

Aaron Toto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the place
Stayed 9 nights in Feb 2024

6/10 Okay

David

Travelled with family, Travelled with group
Liked: Cleanliness
Convenient location and adequate room. Staff was polite but not accommodating when we requested to use the lounge during the evening.
Stayed 1 night in Feb 2024

10/10 Excellent

Marilyn

Stayed 3 nights in Jan 2024

8/10 Good

Mae

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean but lack of natural lighting
Stayed 8 nights in Dec 2023

6/10 Okay

Anna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Gary

Disliked: Cleanliness
Stayed 6 nights in Feb 2023

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
Dirty with cockroaches.
Stayed 1 night in Feb 2023

2/10 Terrible

Noel

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

2/10 Terrible

Abdullatif

Business traveller
Never again with Expedia I couldn’t stay and i was denied stay because I didn’t have a reservation, and Expedia ignored all my calls , Emails, and virtual chats, also they ignored the hotel calls. Now Expedia not responding my money back refund request
Stayed 1 night in Jul 2022

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Ruben Jr

Stayed 1 night in May 2022

6/10 Okay

Jose Mari

Stayed 1 night in May 2022

6/10 Okay

Rolden

Stayed 9 nights in Aug 2021

8/10 Good

Yoshiki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but cable tv doesn't work...
It was a quick and friendly checkin.Only disappointment was multinational cable tv which didn't work during my whole stay.
Stayed 1 night in Mar 2020
Response from Vic, Marketing Communications Team on May 14, 2020
Good day, Yoshiki! Greetings from Crown Regency Hotel Makati! We wish to thank you for taking the time to let us know your experience with us. We are pleased that you were satisfied most especially during your check-in. For the issue regarding the cable, please know that we duly took note of this and we will forward this to the concerned department in order to fix this issue as soon as possible. We look forward to having you again!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020
Response from Vic, Marketing Communications Team on May 14, 2020
Good day, Sir/Madam! Thank you for taking the time to rate your experience with us at the Crown Regency Hotel Makati. We appreciate if you would tell us more about your stay. Please feel free to leave us a message on our Facebook page or at inquiry@crownregency.com We look forward to welcoming you back the soonest!

4/10 Poor

June

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Good location but not recommended for family hotel
Staff is not helpfull, toilet not well clean and too small. Breakfast is not worth for what you pay.
Stayed 2 nights in Feb 2020
Response from Vic, Marketing Communications Team on May 14, 2020
Good day, June! We have received your feedback regarding your stay experience with us. We would like to thank you for bringing these matters to our attention. We apologize for any inconvenience these might have caused you during your stay. Rest assured your valuable feedback will be imparted to the team in the discussions of our hotel’s enhancements. We look forward to having you again should your future travels bring you back to Makati.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020
Response from Vic, Marketing Communications Team on May 14, 2020
Good day, Sir/Madam! Thank you for taking the time to leave a rating on your stay with us at Crown Regency Hotel Makati. We appreciate if you would tell us more about your experience. Please feel free to message us on our Facebook page or through email at inquiry@crownregency.com We look forward to having you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Vic, Marketing Communications Team on May 14, 2020
Good day, Sir/Madam! Thank you for taking the time to leave a rating on your stay with us at Crown Regency Hotel Makati. We appreciate if you would tell us more about your experience. Please feel free to message us on our Facebook page or through email at inquiry@crownregency.com We look forward to having you again soon!

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020
Response from Vic, Marketing Communications Team on May 14, 2020
Good day, Sir/Madam! Thank you for taking the time to leave a rating on your stay with us at Crown Regency Hotel Makati. We appreciate if you would tell us more about your experience. Please feel free to message us on our Facebook page or through email at inquiry@crownregency.com We look forward to having you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have read lots of negative review about the hotel before booking. The only reason that I have book is in this hotel is its nearby the malls that my son and I wanted to visit. And to my surprise the negativism reviews are not true! Staff are nice, kind and helpful. The building as they said as dilapidated is outrageous . Yes, there are obstructions here and there as they are upgrading their facilities but it is tolerable.. hence, I am very satisfied with our stay.. my son intact, told me if he gets to travel again alone, he would like to stay there..
Stayed 3 nights in Dec 2019
Response from Vic, Marketing Communications Team on May 14, 2020
Good day, Sir/Madam! We have received your feedback regarding your stay experience with us. We are pleased that you enjoyed your encounters with our staff that ensured you of a perfect stay experience with us. We always strive to give our entire guest the best value for their stay and we are delighted that we exceeded your expectations. We look forward to welcome you back the soonest!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

