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Reviews of BSA Tower Serviced Residences

3.5 out of 5
BSA Tower Serviced Residences
Unit G7, BSA Tower, 108 Gallardo St, Legaspi Village, Makati, Manila

Reviews

6.4
Rating 10 - Excellent. 63 out of 540 reviews" "
Rating 8 - Good. 164 out of 540 reviews" "
Rating 6 - Okay. 170 out of 540 reviews" "
Rating 4 - Poor. 90 out of 540 reviews" "
Rating 2 - Terrible. 53 out of 540 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

5.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Maria

Stayed 2 nights in Sep 2022

2/10 Terrible

James

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I pre-paid for two rooms for two nights. When my wife arrived she was told that BSA Tower does not rent on a short-term basis and that there were NO rooms available. They said that they didn't know that you could still reserve and pay for a room. She asked about a refund and was told they knew nothing about that. I have sent a number of emails to the manager and have received no response.
Stayed 2 nights in Aug 2022

6/10 Okay

Freddie

Stayed 13 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The entrance for the hotel is the back of the building right beside the laundromat, not as appealing as the actual lobby in the pictures. Check in area is in a very small space, can only fit 1 guest in, no area to hang around. My parents found a cockroach on the towels in the bathroom, no soap, shampoo, conditioner. However though staff are very friendly and very helpful. Will not recommend.
Stayed 4 nights in Mar 2020
Response from Raf on Mar 25, 2020
Dear Guest, Thank you for your valuable feedback. We'll be looking into your concerns. As for the soap and shampoo, we have them in big squeeze bottles inside the bathrooms now. Hopefully you give us another chance on a future reservation. Stay safe.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 14 nights in Feb 2020
Response from Kai on Mar 22, 2020
Thank you for your feedback.

8/10 Good

Mary Hazel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Kai on Mar 2, 2020
Thank you Mary Hazel for the high score given. Looking forward to welcome you back.

6/10 Okay

Verified traveller

Very hot Hotel very nice but hot stuff that carry your bag up to your room that's about it
Stayed 1 night in Apr 2019
Response from Kai on Mar 1, 2020
Thank you for your feedback.

6/10 Okay

haizhong

Disliked: Cleanliness, property conditions & facilities, room comfort
location is good, buy the overall conditions not so satisfied
Stayed 1 night in Feb 2020
Response from Kai on Feb 11, 2020
thank you for your feedback Haizhong! we will work to improve our services and product.

4/10 Poor

Verified traveller

Business traveller
BSA is BS!!!! Front door is off limit for guest use. Had to use back alley door. Misleading ad showing beautiful front entrance. Try to use and guards will STOP.you from using it. I want a refund.
Stayed 6 nights in Jan 2020
Response from Kai on Feb 11, 2020
Hi there! Thank you for letting us know. the restriction to use the entrance facing greenbelt is imposed by the condo administration. Our reception is now at Gallardo Street as advertised by the address on Expedia Group and as updated on Google Maps address. The beautiful entrance you saw must be the facade of the mall along Legazpi Street which we have already labeled as "shopping" or things to do. we have left this photo to show the activities near the property.Thank you for your feedback.

8/10 Good

Samuel AJ

Travelled with group
Liked: Staff & service
Perfect location to stay.
Our stay is just ok overall. I commend the staff for they are extremely polite and helpful. The room is kind of outdated needs some upgrade. Security is great. The location is perfect.
Stayed 2 nights in Feb 2020
Response from Kai on Feb 8, 2020
Thank you for giving feedback about your stay.

6/10 Okay

Dietz,Wilma, Seattle Washington

Business traveller
The towels smells; they are stained and not white. The lobby sucks and smell sewage😩
Stayed 17 nights in Jan 2020
Response from Gel- Front Office Department on Feb 3, 2020
Dear Ms. Wilma, Thank you for your feedback regarding your recent stay with us. We apologize also for the inconveniences you experienced while staying with us. Please know that we are doing our best to give the best services to our guest. All concerns are noted and we will have an investigation. We hope you could still come back and stay with us gain in the future.

8/10 Good

Leonora

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Kai on Feb 3, 2020
Thank you for your feedback about your stay! Hope you stay with us again soon.

