Mega Suite

Reviews of Hotel DreamWorld Araneta Cubao

3 out of 5
Hotel DreamWorld Araneta Cubao
General Araneta, cnr General Roxas Ave, Araneta Center, Cubao, Quezon City, Manila

Reviews

6.2
Rating 10 - Excellent. 22 out of 119 reviews" "
Rating 8 - Good. 22 out of 119 reviews" "
Rating 6 - Okay. 30 out of 119 reviews" "
Rating 4 - Poor. 29 out of 119 reviews" "
Rating 2 - Terrible. 16 out of 119 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Maricon

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Karelle

Travelled with family
Liked: Staff & service
Location was superb
Stayed 2 nights in Mar 2024

10/10 Excellent

Jemima

Stayed 6 nights in Jan 2024
Response from IDB on Feb 26, 2024
Dear Ms. Jemima, I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.Thank you.Arvin A. SandroHotel Manager

4/10 Poor

Dovi Alfredo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Jerene

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible and terrible experience, never again..
Its terrible and horrible place to stay, was not able to sleep due to ichiness the whole night, air condition are very loud and not cooling down the whole night, very poor maintenance or no maintenance at all…big time regret of staying in this hotel never go back there again….
Stayed 1 night in Dec 2023

4/10 Poor

Clark

Stayed 4 nights in Nov 2023

8/10 Good

Verified traveller

Business traveller
too dark
hallways are too dark smells musty carpets are old
Stayed 1 night in Nov 2023

4/10 Poor

Rene

Stayed 1 night in Nov 2023

4/10 Poor

Marlon L.

Disliked: Property conditions & facilities
Did not like the place
Stayed 3 nights in Oct 2023

8/10 Good

Danilo

Stayed 2 nights in Oct 2023

4/10 Poor

Edgar

Stayed 5 nights in Oct 2023

4/10 Poor

Robert

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was very nice & courtios, but the problem I had was when the toilet was getting clogged, we had notified the front desk & no one came to fix the problem.
Stayed 2 nights in Aug 2023

6/10 Okay

ROSEMARIE

The property is only 3 min walk to Araneta Coliseum-Cubao. Room prices are very reasonable but of course it us not a 5 star hotel. Though the beds are clean. Bring your own shampoo & slippers.
Stayed 2 nights in Jul 2023

10/10 Excellent

Cheyrilen

Liked: Cleanliness, staff & service, property conditions & facilities
Worth it
Stayed 1 night in Jul 2023

8/10 Good

Angeline

Stayed 1 night in Jun 2023

8/10 Good

Nik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Jezrell John Armada on Jun 24, 2023
Dear Mr. Nik , Thank you for your review and for choosing Hotel Dreamworld Araneta. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,Hotel Manager

4/10 Poor

Ray

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple of things they woke us up at 6:00am to deliver breakfast which we NEVER ORDERED! After an hr we ordered our breakfast and it arrived 2 hours later! I specifically ordered with SCRAMBLED EGGS instead I got OVER EASY! How long does it take to cook a damn hotdog and scrambel eggs? Place was infested of COCKROACHES! NO BLANKETS it was just DISGUSTING! Your better off booking somewhere else!
Stayed 1 night in Mar 2023

4/10 Poor

Benjamin

Disliked: Cleanliness, property conditions & facilities, room comfort
Small cockroches are all over the room.need to fix
Stayed 4 nights in Feb 2023
Response from Jezrell John Armada on Jun 24, 2023
Dear Mr. Benjamin, I sincerely apologize for the inconvenience, we'll check on this immediately. Hoping that you will check in again at our hotel and I will guarantee that we would have improved our facilities on your next visit.Thank you.Hotel Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the easy accessibility of different ships outside the hotel.
Response from Carmela on Mar 30, 2023
Dear Ms. Anna,Thank you for your review and for choosing Dreamworld Hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,Carmela GarlitosHotel Manager

8/10 Good

Angeline

Stayed 1 night in Jan 2023
Response from Jezrell John Armada on Jun 24, 2023
Dear Ms. Angeline, Thank you for your review and for choosing Hotel Dreamworld Araneta. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,Hotel Manager

4/10 Poor

Joseph

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Bathroom had roaches. The bed was like sleeping on the floor. The tv was all static. There was no shampoo. Only bathtowls no hand towel or was clothes. The rooms looked like somthing out ofvthe 80s.

