2 outdoor pools

Reviews of Best Western Las Mercedes Airport

3 out of 5
Best Western Las Mercedes Airport
Km 11.5 Carretera Norte, Managua

Reviews

8.4

Very good

Rating 10 - Excellent. 521 out of 1009 reviews" "
Rating 8 - Good. 263 out of 1009 reviews" "
Rating 6 - Okay. 106 out of 1009 reviews" "
Rating 4 - Poor. 63 out of 1009 reviews" "
Rating 2 - Terrible. 56 out of 1009 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marianela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone very attentive and helpful
Stayed 1 night in Apr 2024

2/10 Terrible

Karen Jean, Durham

The hotel is directly across the street from the airport. There’s a midnight cancellation policy. If your flight is canceled (or delayed) and you’re unable to check in, you will not be reimbursed.
Stayed 1 night in Apr 2024

10/10 Excellent

Aimee, Nqples

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees are extraordinary great staff- good location for one night
Stayed 1 night in Apr 2024
Response from Front desk on Apr 18, 2024
Thank you very much for your stay with us Aimee!, it is a pleasure to assist you and provide the best of our services. We hope to have you again with us.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Apr 2024
Response from front desk on Apr 17, 2024
Thanks for commets they are very important to us and we hope to have you here with us again

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front desk on Apr 18, 2024
Muchas gracias por su estadía y por su calificación Ana

2/10 Terrible

Nikirana

I arrived to the Hotel without a reservation. Expedia didn’t notify Best Western Hotel about it. I had to pay out of my pocket for it. Please reimburse my money back and talk to the Hotel to confirm that Expedia didn’t communicate of my reservation. Very, very bad experience, very frustrated after a tired midnight flight.
Stayed 2 nights in Apr 2024
Response from front desk on Apr 17, 2024
Thanks for your stay and your comments, we will consider it and we apologize for the inconvenience

10/10 Excellent

cherie

Travelled with partner
Liked: Amenities
Very clean. Helpful staff
Stayed 1 night in Apr 2024
Response from front desk on Apr 15, 2024
Thanks for staying here! Your opinion is very important for us.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Feb 2024
Response from front desk on Apr 15, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Gonzalo

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is outdated. Very convenient location to the airport. 1 min walk at most. Rooms are not sound proof so you can hear people walking up and down the hallways. Room was full of mosquitoes.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 13, 2024
Thank you for your stay and your comments are very important to us. We regret the inconveniences mentioned. We have been working to improve and provide the best services to our guests.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location 👌
Stayed 1 night in Apr 2024
Response from Front desk on Apr 12, 2024
Thank you so much for your stay and your comments Jacqueline it is a pleasure to assist you

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to go to and from the airport would recommend for anyone who needs to travel and have a short stay
Stayed 1 night in Apr 2024
Response from front desk on Apr 9, 2024
Thank you so much Jose, it is a pleasure to assist you we really appreciate it

4/10 Poor

Lizbeth

Travelled with partner
Liked: Staff & service
Disliked: Amenities
My check-in was very slow. People were waiting in line to be checked in. I was forced to stay in this hotel due to my flight being canceled. There was ants in the bathroom and ants in my bed Red ants they bit my husband‘s leg
Stayed 1 night in Apr 2024
Response from front desk on Apr 9, 2024
We are sorry for the inconvenience that occurred during your stay. We will note your comments and we will take them into account to offer a better experience to our guests. Thanks for your opinion.

2/10 Terrible

Pamela

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is conveniently located across the street. The staff doesn’t really speak to you and the room or my room at least was full of mosquitos. I spent the night killing then and using my own bug spray to keep them away. Although, I understand the area may have more mosquitos than usual I would expect they fumigate more often. Very uncomfortable.
Stayed 1 night in Apr 2024
Response from front desk on Apr 8, 2024
Thank you for your stay and for your comments Pamela, we are sorry for the inconvenience and yes, we have been working on the fumigation of all areas since, as you could see, our hotel is an environmental style, we will take note of this.

8/10 Good

Alba

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, pero la picina estaba muy llena 🙁
Stayed 1 night in Apr 2024
Response from front desk on Apr 8, 2024
Muchas gracias por tu estadía Alba

8/10 Good

Gloria Maria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from front desk on Apr 8, 2024
Gracias por tu calificación

6/10 Okay

SOFIA

Travelled with family
Disliked: Staff & service
Didn’t give the room together when we do the reservation for 2 rooms
Stayed 1 night in Mar 2024
Response from front desk agent on Apr 6, 2024
We are sorry about the inconvenience that occurred, mostly when our guests request it we try to do it in this case it may be that we were quite high in occupancy, we will consider it so that it does not happen again

4/10 Poor

SOFIA

Travelled with family
Disliked: Staff & service, amenities
Too many mosquitoes outside and inside the room and in the lobby
Stayed 1 night in Mar 2024
Response from Front desk agent on Apr 5, 2024
Thanks for your stay Sofia, we apologize for this situation We have been constantly working on fumigating all areas since we are an environmentalist hotel but the well-being of our guests is important to us.

