Outdoor pool, pool umbrellas

Reviews of Hotel by the Red Canal

3.5 out of 5
Hotel by the Red Canal
No.417, corner of 63 rd & 22 nd Road, Mandalay

Reviews

9.2

Wonderful

Rating 10 - Excellent. 49 out of 77 reviews" "
Rating 8 - Good. 20 out of 77 reviews" "
Rating 6 - Okay. 6 out of 77 reviews" "
Rating 4 - Poor. 2 out of 77 reviews" "
Rating 2 - Terrible. 0 out of 77 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Yoon Wati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely hotel and lovely staff
Stayed 2 nights in Jan 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, room comfort
Relaxing stay!
This was my first stop in Mandalay and I didn't know the streets and vibe would feel so hectic. Thank goodness this hotel was a calm safe haven. The staff was attentive and prompt and even helped me book a fair priced driver to Inle Lake. As it is a crazy time in this country, I am so thankful this hotel made me feel welcome and looked out for me. I highly recommend this hotel as a jumping off point to do your tours.
Stayed 2 nights in Dec 2022

4/10 Poor

AKIRA

Stayed 1 night in Apr 2021
Response from Myat on Apr 26, 2021
Thanks for your rating.

10/10 Excellent

Ruth

Stayed 3 nights in Jul 2020
Response from Myat Noe on Aug 19, 2020
Dear Ms Ruth, Mingalarbar ! Thanks for giving us full rating and we are really appreciated it. If we have a chance to host you again, we would like to serve you as our valuable guest in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Myat on Feb 22, 2020
Thank you for your rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in a good location in Mandalay. All staff very helpful, friendly and polite. Very nice hotel would stay there again
Stayed 2 nights in Dec 2019
Response from Myat Noe on Dec 16, 2019
Dear Valued Guest, Thank you for your kind review and we are delighted to hear that you have enjoyed your stay with us. We hope to welcome you again as our valuable guest.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best boutique hotel to stay at in Mandalay. A little green oasis in the middle of a sprawling city. Free breakfast, free happy hour, great service, great Indian food.
Stayed 2 nights in Nov 2019
Response from Myat Noe on Dec 16, 2019
Dear Martin, Thank you for your kind review and we are delighted to hear that you have enjoyed your stay with us. We hope to welcome you again as our valuable guest.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, traditional basecamp for a visit to Mandalay
I enjoyed a very nice 3 night stay at this property while I was recently in Mandalay. It has a great deal of traditional character and the staff were very friendly and professional. It has a pool and gym which were nice when one needed to get out of the heat during midday, but it was walking distance to Mandalay Palace and Mandalay Hill which was really nice. Rooms are a bit small, but very comfortable. Great place to stay
Stayed 3 nights in Nov 2019
Response from Myat Noe on Dec 16, 2019
Dear William, Thank you for your kind review and we are delighted to hear that you have enjoyed your stay with us. We hope to welcome you again as our valuable guest.

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Situacion y alojamiento muy recomendables
Muy correcto! En una calle muy tranquila a pesar de estar en pleno centro y muy cerca de todos los sitios de mayor interes. El recepcionista nos ayudo mucho a planificar nuestra estancia y gracias a el pudimos ver lo mas relevante en dos dias
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and comfortable place for two nights in Mandalay. Restaurant is good, like the flavored waters and the fresh passion fruit juice at breakfast. They try hard with the poolside drinks and tea hour. But because the pool made our skin itch we wouldn’t stay here again. We picked the place because it had a pool, very important to us. In Bagan before Mandalay the pool was great and after in Inle our pool was great. But this one was miserable to swim in because of the itchy water. We tried it twice and both times, itchy immediately. The level of service of the staff is top notch, whoever has trained them does an amazing job. They all are so on top of everything it was pretty amazing to see. They literally jump up to be attentive. May is especially outstanding. Our shower tub pooled water/stopped up, but luckily there was a second shower on our patio so we used that instead.
Stayed 2 nights in Aug 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique hotel
Really nice hotel, beautifully furnished and great, helpful staff. Small, decent gym, good WiFi, and good breakfast. Also free coffee or tea offered in the afternoon. I would definitely stay again.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel is a lovely property and the staff were particularly helpful. There were 3 things that I found particularly disappointing. Firstly, the food and beverage services at the Spice Garden (breakfast and dinner) were very ordinary. The coffee and tea were awful, the breakfast very average quality. One evening meal I had the food equally poor, especially considering the USD prices charged. Along the same lines, the spa prices were western prices in USD - a 1 hour treatment charging USD50 (did not use so cannot comment on the quality, but this seems ridiculous in Myanmar). The other disappointment was the one window to the room faced on to a grungy building which meant no natural light at all to our room. If they could improve the F&B quality then I would probably give this place a 5 rating.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Ashwin Kumar on Apr 30, 2019
Thank you so much for your ratings We hope to see you again. If you think that somewhere missing from our side, please feel free to share us. We will sure take care our quality and service.

