This was our first stay at the Diplomat Radisson Blu Hotel, but won't be our last. We have stayed at other 4-5 star hotels in Bahrain, and they cannot compare to the level of service we received at the Radisson Blu. We attended a large private event in the ballroom. The decorations were beautiful and the food was amazing. Our room was excellent, very clean and comfortable.
What impressed me most was in the morning when the breakfast buffet was very busy (most of the people were from our large event). The staff was literally running to clear tables, replenish the buffet and serve guest. I met the Guest Services Manager, Sharif, as he cleared a table to seat us. There were other hotel executives pitching in to help, as well. That is service!
We arrived at 3 am after a very long flight from South Africa, our room was not only ready they had an anniversary cake and flowers for us because we had mentioned it was our 27th anniversary trip. Christine at the front desk is such a sweet person and she always makes us feel welcome.
I understand the hotel is fairly new, about a year old, but the staff needs to be better trained on customer service. I called room service and ask for an eating utensil and it never was delivered after I waited 2 hours for it. We were also disappointed that the bathroom did not have a bathtub. Also there is a limited menu at the restaurant on the 28th floor but the food was very good.
Traveller from Doha, Qatar
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Professional but not overly friendly staff (think I'm spoilt by some of the other hotels I have stayed in).
My room didn't have any slippers- not the end of the world but you do notice the little things when staying in a 5*.
Traveller from London
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Emblematic of the lustrous gem that launched a thousand dhows, the Pearl Monument celebrates Bahrain's natural wealth. Tiny Bahrain was an economic titan well before oil thanks to the natural pearls off its waters. A source of national pride, pearl jewelry is a big draw to the capital city's old souk. For other worldly goods with a view, head to the futuristic 50-story Bahrain World Trade Center.