Meeting facility

Reviews of Holiday Inn Managua - Convention Center, an IHG Hotel

3.5 out of 5
Holiday Inn Managua - Convention Center, an IHG Hotel
Plaza Holiday Inn Juan Pablo II, Managua

Reviews

8.2

Very good

Rating 10 - Excellent. 198 out of 498 reviews" "
Rating 8 - Good. 184 out of 498 reviews" "
Rating 6 - Okay. 65 out of 498 reviews" "
Rating 4 - Poor. 29 out of 498 reviews" "
Rating 2 - Terrible. 22 out of 498 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Teresa

Liked: Staff & service
Stayed 5 nights in Jan 2024
Response from Johana Macias/ Jefa de Recepción on Jan 25, 2024
Gracias por su preferencia.Le esperamos muy pronto.

8/10 Good

Jeanette, Managua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place. Did not like the bathroom.
Stayed 2 nights in Dec 2023
Response from Johana Macias on Jan 12, 2024
We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Allan

Stayed 8 nights in Dec 2023
Response from Johana Macias/ Jefa de Recepción on Jan 30, 2024
Gracias por tomarse el tiempo en calificarnos.Esperamos haya tenido una excelente estadia en nuestro hotel.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eugenia Mejia-Gerente de Operaciones on Jan 2, 2024
Muchas gracias por haberse tomado el tiempo para llenar la encuesta de satisfacción. Sus comentarios son de vital importancia para nosotros y nos da gusto saber que tuvo una estadía placentera.

6/10 Okay

Ericka

Business traveller
Liked: Cleanliness, staff & service, room comfort
pesimo servicio restaurante
estuvo bien, pero el servicio del restautante en la noche fue pésimo, la primera noche una sopa cruda y una ensalada espantosa, además de que duraron más de una hora en el servicio
Stayed 4 nights in Nov 2023
Response from Eugenia Mejia-Gerente de Operaciones on Jan 2, 2024
Muchas gracias por tomarse el tiempo de calificar su estancia. Lamentamos no haber llenado sus expectativas, apreciamos sus comentarios y los compartiremos con el equipo para continuar elevando la calidad de nuestros servicios. Esperamos que aquellos aspectos que no fueron satisfechos del servicio de restaurante en esta estadía, puedan ser de su total satisfacción en su próxima visita, si nos da la oportunidad de servirle nuevamente.

10/10 Excellent

Curtis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Eugenia Mejia-Gerente de Operaciones on Jan 2, 2024
Muchas gracias por haberse tomado el tiempo para llenar la encuesta de satisfacción. Sus comentarios son de vital importancia para nosotros y nos da gusto saber que tuvo una estadía placentera.

8/10 Good

Carla Patricia

Stayed 1 night in Nov 2023
Response from Johana Macias on Jan 12, 2024
Muchas gracias por su preferencia. Esperamos haya tenido una estadia placentera en nuestro Hotel.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here in the past. It is a great location with nice comfy rooms. The pool is a plus.
Stayed 1 night in Nov 2023
Response from Eugenia Mejia-Gerente de Operaciones on Jan 2, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn MANAGUA - CONVENTION CENTER. We are pleased to know that you had a great experience. We hope to serve you again in the future. Sincerely,

10/10 Excellent

Jose David

Liked: Staff & service
Stayed 7 nights in Oct 2023

10/10 Excellent

Maria Elena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo ok. Sólo la bañera tiraba un poco de agua
Stayed 2 nights in Oct 2023

10/10 Excellent

Jennyffer

Stayed 6 nights in Sep 2023

4/10 Poor

Blanca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Mauricio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lo califico como promedio ya q le comparó con el Doubletree by Hilton donde estuve solo 1 semana atrás y este Holiday Inn me pareció algo viejo y com solo 1 restaurante. El área de la piscina si la veo muy bonita, el casino algo apretado y el restaurante puedo darle un 7.5. El personal si fue siempre muy atento.
Stayed 1 night in Aug 2023

8/10 Good

Maria Mena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 4 nights in Aug 2023