8/10 Good

Joann

Stayed 1 night in Sep 2022
Response from Hotel DreamWorld North Edsa on Jun 23, 2023
Dear Ms. Joann,I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.Thank you.Jeffrey T. RefarealHotel Manager

6/10 Okay

Senibe Salve

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good location
Stayed 1 night in Aug 2022
Response from Hotel DreamWorld Araneta Cubao on Jun 23, 2023
Dear Mr./Ms. Senibe Salve, Thank you for taking the time to give us your feedback about your stay at Hotel Dreamworld Araneta Cubao. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.Best Regards,Jeffrey T. RefarealHotel Manager

10/10 Excellent

Kristine

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Hotel Dream World. The staff was very accommodating. The room was clean and relaxing. Also, their food was REALLY GOOD. So yummy! When it comes to their location, it's really accessible. They are near to LRT/MRT, restaurants, and malls. All in all, experience was great!
Stayed 1 night in Jul 2022
Response from Jezrell John Armada on Jun 24, 2023
Dear Ms. KristineThank you for giving us a perfect rating and for recommending Hotel Dreamworld Araneta to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Sincerely,

10/10 Excellent

Kristine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super loved my stay here! Super thanks to Expedia for the easy and affordable booking. Really had an amazing time during my stay in Hotel Dreamworld. The staff is super accommodating too! Will definitely go back! ❤️
Stayed 1 night in Jun 2022
Response from Jezrell John Armada on Jun 24, 2023
Dear Ms. KristineThank you for giving us a perfect rating and for recommending Hotel Dreamworld Araneta to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Sincerely,

6/10 Okay

Rowena

The place is very convenient , mall , restaurant, groceries , and transportation ,,everything is in your step . The size of the room is fine , The one that I don’t like the most is bathroom .. that’s all the staff is very helpful . Except my order breakfast it’s take 1 hour and 30 minutes before they deliver .. supposed to be 30 to 40 minutes .. . .
Stayed 5 nights in May 2022

10/10 Excellent

Niel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool ambiance and mababait ang mga employee yung hospitality nila kudos feel mong nasa bahay ka lang the room is nice with window, i love the sinigang and pinakbet. Well recommended sa mga relatives ko na uuwi ng ibang bansan especially kung gusto mong nasa center ka kudos team Dreamworld araneta
Stayed 7 nights in May 2022
Response from Jezrell John Armada on Jun 24, 2023
Dear Mr. Niel Thank you for giving us a perfect rating and for recommending Hotel Dreamworld Araneta to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Sincerely,

8/10 Good

Wataru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 5 nights in Dec 2021
Response from Jezrell John Armada on Jun 24, 2023
Dear Mr. Wataru, We appreciate you taking the time to provide us with such candid feedback. Please email me at d02.hotelmanager@gmail.com so that I can discuss your issues personally.Sincerely,Hotel Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service
attendant was accommodating. no outside calls. broken shower however it has water heater. breakfast was not that enticing. there was free water. over all, its okay if you dont have any choice at all.
Stayed 1 night in Dec 2021
Response from Jezrell John Armada on Jun 24, 2023
Dear Mr./Ms. Traveler,Thank you for giving us a perfect rating and for recommending Hotel Dreamworld Araneta to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!Sincerely,Hotel Manager

6/10 Okay

Darius

Liked: Staff & service
The staff are friendly. But the bathroom tub is too small that Everytime I shower the water floods the the entire bathroom flooring. I have to dry it myself. TV has poor signal. No good channels available.
Stayed 9 nights in Nov 2021
Response from Jezrell John Armada on Jun 24, 2023
Dear Mr. Darius, I sincerely apologize for the inconvenience, we'll check on this immediately. Hoping that you will check in again at our hotel and I will guarantee that we would have improved our facilities on your next visit.Thank you.Hotel Manager