8/10 Good

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only bad thing is we cannot use front door!
Stayed 2 nights in Jan 2020
Response from Kai on Feb 3, 2020
Thank you for your feedback about your stay! see us again soon

8/10 Good

Steven

Liked: Staff & service, room comfort
Stayed 1 night in Jan 2020
Response from Kai on Jan 28, 2020
Thank you for staying with us Steven, and thank you for providing us feedback as well

4/10 Poor

R.M

Travelled with partner
Disliked: Property conditions & facilities
Nothing special
Stayed 2 nights in Jan 2020
Response from Gel- Front Office Department on Jan 24, 2020
Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We would like to apologize for the inconveniences you experienced while staying with us. We hope that you could come back and stay with us again in the future. we will make sure that you will have the best stay. Thank you

10/10 Excellent

Leonce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ENJOY YOUR TIME AT BSA Tower Serviced Residences
Depending on your need: I wanted a place where I can cook and access nearby malls. In fact the area is safe and I liked the environment within and without... I had a chance of walking around during the night and never had to fear anything... I am not sure but I think this is one of places where i felt comfortable walking during the night. There are places like Ayala Garden where I spent two days just enjoying whatever was going there... no disturbance no massage girls to bother you etc. Another thing I liked the area is that there are restaurant and shops that run almost 24 hrs.
Stayed 1 night in Jan 2020
Response from Kai on Jan 23, 2020
HI Leonce, we are happy that you enjoyed your stay and was able to explore the area too. Hope to welcome you back soon!

8/10 Good

Jennifer

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very recommended
Bathroom sink was clogged. Balcony is locked sealed shut inaccessible. Overall I still recommend BSA . Very clean & staff was very friendly. Walking distance to Glorietta Mall & other shopping areas. Just about 30 minutes from the Airport.
Stayed 3 nights in Jan 2020
Response from Kai on Jan 13, 2020
Dear Jennifer. We thank you for your recent stay. We do apologize for the bathroom sink which was clogged, we hoped you were able to raise that to us for a quick fix during your stay? The balcony is kept shut for safety and security purposes. we appreciate your kind understanding.

10/10 Excellent

Pinky, NJ

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
My parents would always stay in the hotel when we visit the Philippines. They love the place and everyone are so friendly. I do love this hotel too! Keep up the good work guys! This is the 3rd time my parents are staying again there in a few weeks. See you soon! Thanks!
Stayed 2 nights in Sep 2019
Response from Gel Front Office on Jan 7, 2020
Thank you Ms. Pinky for your feedback. We are glad that your parents enjoyed there stay with us. We are excited to see you on your next visit with us! Thank you again!

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very cozy and spacious. Personnels are nice.
Stayed 2 nights in Dec 2019
Response from Kai on Dec 26, 2019
Thank you for staying with us!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Much better Wifi than BSA Suites
This one is much better than BSA Suites, Don Carlos Palanca. Water refilled every day, cleaner floors and best of all much better WiFi.
Stayed 5 nights in Dec 2019

2/10 Terrible

Hector gerard

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Bad faith! Unconcerned management!
The front office staff disclosed the terrible situation of an elevator technical malfunction, only after I signed the accommodation agreement. The elevator works for a short 30 minute window period every 2 hours. For the next 2 days hotel I and other hotel had to suffer and wait in a cramped crowded elevator lobby (no seats) for the short window period by which to access our hotel rooms. Terrible circumstances which the hotel management could have alleviated with a few additional amenities. It seems they just don't care. Very deficient management action for an otherwise well located hotel.
Stayed 2 nights in Nov 2019
Response from Gel- Guest Services on Dec 22, 2019
Dear Mr. Hector, Thank you for your feedback regarding your recent stay with us. First of all, we would like to apologize for the inconveniences you had experience while staying with us. We had a problem with the building elevators. The breaker where the electricity is connected was broken that is why that building administration had to have fixed as soon possible. Please know that the situation is beyond our control. It took days before it was fixed. To assist guest, schedule of the lift was given. Again we apologize for the uncontrollable situation you had experienced. As of the moment, the elevators is working already. We do hope to see you again on your next visit. Thank you

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 9 nights in Dec 2019
Response from Gel- Guest Services on Dec 22, 2019
Thank you for staying with us. We hope to see you again on your next trip.

4/10 Poor

Adrian

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
not able to access the lobby to check-in counter
The check in counter is at the back of the property, not convenient and is bad when they make you walk around the outside like a 100 metres dragging your luggage, not able to use the lobby corridor as informed by the porter until after check-in. the unit is dated and power sockets points in awkward location. Balcony is locked for security reasons which i feel is more to prevent smoking or jumping off the building.
Stayed 1 night in Dec 2019
Response from Kai on Dec 9, 2019
Hi Adrian, thank you for your feedback. We do apologise if the changes within the building has posed some inconveniences. We have been proactively messaging incoming guests to ensure they advise their transfers/rides drop off point is at Gallardo Street. Rest assured that we have staff ready to assist guests should they still be dropped off along Legazpi.

