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Reviews of Best Western Concord Inn & Suites

2.5 out of 5
Best Western Concord Inn & Suites
97 Hall St, Concord, NH

Reviews

8.2

Very good

Rating 10 - Excellent. 416 out of 1000 reviews" "
Rating 8 - Good. 345 out of 1000 reviews" "
Rating 6 - Okay. 124 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 42 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ravi at the front desk was super helpful and friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ravi was a great help. Appreciate him.
Stayed 1 night in Apr 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid experience. Friendly staff. Pool and Whirlpool where open for long times and clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guy at the front desk was super helpful and friendly. Signed me up for the rewards program which came with a little snack and some bottled water. Place was clean and quiet and in a safe area.
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Had an awesome gentlemen that check us in
Stayed 2 nights in Mar 2024

10/10 Excellent

serena, Dover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were lovely and the pool was refreshing!
Stayed 1 night in Mar 2024

10/10 Excellent

Courtney

Travelled with family
Always a great stay at this Best Western. It’s an easy environment and I feel so comfortable.
Stayed 1 night in Feb 2024

10/10 Excellent

Cristiane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 1 night in Feb 2024

10/10 Excellent

Merrill

Stayed 1 night in Feb 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Lori, canton

Liked: Cleanliness, staff & service
Hot tub was great
Stayed 1 night in Jan 2024

4/10 Poor

teddy

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Tub was broken
Stayed 1 night in Jan 2024

2/10 Terrible

Sophia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The biggest let down was I had reserved a room with two "queens" which turned out to be fulls. My boyfriend and I have a queen at home that we happily fit into but we had to sleep separately at the Best Western due to the beds actually being fulls not queens.
Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Leon on Jan 8, 2024
Dear Paul,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 Excellent

Larissa

Liked: Amenities, property conditions & facilities
Easy to find. Nice pool and hot tub.
Stayed 1 night in Dec 2023
Response from Leon on Jan 7, 2024
Hello Larissa,I believe that our pool and hot tub are most appreciated during the colder winter months, especially the hot tub. Thank you for sharing, we hope to see you again!Leon

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to locate . However there was a problem with my reservation. It somehow didn't go through but the desk clerk was considerate enough to make a new reservation and reserve a room on the ground floor for my own convenience which was greater appreciated
Stayed 1 night in Dec 2023
Response from Leon on Jan 7, 2024
Dear Sarah,I am glad that we were able to accommodate you. I've been on the other side of that, when every hotel in the area is sold out and we weren't able to find a guest a room. It's nice to hear about the wins. Thank You, I needed this tonight!Leon

6/10 Okay

Milagros

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Strange smell
Stayed 1 night in Dec 2023
Response from Leon on Jan 8, 2024
Dear Milagros,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was excellent as was breakfast... Only complaint was the bathroom door automatically closed and it was cold in there
Stayed 1 night in Dec 2023
Response from Leon on Jan 8, 2024
Dear Robert,Thank you for completing the survey regarding your recent stay at our property. Could you share which room you were in so that I can take a look at that bathroom door?Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 Excellent

Debra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the room very much, suited our needs well. Pool seemed a little cold. Room needed a little cosmetic work
Stayed 1 night in Dec 2023
Response from Leon on Jan 8, 2024
Dear Debra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

8/10 Good

Dominique

I
Stayed 1 night in Dec 2023
Response from Leon on Jan 8, 2024
Dear Dominique,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff that was there was great but understaffed! Front desk - one cheerful person - had to also man the continental breakfast and clean the area. She was doing the work of three people and obviously couldn’t do it all. There was extremely limited options.
Stayed 2 nights in Nov 2023
Response from Leon on Jan 8, 2024
Dear Linda,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 Excellent

andrea

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Concord NH
We were in Manchester for a Field hockey National championship playoffs.....waiting to book a room until we knew the outcome of the team moving on to the final playoff game. Welllll they WON and we were scrambling for a 2 night hotel stay so we could be at the Final Championship game!!Thankfully we found this Best Western!! The last room available.😳 We were sooo lucky we could stay 30 mins away in the area of the stadium. Going 6.5 hr back home wasn't a option we were so tired from the initial drive and long day we had. We arrived at the hotel and checked in couldn't wait to get settled for the night. I took a flashlight that has a "purple light" feature for finding stains, pet stains. Happy to say not one spot did I find on carpet or bedding!! The breakfast was average & basic. They had cold cereal, yogurt, granola bars, bagels,English muffins, bread, variety of muffins, hard boiled eggs, make your own Waffles, small hot bar with scrambled eggs, diced potatoes, meat - turkey sausage patty-one day, 2nd day was turkey ham. Oj & Apple Juice. Of coarse Coffee tea & hot chocolate, Milk. The front desk staff was very pleasant & helpful. 👍 BTW the Field Hockey team WON 1ST PLACE IN THE NATIONAL CHAMPIONSHIP!! 🏑🏆THE 1ST IN THE COLLEGES HISTORY !! SOOO THANKFUL FOR THIS HOTEL ROOM.😊
Stayed 2 nights in Nov 2023
Response from Leon on Jan 8, 2024
Dear Paul,Congratulations!!!I am glad that we could accommodate you on such short notice. If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