2/10 Terrible

Maria Rowena

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Ryohei

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Disliked: Staff & service
Be careful at this hotel. They have policies not explained to guests upon check in and then say we have to charge you according to “our policy” you never knew about or is displayed. Breakfast is a joke. Staff is just following owners/management directions so no one on site has the ability to make any concession or make the issue right. Make sure everything works in the room correctly as the mentality is a you broke, you pay attitude even if it was broken before by another guest. Use extreme caution as the little cheaper price for a room will come at a bigger cost with all their hidden policies. Beware!
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Jotham on May 22, 2019
Dear Sir/Ma'am, Thank you for giving us a perfect rating, the thoughts and opinions of our guests are highly valued. We take the time to listen to your constructive comments, so we can continually improve our services, so please don't hesitate to share it with us. The improvement of our services and facilities to meet our guests' needs and satisfaction is an ongoing undertaking and we would be grateful if you could give us the opportunity to serve again you in the immediate future. Hoping to have you with us again! Jotham

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and courteous staff from reception desk to Housekeeping
Stayed 1 night in Apr 2019
Response from Jotham on May 20, 2019
Dear Sir/Ma'am, Thank you for giving Makati Crown Regency Hotel a very positive review. We are pleased that you had a delightful stay with us. The hospitality you received from our staff is what we want each and every one of our guests to experience. We hope to retain this type of service during your next visit. Sincerely yours, Jotham

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its just across the mall and staff are so nice and friendly.
Stayed 2 nights in Apr 2019
Response from Jotham on May 20, 2019
Dear Sir/Ma'am, Greetings from Makati Crown Regency Hotel! We would like to thank you for giving us a perfect rating. We hope to retain the same type of service we rendered to you during your next visit. Hoping to welcome you again! Jotham

8/10 Good

John John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Jotham on May 20, 2019
Dear John, Thank you for giving Makati Crown Regency a positive review. The opinions of our guests are highly appreciated. We take the time to listen to your constructive comments, so we can continually improve our services, so please don't hesitate to share it with us. The improvement of our services and facilities to meet our guests' needs and satisfaction is an ongoing undertaking and we would be grateful if you could give us the opportunity to serve again you in the immediate future. Sincerely yours, Jotham

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
It's location. Close to mall and other facilities such as airport and land transport.
Stayed 1 night in Mar 2019
Response from Jen on May 27, 2019
Dear Sir/Madame, Dear Dang O, Warm greetings from Makati Crown Regency Hotel! Thank you for choosing to stay with us. It is always a pleasure to have you here at the resort. We are overjoyed to know that you are satisfied with your stay. Indeed, our resort continues its quest to further improve its facilities and services to ensure that esteemed guests such as you would enjoy your stay. It is feedback like yours that drives us every day to do our utmost to serve our valued guests. We are looking forward to welcome you again at Makati Crown Regency Hotel. Sincerely Yours, Jenesis Marketing Communications Team

10/10 Excellent

Conrado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown Regency Hotel is affordable for us...g
My husband and I are regularly staying at Crown Regency Hotel almost yearly... Staff are friendly and they always attend to our needs..good quality service.. The location is handy and convenient just a walking distance to the malls , shops and eatery places.. Price is affordable... WIFI availability is great !
Stayed 3 nights in Feb 2019
Response from Chia, Marketing Communications Associate on Mar 2, 2019
Dear Conrado, greetings from Crown Regency Hotels & Resorts! We wish to thank you for taking the time to let us know your experience with us. We appreciate your gracious commendation of our hotel, thank you for highlighting the hotel’s notable aspects such as our ideal location, well-appointed room and our amiable staff. We strive to create a memorable experience for all of our guests. We look forward to having you here again.

10/10 Excellent

Maria, Minnesota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are courteous and helpful .they are there offering help and doing beyond their job descriptions
Stayed 2 nights in Jan 2019
Response from Chia, Marketing Communications Associate on Mar 2, 2019
Dear Maria, thank you for taking the time to write your review of our property. We really appreciate your comments regarding our customer service. It is wonderful to read that you were well taken care of and enjoyed all elements of your stay. We look forward to welcoming you back to Crown Regency Hotel Makati in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jan 2019
Response from Jen on Jul 22, 2019
Dear Sir/Madame, Warm greetings from Crown Regency Hotel Makati! Thank you for taking the time to rate Crown Regency Hotel Makati and we're very glad that you chose to stay with us! Moreover, you may share your full feedback at crownregencyhotels@gmail.com. since we take the time to listen to our valued hotel guests thus, we can continually improve our services, so please don't hesitate to share it with us. The improvement of our services and facilities to meet our guests' needs and satisfaction is an ongoing undertaking and we would be grateful if you could give us the opportunity to serve you again in the immediate future. We are overjoyed to know that you are satisfied with your stay and that our resort were above expectations. We are looking forward to welcome you again at Crown Regency Hotel Makati! Sincerely Yours, Jenesis Marketing Communications Team

