Front of property

Reviews of Altos Hôtel & Spa

3 out of 5
Altos Hôtel & Spa
Bay of Mont Saint Michel, 37 boulevard du Luxembourg, Avranches, Manche

Reviews

7.6

Good

Rating 10 - Excellent. 63 out of 256 reviews" "
Rating 8 - Good. 110 out of 256 reviews" "
Rating 6 - Okay. 52 out of 256 reviews" "
Rating 4 - Poor. 21 out of 256 reviews" "
Rating 2 - Terrible. 10 out of 256 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Hervé

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 1 night in Sep 2023

2/10 Terrible

Elisa

Stayed 1 night in Aug 2023

2/10 Terrible

michael

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
room was not clean, looked like black mold stains on the ceiling in the bathroom the previous wiped their nose on the wall next to the bed. Disgusting!!
Stayed 1 night in Jul 2023

10/10 Excellent

Joanne

Stayed 1 night in Jul 2023

4/10 Poor

Joel

Stayed 1 night in Jun 2023

8/10 Good

Benjamin

Stayed 2 nights in May 2023

10/10 Excellent

patrice

Stayed 1 night in Apr 2023

10/10 Excellent

Paulo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sans hésitation
Hôtel très propre, personnel accueillant, chambre spacieuse. Bien situé, parking pratique et possibilité de se garer dans la rue sans problème. Literie ok et d'un calme absolu, Merci beaucoup.
Stayed 1 night in Apr 2023

10/10 Excellent

Yoann

Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The owner is exceptionally friendly and in touch with every detail of the hotel . He goes out of his way to keep the customers happy. I definitely recommend to stay At Altos when visiting the area(mont St Michel,ww2 memorial…)
Stayed 1 night in Sep 2022

8/10 Good

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple hotel covering all basic needs. Staff were friendly, rooms comfortable and nicely decorated.
Stayed 1 night in Aug 2022

6/10 Okay

Neil

Disliked: Cleanliness, property conditions & facilities
Could do much better
Booked a double room for nearly 3 times the price I paid for a budget hotel in Pamploma the night before. To be quite frank the budget hotel was far better. Our room had peeling paint, an uninviting shower, it looked dirty was supposed to be rainfall, it was a shower head hung on the wall. Using the wash basin the plug was broken and if you only turned on the hot water a little it leaked everywhere from under the tap knob. Tea and coffee facilities? One cup and no milk.
Stayed 1 night in Aug 2022

2/10 Terrible

Peter

Disliked: Staff & service, property conditions & facilities, room comfort
Spa hotel without a spa and many other challenges
Totally misled by hotel.com rating very poor Spa consisted of one small jacuzzi and a non functional sauna for which you had to pay 13 euros per person extra Room very poor No Ac, missing shower glass, flaking paint, noisy location by road no fridge no terrace no English TV not even news channels dirty ripped and old towels No water in room Receptionist could speak very little English And reception is not always open during the day tried to overcharge me on checkout Very limited bar service no food at all outside breakfast which was ok but no hot food
Stayed 2 nights in Aug 2022

2/10 Terrible

Michael

Disliked: Staff & service, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked last minute and they accommodated us. The owner took the time at breakfast next morning to share tips about the area and just have general conversation. he even offered us a discount if we came back but we had other plans. Highly recommended.
Stayed 1 night in Mar 2022
Response from EL on Jun 22, 2022
Merci de votre témoignage de satisfaction et de votre visite. Cordialement. La Réception.

6/10 Okay

Verified traveller

Travelled with family, Travelled with group
Liked: Staff & service
The blankets were old. Hard to relax and watch TV at night if you had a room with two queen beds. Restaurants close by 9pm so if you check in late bring food. They have a fan in the room, no A/C. The internet only worked on the 2nd floor. The staff at the front desk was very polite.
Stayed 2 nights in Jul 2019
Response from Reception on Aug 5, 2019
Thanks to book our Hotel. Important information: We have not restaurant. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was outstanding, the staff were very helpful and the surrounding area is gorgeous. Dinner was great and they have a lot of local wine, meat and cheese. Its only a short walk to the actual "downtown area" I will stay here again if I go back.
Stayed 1 night in May 2018
Response from La Reception on Apr 30, 2019
Thank you

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Basic hotel
Hotel has no air conditioning. Small fan was in each room. Did not provide enough air to cool down room. Rooms need updating and were not the cleanest. Felt like we were the only ones staying there. Didn't see any other guests
Stayed 1 night in Jun 2017
Response from ETX-ALTOS on Apr 26, 2018
To book a hotel with air conditioning on Expedia, just use the service selection filter on the left column. We never mention that the hotel offers air conditioning. There is therefore no possible doubt on this point. We would like to remind you that the climate of our region does not require an installation for less than 15 days of heat wave per year, unfavorable to an ecological approach for the environment. The renovations of the rooms are continuous, the carpets, curtains are less than a year for example. You can also see it on very recent photos of the rooms. Hygiene is a sensitive point perfectly respected and controlled. If you had reported an accidental oversight, we would have enjoyed treating your remark immediately, and that we would have recorded. You will also have noticed the calm of the hotel, and the good soundproofing, especially that the customers are very discrete as during your visit, of which we thank you

6/10 Okay

David, Winchester UK

Liked: Staff & service
A good place to stay en-route to somewhere else
Very friendly with good breakfast. Ideal stopping off spot from Mount Saint Michel.

