Porch

Reviews of Hotel Mozonte

3 out of 5
Hotel Mozonte
Residencial Bolonia, PriceSmart 1.5 cuadras al norte, Managua

Reviews

7.0

Good

Rating 10 - Excellent. 222 out of 722 reviews" "
Rating 8 - Good. 179 out of 722 reviews" "
Rating 6 - Okay. 126 out of 722 reviews" "
Rating 4 - Poor. 87 out of 722 reviews" "
Rating 2 - Terrible. 108 out of 722 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Kenold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC didn’t work
Stayed 1 night in Mar 2024
Response from Atención al cliente on Mar 15, 2024
Hola, no tenemos información que haya reportado problemas con el aire de la habitación en la que estuvo.

8/10 Good

Derling

Liked: Cleanliness, staff & service, property conditions & facilities
Was good.
Stayed 2 nights in Mar 2024
Response from Atención al cliente on Mar 12, 2024
Thank you!!

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only issue I had with this place is the music playing all the time for the pool. This is a ME problem. I like it quiet. Honestly, it was not overly loud. Stuff was great. I had a problem with my motorcycle and staff we more than willing to help me out.
Stayed 2 nights in Mar 2024
Response from Atención al cliente on Mar 10, 2024
Thank you very much for your rating and your comment, we will take it into account for our improvement, we hope your next visit is a better experience.

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2024

2/10 Terrible

Ruddy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People was rude, I was sick and they treated me bad I couldn’t stay in there. They didn’t helped me with the refund it was the worst experience in my life I would never recommend to anyone to stay here
Stayed 1 night in Feb 2024
Response from Recepción on Feb 18, 2024
Lamentamos su inconveniente, como usted comprenderá usted hace uso de una plataforma de la cual acepta políticas y condiciones de uso, su reservación es no reembolsable, por tal razón no aceptamos ningún reembolso.

8/10 Good

Douglas

Stayed 1 night in Feb 2024
Response from Atención al cliente on Mar 20, 2024
Muchas gracias por su calificación, le esperamos nuevamente!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and hot water. Great food and beer . The pools were clean and nice. Great value for the budget traveler. With AC of course! room #9 my TV didnt work.
Stayed 1 night in Jan 2024
Response from Atención al cliente on Feb 4, 2024
Thank you very much, we will be waiting for you.

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nice not expensive and 2 swimming pools...
Stayed 1 night in Jan 2024
Response from Atención al cliente on Feb 4, 2024
Muchas gracias por su calificación, le esperamos nuevamente!

8/10 Good

Alfonso

Stayed 1 night in Jan 2024
Response from Atención al cliente on Feb 4, 2024
Muchas gracias por su calificación, le esperamos nuevamente!

10/10 Excellent

Badra

Liked: Cleanliness
Stayed 9 nights in Jan 2024
Response from Atención al cliente on Feb 4, 2024
Muchas gracias por su calificación, le esperamos nuevamente!

2/10 Terrible

Yarelis

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
El servicio de desayuno es terrible. Estuve 2 semanas hospedada y ningun dia me sentì comoda desayunando. No es que solo sea limitado en las opciones, es que te limitan a escoger cuando pueden darte de otras opciones cuando no comes casi nada. No te hacen sentir comodo ni a gusto al desayunar. El area de la piscina limpia aunque el agua estaba fria. La limpieza buenisima y agua caliente. Solo que el trato del personal es lo que hace que uno como huesped no quiera volver.
Stayed 15 nights in Dec 2023
Response from Atención al cliente on Feb 4, 2024
Muchas gracias por sus comentarios, los tomaremos en cuenta para nuestra mejora, una disculpa por el inconveniente.

10/10 Excellent

Oswaldo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Atención al cliente on Feb 4, 2024
Muchas gracias por su calificación, le esperamos nuevamente!

8/10 Good

WILFREDO, CLOVIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place coning back next year for my vacation of Easter
Stayed 7 nights in Dec 2023
Response from Atención al cliente on Feb 4, 2024
Thank you, we will be waiting fo you!!

