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Reviews of Macdonald Kilhey Court

4 out of 5
Macdonald Kilhey Court
Chorley Road, Standish, Wigan, England

Reviews

7.8

Good

Rating 10 - Excellent. 234 out of 712 reviews" "
Rating 8 - Good. 278 out of 712 reviews" "
Rating 6 - Okay. 111 out of 712 reviews" "
Rating 4 - Poor. 56 out of 712 reviews" "
Rating 2 - Terrible. 33 out of 712 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is in a lovely woodland area with lake view but the view was limited with a new high boundry fence.
Stayed 3 nights in Apr 2024
Response from Guest Relations on Apr 21, 2024
Thank you for your feedback. We hope to welcome you back very soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where to start, very little choice of drinks behind the bar, I’m guessing due to it closing in a couple of days. Paint flaking off the ceiling . But is nothing compared being locked out of the grounds of hotel at night and not been able to gain access. We had to bust the lock of the gate to gain access, not sure how an ambulance would have got in . The hotel is being prepared to house illegal migrants.
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Business traveller
Okay but expensive
Okay but expensive for what it is.
Stayed 1 night in Aug 2023

4/10 Poor

andrew

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel
The hotel is stunning. Loved the history. Eating in the large conservatory was a joy. The bar was amazing too and grounds just beautiful. Staff could not be more helpful. Thank you. The whole experience helped alleviate an otherwise stressful time.
Lounge and bar area.
Stayed 2 nights in Jul 2023

6/10 Okay

Robert

Business traveller
Liked: Staff & service, amenities
Really nice surroundings and facilities. The building is showing it’s age and my room was showing it’s age (toilet roll holder hanging off the wall, sealant, old TV). Breakfast really hearty and staff very friendly.
Stayed 1 night in Jul 2023

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
One night business stay. Lovely quite location but only 5 mins drive from nearest shops/supermarkets. Better gym facilities than a lot of places I've stayed in with a Jacuzzi & small pool. Very pleasant hotel with nice grounds. Helpful staff. If I'm in the area I would stay again.
Stayed 1 night in Jul 2023

6/10 Okay

Chris

Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Lucy

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Stayed 1 night in Jul 2023

8/10 Good

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Katherine

Stayed 1 night in Jul 2023

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

4/10 Poor

Eileen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Rooms need updating dull and dreary .
Stayed 2 nights in Jun 2023

8/10 Good

Igor

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Gail

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
The hotel itself is needing some upgrades for example my room door lock was hanging off. Staff were nice and helpful though but sending an email directly to the hotel
Stayed 1 night in Jun 2023

8/10 Good

Maggie

Stayed 1 night in Jun 2023

2/10 Terrible

Bartosz

Disliked: Cleanliness
Dirty room on my arrival without towels and glasses, crips were found on the floor, paid for an upgrade and it was a complete waste of money, very noisy
Stayed 4 nights in Jun 2023

6/10 Okay

martyn

Business traveller
Disliked: Staff & service
Very poor restaurant!
This hotel has possibly the worst restaurant food of any I have stayed in for several years and I am in a hotel for work every other week! In the four nights at the hotel using the restaurant was unavoidable and the food was very poor on every occasion. One night I was served lumps of potato that should have been gnocchi. The head waitress agreed but could offer no explanation even after speaking to the chef. I was told the manageress would speak to me but on each occasion I went to reception she was not available. I was promised an email with some explanations but have received nothing. Very poor!
Stayed 4 nights in May 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Helen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

John

Travelled with family
Liked: Cleanliness
Clean, OK, and what I needed at the time.
Stay was OK. It was not for fun, family funeral, so that will have impacted feelings. Did not really eat other than from Bar Menu which was OK. Staff were good but as hotel was quiet the Bar was not well manned. Room was clean and bed was comfortable. Stayed in Annex building and bathroom had a bit too much silicone which implied that there had been a leak. Think it is more set up for the SPA or as a wedding location.
Stayed 2 nights in Apr 2023

6/10 Okay

Samuel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Really dated Paper thin walls (you here everything) Nice building Gym good Steam room good Clean

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay with friendly staff
Excellent location for our Good Friday visit. Comfortable bed and spacious room. Food for dinner and breakfast was delicious
Stayed 1 night in Apr 2023

8/10 Good

Karen

Stayed 1 night in Apr 2023

2/10 Terrible

Faustine

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced food (having to pay supplements of 5pounds for a poached egg on top of a £16 breakfast) uncomfortable bedding, reception doesn’t react when called for noise at 2 in the morning. Terrible strain on the employees
Stayed 1 night in Mar 2023

10/10 Excellent

Tommaso

Stayed 1 night in Mar 2023

4/10 Poor

Alex

Liked: Cleanliness
Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Okay
My stay was okay, unfortunately I wasn’t able to have dinner or use the gym etc.
Stayed 1 night in Feb 2023
Response from the reception team on Feb 26, 2023
Good evening,We do get extremely busy in our restaurant so unfortunately we can not accommodate all dinner reservations request if the restaurant is fully booked, Please accept our apologises. Our gym times are Monday to 7 am until 9 pm and Saturday and Sunday 7 am until 7 pm, all guest staying in the hotel are welcome to use our gym and leisure unless it is out of hour times, again please accept our apologises.Kind regards,Front of house manager