6/10 Okay

Gary, Birmingham

Liked: Cleanliness, property conditions & facilities, room comfort
GHOST HOTEL
2 night stay, easy trip to Mont St Michel. Hotel only a short walk from town centre. No staff in hotel after 10.30pm sat and 4.30pm sun. You have to let yourself in. On returning from our trip on sun we let our self in, we needed a drink but were unable to have 1 in the hotel, no staff. We used the toilet in our room and it overflowed. We rang the number on the front door and was told they would get back to us. They did but only to tell us to get the keys for another room on the reception and move into there.I was not really to happy about that, but i got the keys so we could use the toilet, but was not going to move as we were leaving in the morning and we needed to clean up so we could go down to the town for a drink and something to eat. The boiled eggs for breakfast were brought in by 1 of the staff in the morning, but unfortunately they were freezing cold, like they had been in the fridge all night.
Response from LL on Jun 22, 2022
Malheureusement, les toilettes ont été bouchés par une mauvaise utilisation. En effet, ils étaient en parfait état de fonctionnement à votre arrivée, et ont été malencontreusement dégradés pendant votre séjour. Vous noterez qu'aucun frais de réparation nécessaire a été facturé par l'hôtel qui a pris en charge l'intervention à votre départ pour les remettre en état. Salutations. La Réception.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great little hotel
Response from Reception on Jan 16, 2016
Thank you very much.

8/10 Good

Raffaele, Australia

Liked: Cleanliness, staff & service, room comfort
Good stopover for St Mont Michel
very helpful staff that spoke English

8/10 Good

Maria, Aix en Provence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for families
The hotel is far away from any atractions, but if you don't mind driving, it is in a very good location to visit either Bayeux, Mont St Michel, Rennes or Avranges itself. Good breakfast, free for children and the room for 4 was very comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable new hotel
Friendly and helpful staff. The room was very clean and comfortable. The shower was also clean The room had plenty of power points for charging phones etc It is on a main road but as our room was the back there were no issues for noise. It is a way out from the cnyre of town but ideal for driving to mont St Michael. Breakfast nothing special though

8/10 Good

Shane, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful paradise
Beautiful and peaceful. Gorgeous setting and very relaxing

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we were looking for
It was a very last minute trip and we only stayed one night, but the hotel was just what we needed. Clean room, comfortable bed, and affordable. The receptionist was also extremely friendly and helpful!

10/10 Excellent

Peter ., England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
What a lovely hotel. I was welcomed with a friendly smile by the extremely helpful staff. My room was well decorated in a very modern style. It was clean and fresh. The room was cleaned each day and the bed was made. The bed was very comfortable. The bathroom was nice and clean, plenty of hot water. Clean towels etc every day. The breakfast was very good, there was a good selection of freshly cooked croissants etc. The bar area is welcoming and is a relaxing place to sit. The staff and the manager were very helpful and polite, they all spoke English which is helpful. I stayed here for 5 nights and got to know the staff. Parking is good off the road and secure for my motorcycle. Its location is good for St Mont Michel, and beaches. If there was a 6 star rating for hotels this is the place that deserves it. The town of Avranches is interesting. There's an ancient castle and plenty of shops. There are a few places to eat. There's supermarkets nearby too. Great for the Normandy D Day beaches. St Malo, Granville I recommend. I can not find any fault at all with my stay I was saddened to leave. I have stayed in many hotels most have been great but the Altos outshines them all. I will be using the Altos again. I highly reccomend

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel not far from Mont-St-Michel
We were a group of 9 who stayed at Hotel Altos for one night. All the rooms were comfortable, and the Wi-Fi worked well. Breakfast was comparable in price to other French hotels, but a fuller buffet.

8/10 Good

Ros, Herts, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stop-over hotel when driving south.
Comfortable hotel on the south side of Avranches meaning you can be up and on the road with minimum delay. A trip to Mont St Michel (before the crowds) is a great diversion if you have the time. Excellent private car park (5e) which is secured by a coded gate at night.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Overall a good stay for Europe. The internet was a little slow and there was not a microwave or refrigerator. But the rooms were clean and the hotel is a 5 minute walk from the main strip in Avcrances.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a beautiful town!
We were very happy with the Hotel Altos. The staff was very friendly and helpful, and the rooms were quiet and comfortable. We want to go back just to explore all the town has to offer!

10/10 Excellent

Matthew Hudson, Avranchers, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value among over priced tourist hotels
Hotel Altos was our base location for our visit to Mont St. Michel. Whereas other hotels were steeply priced for location, Hotel Altos was the start of our Bicycle tour with direct access to all bike routes. Staff was helpful and comfort and value rated high for tourist hotels.
Response from Reception on Aug 30, 2014
We are very pleased to your total satisfaction. Thank you for your visit.