2/10 Terrible

Alain

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location amd nothing else
Location and nothing else
Stayed 1 night in Dec 2019
Response from Kai on Dec 8, 2019
Hi Alain. We are sad to hear you were unhappy about the stay. If you wish to give us details on what happened, we can work on improvements.

8/10 Good

Hans-Henning

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bumpy start, but room was great.
The room was very large and was kept clean. All amenities were provided. Unfortunately was my first impression at the reception very bad, as due to some dispute between operator and owner front entrance was not accessible for guests and I had to enter through the back door. However, the staff was nice and accommodating and I have no complaints otherwise. I hope for the operator that they can work on matters.
Stayed 4 nights in Nov 2019
Response from Kai on Dec 7, 2019
Hi Hans-Henning, thank you for your feedback. We do apologise if the changes within the building has posed some inconveniences. We have been proactively messaging incoming guests to ensure drop off point is now at Gallardo Street. Rest assured that we have our staff ready to assist you.

6/10 Okay

Roger

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Elevator/ Lift was Broken. Walked up 21 floors
Nice room for the price, but elevator was not working, so I had to walk up 21 flights of stairs.
Stayed 3 nights in Nov 2019
Response from Gel - Front Office Department on Dec 2, 2019
Thank you for your feedback regarding your recent stay with us Mr. Roberts. First we would like to apologize for the inconvenience your experienced while staying with us. For the elevators, we apologize but there was an emergency happened on the system breaker of the building which the elevators electricity is connected. It was unexpected, untimely and beyond our control. As of the moment, the breaker was already fixed and elevator is in normal operation. Thank you for your understanding and we hope you could stay with us again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was just surprised that their reception area is at the back. The contract for front entrance apparently expired. That was the downside only.
Stayed 1 night in Nov 2019
Response from Kai on Dec 1, 2019
Hi there! thank you for your feedback. We are constantly improving our services including the new location of our hotel entrance to serve you better.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from kai on Dec 1, 2019
Thank you for your feedback!

2/10 Terrible

Ms. C

Disliked: Property conditions & facilities, room comfort
Terrible
Terrible not to stay again. Their is no elevator as their is a fault and they don’t have any back up or alternative until the next day which is a 30min run of elevator every two hours. If their is anything good it is the hard work of Jhunell,Rey and the bellmans and housekeeping to work triple hard on this condition hopefully the higher management can see that because apart from this hardworking people the top management are useless.
Stayed 5 nights in Nov 2019
Response from Kai on Dec 8, 2019
would like to apologize for the inconvenience you havev experienced while staying with us. there was an emergency happened on the system breaker of the building which the elevators electricity is connected. It was unexpected, untimely and beyond our control. It has affected the tenants and hotel guests. The breaker has been fixed and elevator is in normal operation. Thank you for your understanding and we hope you could stay with us again in the future

8/10 Good

torben

Liked: Cleanliness, staff & service
Staff was very good
Stayed 4 nights in Nov 2019
Response from Kai on Nov 26, 2019
Thank you Torben for staying with us!

10/10 Excellent

Edsel, Creek

Liked: Cleanliness, amenities
I highly recommend. Close to almost everything you need for a vacation.
Stayed 14 nights in Nov 2019
Response from Kai on Nov 25, 2019
Thank you Edsel and we hope to welcome you back here in Bsa Tower.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and excellent location
What was very impressive was how friendly the staff were during our stay. They are always willing to assist and always with a smile. Location is great central location. It was recommended to me by a friend and will do the same. Word of mouth is the best review. Will definitely be back. Would like to do a shout out to Nilo the bellman and Danica the room attendant.
Stayed 8 nights in Nov 2019
Response from Kai on Nov 25, 2019
Thank you for your recent stay! we have shared your commendation to our staff. we hope to welcome you back again soon,

2/10 Terrible

Le

Stayed 5 nights in Nov 2019

8/10 Good

Robert

Travelled with family
Convenient and affordable Non-cancellation clause not good
Stayed 3 nights in Nov 2019
Response from Kai on Nov 16, 2019
Thank you for your feedback Robert. we do provide options in Expedia to book the non reundable rates or the rates with flexible cancellation policies so our guests have options when making their booking.

8/10 Good

Vergie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Gel- Front Office Department on Nov 14, 2019
Thank you for staying with us! We hope to see you again on your next trip.

