Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Reviews of Super 8 by Wyndham Manassas

2 out of 5
Super 8 by Wyndham Manassas
8691 Phoenix Dr, Manassas, VA

Reviews

6.2
Rating 10 - Excellent. 139 out of 772 reviews" "
Rating 8 - Good. 169 out of 772 reviews" "
Rating 6 - Okay. 181 out of 772 reviews" "
Rating 4 - Poor. 122 out of 772 reviews" "
Rating 2 - Terrible. 161 out of 772 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free Breakfast
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Kara,Thank you for highlighting our complimentary breakfast offering! We're glad you enjoyed this amenity during your stay. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.Sincerely, Hotel Manager

2/10 Terrible

Elier

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Lack of amenities (no shampoo or conditioner in the property), broken bathroom, unfinished walls and a terrible smell.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 11, 2024
Dear Elier,We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on priority and you can have a good stay next time. Hope you will reconsider.Sincerely, Hotel Manager

10/10 Excellent

Sandra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Apr 11, 2024
Dear Sandra,Thanks for the stay and your appreciation with a five-star rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Hotel Manager

6/10 Okay

Michael

Stayed 2 nights in Jan 2024
Response from Hotel Manager on Feb 4, 2024
Dear Guest,Thank you for your rating. If there's anything specific you'd like to share or any suggestions for improvement, please feel free to let us know. We're here to ensure your future stays with us are even better. Your feedback is important, and we appreciate your input.Sincerely, Hotel Manager

8/10 Good

jose

Travelled with family
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear Guest,Thank you for your feedback, and we are pleased to hear that you had a positive experience during your stay. If there are any specific areas where we can improve and earn that 5th star on your next visit, please let us know. We appreciate your support and hope to welcome you back soon.Sincerely,Hotel Manager

10/10 Excellent

Edgar

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 26, 2023
Dear Guest,Thank you for your fantastic rating! We are delighted that you had a perfect experience during your stay at our hotel. Your satisfaction is our priority, and we look forward to providing you with exceptional service on your future visits.Sincerely,Hotel Manager

2/10 Terrible

rafael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like anything for the price I paid 73.00 for a room filthy, bathroom with our shower courts in hanging in a bolt, beds cover sheet with so many holes , i try to breakfast at 7:40 am for breakfast and the front desk told us that they run out of everything. The door doesn’t close enough and the cold get thought the door I have so many pictures of that nasty place I will write to Expedia and Wyndham with pictures of that landfill call Hotel
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 12, 2023
Dear Guest,I'm truly sorry to hear about your disappointing experience during your stay. This does not meet our usual standards, and we deeply regret any inconvenience you encountered. Your feedback is important, and we will investigate these issues to ensure they do not happen in the future.Sincerely.Hotel Manager

6/10 Okay

Patrice

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
The property was clean but many repairs were necessary. Limited soap and other items. Shower knobs were missing and no drain stoppers. The good was that there were many restaurants nearby.
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 8, 2023
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your compliments on our property's cleanliness and the convenient dining options nearby.We sincerely apologize for the inconvenience you experienced with the need for repairs and the limited supply of essential items. Your feedback is valuable, and we will address these issues promptly to enhance the guest experience.We hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

8/10 Good

Melzar

Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 26, 2023
Dear guest,Thank you for your rating. We appreciate your feedback and are glad to see that you had a positive experience overall. If you have any specific comments or suggestions to help us improve and earn that fifth star, please feel free to share them.Sincerely,Hotel Manager

2/10 Terrible

Christopher

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is disgusting. Semen stains on blankets and ass-stains on chairs. Disgusting.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Guest,I am truly appalled to read about your experience during your stay at our hotel. I want to sincerely apologize for the unacceptable conditions you encountered. This does not meet our standards of cleanliness and comfort, and it is completely unacceptable.I assure you that we take this matter very seriously, and immediate action will be taken to investigate and rectify the issues you mentioned. Your feedback is invaluable in helping us improve our services and accommodations.I apologize for the distress this caused you, and we would appreciate the opportunity to make this right. Please contact our management team directly so we can address your concerns and take the necessary steps to prevent such issues from happening in the future.Once again, I am deeply sorry for your experience, and I hope you will give us another chance to provide you with a more pleasant and comfortable stay in the future.Sincerely, Hotel Manager

2/10 Terrible

Eliseo

Stayed 1 night in Nov 2023
Response from Hotel Manager on Dec 8, 2023
Dear guest,Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. Your comments are important to us, and we would appreciate any additional details or specific concerns you may have, as this will help us address the issues you encountered and improve our services.Please know that guest satisfaction is our top priority, and we are committed to making every stay enjoyable. We value your input and hope to have the opportunity to welcome you back in the future for a much-improved experience.Sincerely,Hotel Manager

2/10 Terrible

Jerry

Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Guest,Thank you for providing a rating for your stay. We're truly sorry to hear that your experience fell so far below your expectations, resulting in a 2 out of 10 rating. We take your feedback seriously and will use it to identify areas where we can improve our services and accommodations.We hope that you will consider giving us another chance in the future to provide you with a much better and more enjoyable stay. Your satisfaction is important to us, and we are committed to making the necessary improvements.Sincerely, Hotel Manager

