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Reviews of Chancellors Hotel and Conference Centre

3.5 out of 5
Chancellors Hotel and Conference Centre
Chancellors Way, Moseley Road, Manchester

Reviews

7.8

Good

Rating 10 - Excellent. 125 out of 474 reviews" "
Rating 8 - Good. 214 out of 474 reviews" "
Rating 6 - Okay. 92 out of 474 reviews" "
Rating 4 - Poor. 31 out of 474 reviews" "
Rating 2 - Terrible. 12 out of 474 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class
Great venue for a week long course
Stayed 5 nights in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Room on the small side and impossibly warm... but clean and comfortable bed.
Stayed 2 nights in Nov 2019

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Small
The hotel itself is really nice and check in/out was simple and friendly. However for £100 in a hotel 6 miles from Manchester I didnt expect the room to be smaller than a travelodge. Granted the room was nicely kitted and the bed comfy but only one of us could get changed at a time. It was also very warm. I turned the heating off and opened the window despite it being 0c outside and we were still too hot!
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Good location and easy parking. Ideal for University district
Stayed 1 night in Nov 2019

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient, very friendly, perfectly located, being close to the main buses into Manchester. Excellent food and room service.
Stayed 1 night in Nov 2019

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
End of an Era
It's a fantastic hotel..but is closing next week.what a shame. We have stayed at this hotel about 7 times its great, a little gem on the edge of campus. Will be staying in Manchester less often now I feel
Stayed 2 nights in Nov 2019

8/10 Good

Hiren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel - would stay again
relatively clean hotel and good value - the hotel is actually on the campus of the university. Parking on the day i stayed was difficult as there was a conference on the site but other wise everything else was good.
Stayed 1 night in Nov 2019

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
-
Stayed 1 night in Nov 2019

8/10 Good

davina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heartless staff
I had to cancel my stay due to unforeseen circumstances, beyond my control. Despite calling ahead on the day, a day when they weren’t fully booked, they insisted the booking had to be kept, even though they knew I would not be occupying the room for three days. Having escalated my appeal above the hotel management, I eventually got two out of the three days I wasn’t there refunded. But no one at the hotel had any compassion, or compunction about taking £250 for a room that wasn’t going to be used in a hotel that wasn’t fully booked. They still kept £80 of my money. Wouldn’t stay there again. In fact, I hear it’s going out of business as a hotel, which doesn’t surprise me.
Stayed 3 nights in Nov 2019
Response from Reception on Nov 10, 2019
Dear Guest Thank you for your time in writing this feedback. I believe this case has already been dealt with our general manager, Fiona. We understand that you couldn't fulfil your booking due to unforeseen circumstances. However, the terms and conditions of your booking was a Non-refundable rate, hence why refund is not applicable. We have been very generous with your booking that we have refunded two nights back to your account as a goodwill gesture. Nonetheless, we received your cancellation on the day of check-in at 15:00. Therefore, even if your booking was a flexible rate, you have already passed the cancellation period which is 12:00 (noon). Further, your booking should be dealt with Expedia as you have booked through them. Kind Regards Team Chancellors

8/10 Good

Sanya

Stayed 1 night in Nov 2019

10/10 Excellent

Samantha

Stayed 2 nights in Oct 2019

8/10 Good

Aayush

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel experience!!
As a couple who booked for one night we were so welcomed in to this hotel with such amazing reception and service. Though we booked it for one night we decided to leave the hotel early for an early train back home so we checked out to only find that trains had been cancelled😭. We were beyond thankful to this hotel who allowed us to check back in to stay for the remaining night with no extra charges and had actually tidied our room up before we came back in! Definitely will be revisiting soon!!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location, was ideal for visiting students living in Fallowfield
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When the sun came out and we could see the grounds the place looked lovely. My husbands steak at dinner was excellent. Room was disappointing as very small. Whoever took the photos was a photographic genius! There was not even anywhere to hang a coat and we had to squeeze around the bed to get around room. Suggest booking the larger size for an otherwise good stay
Stayed 2 nights in Oct 2019

10/10 Excellent

Ben, Cleveland, OH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chancellor's Hotel has a wonderful dining area with huge windows overlooking the grounds. Staff was wonderful and helpful in every way. Room was relatively quiet for being right across from the lift. Short walk to bus stops and great food nearby.
Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Visiting my son who is at the Uni accommodation next door, so the location of this hotel couldn’t be more perfect for me!
Stayed 1 night in Oct 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our stay
The room was very nice and modern, perfect for a one night stay in manchester. A few of the staff were a little rude when we checked out. Also, we paid for late check out yet we had staff and housekeeping disturb us multiple times.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food at the hotel was excellent and at a very reasonable price. The hotel staff were welcoming. It is a shame it is closing as a hotel at the end of the year, as I would definitely have returned to stay on my next trip to Manchester.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

8/10 Good

Linda

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

8/10 Good

JWS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
Very convenient to meet my daughter at manchester university . Nice to see the students playing hockey.
Stayed 1 night in Oct 2019

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
For the price you pay the quality of room exceeds what you have in mind. Nice design and the hotel has everything you'd need
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms are adequately equipped but very small, a bit of a squash for two people.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Close to bus stops. My only criticism is that on my first night there was a really annoying noise just outside my bedroom that kept me awake all night. They did move me the next day.
Stayed 3 nights in Sep 2019

10/10 Excellent

Yvette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and we had an enjoyable stay
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Waseem

Travelled with family
Disliked: Room comfort
Room was as same as described. It was not the same room.
Stayed 2 nights in Sep 2019
Response from Rosie on Sep 25, 2019
Hello, This feedback is somewhat contradictory, and it seems to be that you didn't enjoy the room. I can say that the rooms we advertise online are the ones here at the hotel, we do have a selection of rooms but only the standard doubles are sold via Expedia.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

TimetoTakefligh, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet location. Nice gardens. Easy to find. Good staff
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Sep 2019

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Kev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
A little gold mine. Good location for the university
Stayed 1 night in Sep 2019

8/10 Good

Zoe

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2019

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Would of loved to of had a room that wasn’t like student accommodation
Stayed 3 nights in Aug 2019

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service
I found the bedroom very small also the double bed was more like a 3 qtr so could not sleep. The room looked clean upon entering but under the bed and bedside cabinets were dirty also they need to pay attention to cleaning 'behind' items such as the bedhead and the shower head and pole as they were black. The breakfast selection disappointing as it did not reflect the price or the photo. No fruit and only over cooked croissants
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and I had an exam the following day and this helped put me at ease.
Stayed 1 night in Jul 2019

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
omfo stay
Nice quiet comfortable stay.Happy to recommend.
Stayed 2 nights in Aug 2019