2/10 Terrible

Gaspar

Stayed 1 night in Dec 2023
Response from Atención al cliente on Feb 4, 2024
Muchas gracias por su calificación, agradeceríamos sus sugerencias para nuestra mejora.

10/10 Excellent

Leonardo, mendham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Dec 2023
Response from Atención al cliente on Feb 4, 2024
Muchas gracias por su calificación, le esperamos nuevamente.

6/10 Okay

Simon

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
stuff here and there but good experience overall
A good quality price. However I was a bit surprised at my arrival, the people behind the desk were teenagers, couldn’t hear them behind the plastic cover. The room had some initial bad conditions : water control handle of the shower was broken and the hand soap distributor was not working plus was leaking on the sink. The food was good and the next shift at the desk was much clearer and helpful. Again, good quality price ratio.
Stayed 1 night in Dec 2023

10/10 Excellent

Glenda

Liked: Amenities
Personal workers very friendly
Stayed 2 nights in Nov 2023

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The are was always clean, the cleaning team very friendly and nice. Very recommend this hotel.
Stayed 7 nights in Nov 2023

10/10 Excellent

Denis

Stayed 5 nights in Nov 2023
Response from Atención al cliente on Feb 4, 2024
Muchas gracias por su calificación, le esperamos nuevamente

2/10 Terrible

Rosiris

Stayed 5 nights in Nov 2023
Response from Atención al cliente on Feb 4, 2024
Hola Rosiris, agradeceríamos nos envíe por mensaje los problemas que hubieron durante su reservación para nuestra mejora.

4/10 Poor

Marcela

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 3 nights in Nov 2023
Response from Atención al cliente on Nov 27, 2023
Hola, nos gustaría saber los motivos de su calificación para nuestras mejoras

10/10 Excellent

Donna

Stayed 2 nights in Nov 2023
Response from Atención al cliente on Nov 27, 2023
Muchas gracias por su preferencia.!

6/10 Okay

carrol

Travelled with family
Disliked: Amenities
Front desk service is not properly train- they can not solve problems
Stayed 4 nights in Nov 2023
Response from Atención al cliente on Nov 17, 2023
Muchas gracias por su preferencia, estamos a la orden

2/10 Terrible

Luis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El aire acondisionado no servia el agua del baño tanpoco
Stayed 3 nights in Nov 2023
Response from Atención al cliente on Nov 17, 2023
Lamentamos los inconvenientes del porque nos calificó con ese número, tomaremos en cuenta sus comentarios para nuestra mejora.

8/10 Good

Phillip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N. A
Stayed 1 night in Sep 2023
Response from Atención al cliente on Nov 17, 2023
Muchas gracias por su preferencia, estamos a la orden

8/10 Good

YUBIER

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location, security personal very helpful
Stayed 1 night in Nov 2023
Response from Atención al cliente on Nov 17, 2023
Muchas gracias por su preferencia, estamos a la orden

2/10 Terrible

Carla

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Smells bad
Stayed 1 night in Oct 2023
Response from Atención al cliente on Nov 17, 2023
Agradeceríamos nos envíe información de los inconvenientes del porque nos calificó con ese número, gracias.

10/10 Excellent

Joel, Miami

Stayed 1 night in Nov 2023

8/10 Good

Ennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
This hotel is good for the price but its very noisy, loud music fron early in the morning until around 9pm
Stayed 4 nights in Nov 2023
Response from Atención al cliente on Nov 8, 2023
Gracias por su calificación, tomaremos en cuenta su comentario para nuestra mejora

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Atención al cliente on Nov 6, 2023
Muchas gracias, estamos a la orden siempre!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Atención al cliente on Oct 31, 2023
Muchas gracias por su preferencia.

6/10 Okay

Omar, LOS ANGELES

Travelled with family
Liked: Cleanliness
okay place, no parking available, check in was slow, pool seems okay.
Response from Atención al cliente on Oct 13, 2023
Thank you for your comments.

6/10 Okay

Elquis

Stayed 1 night in Oct 2023
Response from Atención al cliente on Oct 31, 2023
Muchas gracias por su calificación, esperamos su próxima visita sea mucho mejor

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 5 nights in Oct 2023
Response from Atención al cliente on Oct 10, 2023
Muchas gracias Raquel, le esperamos nuevamente.