2/10 Terrible

LINDA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please don't stay here or you will be disappointed
We paid £165 a night and booked a two night stay for our 7th wedding Anniversary. We asked to change rooms after first night, we would have asked on first night had we not arrive so late at night. I would perhaps have expected this if we had booked a £30 a night bargain hotel but not what we expected from a Macdonald Hotel or Kilhey Court which used to have a great reputation years ago. I should not of assumed, the price and old reputations would equal a great stay. I should have read the very poor reviews which are really truthful. Its dirty, out dated, with terrible service. There are very few staff and not sure if faults lie with local or regional management or both. Really glad we at least read reviews after first night and ate meals we hadn't paid for elsewhere, as we spoke with numerous guests on Sunday morning who were irate as they had waited two hours for food and no one had taken drinks orders all night. The breakfast was really disjointed and at 54 years old, I have never met so many angry and disappointed people in one place ever.
Stayed 2 nights in Feb 2023

4/10 Poor

Denise

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Expensive bar don’t go
No cash hotel but I did receive an email prior to staying but I didn’t see it as was busy at work. This information should be in the details prior to booking. Tried to pay on card in the bar but they had no signal with the card machine so we struggled to pay at all. Also it was £84 for 3 bottles of wine and it’s a little bit out of the way so nowhere else to go
Stayed 1 night in Feb 2023

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of he fiest hotels I have had the pleasure to visit. The room was incomparable..A common problem a little more staff.
Stayed 1 night in Jan 2023
Response from Jayne on Feb 2, 2023
Thank you for your kind feedback. We are happy to hear you have enjoyed your stay at Macdonald Kilhey court. We look forward to welcoming you back in the near future.Kind regards,Front of house and Guest services manager.

10/10 Excellent

Gordon

Stayed 1 night in Aug 2022
Response from Jayne on Feb 2, 2023
Thank you for your kind review.Kind regards,The front of house and guest services manager

8/10 Good

Peter

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from j on Feb 2, 2023
Thank you for your kind review.Kind regards,The front of house and guest services manager

6/10 Okay

L

Business traveller
Liked: Room comfort
Limited food menu, quality average not good value, stahh helpful mist if the time.
Stayed 1 night in Jan 2023
Response from front of house and guest services manager on Jan 16, 2023
Thank you for taking the time to provide us with your feedback. Your feedback has been passed to our head chef in relation to quality and menu choices, as we take pride in the quality of produce we use within our hotel. Thank you for your feedback regarding our staff members, We take pride in providing a friendly, polite and can do service throughout. We apologies if at any point this was not the case, I can assure you this will not happen again. kindest regardsThe front of house and guest service manager.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from front of house and guest services manager on Jan 16, 2023
Thank you for your kind review. We look forward to seeing you in the near future.Kindest regards,The front office and guest services Manager.

10/10 Excellent

debra

Stayed 1 night in Dec 2022
Response from Guest service manager on Jan 3, 2023
Thank you for your kind review, We look forward to welcoming you back in the near future.Kind regards,Guest service manager

4/10 Poor

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Poor
Extremely cold and 1 form of heating that didn’t give out much heat. Thin duvet and no throws
Stayed 1 night in Dec 2022
Response from Guest service manager on Jan 3, 2023
May we apologise, Please be advised that the points that you have raise have been discussed with our department managers who would like to be associated with our apologies. I have emailed you directly in relation to this review.

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor breakfast service
Breakfast service very poor. Staff standing around not clearing tables as dishes were used. We ended up clearing our own table and they just stood and watched!!! Staff seemed content to stand and talk at top of stairs near piano. At £18 a head for breakfast just not good enough.
Stayed 1 night in Nov 2022
Response from Guest service Manager on Jan 3, 2023
Thank you for your feedback. May we apologise for the standard of services you have received. We would like to assure you the details of your review have been discussed with the related departmental management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Toby

Stayed 1 night in Oct 2022
Response from front of house and guest services manager on Jan 16, 2023
Thank you for your kind review. we look forward to welcoming you back in the near future.Kindest regards,The front of house and guest services manager.

6/10 Okay

Ruby

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
fab location needs a little tlc attention to detai
after a long journey and it was getting late ordered room service in the bar at 8.30pm hadn't arrived by 9.30 so i rang reception said they look into 9.55 a knock on the door saying these complimentary drinks our ordered had got lost and kitchen was closed even though the chef was stood at the bar when i ordered lovely location just a bit let down +
Stayed 2 nights in Oct 2022
Response from front of house and guest services manager on Jan 16, 2023
Thank you for taking the time to provide us with this feedback. Please accept my sincere apologies. I hope to welcome you back to Kilhey court in the future.Kind regardsThe front of house manager.

6/10 Okay

Gary

Stayed 2 nights in Oct 2022
Response from front of house and guest services manager on Jan 16, 2023
Thank your taking the time to review Kilhey Court.Kindest regards.The front of house manager.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from front of house and guest services manager on Jan 16, 2023
Thank you for your kind review. we look forward to welcoming you back in the near future.Kindest regards,The front of house and guest services manager.

10/10 Excellent

BEN

Stayed 1 night in Sep 2022
Response from front of house and guest services manager on Jan 16, 2023
Thank you for your kind review. we look forward to welcoming you back in the near future.Kindest regards,The front of house and guest services manager.

8/10 Good

Daniel

Stayed 1 night in Sep 2022
Response from front of house and guest services manager on Jan 16, 2023
Thank you for your review,Kind regards,The front of house Manager

6/10 Okay

john

Wigan stay
Check in only take 2 seconds as they want you to pay after second sentence. Then give you the key and basically ask you to leave the reception. I then have to ask all the relevant questions like breakfast time, spa openings hours and Wi-Fi password. Otherwise, she is not interested in serving. Next!!!
Stayed 3 nights in Sep 2022