Dear Mohammad ji, Namaste! At the outset, please accept my sincere apologies. It is very disheartening to learn that we could not match your expectations. But the feedback from a valued guest like you helps us in improvising our processes to meet our guest’s expectations. I am confident that having had areas highlighted in your review, responsible actions will be taken. Rest assured, your comments have received our strictest priority and sternest attention. I urge you to please treat the experience in isolation and give us an opportunity to serve you in the near future as well. I assure you that these lapses were an exception to our normal standards, and I hope you will not allow them to forever mar your impression of our resort. For your future reservation, please write to me and I will be delighted to oversee all aspects of your stay personally. Thanks again,

Dear Sir/mam, at the onset we would like to extend our sincere thanks for reviewing us. We always strive to provide the best hospitality to our guests and their satisfaction is our reward. Thank you again for your kind comments. We look forward to welcome you again in Manali. Yours Sincerely,

Dear Guest, I want to thank you for the kind words you said about our Resort and services. Your thoughts are important to us, but we are especially pleased when the feedback is positive. It really means a lot to me and to every one of our staff. I have noted your concern regarding the activities for the children and will try to improve upon it, thank you for bringing this to my notice. Thank you again for your kind comments. We look forward to serving you again. Warm Regards, Vivek Kapoor General Manager