8/10 Good

Manuel

Stayed 2 nights in Nov 2021
Response from Jezrell John Armada on Jun 24, 2023
Dear Mr. Manuel, Thank you for your review and for choosing Dreamworld Hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Hotel Manager

2/10 Terrible

Chona

Stayed 7 nights in Oct 2021
Response from Jezrell John Armada on Jun 24, 2023
Dear Ms. Chona, We appreciate you taking the time to provide us with such candid feedback. Please email me at d02.hotelmanager@gmail.com so that I can discuss your issues personally.Sincerely,Hotel Manager

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Refresher training for Customer Service for Staff
Front desk are not that so accommodating. Lady was talking to somebody on the phone, from what I can hear its's not work related. And even I'm already in front of her she still continue with the call. When she hangs up on the phone, she did not even gave me a smile. Not a good example of customer service. We ordered food from the room and food came after more than 1 hour. Follow up the order more than 3 times. I wish everyone will have a refresher training when it comes to service and customer satisfaction.
Stayed 1 night in Jun 2021
Response from Jezrell John Armada on Jun 24, 2023
DearMr./Ms. Traveler, I hope this finds you well, I have given your feedback to the personnel concerned and we will take corrective actions. I apologize for this bad experience. This is very disappointing to hear, please let me know if you want to discuss this personally. My email address is d02.hotelmanager@gmail.com. We do hope you give us another chance to make it up to you.Sincerely,Hotel Manager

6/10 Okay

Geoffrey

Liked: Staff & service, property conditions & facilities
Good place but the wifi is very slow.
Stayed 1 night in Dec 2020
Response from Jezrell John Armada on Jun 24, 2023
Dear Mr. Geoffrey , Thank you for your review and for choosing HoteldreamWorld Araneta. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Sincerely,Hotel Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020
Response from Ms. Crisha on Mar 7, 2020
Thank you for your feedback on your stay with Hotel DreamWorld! In behalf of the management, rest assure that we will continue to improve our service and deliver delightful stay for our valued guest! Thank you and visit us again!

2/10 Terrible

Rene, Florida

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
We have to check out the very next day and not used the next day that we’re supposed to be in the hotel. Terrible terrible . Good people though just the property hotel . I took some pictures showing the flooded bathroom. Did not like it at all . Worst hotel I have stayed .
Stayed 2 nights in Feb 2020
Response from Ms. Crisha on Mar 7, 2020
Hi God Morning! We are sorry for the inconvenience this have caused you. In behalf of the management, we deeply extend our apology. Rest assured that we will take action on this.. We will greatly appreciate if you can provide us some of the information like room number, check-in, check-out time and date of check-in? Thank you so much.

2/10 Terrible

Justin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ms. Crisha on Mar 7, 2020
Hi Good Morning! We are sorry for the inconvenience this have caused you. In behalf of the management, we deeply extend our apology. Rest assured that we will take action on this.. We will greatly appreciate if you can provide us some of the information like room number, check-in, check-out time and date of check-in? Thank you so much.