4/10 Poor

Lara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water. Mosquitos in the room. Staff was very unhelpful. We only chose to stay here for the proximity to the airport.
Stayed 1 night in Apr 2024
Response from Front deks agent on Apr 4, 2024
Thanks for your stay and your commets, we apologize for the negative experince that you had, it is very important to us and we will consider your points in order to improve

8/10 Good

paula, eureka

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first when I got here, they were having a hard time finding my reservation, but although other than that, everything was OK
Stayed 1 night in Apr 2024
Response from Front deks agent on Apr 4, 2024
Thanks for your stay and your comments Paula We are sorry for the delay you had due to the reservation, we will consider it so that it does not happen again

6/10 Okay

Deborah

Travelled with partner
Pros: -super convenient to the airport -restaurant is good -2 pools Cons: -lots of mosquitos in the room -front desk & housekeeping both said they would bring us an extra bath towel, never happened -gym has no equipment -room was okay clean, but not clean enough for the price (some rust stains, the toilet seat was too small for the toilet, etc) Note: the hotel runs a day pass for the pools, so when we were there the large one was completely full and a bit of a party scene. This isn't clear on the hotel descriptiom
Stayed 1 night in Mar 2024
Response from Front desk team on Apr 2, 2024
Thanks for your stay Deborah for your stay and your comments, we are sorry for what happened we will be working to improve it

8/10 Good

Manuel, West Palm Beach

Travelled with family
Liked: Staff & service, property conditions & facilities
Good place
Stayed 1 night in Feb 2024
Response from front desk team on Apr 1, 2024
Thank you so much for your stay and your comments it is a pleasure to assist you

2/10 Terrible

Paschal

Liked: Cleanliness
Staff were very pleasant and helpful.Food in restaurant was very good and reasonable .
Stayed 1 night in Mar 2024
Response from Front desk on Apr 12, 2024
Thank you so much for your stay and your comments

10/10 Excellent

Sigrid, lake park

Stayed 3 nights in Mar 2024
Response from Front desk on Apr 18, 2024
Muchas gracias por su estadía y por su calificación Sigrid

6/10 Okay

Gregory, Jacksonville

Travelled with partner
Disliked: Amenities
Right across from the airport.
Stayed 1 night in Mar 2024
Response from front desk team on Mar 28, 2024
Thank you so much for your stay and your comments Gregory it is very important to us to provide our best services to our guests

6/10 Okay

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Staff were unfriendly and kept me waiting.
Stayed 1 night in Mar 2024
Response from front desk team on Mar 26, 2024
thanks for your stay and your comments we apologize for the inconvenince it is very important to us to assist our guests in the best way thanks for let us know

6/10 Okay

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of Mosquitos inside the Room . Couldn't sleep well .
Stayed 1 night in Mar 2024
Response from front desk team on Mar 26, 2024
Thanks for your stay and your comments Roberto we apologize for the inconvenience we are working everyday to improve it and provide the best services to our guests

4/10 Poor

Astrid

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was great but property is in very poor condition. Walls on the rooms are dirty , all property is very old.
Stayed 2 nights in Mar 2024
Response from front desk team on Mar 25, 2024
Thanks for your stay and your comments, we apologize for the inconvenince we are working everyday in order to improve

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from front desk team on Mar 25, 2024
Thank you so much for your stay

10/10 Excellent

amanda

Stayed 1 night in Mar 2024
Response from Front desk on Apr 12, 2024
Gracias por tu estadía Amanda!

10/10 Excellent

Invati

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property. My room was perfect. The location is so close to the airport. I didn’t even need to take the shuttle, I just walked across the street when it was time to fly home.
Stayed 1 night in Mar 2024
Response from front desk team on Mar 25, 2024
Thank you so much for your stay and your comments it is very important to us and it is a pleasure to asist you

4/10 Poor

Paul

Travelled with partner
Disliked: Staff & service
The front desk agent was not helpful at all. We arrived in the middle of the night (a fact that we had communicated previously) but the agent made us buy another room. Or we could have waited in the lobby for 12 hours. Room was not clean. Breakfast was good
Stayed 1 night in Mar 2024
Response from front desk team on Mar 25, 2024
Thanks for your stay and your comments we apologize for the inconvenince, it is very important to us to provide the best services to our guests

10/10 Excellent

Juan Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very good
Stayed 1 night in Mar 2024
Response from front desk on Mar 22, 2024
Thank you so much for your stay

10/10 Excellent

Linda, kamloops

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is excellent in quality & quantity of food, Staff is very helpful & tolerant of non speaking spanish people. Very close to the airport, shittle service good
Stayed 1 night in Mar 2024
Response from Front desk on Apr 12, 2024
Thank you very much for your commentsand your stay Linda, they are very important to us. We hope to have you again with us, it is a pleasure to assist all our guests as they deserve and provide our best services.