2/10 Terrible

Rosa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel room was dirty, the bedsheets had stains and the towels had green spots.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 8, 2023
Dear Guest,We apologize for the cleanliness issues you encountered during your stay. Your feedback is essential, and we will work diligently to address these concerns and ensure a more pleasant experience for our guests in the future.Thank you for bringing this to our attention.Warm regards,Hotel Manager

4/10 Poor

Federica

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend it for the price. Safety is also a concern
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 6, 2023
Dear Guest,Thanks for your comments. I regret that we couldn't be completely satisfied because of the issues mentioned in your review, which made your stay unpleasant. We take real pride in our hotel, and I apologize if we let you down. We are addressing your observations point by point for further improvement, and you will definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us.Sincerely,Hotel Manager

10/10 Excellent

Ravindranath, LEXINGTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to Amtrak station. Lots of places to eat around. Quiet and decent rooms. Certainly value for money
Stayed 1 night in Oct 2023
Response from Hotel Manager on Nov 6, 2023
Dear Guest, Thanks for your recent stay at our property.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival.It is our privilege to serve guests like you.Sincerely, Hotel Manager.

10/10 Excellent

Ebenezer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Hotel Manager. on Nov 6, 2023
Dear Guest, Thank you for your fantastic rating! We appreciate your feedback and are delighted to hear that you had a great experience with us. We strive to provide top-notch service, and it's rewarding to know that we met your expectations. We hope to have the pleasure of serving you again soon.Sincerely,Hotel Manager.

6/10 Okay

Terry

Travelled with family
Liked: Cleanliness, property conditions & facilities
Sketchy
The room seemed clean but the over environment was a bit concerning. Lots of people sitting in their rooms with their doors open smoking pot and wandering around. It was not a very safe feeling.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Nov 6, 2023
Dear Guest,Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay.We are acting on each of them with high priority. You can see the changes. Please visit us again.Sincerely, Hotel Manager

2/10 Terrible

Khalil

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Hotel Manager on Nov 6, 2023
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to express your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

4/10 Poor

ja

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy neighbors. Dirty walkways. The room had mismatched furniture that looked like it needed to go to the dump. The walls were painted grey. The lights were dim. The tv was very old school. No streaming. Many people coming and going. What does that suggest to you? I'm not allowed here to state an opinion of what that meant to me.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Nov 6, 2023
Dear Guest,We apologize for the problems you encountered with your stay. We are working on each of them and hope that you will give us another chance to earn your business.Sincerely,Hotel Manager.

8/10 Good

Texas

Stayed 1 night in Aug 2023
Response from Hotel Manager on Nov 6, 2023
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

10/10 Excellent

terence

Stayed 1 night in Aug 2023
Response from Hotel Manager on Nov 6, 2023
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. We look forward to serving you again in the future and providing you with more exceptional experiences.Sincerely,Hotel Manager.

2/10 Terrible

Sheree

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE!! The room had roaches, the sheets and towels were dirty. The walls were dirty. The pictures online are very misleading.
Stayed 1 night in Aug 2023

4/10 Poor

Christina

Disliked: Amenities
Whole place smelled like weed. My room smelled like smoke. Refrigerator broken. AC wasn’t working and we had to figure it out ourselves. Front desk just said sorry. Do not recommend.
Stayed 1 night in Aug 2023

4/10 Poor

Michael, Manassas Park

Disliked: Cleanliness, staff & service, amenities
Where to start.. The non-smoking room smelled heavily like smoke. The parking lot was under construction. People were doing auto repair work outside my door. And the maids literally tried to enter my room not once, not twice, but THREE separate occasions on the same morning. I yelled multiple times that I didnt need anything but if the chain hadnt been in place they'd have walked in on me. Unacceptable.
Stayed 3 nights in Aug 2023

4/10 Poor

Carrie, Oneonta

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
Dirty hotel drud dealers in parking lot nasty don't stay here
Stayed 2 nights in Jul 2023

4/10 Poor

Jeffrey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the staff living at property. The front desk gentleman was dismissive and unengaging. Water all 9ver the floor from the fridge defrosting. Used wash cloth was left in the bathroom.
Stayed 1 night in Jul 2023

4/10 Poor

Shae

Disliked: Staff & service
The internet and cable tv service was very poor. I was not able to use my laptop for my assignment due that day due to the service going in and out. I was booked for two adults and they only provided towels and washcloth for one.
Stayed 1 night in Jul 2023

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This experience was like something from horror movie. I could hear the theme song from Deliverance playing. We were greater after 30 minutes of no one in the office or answering the phone with hotel manager walking in with a crow bar. He had been opening doors for guest who’s key didn’t work. Along with him came the creepier guy. The creepy guy and family lived there and the put us - 2 women next to family that should star in a Rob Zombie movie. We went to our room it was dirty, smelled. We turned around asked for a room on the other side anywhere and they would not accommodate us. We left. We never stayed. Location is horrible the place looks like it’s some kind place where bad things are going down. DONT STAY HERE!! Dangerous,
Stayed 1 night in Jul 2023

