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Reviews of Kimpton Clocktower, an IHG Hotel

5 out of 5
Kimpton Clocktower, an IHG Hotel
Oxford Street, Manchester, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 834 out of 1157 reviews" "
Rating 8 - Good. 171 out of 1157 reviews" "
Rating 6 - Okay. 80 out of 1157 reviews" "
Rating 4 - Poor. 40 out of 1157 reviews" "
Rating 2 - Terrible. 32 out of 1157 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ricardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredibly special and beautiful hotel to stay in Manchester, central and with big spacious rooms. The building is magical and the dining/breakfast/bar space is very beautiful. We were very well treated and felt at home here. The only issue I would point out is that the breakfast should be included in the price, as is the norm in Europe.
Stayed 2 nights in May 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remarkable property. Historical. Classy. Top notch. Wonderful! Great staff. Great food. Can’t say enough to encourage travellers to spend three days!
Stayed 2 nights in May 2024

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful and hospitable hotel. We really enjoyed our stay here and they were very accommodating. Also loved their bath products and the lobby smells amazing! Only wish we weren’t travelling overseas so I could have further enjoyed the beautiful adjoining flower shop.
Stayed 1 night in Apr 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel building has an interesting history with original features throughout. Staff were always obliging with our requests .
Stayed 2 nights in Apr 2024

8/10 Good

Leticia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I probably should have done my homework on this hotel before booking my stay. I had to learn the hard way that it’s known to be one of the top most haunted places in Manchester. Don’t get me wrong, the building is beautiful, the lobby is beautiful and the rooms are great. But the tension and anxiety you feel as you walk through the hallways after getting off the elevator .. it takes away the whole purpose of being relaxed at a hotel. The hallway lights are sensors so they stay off for the most part, and at night it’s the most creepiest experience ever. I would only recommend this place if you enjoy that kind of stuff, otherwise it’s not worth it.
Stayed 4 nights in Apr 2024

10/10 Excellent

Aisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The room was clean and beautiful . Not your ordinary hotel which made our stay that much more special. The English breakfast was wonderful and yummy. The restaurant at Kimpton - the Refuge food was delicious. The Kimoton is close to all your needs whether it’s for food convenient stores or buses and trams. Highly recommended.
Stayed 6 nights in Apr 2024

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful historic building , excellent customer service and a good breakfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic one night stay at this hotel as a family of four. A very comfortable room, and brilliant breakfast, but what stood out the most was the staff - everyone we came into contact with was so warm, helpful and friendly. Thank you!
Stayed 1 night in Apr 2024

10/10 Excellent

Leticia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing so happy to have booked our stay here!
Stayed 1 night in Apr 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gabriella - Front Office Team Member on Apr 13, 2024
Thank you for your 4/5 review, we look forward to welcoming you back to our hotel soon.

8/10 Good

Mark, Marina del Rey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I moved from the excellent nearby Brooklyn Hotel because I wanted to spend a couple of nights in one of Manchester's grandest and most impressive buildings. The lobby isn't large but is beautiful. The hotel itself is a fascinating maze, which lots of strange turns and unexpected interior details. It isn't quite luxurious -- the age of the building precludes that -- but it is quite nice. I very much liked my room with a large (and very nicely appointed) bath and views (a little restricted by smallish windows) on three sides including over the nearby railtracks. Basically, this is a very nice hotel in a very unique setting. Probably not as impressive as it was at its heyday - but fun and comfortable nevertheless.
Stayed 1 night in Feb 2024

6/10 Okay

David, YORK

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property lovely. Room very warm and air con didn’t seem to help. Ordered a chilled bottle of wine to be delivered to the room before arrival…but it wasn’t there! Then got charged to my card afterwards anyway!! :)
Stayed 1 night in Apr 2024

10/10 Excellent

Blake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Dad and I went to see Manchester United vs. Liverpool at Old Trafford. The hotel staff was great about showing us how to navigate the tram system so we took the tram from St. Peter’s sq to ManCity to take the stadium tour and to get to Old Trafford for the game. All of about a 5 minute walk from the hotel. Lots of great food within walking distance, had a great breakfast at the hotel. They were having train strikes during our trip so the hotel staff got us a driver to get us to the airport. Everyone was so nice and helpful, would definitely recommend coming back.
Stayed 2 nights in Apr 2024

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gabriella - Front Office Team Member on Apr 13, 2024
Thank you for your 4/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gabriella - Front Office Team Member on Apr 4, 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing not to like!!
Stayed 1 night in Mar 2024
Response from Gabriella - Front Office Team Member on Apr 4, 2024
Thank you for taking a moment of time to leave us such a lovely review. I'm delighted you enjoyed your whole experience of the Kimpton Clocktower.We look forward to welcoming you back here on your next stay.