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The Hotel is below my expectation. Misleading , i thought it's the same group of hotels / branch of Crown like Ortigas:(
Stayed 1 night in Jan 2019
Response from Chia, Marketing Communications Associate on Mar 2, 2019
Greetings from Crown Regency Hotels & Resorts! Thank you very much for your candid review of your recent stay at our hotel. We are so sorry to hear of the issues that you faced whilst staying with us. We take the time to listen to your constructive comments, so we can continually improve our services. We look forward to another opportunity to exceed your expectation.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Walking distance to mall and other shopping areas.
Stayed 2 nights in Jan 2019
Response from Chia, Marketing Communications Associate on Mar 2, 2019
Good day! We wish to thank you for the time and effort in sharing your positive review with us and for highlighting one of the hotel's notable aspect such as our ideal location. We'd love to welcome you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel. It's a repeated trip again. Recommended by our sales personnel.
Stayed 2 nights in Jan 2019
Response from Chia, Marketing Communications Associate on Mar 2, 2019
Good day! It is a delight to read of your wonderful experience at Crown Regency Hotel Makati. We are pleased to know that our hotel and facilities were to your liking providing you a comfortable stay. We look forward to welcome you back the soonest.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel. Feel very comfortable staying in. Will come back for sure.
Stayed 3 nights in Dec 2018
Response from Chia, Marketing Communications Associate on Feb 11, 2019
Greetings from Crown Regency Hotels & Resorts! We wish to thank you for taking the time to let us know your experience with us. We look forward to have you again should your future travels bring you back to Makati.

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2018
Response from Jen on Jul 22, 2019
Dear Sr/Madame, Warm greetings from Crown Regency Hotel Makati! Thank you for taking the time to rate Crown Regency Hotel Makati and we're very glad that you chose to stay with us! Moreover, you may share your full feedback at crownregencyhotels@gmail.com. since we take the time to listen to our valued hotel guests thus, we can continually improve our services, so please don't hesitate to share it with us. The improvement of our services and facilities to meet our guests' needs and satisfaction is an ongoing undertaking and we would be grateful if you could give us the opportunity to serve you again in the immediate future. We are overjoyed to know that you are satisfied with your stay and that our resort were above expectations. We are looking forward to welcome you again at Crown Regency Hotel Makati. Sincerely Yours, Jensesis Marketing Communications Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Jen on Jul 22, 2019
Dear SirMadame, Warm greetings from Crown Regency Hotel Makati! Thank you for taking the time to rate Crown Regency Hotel Makati and we're very glad that you chose to stay with us! Moreover, you may share your full feedback at crownregencyhotels@gmail.com. since we take the time to listen to our valued hotel guests thus, we can continually improve our services, so please don't hesitate to share it with us. The improvement of our services and facilities to meet our guests' needs and satisfaction is an ongoing undertaking and we would be grateful if you could give us the opportunity to serve you again in the immediate future. We are overjoyed to know that you are satisfied with your stay and that our resort were above expectations. We are looking forward to welcome you again at Crown Regency Hotel Makati. Sincerely Yours, Jenesis Marketing Communications Team

10/10 Excellent

Andrea, saipan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018
Response from Jen on Jul 22, 2019
Dear Sir/Madame, Warm greetings from Crown Regency Hotel Makati! Thank you for taking the time to rate Crown Regency Hotel Makati and we're very glad that you chose to stay with us! Moreover, you may share your full feedback at crownregencyhotels@gmail.com. since we take the time to listen to our valued hotel guests thus, we can continually improve our services, so please don't hesitate to share it with us. The improvement of our services and facilities to meet our guests' needs and satisfaction is an ongoing undertaking and we would be grateful if you could give us the opportunity to serve you again in the immediate future. We are overjoyed to know that you are satisfied with your stay and that our resort were above expectations. We are looking forward to welcome you again at Crown Regency Hotel Makati. Sincerely Yours, Jenesis Marketing Communications Team

10/10 Excellent

Shirley, sINGAPORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel. Will come back again for my next trip again.
Stayed 4 nights in Oct 2018

2/10 Terrible

Indrajit

Disliked: Staff & service, property conditions & facilities, room comfort
Pathetic rate for that hotel
The hotel that was provided by hotels.com option was pathetic at 7500 rate. I could have booked Ascott at that rate. The hotel looked shabby and below standard. I am not happy with the rate that was shown.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good.Staff are friendly.checking in and out are very good.rooms are clean.will definitely come back.
Stayed 4 nights in Oct 2018

8/10 Good

Emelie, Australia

Liked: Staff & service
Not as good as i thought .booked the hotel from Australia and when i got there i had to changed the room coz the air conditioning was leaking and much water on the floor .not mice thing to see for someone all the way from Australia.
Stayed 2 nights in Oct 2018

10/10 Excellent

Shirley, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close with many amenities.
Nice to shop around. Close to city easy access to many places.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2018

6/10 Okay

wayne, Toronto

room is very small, breakfast isverysimple,not worth the money.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean basic room. Close to airport. Great staff.
Stayed 1 night in Sep 2018

10/10 Excellent

ROD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018