10/10 Excellent

sonia

I like this hotel. It was convenient to have it close by where I needed to be at.
Stayed 2 nights in Oct 2023
Response from Hotel Mozonte on Oct 6, 2023
Thank you so much.

4/10 Poor

Neshanne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Habían cucarachas y moscas y la ducha sucia.
Stayed 1 night in Oct 2023
Response from Atención al cliente on Oct 5, 2023
Agradecemos sus comentarios, los tomaremos en cuenta para nuestra mejora

4/10 Poor

Amanda Del Socorro Garcia

Disliked: Amenities
It’s a very noisy hotel and the pool is not exclusively open for the guests as long as you spend $8 anyone can have access to it. Honestly I would never recommend this property to my friends or family members. The breakfast they serve is for a 2 year old child. Loud music starts playing around 7 am which I think is unpleasant
Stayed 14 nights in Sep 2023
Response from Atención al cliente on Oct 5, 2023
Agradecemos sus comentarios, los tomaremos en cuenta para nuestra mejora

10/10 Excellent

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise
Stayed 4 nights in Sep 2023
Response from Atención al cliente on Sep 28, 2023
Muchas gracias por su calificación.

10/10 Excellent

Ramon Ariel

Stayed 2 nights in Sep 2023
Response from Atención al cliente on Oct 16, 2023
Muchas gracias por su calificación, le esperamos nuevamente.

10/10 Excellent

rigoberto, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Sep 2023
Response from Atención al cliente on Sep 17, 2023
Thank you, we hope you soon

2/10 Terrible

Carl

Stayed 2 nights in Sep 2023
Response from Atención al cliente on Sep 27, 2023
Gracias por su calificación, agradeceríamos nos comentara el motivo de su calificación para nuestras mejoras

2/10 Terrible

Thomas

Stayed 1 night in Aug 2023
Response from Atención al cliente on Sep 27, 2023
Gracias por su calificación, agradeceríamos nos comentara el motivo de su calificación para nuestras mejoras

8/10 Good

Bismarck

Liked: Cleanliness, staff & service
Very good service
Stayed 1 night in Aug 2023
Response from Atención al cliente on Sep 6, 2023
Thank you Bismarck, we hope you again.

6/10 Okay

sandra

Stayed 15 nights in Aug 2023
Response from Atención al cliente on Sep 13, 2023
Gracias por su calificacion

2/10 Terrible

Sergio

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst dump I ever see in my life
The hotel was filthy it looked like it was not clean and months the shower had mildew and have roaches in the entrance they have roaches in the bathroom a smell bad so bad that I didn't even stay there they show me three rooms and all the rooms were the same if you was you I would take him out of your contract I will not stay there I will not even let my dog stay there that's how bad they play is the place is a dump PS bad customer service. Hotels.com just take a look at this place before offer and your site
Stayed 5 nights in Aug 2023
Response from Atención al cliente on Sep 6, 2023
Agradecemos sus comentarios, los tomaremos en cuenta para nuestra mejora.

4/10 Poor

Luis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
La habitasion estaba en pesimas condiciones
Stayed 1 night in Aug 2023
Response from Atención al cliente on Sep 6, 2023
Agradecemos sus comentarios, los tomaremos en cuenta para nuestra mejora.

8/10 Good

Tionee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Aug 2023
Response from Atención al cliente on Sep 6, 2023
Thank you Tionee, we hope you again

10/10 Excellent

Luis

Liked: Cleanliness
Lo recomiendo
Stayed 1 night in Aug 2023
Response from Atención al cliente on Sep 6, 2023
Muchas gracias Luis, le esperamos nuevamente.

2/10 Terrible

Carmen

Disliked: Cleanliness, property conditions & facilities
Run down room. Insects in the room. Extremely noise.
Stayed 1 night in Jul 2023
Response from Atención al cliente on Sep 6, 2023
We are sorry for the inconvenience during your stay, we will improve

8/10 Good

Brad

Stayed 2 nights in Jul 2023
Response from Atención al cliente on Sep 6, 2023
Muchas gracias, le esperamos nuevamente.