8/10 Good

Annie Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience turned to good one.
I had an unfortunate experience in the hotel but Marlon, the manager was able to handle it well. Thanks for going the extra mile to provide good customer service. I appreciate it well.
Stayed 1 night in Feb 2020
Response from Ms. Crisha on Feb 22, 2020
Good Afternoon! Thank you for your feedback on your stay with Hotel Dreamworld! In behalf of the management, rest assure that we will continue to improve our service and deliver delightful stay for our valued guest! Thank you and visit us again!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Many disappointed, 5 times transfer my room , so many terrible experience in the room specially in Premium room.After weeks stay transfer again so last tranfer , was good.
Stayed 14 nights in Jan 2020
Response from Ms. Crisha on Feb 8, 2020
Hi good morning! We are sorry for the inconvenience this have caused you. In behalf of the management, we deeply extend our apology. Rest assured that we will take action on this.. We will greatly appreciate if you can provide us some of the information like room number, check-in, check-out time and date of check-in? Thank you so much.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Ms. Crisha on Jan 29, 2020
Thank you for your feedback on your stay with Hotel DreamWorld! In behalf of the management, rest assure that we will continue to improve our service and deliver delightful stay for our valued guest! Thank you and visit us again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at DreamWorld
I Thought that the place is not good but our stay was great and wonderful. We are able to have early check in once there's an available room even if we have to pay extra. We moved to our designated room later on that day. The staff are friendly and the rooms are great. Cleanliness wise. I just can't open the windows in our room since maybe because for our security purpose. It's good that I can't hear any noise from the outside. Everything is perfect the food during breakfast is superb I like danggit. Overall staying here was a good experience see you DreamWorld in my next vacation
Stayed 1 night in Jan 2020
Response from Ms. Crisha on Jan 29, 2020
Thank you for your feedback on your stay with Hotel DreamWorld! In behalf of the management, rest assure that we will continue to improve our service and deliver delightful stay for our valued guest! Thank you and visit us again!

10/10 Excellent

Jocelyn

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room Lalo na Yung color and ambiance Malamig Ang aircon malinis Ang cr at perfect and window especially pag rainy days ☺️ Room 305. at responsive ng mga room attendant especially sa request ko, since 2016 dito na talaga ako nag check in at even my family in Bulacan dito din nag check-in, I love the energy of front office especially pag dadating kme, I love the food especially sinigang and Pinakbet very Authentic, I hope Hindi magbago Ang service pag bumalik kame thank you Hotel DreamWorld for being nice and free welcome drink courtesy of Marlon dahil late check in kame. See you again DreamWorld
Stayed 10 nights in Nov 2019
Response from Ms.Crisha on Jan 8, 2020
Thank you for your feedback on your stay with Hotel DreamWorld! In behalf of the management, rest assure that we will continue to improve our service and deliver delightful stay for our valued guest! Thank you and visit us again!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room safe out of order, breakfast is not Buffer delivered to room
Stayed 2 nights in Dec 2019
Response from Crisha on Jan 6, 2020
Hi Good Morning! We are sorry for the inconvenience this have caused you. In behalf of the management, we deeply extend our apology. Rest assured that we will take action on this. We will greatly appreciate if you can provide us some of the information like room number, check-in, check-out time and date of check-in or you may text our official number 0912-413-3333. Thank you so much.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Towels had a slight smell, otherwise everything was good. I lacked the opportunity to boil water to make coffee or tea, but that's a minor thing. Thanks to the staff for their way of treating us as guests, very welcoming.
Stayed 1 night in Nov 2019
Response from Ms. Crisha on Jan 8, 2020
Hi good afternoon! We are sorry for the inconvenience this have caused you. In behalf of the management, we deeply extend our apology. Rest assured that we will take action on this.. We will greatly appreciate if you can provide us some of the information like room number, check-in, check-out time and date of check-in? Thank you so much.

10/10 Excellent

Kristina, Texas USA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice to back here at Hotel DreamWorld formerly Eurotel, Everytime na uuwi kame ng asawa ko dito kame lagi unlike Euro edsa maingay at hassle for us to stay, akala ko magbabago service nila pero still ganun pa din may mga new employees may mga dati na din andoon pa din aron, Arnold and especially Marlon na kumakausap sa asawa kong American citizen na laging galit at kinukulit Ang front desk 😀 I like the scent of my room ( 402) Boodle fight is superb! Super sulit, thank you guys for hospitality and understanding my husband pag moody na siya, I hope to see you soon and ma subukan Ang mga new rooms na nakikita ko in wedsite, Again thank you DreamWorld.
Stayed 1 night in Nov 2019
Response from Ms. Crisha on Jan 8, 2020
Thank you for your feedback on your stay with Hotel DreamWorld! In behalf of the management, rest assure that we will continue to improve our service and deliver delightful stay for our valued guest! Thank you and visit us again!