2/10 Terrible

JHM, Southampton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful Hotel
Town is lovely - Hotel really awful - arrived early to find it locked up - had to return twice before staff had arrived, sparse breakfast selection, no bar service - worst hotel I have ever stayed in!
Response from Reception on Aug 30, 2014
We understand that you arrived before the check-in, yet shown on your booking from 15 hours earlier. Bar is open from your arrival to departure, with hot drinks and alcoholic beverages, and room service. So there is no mini-bar in the room, as shown in our descriptions also. These critics do not question our quality service, comfort and cleanliness. User Rating 1 out of 5 seems inappropriate, but with perhaps a little cranky only. Thank you for your visit.

10/10 Excellent

Jimbo, Bournemouth UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
A good location in town with parking. Rooms are fine and plenty of hot water, breakfast is a typical continetal affair, at busy times you might have to wait for a table to become free. Lifts to three floors. A short walk to the center of town where there are plenty of shops and places to eat.

2/10 Terrible

Lyn, Roma

Disliked: Property conditions & facilities, room comfort
St. Mont Michel
Our recent stay at this hotel was sub standard, we were given an attic room on the fourth floor, no lift access to this floor and no air-conditioning. Two windows when opening them caused a problem with the location of the television. No sound proofing from the room next door, we heard everything and the noise from the highway kept us awake all night WiFi came on at midnight cannot recommend the fourth floor rooms at this hotel. We were charged car parking at a two star hotel

8/10 Good

Charles, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient if you have a car
My only complaint with this hotel is that you absolutely cannot check in before 3 pm. In fact, if you arrive before then, you will find the premises locked. After checking in, the place is fine. Rooms are modern for France, and well-kept. There is private parking available on site for a small fee, but also plenty of parking available on the street. It's very conveniently located if you have a car. If you don't have a car, best to get another place, because it's not really within easy walking distance of much, and public transportation in this small town is sketchy at best. Overall experience was a good one and I would definitely recommend this hotel to those seeking reasonable accommodation who have a car. Breakfast was bit pricey.

4/10 Poor

kenod, Hampshire

Liked: Cleanliness, property conditions & facilities, room comfort
Charged
Compared with other hotels and accommodations on this trip this was disappointing. The extra charges for breakfast and parking were daylight robbery.Hotel was clean and the one staff were very attentive. I would not go back for the breakfast.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

fern, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice, no 24 h reception but not a big problem
We got there after 10 and there was no one to open the door. Not a big problem, I called and they came over fast, but just be aware that if you plan to arrive late at night you need to let them know and arrange for an entry code. Room was nice on top floor, cool view. Breakfast was very nice and the service was very personal and great. All in all, very nice and the town is really cute.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
charming,convenient and friendly
charming little family run hotel - convenient and friendly - very nice breakfast included highly recommend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

David, Alton, Hampshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, basic but good value
My wife and I wanted a hotel for 2 nights close to Cherbourg, the D-Day beaches and Mont St Michel on our way back to England after staying with relatives in central France. The Hotel Altos was ideal - there was free on-street parking and the hotel was within easy walking distance of the attractive town centre of Avranches. The staff were very friendly and helpful and we had a clean, modern room on the 3rd floor at the back, overlooking houses and gardens. The room had a 'Juliet' balcony with a waist-high railing which would have concerned me a little if we had young children. The bed was very comfortable, the TV was modern but with only 5 French channels and the shower was hot and powerful. Sadly there were no facilities for making tea or coffee but the wi-fi worked well. There is an adjoining restaurant next door which we did not use. Slight criticisms were that we were near the lift which we heard at night, and the separate toilet area was tiny. Our rate included a continental breakfast which was healthy and had a good variety of choices. It was a bit like staying in a Holiday Inn Express - fairly basic but modern, friendly, clean and perfectly adequate for my wife and I who spent most of the day out sightseeing. I would happily stay there again.

6/10 Okay

Paul, Orlando, FL

Liked: Cleanliness, property conditions & facilities
Convenient quiet little hotel, easy access to tourist attractions. few good restaurants close by. Hotel does not have A/C in the rooms which could be a problem in warmer months. Also there is a small fee for parking and the front desk is not manned after 10PM. The hotel gives you an access code to enter after hours. We would stay again.

10/10 Excellent

Ron, Hayling Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasantly surprised
Our Family room was very bright and spacious. The small Staff were so helpful and pleasant, they made the stay a very enjoyable experience. Would certainly go back.

8/10 Good

Verified traveller

Liked: Staff & service

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

b, dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel - good location
The hotel is located on teh outskirts of Avranches - which is a small town, so it is within easy walking distance of the centre. Hotel is clean and comfortable, though there are a few shabby edges. Very friendly reception and an excellent breakfast. They charge extra for car parking which sems excessive as they have the space anyway.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort

10/10 Excellent

Danielle, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is great!!!
We stayed at this hotel because it's inexpensive and close to Le Mont St Michele, but didn't expect much. We were pleasantly surprised with nice rooms and a warm staff.