2/10 Terrible

Daniel, Aberdeen

Business traveller
Disliked: Property conditions & facilities
Key didn't work properly. Internet so weak I couldn't send of receive emails. There is a sign at the front desk warning guest not to verbally or physically abuse the hotel staff. I can see why guests would be so upset they would want to.
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Front desk was very courteous!
Stayed 1 night in Jul 2023

6/10 Okay

Joanna

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel room was ok but a lot of sketchy people hanging around the hotel We found a needle beside our car. The guy working at the desk was on the phone talking on a personal call the whole time he was checking me in without looking up. A bit rude
Stayed 1 night in Jun 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
very average stay. Not worth what I paid
The room had switches that did not turn on any of the lights. The AC could not be switched on. The bed covering had a burn on it. The coffee maker was not clean. The receptionist was very helpful and courteous. Shower had mold in the lining, so wasn't usable for me Ironing board was also broken and wouldn't stay up
Stayed 1 night in Jun 2023

8/10 Good

Jeffrey

Stayed 1 night in Jun 2023

2/10 Terrible

joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
this place should not be allowed to be open! disgusting fdirty doors kicked in hair dirt disgusting
Stayed 1 night in Jun 2023

6/10 Okay

Ami

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Sad Super 8
Stayed 1 night in Jun 2023

6/10 Okay

Christopher

Travelled with group
Stayed 1 night in Jun 2023

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a very nice spot but close to stores and hotel rooms were clean
Stayed 2 nights in Apr 2023

4/10 Poor

joseph

Disliked: Staff & service, amenities, property conditions & facilities
Old Adage you get what you pay for. Budget motel. It was reasonable clean, wood floors and tile help so no carpeting. Smoke detector was not even on the wall in a drawer, got magnetic key made daily but then realized you can push the door and enter with a credit card slipped into crack. Got in and out daily like this for days. Once inside you can secure with deadbolt but take all valuables. Housekeeping not offered unless on request, which I am good with, yet someone came in and emptied trash randomly. Room was stale and smelled of smoke while it was nonsmoking room. Breakfast is poor at best. One bagel, no waffle batter in dispenser, juice machine "out of order" or they just did not want to fill it. Coffee was weak and horrible. Towels were exceptionally thin but replaced when random person would come to empty trash. It is the cheapest hotel in area and for good reason. Other inexpensive hotels in area for only a small amount more so look at your options.
Stayed 5 nights in Apr 2023

2/10 Terrible

Carl

Stayed 1 night in Apr 2023

2/10 Terrible

Ella

Stayed 1 night in Apr 2023

6/10 Okay

Pamela

Pest
Well I didn’t have any problems but a big rat walk across the parking lot.
Stayed 5 nights in Mar 2023

2/10 Terrible

Caitlin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs in room 217
The front desk attendant was pleasant. I got my room key to a non-smoking room (323), but when I stepped in, it smelled strongly of smoke. I returned to the lobby and asked for a different room, and the attendant was helpful in making the change but did not offer an apology. The second room (217) smelled less like smoke but I did not want to go back to the lobby again. The room itself was worn and did not feel clean. The blankets and bedspreads had holes and burn marks. But the worst thing is that I arrived home the next evening covered in welts from bedbug bites.
Stayed 1 night in Mar 2023

10/10 Excellent

Brahim

Nice place ,
Stayed 1 night in Mar 2023

4/10 Poor

Hannelore

Travelled with family
Disliked: Amenities, property conditions & facilities
We would never stay again. Had to request RoomService
Stayed 4 nights in Feb 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Power went out for about an hour but other than that it was a good stay .
Stayed 1 night in Feb 2023

2/10 Terrible

Daniel

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets had in holes, AC was full of dust, curtains had in holes, room smell full of marijuana, customer service is horrible, cupboards had mold

6/10 Okay

Miguel, Gatineau

Liked: Cleanliness
Disliked: Staff & service
Conveniently located near Washington Dulles International Airport. There was no staff in the lobby when I arrived to check in, I waited and call for 20 minutes before I saw any staff.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked my stay
Stayed 1 night in Dec 2022

2/10 Terrible

Theresa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
The worst experience ive had in awhile. Where do I start...lots of people just hanging around all night. Someone knocked on our door after 12am trying to do a drug deal but had the wrong room. Someone was pushing a cart back and forth at around 1130 pm. The room? Ha...awful. door had a huge gap on the side, the door was bent. Barely shut. Curtains wouldnt close all the way and with the amount of traffic outside our door it was freaky. Floor was crooked and coming up. Wall had large patches on it and stained. Desk chair was broken. Microwave missing. Huge brown liquid stain with tacky drippings all the way down the bathroom door. Holes in the blankets. Awful I was legit afraid to leave the room.
Stayed 1 night in Nov 2022