10/10 Excellent

Benedict, Australia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your food is the best specially Sinigang and Pinakbet very Authentic. You have a very great crew and Management the Handsome manager gave me bottle water in the lobby 😍. They all smile at me and greet me when they see me. They provide me all the things I need while smiling and always cheerful. Also, the room is very relaxing and clean. I really love clean rooms that is why I always choose Dream World for my staycation in Manila, The best unique Hotel in metro.
Stayed 1 night in Oct 2019
Response from HDWA on Nov 8, 2019
Greetings Mr. Benedict, Thank you for taking time to share your experience with us and your positive appreciation of the service that our team gave you. We are very happy to hear that our staff and service met your needs and expectations. We continuously strive to make our guest feel safe and at home, and also to provide finest service to ensure that our guests will always have a memorable stay with us. We look forward to welcoming you again at Hotel Dream World Araneta. Yours sincerely, The Hotel Dream World Araneta Family

10/10 Excellent

Collin, Great Britain

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello Dream World Cubao family! I felt at home when I stayed and they treated me like I am a very important client. Jhen gave me her biggest smile when she greet me on the lobby and gping out and I like that! I love the cleanliness of my room and when I requested something over phone they responded immediately. The beddings are very clean and smells good to sleep on. Sonny always gives me what I am lacking on my room and made sire it is clean all the time. The food is also excellent, like - is this a hotel or a restaurant? I am confused a lot of foods hahaha! I asked Jeff while he serves me my food why tjeir food is really delicious, he just answered they cooked it with love. And the toilet is amazing new shower and nice bathtub It is clean and you can stay there for hours to take a bath and just relax. I will tell my friends and family about my experiwnce herw in Dream World and will recommend this as their go-to hotel. Congrats! God bless!
Stayed 1 night in Sep 2019
Response from Jezrell John Armada on Jun 24, 2023
Dear Mr./Ms. Collin, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made your feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon.Best Regards,Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The room was so dark. When I use my phone flashlight I saw dusts and lots of hair in the table and floor.There is no available garbage bin. Towels are too old and already off-white. Constructions and garbage all over the hallways. I have to request for a new room but it’s exactly the same. I’m not booking this hotel anymore.
Stayed 2 nights in Oct 2019
Response from HDW on Oct 29, 2019
Warmest greetings! Thank you for taking the time to give us your feedback. We have taken this matter seriously and made sure that the department concerned has been informed to address this. We understand your sentiments regarding the room were so dark, lots of hair strands on table and floor, no garbage bin and towels are too old and already off white, construction and garbage all over the hallways. In light of this, we would like to inform you that The Hotel Dream World Araneta is undergoing improvements and renovations in some area and in rooms. We are extending our sincerest apologies for this inconvenience. Once again, we apologize for any inconvenience that this might have caused you. We shall be looking forward to your next visits. Till then, thank you very much for calling our attention to matters that will help us maintain and strengthen the highest standards which Hotel Dream World stands for. Yours sincerely, Hotel Dream World Araneta

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Jezrell John Armada on Jun 24, 2023
Dear Traveler, We appreciate you taking the time to provide us with such candid feedback. I am very sorry to hear that your stay did not meet expectations. Please email me at d02.hotelmanager@gmail.com so that I can discuss your issues personally.Sincerely,Hotel Manager

6/10 Okay

Bear, Los Angeles

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Good access to Restaurants and Shopping Mall Good access to transportation and centrally located
Stayed 7 nights in Sep 2019
Response from Jezrell John Armada on Jun 24, 2023
Dear Mr./Ms. Bear, Thank you for taking the time to give us your feedback about your stay at Hotel Dreamworld Araneta. I'm glad that you found our location convenient. Were you able to explore the area? If not, you can visit us again and we are happy to share with you the must-visit attractions as well as some hidden treasures in the area.Best Regards,Hotel Manager