Staircase

Reviews of Malmaison Manchester

4 out of 5
Malmaison Manchester
1-3 Piccadilly, Manchester, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1010 reviews" "
Rating 8 - Good. 252 out of 1010 reviews" "
Rating 6 - Okay. 116 out of 1010 reviews" "
Rating 4 - Poor. 65 out of 1010 reviews" "
Rating 2 - Terrible. 25 out of 1010 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luke

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Team Mal x on Mar 25, 2024
Thank you for rating your stay with us so highly Luke. We are pleased that you had an enjoyable experience with us, and hope to welcome you back again soon

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Mal x on Mar 25, 2024
Thank you so much for rating us highly Clare, we are delighted you had a great stay with us, and hope to welcome you back again soon

4/10 Poor

Scott

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Service was terrible. Bill was wrong. Decor is questionable. Gym is tiny and no atmosphere. Just some dumbells, a bench, a bike and a couple of running machines. Steak was OK. Breakfast was nice.
Response from Team Mal x on Mar 19, 2024
We are sorry to read this Scott, as this is not the experience that we would wish you to have with us. Please be assured we will look into this and action accordingly.

10/10 Excellent

Stuart, Broughton, Milton Keynes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great room and breakfast in this hotel is esential
Stayed 2 nights in Mar 2024
Response from Team Mal x on Mar 19, 2024
Thank you for the lovely feedback Stuart, we are pleased that you enjoyed your room and breakfast with us. We hope to welcome you back again real soon

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Mal x on Mar 19, 2024
We are very sorry that you did not have an enjoyable stay with us Joseph, we will look into this with our teams for review

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, strange decor, in good location for visiting NQ an Manchester city centre
Stayed 1 night in Mar 2024
Response from Team Mal x on Mar 9, 2024
Thank you for your feedback Peter, we are pleased you found us to be in a convenient location and enjoyed your stay. Sorry you did not like the décor!

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfy hotel room, great coffee.
Stayed 1 night in Feb 2024
Response from Team Mal x on Feb 26, 2024
Thank you so much Karen, we are pleased that you enjoyed your time with us, and found your room to be comfortable and enjoyed the coffee. We hope to see you back at Mal Manchester again soon

10/10 Excellent

ANTHONY

Business traveller
All good
Stayed 1 night in Feb 2024
Response from Team Mal x on Feb 23, 2024
Thank you for rating your stay with us highly Anthony, we hope to welcome you back to Mal Manchester again soon

10/10 Excellent

Samirah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team Mal x on Feb 22, 2024
Thank you so much for rating your stay with us so highly Samirah, we are pleased that you had an enjoyable evening, and hope to welcome you back to Mal Manchester again very soon

10/10 Excellent

Ella

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Team Mal x on Feb 21, 2024
Thank you for rating your visit highly Ella, we are delighted that you had an enjoyable time with us, and hope to welcome you back again soon

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic as always
Stayed 1 night in Feb 2024
Response from Team Mal x on Feb 21, 2024
Thank you David, we look forward to seeing you again very soon

10/10 Excellent

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to piccadilly train station. Room was large, spacious and very clean. Staff were very helpful.
Stayed 1 night in Feb 2024
Response from Team Mal x on Feb 21, 2024
Thank you so much for your lovely comments Bethany, we are delighted that you had an enjoyable experience, and hope to welcome you back again soon

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Team Mal x on Feb 16, 2024
Thank you for your positive feedback Tracy, we are pleased you had an enjoyable stay, and wish to welcome you back next time you are in Manchester

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
5 stars
Stayed 1 night in Jan 2024
Response from Team Mal x on Feb 6, 2024
Thank you for your feedback Daniel, we are pleased that you had an enjoyable stay with us, and hope to welcome you back to Mal Manchester again soon

10/10 Excellent

Paula

Stayed 1 night in Jan 2024
Response from Team Mal x on Mar 21, 2024
Thank you for rating us highly Paula, we hope to welcome you back to Mal Manchester again soon

8/10 Good

Liz

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful and evening meal delicious, service at breakfast was slow but staff were friendly
Stayed 1 night in Jan 2024
Response from Team Mal x on Jan 21, 2024
Thank you for rating your visit to Mal Manchester Piccadilly highly Liz, we are pleased that you enjoyed your room and evening meal. We are sorry breakfast service was slow, we will raise this with our teams. We hope to see you back again soon

10/10 Excellent

Stuart, Broughton, Milton Keynes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Mal x on Jan 19, 2024
Thank you for taking the time to leave your feedback Stuart, we are pleased you had a positive experience and we hope to welcome you back to Mal Manchester again very soon

10/10 Excellent

Grant

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and atmosphere are great, and hotel is perfectly located near the station.
Stayed 1 night in Jan 2024
Response from Team Mal x on Jan 16, 2024
Thank you Grant, we are pleased that you enjoyed your stay with us and found our team to be welcoming. We really hope to see you back at Mal Manchester Piccadilly again real soon