10/10 Excellent

Lee

Stayed 1 night in Mar 2024
Response from Gabriella - Front Office Team Member on Apr 26, 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Helen, Keighley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, had a good nights sleep - quiet room, pillows and bed very comfortable
Stayed 1 night in Mar 2024
Response from Gabriella - Front Office Team Member on Mar 25, 2024
Thank you for taking a moment of your time to leave us a great review.we’re so glad you enjoyed your visit to Kimpton Clocktower including our beautiful historical hotel and our spacious comfortable bedroom.We look forward to welcoming you back here on your next stay.

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building was amazing! lots of history. The Bedroom and facilities were 1st class. Would highly recommend staying here and will stay next time we are in town. Its next door to the Palace theatre and 20mins walk from o2 Apollo.
Stayed 1 night in Mar 2024

10/10 Excellent

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice with a great restaurant onsite. Other dining options plus a grocery store are an easy walk from the hotel. Concierge and front desk were great. One of the best hotel gyms I’ve experienced. My only 2 issues are that they have company meetings/events which take up areas that can be used by guests specifically the game area. Also noise from the street and the DJ at the restaurant can be loud.
Stayed 3 nights in Mar 2024

10/10 Excellent

Jessica

Stayed 2 nights in Mar 2024
Response from Gabriella - Front Office Team Member on Mar 20, 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Pedro

Stayed 2 nights in Mar 2024
Response from Gabriella - Front Office Team Member on Mar 18, 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Gabriella - Front Office Team Member on Mar 16, 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Cyrus K.

Stayed 5 nights in Mar 2024
Response from Gabriella - Front Office Team Member on Apr 4, 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Krishna

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Loved our stay, only slight annoyance was the pool table being effectively unsuable, but we loved our room and the staff were excellent.
Stayed 1 night in Mar 2024

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything great apart from bed very small double and bar music too loud when talking to friends.
Stayed 2 nights in Mar 2024

10/10 Excellent

Liam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on Mar 12, 2024
Thank you for taking a moment of your time to leave us a great review.I'm delighted you enjoyed your whole experience of the Kimpton Clocktower.We look forward to welcoming you back here on your next stay.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like to stay here when we go to the Palace theatre. It's convenient and the accommodation is second to none
Stayed 1 night in Mar 2024
Response from Gabriella - Front Office Team Member on Mar 26, 2024
Thank you for taking a moment of time to leave us such a lovely review.It's glad to hear that you like our convenient location. We look forward to welcoming you back here on your next stay.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is first class: great staff who do their best to meet your needs, bar and restaurant area are beautiful and rooms are very quiet and clean
Stayed 1 night in Mar 2024
Response from Gabriella - Front Office Team Member on Mar 26, 2024
It was an absolute pleasure to read your review, thank you for taking some time to share your experience.I'm delighted you enjoyed your whole experience of the Kimpton Clocktower and Refuge and including our historical hotel, friendly team members, comfortable spacious bedroom, the amenities in room and the atmosphere in Refuge.The team really appreciate your feedback and can’t wait to welcome you back again.

10/10 Excellent

Erin

Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on Mar 20, 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay
Stayed 2 nights in Feb 2024
Response from Gabriella - Front Office Team Member on Feb 19, 2024
Thank you for your 5/5 review, and I am so glad to hear that you enjoyed your whole experience in Kimpton Clocktower! We look forward to welcoming you back to our hotel soon.

10/10 Excellent

leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The architecture and structure of the hotel is beautiful
Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on Mar 26, 2024
Thank you for taking a moment of your time to review your stay at the Kimpton Clocktower.I am glad to hear that you like our unique style historical hotel. We would love to welcome you back soon with a warm welcome.

10/10 Excellent

Sukhi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The lounge and bar area- rustic but still relaxed atmosphere
Stayed 2 nights in Feb 2024
Response from Gabriella - Front Office Team Member on Mar 26, 2024
Thank you for taking a moment of your time to review your stay at the Kimpton Clocktower.I am glad to hear that you enjoyed our Refuge bar and restaurant's atmosphere. I Hope we can welcome you back to stay with us in the future.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, great stay, lovely room and great breakfast and excellent customer service and games for kids. Really good for families.
Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on Mar 25, 2024
It was an absolute pleasure to read your review, thank you for taking some time to share your experience.I’m so pleased to read you enjoyed so many aspects of your visit, including our historical hotel, spacious bedroom, friendly team members, facilities in the hotel and the breakfast in Refuge. We would love to welcome you back soon with a warm welcome.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent room, comfortable and clean. The hotel building is really special, beautifully restored and very atmospheric
Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on Mar 25, 2024
Thank you for taking a moment of time to leave us such a lovely review.I'm delighted you enjoyed your whole experience of the Kimpton Clocktower including our historical hotel, spacious bedroom and the atmosphere of the hotel.We would love to welcome you back soon with a warm welcome.