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Aug 2023

4/10 Poor

Dina

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Jun 2023

4/10 Poor

Francisco

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

Miguel

Always great. Staff very friendly Food is amazing Defenetly our favor place to stay. Thank you.
Stayed 5 nights in May 2023

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2023

10/10 Excellent

Bismarck

Travelled with family
Liked: Cleanliness, staff & service
my son love stay in holiday inn hotel managua, pool so warn my son love it
Stayed 1 night in Apr 2023

10/10 Excellent

Jaime

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to check in early and they was nice
Stayed 1 night in Apr 2023
Response from Operation Manager on Apr 23, 2023
Thanks for your lovely comments and hope to see you soon.Sincerely,

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Clean comfortable suite and the staff was terrific
Stayed 12 nights in Mar 2023
Response from Operation Manager on Apr 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn MANAGUA - CONVENTION CENTER.We are happy to know you had a pleasant stay. Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope to see you soon!

2/10 Terrible

Jhonel

Stayed 2 nights in Mar 2023
Response from Operation Manager on Apr 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn MANAGUA - CONVENTION CENTER. Please know that your feedback is extremely valuable to us. We hope to you give us the oportunity to get a 10 in your next visit.Sincerely,

6/10 Okay

Alfredo

Travelled with family and small children
Liked: Cleanliness, staff & service
It was clean and staff was helpful but there was too many mosquitos in the room. We stayed in the 6th floor. How they got in there no idea but for a hotel like the Holiday it should be an easy thing to keep them out
Stayed 2 nights in Mar 2023
Response from Operation Manager on Apr 1, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn MANAGUA - CONVENTION CENTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We have addressed your comments to the team, and added your preferences for future stays.Sincerely,

10/10 Excellent

KAON

Stayed 1 night in Jan 2023
Response from Gerente de Operaciones on Jan 27, 2023
Muchas gracias por haberse tomado el tiempo para llenar la encuesta de satisfacción. Sus comentarios son de vital importancia para nosotros y nos da gusto saber que tuvo una estadia placentera.Lo esperamos pronto!

6/10 Okay

Doris

Travelled with family
Liked: Staff & service
Sucio , falta iluminación, alfombras viejas
Response from Gerente de Operaciones on Jan 20, 2023
Estimada Doris, muchas gracias por haberse tomado el tiempo de compartir su opinión. Hemos tomado nota y compartido con el equipo a fin de corregir los temas señalados. Nuestras sinceras disculpas. Esperamos contar con su amable elección en el futuro y pueda experimentar una total satisfaccion en su próxima estancia.

10/10 Excellent

Dante

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll Be Back!
Great service, nice hotel.
Stayed 1 night in Dec 2022
Response from Operation Manager on Dec 27, 2022
Muchisimas gracias por haberse alojado con nosotros. Nos da gusto saber que tuvo una excelente experiencia y esperamos atenderle pronto! Aprovechamos a desearle una Feliz Navidad y un venturoso 2023!!

10/10 Excellent

INDIO

Stayed 5 nights in Oct 2022

10/10 Excellent

Carlos

Stayed 4 nights in Sep 2022

10/10 Excellent

Erika

Stayed 2 nights in Aug 2022

8/10 Good

Francisco

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Pros: Good location close to city center but not in the center / 24 hour room service / not pricey / clean rooms / internet speed ok, not great but not bad. Cons: Black out drapes, are not really black out, light passes by / bouncy bed / room key cards malfunction consistently and you have to go down to the lobby for re configuration, I stayed 8 nights and on 4 of the nights had the key card problem / Breakfast ain’t no good, crappy, borderline ok.
Stayed 8 nights in Aug 2022

10/10 Excellent

Tatiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central. Accessible to main roads. Overall good stay!
Stayed 2 nights in Jun 2022
Response from Operation Manager on Jun 13, 2022
Thanks for your great review, we hope see you soon!

8/10 Good

Auxi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice and quite
Stayed 1 night in May 2022
Response from Operation Manager on Jun 13, 2022
We appreciate your kind words and hope to see you soon!