10/10 Excellent

jamie

Stayed 1 night in Jan 2024
Response from Team Mal x on Jan 16, 2024
Thank you for rating us so highly Jamie, we hope to welcome you back to Mal Manchester Piccadilly again soon

10/10 Excellent

Susan

Stayed 2 nights in Dec 2023
Response from Team Mal x on Jan 16, 2024
Thank you for rating us highly Susan, we are pleased you had an enjoyable stay with us and hope to welcome you back again soon

10/10 Excellent

Estelle Margaret

Stayed 1 night in Jan 2024
Response from Team Mal x on Jan 31, 2024
Thank you for rating your stay with us so highly Estelle Margaret, we very much hope to welcome you back to Mal Manchester again very soon

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering it was New Year's Eve it was remarkably quiet in our room. The room was spacious, clean and well appointed. The hotel opened on to the main road which was close to the railway but also served by free buses. We used them to visit several local amenities such as Manchester Museum which was also free. There are lots of good eating places nearby which we preferred to the hotel as the only meal we took there was a disappointing breakfast.
Stayed 1 night in Dec 2023
Response from Team Mal x on Jan 9, 2024
Thank you Susan. We are pleased that you found us to be in a convenient location and found your room to be clean and spacious. We are however sorry that you did not enjoy breakfast, we will look into this with our teams. We hope to welcome you back again soon

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous stay, friendly staff, complementary Prosecco and a great breakfast. What more could you ask for?
Stayed 1 night in Jan 2024
Response from Team Mal x on Jan 9, 2024
Thank you so much for rating us highly Heather. We are pleased that you found our team to be welcoming and enjoyed our breakfast. We do hope to welcome you back to Mal Manchester Piccadilly again soon

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Team Mal x on Feb 9, 2024
Thank you for rating us highly Julia, we are pleased that you had a great experience, and hope to welcome you back to Mal Manchester again soon

10/10 Excellent

Aimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room. Spacious. Heating worked. Stayed over new year's so not the quietest but can't blame the hotel for that. Stil, room was very good. The bed was super comfy. Great location that is walkable to everywhere we needed. Door pass needed for the lift and to get in at night. Good security!
Stayed 1 night in Dec 2023
Response from Team Mal x on Jan 6, 2024
Thank you for your lovely feedback Aimee. We are pleased that you felt comfortable and secure during your recent New Years visit, and we hope to welcome you back to Mal Manchester Piccadilly again very soon

4/10 Poor

Neil, Manchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good location, lovely staff. Room was in some state of disrepair. Shower handle came off the wall, sink was blocked, and - first world problem, I know- but there are no plugs by the bed for phones. Could do with a refurb.
Stayed 2 nights in Dec 2023
Response from Team Mal x on Dec 26, 2023
Thank you for taking the time to leave your feedback Neil. While we are pleased that you found our team to be friendly, we are sorry that you experienced issues with your room, we will raise this with out teams to address, thank you for bringing this to our attention

8/10 Good

Catherine, Ongar

Business traveller
Liked: Cleanliness, staff & service, amenities
Room was clean and bed very comfy but room decor very tired with flaking coating on taps and desk veneer peeling. Discounted parking only available if booked online in advance which was not communicated before my arrival.
Stayed 1 night in Dec 2023
Response from Team Mal x on Dec 26, 2023
Thank you for your feedback Catherine, we are pleased that you found your room to be clean and comfortable. We will address the issues raised with our team, and hope to welcome you back again soon

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing as always
Stayed 1 night in Dec 2023
Response from Team Mal x on Dec 14, 2023
Thank you for your lovely feedback David, we look forward to seeing you again very soon

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team Mal x on Dec 14, 2023
Thank you for rating your stay with us highly Louise, we hope to welcome you back to Mal Manchester Piccadilly again soon

10/10 Excellent

SIMON

Stayed 1 night in Dec 2023
Response from Team Mal x on Dec 14, 2023
Thank you for rating your stay with us so highly Simon. We hope to see you back at Mal Manchester Piccadilly again real soon

10/10 Excellent

Stuart, Broughton, Milton Keynes

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay, my room was really amazing, plus the evening meal and breakfast was delicious. Will definitely stay there again
Stayed 1 night in Dec 2023
Response from Team Mal x on Dec 9, 2023
Thank you for your lovely feedback Stuart, we are delighted that you enjoyed your room and had a good dinner and breakfast with us. We really do hope to welcome you back again very soon

10/10 Excellent

Marc

Stayed 1 night in Dec 2023
Response from Team Mal x on Dec 9, 2023
Thank you for rating your stay with us so highly Marc, we are delighted that you had an enjoyable experience and hope to see you back again soon

10/10 Excellent

Robin

Stayed 1 night in Dec 2023
Response from Team Mal x on Dec 5, 2023
Thank you for rating your stay with us so highly Robin, we hope to welcome you back to Mal Manchester again very soon