10/10 Excellent

Vanessa

Liked: Property conditions & facilities, room comfort
Excellent service!
Fantastic service from ALL staff throughout the hotel. Rooms well furnished with quality fabrics. Lovely breakfast!
Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on Mar 25, 2024
Thank you for taking a moment of your time to leave us a great review.I’m so pleased to read you enjoyed so many aspects of your visit, including our historic building, unique decoration bedrooms, friendly team members and breakfast in Refuge.We look forward to welcoming you back here on your next visit to the city.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on Feb 19, 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Kristen

Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on Feb 19, 2024
Thank you for your 10/10 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Gabriella - Front Office Team Member on Feb 19, 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gabriella - Front Office Team Member on Feb 6, 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

6/10 Okay

steven

Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on Feb 6, 2024
Thank you for leaving a review of your stay with us at the Kimpton Clocktower. I am very sorry to hear that you haven’t enjoyed your stay with us. May I kindly ask which part of the experience did not meet your expectation? Please contact our team directly for further discussion. Please know that your feedback is extremely valuable to us. We use feedback to continuously make changes to our brand to improve the guest experience. I hope you will reconsider choosing Kimpton again in the future.

10/10 Excellent

Courtney

Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on Feb 5, 2024
Thank you for your 10/10 review, we look forward to welcoming you back to our hotel soon.

8/10 Good

Michael, Ulverston

Stayed 1 night in Feb 2024
Response from Gabriella - Front Office Team Member on Mar 20, 2024
Thank you for your 4/5 review, we look forward to welcoming you back to our hotel soon.

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Beautiful decor.
Stayed 2 nights in Jan 2024
Response from Gabriella - Front Office Team Member on Mar 25, 2024
Thank you for taking a moment of your time to leave us a great review.I'm delighted you enjoyed your whole experience of the Kimpton Clocktower including our historic building and unique decoration throughout the hotel and the bedroom. The team really appreciate your feedback and can’t wait to welcome you back again.

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Gabriella - Front Office Team Member on Feb 5, 2024
Thank you for your 5/5 review, we look forward to welcoming you back to our hotel soon.

4/10 Poor

Ms. S

Travelled with family
Disliked: Staff & service
Stayed 3 nights in Jan 2024
Response from Gabriella - Front Office Team Member on Feb 5, 2024
Thank you for leaving a review of your stay with us at the Kimpton Clocktower. I am very sorry to hear that you haven’t enjoyed your stay with us. May I kindly ask which part of the experience did not meet your expectation? Please contact our team directly for further discussion. Please know that your feedback is extremely valuable to us. We use feedback to continuously make changes to our brand to improve the guest experience. I hope you will reconsider choosing Kimpton again in the future.

6/10 Okay

Ivan

Liked: Cleanliness, room comfort
A 5-Star Disappointment
We stayed for three nights over a weekend in late January. Check-in was efficient and staff friendly and polite. On Saturday night there was a private function in the basement ballroom until 1.30am with booming music being played by a live band coming up the open staircase and easily heard our third floor room. You could hear every word of each song: it was like a karaoke in our room! We called to complain about the noise at midnight but reception said a room move wasn’t possible because the hotel was full, apologising that she couldn’t help. The music got louder so we went to see the receptionist in person and encountered drunken abusive partygoers and vomit in the ground floor corridor. These people had free range of the hotel. Some were on our floor shouting and screaming, and popping balloons. It was disgusting: all this in a supposedly 5-star hotel. The next morning we spoke to a manager at reception. She was understanding and offered a discounted room rate and a bottle of Prosecco as an apology, which was appreciated. But why did the situation arise in the first place? Breakfast is buffet style but served by staff. Food is tasty but lukewarm. The menu promised flower pot muffins and bagels, neither of which were available. A server apologised, saying that the menu needed to be updated. It’s probably a cost cutting exercise. Overall there are too many negatives to recommend this hotel. I’m sorry to say that we’ll never stay here again: there are plenty of alternatives
Stayed 3 nights in Jan 2024

8/10 Good

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience. Felt Closer to a solid 4 star experience. Hotel is beautiful. Room amenities solid
Stayed 1 night in Jan 2024
Response from Gabriella - Front Office Team Member on Mar 25, 2024
Thank you for taking a moment of your time to review your stay at the Kimpton Clocktower.I'm delighted you enjoyed your whole experience of the Kimpton Clocktower including our historical hotel and the amenities in room.I hope we can welcome you back to the Kimpton Clocktower in the near future for a second visit.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
This was our second visit here and it didn’t disappoint. The building generally is beautiful. The rooms are lovely, quiet and well equipped with toiletries, handy things and some treats too. The staff are lovely. We’d highly recommend getting the breakfast here, it’s amazing and there’s loads of choice. The bar attached to the hotel is great too.
Stayed 1 night in Jan 2024
Response from Gabriella - Front Office Team Member on Mar 25, 2024
Thank you for taking a moment of your time to leave us a great review.I’m so pleased to read you enjoyed so many aspects of your visit, including our historic building, unique decoration bedrooms, friendly team members and breakfast in Refuge.The team really appreciate your feedback and can’t wait to welcome you back again.