10/10 Excellent

TJS, West Chester, OH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, boutique. oasis-like hotel. Great, friendly, helpful staff. Really enjoyed our stay.
Stayed 3 nights in Feb 2019
Response from Ashwin Kumar on Apr 5, 2019
Thank you so much for your comments and excellent ratings We hope to see you again.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mandalays best
I doubt i will ever stay elsewhere in mandalay... After several disappointing choices i happened across this place and it was just wonderful albeit pricey for mandalay.
Stayed 1 night in Feb 2019
Response from Ashwin Kumar on Apr 5, 2019
Thank you so much for your comments and excellent ratings We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Getaway to Mandalay
A well run, nice little hotel.
Stayed 3 nights in Feb 2019
Response from Ashwin Kumar on Apr 5, 2019
Thank you so much for your comments and excellent ratings We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little gem in the center of mandalay. Peaceful and elegant, attention to detail. Really wonderful.
Stayed 1 night in Feb 2019
Response from Nwe Nwe on Feb 12, 2019
Thank you for your feedback and we appreciate all of your feedback we receive.

10/10 Excellent

Tony, Yangon, Myanmar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always there to see to your comfort. The grounds on which this boutique hotel on are beautiful and make you feel as though you are in the middle of the quaint rainforests of Myanmar even though you are in the heart of Mandalay. Upon arrival washcloths and juice are the norm as well as cocktail hour by the pool upon your arrival back for the day. I will definitely be staying at this place when I come back to Mandalay.
Stayed 2 nights in Nov 2018
Response from Ashwin Kumar on Apr 5, 2019
Thank you so much for your comments and excellent ratings We hope to see you again.

10/10 Excellent

Steven Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Staff were great Good in Spice Garden Restaurant- superb, we have eaten there every night Rooms on the small size but ok
Stayed 3 nights in Nov 2018
Response from Ashwin Kumar on Apr 5, 2019
Thank you so much for your comments and excellent ratings We hope to see you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic front desk staff. Really charming concept.
Stayed 1 night in Nov 2018
Response from Ashwin Kumar on Apr 5, 2019
Thank you so much for your comments and excellent ratings We hope to see you again.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Little Touches Made it Great.
Loved the hotel, friendly staff, happy to do anything to make your stay the best. Great little pool and loungers, good gym with free water and towel, free cocktails, a choice of three, between 6.30-7.30 (drink as much as you can during that happy hour), breakfast a bit samey but good, restaurant Indian, not entirely happy with that as very limited international choices and I did not notice a single Indian customer! Only complaint is that there was no book in the rooms indicating their full range of facilities. I missed out on a workout in the Gym for two days because it is tucked away and I didn’t know it was there! Location wasn’t perfect being a little off the beaten track but otherwise a superb boutique hotel with many little extras to increase one’s comfort.
Stayed 4 nights in Oct 2018
Response from Ashwin Kumar on Apr 5, 2019
Thank you so much for your comments and ratings We hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel close to touristic attractions. Beautiful garden, good food, very polite personnel.
Stayed 2 nights in Jan 2018
Response from Nwe Nwe on Feb 24, 2018
Thank you for taking the time to give feedback from your stay. We look forward to your return in the near future.

8/10 Good

James J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Cozy Hideaway by the Red Canal
Service was exceptional, especially at the restaurant where we were always greeted with the infectious smile of Nan Win. The breakfast buffet is very nice and caters to both Asian and European tastes. The dinner menu is mostly traditional Indian food but there is a great variety. Whenever we returned from a day's outings we were met at the entrance and given an herbal tea and a cold towel for the face. The rooms and common areas are nice but, except for the bathrooms, there is insufficient lighting. The grounds are small but beautiful and the gardens are well manicured. Wi-Fi is spotty. Yet, the small size of the hotel and the great service make for intimacy and good memories. When we left, five staff members assembled at the exit to wave goodbye. Where else would you find this? I would definitely return.
Stayed 3 nights in Nov 2017
Response from Sayem Kumar, Assistant Administrator on Jan 31, 2018
Dear James, Thank you for your positive review of our hotel and we are delighted to have met your expectations. And as par what you said in your review, we would be overjoyed to be afforded another chance to host you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, it's the 2nd time we stay there. The food at the restaurant is also very good indian food.
Stayed 1 night in Dec 2017
Response from Sayem Kumar, Assistant Administrator on Jan 31, 2018
Thank you for your positive review and an excellent rating of our hotel! We hope to welcome you once again.