6/10 Okay

Wai

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
No bedside table on one side of the bed and staff were not happy with me raising
Stayed 2 nights in Dec 2023
Response from Team Mal x on Dec 5, 2023
Thank you for your feedback Wai

6/10 Okay

Sarah

Disliked: Cleanliness, property conditions & facilities
Not what I’d expect from malmaison. Scruffy room.
Stayed 1 night in Dec 2023
Response from Team Mal x on Dec 5, 2023
Hi Sarah, thank you for taking the time to leave your feedback. We are very sorry that you were disappointed with the room you had, we will review this with the relevant teams and action accordingly. Thank you for bringing this to our attention

10/10 Excellent

Sheila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
A fantastic, comfortable and clean hotel. Quite opulent. Have stayed many times and will continue to do so.
Stayed 3 nights in Nov 2023
Response from Team Mal x on Dec 5, 2023
Thank you so much for your lovely feedback Sheila, and thank you for your continued loyalty. We look forward to welcoming you back very soon

4/10 Poor

Francis

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Food was expensive and subpar, usb chargers didn’t work, bath tub could’ve been cleaner
Stayed 1 night in Nov 2023
Response from Team Mal x on Nov 29, 2023
Hi Francis, thank you for taking the time to leave your feedback. We are very sorry that you experienced issues with the chargers and cleanliness of your room. We will review this with our maintenance and housekeeping teams, thank you for bringing this to our attention

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic, reception so polite, bar staff amazing too
Stayed 1 night in Nov 2023
Response from Team Mal x on Nov 28, 2023
Thank you for your lovely feedback Scott, we are delighted that you enjoyed your time with us, and found the team to be welcoming. We hope to see you back at Mal Manchester Piccadilly again very soon

10/10 Excellent

Emma

Stayed 2 nights in Nov 2023
Response from Team Mal x on Nov 28, 2023
Thank you for rating your stay with us so highly Emma, we hope to welcome you back to Mal Manchester Piccadilly again real soon

10/10 Excellent

Emma

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Team Mal x on Nov 28, 2023
Thank you for your lovely feedback Emma, we hope to see you back with us again real soon :-)

10/10 Excellent

michael

Back to normal service
Lady stay was utter chaos but this time was fantastic with upgrade to club room and late checkout Faith restored from previous stay last month
Stayed 1 night in Nov 2023
Response from Team Mal x on Nov 28, 2023
Thank you Michael, we are pleased that you had an enjoyable stay with us, and apologies again for a previous visit not being to our usual standard. We hope to see you back again very soon

6/10 Okay

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Team Mal x on Nov 28, 2023
Thank you for leaving your feedback Derek

6/10 Okay

Jorge

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from Team Mal x on Nov 28, 2023
Thank you for leaving your feedback Jorge, Kind regards

6/10 Okay

Janet

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No water in the room. TV didn't work amd despite what Expedia told me the bed was not comfy at all!! It's just dated in terms of its feel and its proposition.
Stayed 1 night in Nov 2023
Response from Team Mal x on Nov 28, 2023
Hi Janet, thanks for taking the time to leave your feedback. We are very sorry that you felt the hotel to be dated and did not have a comfortable bed. We will of course look into this, thank you for bringing this to our attention. Kind regards,

6/10 Okay

michael

Liked: Cleanliness, property conditions & facilities, room comfort
Not the best
Disappointed as everything was a bit chaos - key cards didn’t work on 2nd day, room wasn’t serviced and had to ask - when it was it was half done with refreshments/toilet rolls not topped up and having to wait in bar for room to be cleaned meant we were nearly late for bookings made later that day
Stayed 1 night in Oct 2023
Response from Team Mal x on Nov 5, 2023
Thank you for taking the time to leave your feedback Michael, we are very sorry to learn of the issues experienced during your stay, and we will rise this with our housekeeping team for review, thank you for bringing this to our attention

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team Mal x on Nov 28, 2023
Thank you for rating us highly Jason. We hope to welcome you back to Mal Manchester Piccadilly again very soon

8/10 Good

Matthew

Stayed 2 nights in Oct 2023
Response from Team Mal x on Nov 2, 2023
Thank you for rating your stay with us highly Matthew, many thanks,

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Team Mal x on Nov 2, 2023
Thank you Anne, we are pleased that you had an enjoyable visit to Mal Manchester Piccadilly, and we very much hope to welcome you back again very soon

10/10 Excellent

Yvonne

Travelled with partner
Liked: Staff & service, property conditions & facilities
Fabulous hotel and staff
Stayed 2 nights in Oct 2023
Response from Team Mal on Nov 2, 2023
Thank you for rating your stay with us so highly Yvonne, we hope to welcome you back to Mal Manchester Piccadilly again very soon

6/10 Okay

Grant

Stayed 1 night in Oct 2023
Response from Team Mal x on Nov 28, 2023
Thank you for taking the time to leave your feedback Grant