6/10 Okay

Laarni

Stayed 2 nights in Nov 2019
Response from Gel- Front Office Department on Nov 14, 2019
Thank you for staying with us. We hope to see you again on your next trip.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The equipment is antiquated. The room is also not upgraded. Bathroom is very very old. Kitchenette is antiquated.
Stayed 5 nights in Oct 2019
Response from Gel - Front Office Department on Nov 10, 2019
Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. First we would like to apologize for the inconvenience you experienced while staying with us. Please know that we are doing our best to give your the best comfort. As of the moment, we are on the process of renovating some of our rooms and soon new rooms will be released for guest use. We hope you could visit us again in the future and try our services again. Our Guest Services Agents will be assisting and welcoming you. Thank you.

6/10 Okay

michael

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2019
Response from Kai on Nov 7, 2019
Thank you for staying with us Michael! we hope to be able to serve you better on your next stay. do let us know how we can do better.

6/10 Okay

Robert

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very helpful and accommodating. They are very pleasant. The guards help you cross the busy road.
Stayed 2 nights in Oct 2019
Response from FO on Nov 1, 2019
Dear Guest, Thank you so much for such a wonderful review! We thank you for sharing your thoughts with us. Your feedback helps us to provide a better service. Have a great day ahead! ☺

10/10 Excellent

JP, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to shopping and restaurants. Will stay here again next time I’m in Makati.
Stayed 2 nights in Oct 2019
Response from FO on Oct 31, 2019
Good day Sir JP, We really do appreciate your feedback. Thank you for sharing your beautiful thoughts with us. Thank you and have a great day ahead! ☺

10/10 Excellent

Pepito Jr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Gel - Front Office Department on Oct 27, 2019
Thank you for staying with us. We hope you could visit us again on your next trip!

8/10 Good

MarisJ, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at BSA Tower for one week. Location is superb! The staff are very friendly and helpful. The room was spacious. However, WiFi kept dropping on the last three days. If you have to request an extension past the noon checkout, the most they’ll give you is another hour. Otherwise, BSA will charge you PHP 1,200. I don’t understand why they couldn’t extend my checkout past 1pm even though they were not busy that day. Other places I’ve stayed at in the past were more considerate.
Stayed 7 nights in Sep 2019
Response from Gel- Front Office Department on Oct 6, 2019
Thank you for your feedback Ms. Maris regarding your recent stay with us. First we would like to apologize for the inconvenience you experienced. Check out is 12:00 noon however, late check out request depends on the availability of the room. On the other hand, we would like to thank you for staying with us. Your positive feedback encourages us to do our work better. We hope you can come back gain in the future and visit us again.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
traveled from USA
My overall stay at this hotel , a lot of restaurants surrounding residences yes . the service is okay it was under construction but just a few steps of walk no big deal . the bad thing are there was ants on the dining room table. will I go back to stay maybe if I am at that area.
Stayed 1 night in Sep 2019
Response from Kai on Nov 16, 2019
Hi There ! apologies for the inconvenience encountered during your stay. we appreciate the feedback

8/10 Good

Mabel, Auburn, Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , very good staff and services . I don’t like is the front desk office was moved at the back of the building.
Stayed 13 nights in Sep 2019
Response from Gel- Front Office Department on Oct 2, 2019
Dear Ms Mabel, Thank you for your feedback regarding your recent stay with us. Our location is very good indeed. We are very near the shopping malls and other corporate offices. We are glad that you also enjoyed our services. our staff are really friendly and accommodating. On the other hand, we would like to apologize for your concern with regards to our reception. Thank you again and we hope to see you on your next visit.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The cleaners and the door man was amazing. I look forward to telling my friends about your business.
Stayed 24 nights in Sep 2019
Response from Gel- Front Office Department on Sep 27, 2019
Dear Valued Guest, Thank you for your feedback regarding your recent stay with us. We are glad that you enjoyed your stay. Our staff are very accommodating. We value our guest and we want everyone's stay to be comfortable. Thank you again and we hope to see you on your next visit.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable hotel
Good price. Very convenient.
Stayed 3 nights in Sep 2019
Response from Gel- Front Office Department on Sep 18, 2019
Thank you Ms. Jean for your feedback! We are glad that you enjoyed your stay with us. Yes our price is very reasonable. Our rooms are big and location is ideal as well. Very convenient to everything. Thank you again and we hope to see you on your next visit.

8/10 Good

Peter

Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 5 nights in Sep 2019
Response from Gel- Front Office Department on Sep 13, 2019
Thank you for staying with us. We hope to see you again on your next visit.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from FO Department on Sep 7, 2019
Thank you for staying with us.