10/10 Excellent

sue, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The lovliest most helpful staff.
We loved this hotel. An oasis amidst the hustle and bustle. Staff go out of their way to help and serve. We loved our stay
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best!
Hotel by the Red Canal is the best in every sense and by every indicator. I wished staying there even longer. Thanks!

10/10 Excellent

TREVOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best small hotel by far.
Only had three days to spare in Myanmar and certainly made an excellent choice in hotel. Not too big and not too small. The staff were excellent they went out off their way to make our stay most enjoyable.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels more like a resort!
The place seems rather unassuming from the outside, located in a typical suburb of Mandalay. Once you get inside though, it feels like you're in the days of the British Empire, in a resort for adventurers in the middle of the jungle. Attentive and friendly staff, a relaxing poolside, and grounds that feel more like you're in a small Burmese village, rather than in the middle of the dusty sprawl of the city. The breakfast is quite good with a nice variety of dishes, and the dinner service is absolutely fantastic and probably the best food I had during my travels around Myanmar. Their course options let you choose from Indian, Burmese, and Western food and are very reasonably priced, have plenty of variety, and are of large portions. The area around the hotel is rather uninteresting, it's close to the castle but otherwise it's just typical suburban fare and nothing is really within walking distance, especially in the typical Myanmar weather (I would imagine this would be the case anywhere, as Mandalay is rather spread out). Regardless, taxis will get you wherever you need to go, and the hotel will help arrange you to go anywhere you want. Overall I can't imagine there being a better place to spend your time in Mandalay, it's a very relaxing environment with top class service and a Burmese environment that you won't find in a normal hotel.

10/10 Excellent

Tint , Walnut, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence.
It is a mid size hotel but it includes all the facility which we need. Room is very clean & service is perfect.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

hotton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Michael, Singapore

Liked: Cleanliness
Disliked: Room comfort
Close but no cigar.
It feels a little harsh to not be writing a great review, as compared to the Neon monstrosities which seem to be the only other options in Mandalay, it really wasn't all that bad. The Good - the rooms are clean and a decent size, it's a hop skip and a jump from most of the tourist attractions (palace, hill, pagoda etc), or if you just continue up the same street you can get away from the tourists and see a little of the real Mandalay. Some of the staff try to be very helpful, and there is a warm welcome. The Bad - it's right next to another restaurant which seemed to have horrendous Karaoke nights so loud that you may as well give in and join them, the breakfast is pretty weak, the restaurant is decent but weirdly it's and Indian rather than local cuisine, and they completely overcharge for wine (e.g. the Rose D'Inle was about USD10 at the shops in town, USD 22 at other hotels, and USD 40 here). Some of the staff aren't anywhere near as helpful as others, and will try to rip you off for taxis, or take advantage of the dual currency system (3 taxis to and from the airport cost USD 10-12, for the last they tried to charge USD 20, but quickly backed down). The outdoor showers seem like a nice idea until you realise they are absolutely riddled with mosquitoes! Shame! All told, I don't know that you could find a much better place in Mandalay, but with a little bit of effort they could really make this somewhere a lot more special.

10/10 Excellent

Agnes, Norwich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent small friendly hotel
Very comfortable small hotel with genuinely helpful and friendly staff. Good location close to the Palace.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming small hotel
Small hotel. Very friendly. Clean rooms. Free wifi. Central location. Small pool is probably 10 meters long. Bikes available. Close to entrance of king's palace. 10 minute bike ride to Mandalay hill. Quality of service is high.
Dear Sir, Mingalarbar! Thank you for your recent stay at our hotel, Hoel by the Red Canal, Mandalay. We hope that your stay was pleasant and our accommodations and services were acceptable to you. We sincerely appreciate your business and we value the opinions of our guests. Thank you for taking the time to give feedback from your stay. Thank you again for the opportunity to have you as our guests. We look forward to your return in the near future. Best Regards, Ashwin Kumar.