8/10 Good

Juan Diego

Stayed 2 nights in Apr 2022
Response from Operation Manager on Jun 13, 2022
Taking the time to respond is very appreciated. We hope to see you soon.

10/10 Excellent

Leen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Great gym. Pool needs to be filtered better to keep it clean
Stayed 3 nights in Mar 2022

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in and check out was efficient. Overall clean property. Good amenities.
Stayed 4 nights in Feb 2022

10/10 Excellent

Carlos Eduardo

Stayed 5 nights in Feb 2022

10/10 Excellent

Sergio

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Recommended
Stayed 2 nights in Feb 2022

2/10 Terrible

Saraí

Stayed 4 nights in Feb 2022

10/10 Excellent

Eliseo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
GOOD LOCATION, FRIENDLY STAFF.
Stayed 20 nights in Jan 2022

8/10 Good

Adolfo

Stayed 7 nights in Jan 2022

2/10 Terrible

rudy

Stayed 4 nights in Jan 2022

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Jan 2022

2/10 Terrible

Martica

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Horrible not recommend
The hotel was nice but had a horrible experience! We rested rooms for a wedding. First room service good has horrible and over priced, elevators got stuck all the time. All dress up with heel had to walk down 3 floors of stairs and bride stuck waiting for elevator to work. Then arranged transport for bride with hotel and never showed. Running last minute to get a taxi to take the bride to wedding salon! Also breakfast was horrible, cold and almost nothing left then find out it’s not Included and paid $40 for 3 ppl got something we could not even finish. Never again will I say there. Been at many hotels in Nicaragua and this was by far our worst experience.
Stayed 1 night in Dec 2021
Response from Operation Manager on Jan 3, 2022
Hi Martica: Thank you for leaving feedback on your hotel experience. Our goal has always been to provide our guests with the best hospitality service. I am sorry the level of customer service delivered was unpleasant. We make sure that every guest feels cared for, valued, and respected. I have shared your valuable comments with the managerial team as a source to improve the services we deliver. and I hope you give us another opportunity in the future to give you the service you deserve. Warm regards,

10/10 Excellent

Salman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel to stay in downtown Managua. Gym is decent, pool is awesome but the food is super expensive.
Stayed 2 nights in Dec 2021
Response from Operation Manager on Jan 3, 2022
Thanks for your splendid comments. We appreciate you have taken the time to evaluate our services. The team will be delighted to know that your expectations were fulfilled. We hope to see you again soon. Sincerely,

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very friendly at the front desk and Staffing in the restaurant were very friendly. Everyone was very kind and helpful. The hotel is clean rooms are clean. I wish it was closer to the mall and other places. But overall, beautiful hotel with the very kind and helpful staff and beautiful clean rooms. Nice pool as well
Stayed 2 nights in Nov 2021
Response from Holiday Inn Convention Center Managua on Dec 5, 2021
Thanks for share your comments about your recent experience, we will share them with the team and hope to see you again. Sincerely

4/10 Poor

Jonathan

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Boo
Dirty old. Needs renovation. They tried to charge me 18$ in Nicaragua for coffee in the morning wit a plate of rice n beans
Stayed 1 night in Nov 2021
Response from Holiday Inn Convention Center Managua on Dec 5, 2021
Thanks for let us know about your recent experience. We will share your comments with the specific area. Sincerely,

8/10 Good

Isqueira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo Bien Ubicación, Seguridad, Limpieza Sugerencia Mejorar el desayuno, no es variado
Stayed 3 nights in Nov 2021
Response from Holiday Inn Convention Center Managua on Nov 16, 2021
Agradecemos sus excelentes comentarios. Estaremos compartiendo su sugerencia al departamento correspondiente. Lo esperamos pronto!

8/10 Good

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2021

8/10 Good

FRANCISCO

Stayed 2 nights in Nov 2021
Response from Holiday Inn Convention Center Managua on Nov 16, 2021
Muy agradecidos de su valoración. Esperamos recibirles nuevamente en el hotel.