4/10 Poor

laurette, melville

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a big disappointment. Considering that it was a Best Western I would have expected a much nicer facility. The rooms were very worn. There was a black gash in the tub, which we first believed to be a large bug. The walls were paper thin. We could hear the gentleman next door using the toilet....most unpleasant. There was a high school boys hockey team staying at a\the hotel. As a retired high school teacher I am very familiar with teen boys and their antics. The boys in the room above us were playing some sort of game where they were stomping along the floor. We were OK with this for over a half hour. When it was time for us to try to sleep, my husband went to the front desk to ask the employee to please direct the boys to stop. She didn't believe my husband. After a while he went back to the desk and invited that employee to come to our room to hear for herself. She did come, and within 30 seconds confirmed that the boys were doing something!!!! I must say, that the boys immediately stopped their game when asked to do so. That employee made our evening very unpleasant.
Stayed 2 nights in Nov 2023
Response from Leon on Nov 14, 2023
Dear Laurette,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 Terrible

Locadia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude
Stayed 1 night in Nov 2023
Response from Leon on Nov 12, 2023
Dear Locadia,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 Terrible

Sammy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Leon on Nov 12, 2023
Dear Sammy,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 Terrible

jeremy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible, pubic hairs on the toilet, hair in the shower…. Beds are hard as a rock, i had spine surgery in December and now my back is completely destroyed Will never be staying at a best western ever again
Stayed 2 nights in Nov 2023
Response from Leon on Nov 6, 2023
Dear Jeremy,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 Excellent

Scott

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Scott on Jan 8, 2024
Dear SScott,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 Excellent

Alberto

Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Jennifer

Stayed 1 night in Oct 2023
Response from Leon on Jan 8, 2024
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 Okay

Heather

Travelled with family, Travelled with family and small children
Disliked: Staff & service
Just all around average. Won't go back.
Stayed 1 night in Oct 2023

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, staff & service
Overall clean and comfortable. Difficulty sleeping due to noise in room above me. Sounded like someone was running back and forth through the room all morning.
Stayed 1 night in Oct 2023

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, property conditions & facilities
I left my phone and sunglasses at the front desk, the reception kept my stuff very well and gave to me when I went back looking for those. Thanx!
Stayed 2 nights in Oct 2023

4/10 Poor

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was fine and was pretty much as per the description. The room we had was on the far right side of the builing near the end, which unfortunately was fairly close to a major highway. The constant sound of cars and semis speeding by prevented us from getting much sleep. Remarkably, the traffic flow persisted all night long without the lull I hoped we would see in the wee hours. If you book here, I would recommend a room near the middle or on the left side of the hotel.
Stayed 1 night in Oct 2023
Response from Tori on Oct 15, 2023
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Victoria B.Front DeskBest Western Concord Inn & Suites

4/10 Poor

Joseph

Travelled with family
Disliked: Amenities
Dismal property. Not very well lit, depressing.
Stayed 1 night in Oct 2023
Response from Tori on Oct 15, 2023
Dear Joseph,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Victoria B.Front DeskBest Western Concord Inn & Suites

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in NH
Very comfortable and spacious room. Front desk staff was helpful and courteous. Breakfast was ok, service at breakfast was excellent.
Stayed 1 night in Oct 2023

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was close to everything, it was quiet, clean, and we slept great.
Stayed 1 night in Oct 2023

6/10 Okay

Sandy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Ron

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great, room was disgusting. Turn on the heater and the room smelled like an ashtray. Floor was dirty. Stains on walls , sides of bed ect. Simply disgusting. I was going to complain and just decided it wasn’t worth my time. Will never stay there again and I recommend anyone else does the same.
Stayed 1 night in Sep 2023
Response from Brian E on Sep 29, 2023
Dear Ron,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Brian E

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the pool and hot tub. Hot breakfast in the morning was good.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bed
Fantastic bed. I slept so well! Enjoyed the stay!
Stayed 1 night in Sep 2023

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Why, oh, why? No early check opportunities? Some for a fee, but why not for that feel good factor? Shortsighted
Stayed 1 night in Sep 2023

10/10 Excellent

Rania

Stayed 1 night in Sep 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
NOISY
Everything was fine. Check in was great, room was as expected, breakfast was great. Only problem we had was noise. People above us kept heavily walking around and dropping items on floor. Had difficulty sleeping soundly.
Stayed 1 night in Sep 2023

6/10 Okay

Carla

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The staff was extremely friendly and helpful. Room was comfy and appeared clean. The strong smoke odor and stains in the wall made it seem unclean.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 2 nights in Sep 2023

10/10 Excellent

megan

Liked: Cleanliness, staff & service, property conditions & facilities
❤️
Stayed 1 night in Sep 2023

10/10 Excellent

Donald

Stayed 1 night in Sep 2023