10/10 Excellent

Ginette, Toronto Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the city
Beautiful clean hotel with a fabulous Indian Restaurant, oasis in the city. Wifi was hit and miss. Nice to have access to a swimming pool and the staff was very helpful
Dear Mr.Ginette, Mingalarbar! Thank you for your recent stay at our hotel, Hoel by the Red Canal, Mandalay. We hope that your stay was pleasant and our accommodations and services were acceptable to you. We sincerely appreciate your business and we value the opinions of our guests. Thank you for taking the time to give feedback from your stay. Thank you again for the opportunity to have you as our guests. We look forward to your return in the near future. Best Regards, Mr.Ashwin Kumar.

8/10 Good

Philip, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel because of the Great People
A great stay at a cozy hotel. Wonderful service and people. A little dark if you don't have one of the rooms facing outward-might be best to request such a room. The people are beyond hospitable and helpful in all aspects of our stay. They are really the reason the hotel is so well liked. The restaurant is also very good and the happy hour for guests and free use of bicycles is appreciated!
Dear Mr.Philip, Mingalarbar! Thank you for your recent stay at our hotel, Hoel by the Red Canal, Mandalay. We hope that your stay was pleasant and our accommodations and services were acceptable to you. We sincerely appreciate your business and we value the opinions of our guests. Thank you for taking the time to give feedback from your stay. Thank you again for the opportunity to have you as our guests. We look forward to your return in the near future. Best Regards, Ashwin Kumar.

10/10 Excellent

Ian, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Absolutely amazing stay from start to finish. The staff were so kind and helpful to our every request and the view from the balcony was just stunning. I would definitely stay here again if I was to return to Mandalay.
Dear Lan, Mingalarbar! Thank you for your recent stay at our hotel, Hoel by the Red Canal, Mandalay. We hope that your stay was pleasant and our accommodations and services were acceptable to you. We sincerely appreciate your business and we value the opinions of our guests. Thank you for taking the time to give feedback from your stay. Thank you again for the opportunity to have you as our guests. We look forward to your return in the near future. Best Regards, Mr.Ashwin Kumar.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and relaxing stay at Red Canal
Great stay, staff incredibly nice and helpful! Close to the main temples, to the palace and Mandalay hill. The pool is perfect to chill out after a long day of visits.

10/10 Excellent

Chad, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a beautiful hotel with an excellent staff and an excellent restaurant. Highly recommend it if you visit Mandalay.

10/10 Excellent

jeff, san Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and sweet hotel
Staff was very attentive, had an issue with a sink, they fixed it within 10 minutes. People working there were really nice, treated me like royalty. Food a bit more expensive, but really good and nice portions. Definitely would stay there again. A little oasis in the midst of hectic Mandalay surrounding.

10/10 Excellent

Jill, Caloundra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our best stay in Myanmar
We loved this place. At first the neighbourhood looked a little out of the way but we soon realised it was perfect. The locals are gorgeous, it is a short bike ride to all the key places, and it was quiet. It is clear that the management and staff all work together to create a lovely atmosphere. Free bikes to ride to the sights, complimentary cocktails at happy hour, more than daily room checks,etc. Thaw and Chit were great at front of house, ensuring nothing was a problem. We found his much nicer than the flash resort that we stayed in at Bagan. My husband enjoyed his massages and the hotel restaurant had great food. It was a fabulous base from which to explore all of Mandalay.

10/10 Excellent

romantic weeken, manchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel near Royal Palace
This is a high quality hotel, very clean, extremely helpful and friendly staff. The breakfast was varied and delicious. I would recommend anyone to stay here, if visiting Mandalay!

10/10 Excellent

Roberta, Westchester NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful oasis in Mandalay
We had a wonderful stay. We loved the restaurant and the hotel itself. The service was extraordinary.

8/10 Good

Dan, New York

Liked: Staff & service
one of the few reasonable choices in Mandalay
good staff, good breakfast, rooms feel tight, but overall a nice option for Mandalay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique Hotel in Town!
Hotel offers free afternoon teas and snacks,and in the evening free cocktails by the pool with traditional harp playing, away from buzzy crowd outside,very nice. All the staffs are very polite,smiley speak good English,very helpful.

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in Mandalay!
Nice and cosy hotel in Mandaly, great value for the price!

4/10 Poor

Verified traveller

Stayed 4 nights in Aug 2020
Response from Myat Noe on Aug 19, 2020
Dear Guest, Thank you for your rating and we hope to welcome you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Myat Noe on Mar 14, 2020
Thank you for the great rating.