10/10 Excellent

Wilmor A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from front desk team on Mar 25, 2024
gracias por tu estadia

8/10 Good

Stephen

Travelled with partner
Liked: Staff & service
I've stayed here many times over the past 3 years or so. The location is great as it is right across the street from the airport. That's the main reason my wife and I use the BW. Overall the rooms are ok. Sometimes the TV doesn't work or there is no hot water (rarely). My main complaint would be the mosquitoes in the room. Often times the bathroom window is open and that is how they get it. So, as part of the cleaning checklist they should make sure the windows are closed. The pool is nice and we often hang out there. Sometimes the mosquitoes are very bad and we use mosquito spray, so I would recommend that BW is more proactive in spraying for mosquitoes. The cleanliness of the rooms is ok. Sometimes it's very clean, other times, not so clean. Overall the main reason we stay is the location. They could improve the rooms to make it a more pleasant experience.
Response from Front desk team on Mar 21, 2024
Thank you very much for your stay with us Stephen and your comments are very important to us, your observations help us a lot in order to improve and provide the best of our services, we will really consider it, we hope you can visit us again and enjoy.

10/10 Excellent

Ivania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees are very helpful and accommodating. The restaurant was very tasty and the chef cooked to our tastes. The waitresses paid close attention to us.
Stayed 2 nights in Mar 2024
Response from front desk team on Mar 18, 2024
Thank you so much for your stay and your comments Ivania, it is always a pleasure to assist you

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds are beautiful in the pool is good
Stayed 1 night in Mar 2024
Response from front desk team on Mar 18, 2024
Thank you so much Gary for your comments and we hope that your stay had been pleasant with us, it is always a pleasure to assist you and provide our best services

10/10 Excellent

Rodney and Kendra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to the airport. The restaurant and snack bar food was delicious. The 3 beds in one room. Outstanding. Did not like the NO hot water issue. The water was tepid. Prefer my water hot. Did not like the disposition of the front desk staff. Not friendly. Not welcoming. Did not fill invited or thankful for patronizing this facility. The television in the room not functioning. No telephone in the room. No washcloths or face towels in the room. You cannot wash your body with an over-sized towel.
Stayed 1 night in Mar 2024
Response from front desk team on Mar 15, 2024
Thanks for your stay and your comments We apologize for the inconveniences that occurred during your stay. We will really consider them to provide the best of our services and that it does not happen again. The well-being and trust of our guests is very important to us.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was great. Had chicken dishes and very tasty. The area is eh but it is an airport. The facility itself was very well kept and clean. Friendly staff. Would stay there again
Stayed 1 night in Mar 2024
Response from Front desk team on Mar 16, 2024
Thank you so much Anthony for your stay and your comments, they are very important to us and it is a pleasure to assist you, we hope to have you here again with us

4/10 Poor

Katrin ONeil

Stayed 1 night in Mar 2024
Response from front desk team on Mar 15, 2024
Gracias por tu estadia

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities
The grounds are beautiful
Stayed 1 night in Mar 2024
Response from front desk team on Mar 15, 2024
Thank you so much for your stay and your comments thy are very important to us and we hope that your stay had been pleasant

8/10 Good

Gary

Stayed 1 night in Mar 2024
Response from Front desk team on Apr 2, 2024
Gracias por tu calificación

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service
The rooms in the property of good
Stayed 1 night in Mar 2024
Response from front desk on Mar 13, 2024
Thank you so much for your stay and your comments

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location across street from airport. This is an average hotel. Comfortable, but perhaps a little overpriced for Nicaragua.
Stayed 2 nights in Feb 2024
Response from front desk on Mar 13, 2024
Thanks for your stay and your comments are very important to us

2/10 Terrible

Leslie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby furniture was covered in dead flies and mosquitos and very dusty. Didn’t seem like they too the time to clean it regularly. Staff at the lobby and dining facility looked very unhappy borderline miserable. Variety of food served was poor. The staff at the bar area by the pool looked super unhappy most of the time and didn’t seem to really want to make drinks or earn any tips. Staff overall was just not good. I don’t know if Barcelo pays them poorly or what but something was not right. We did love the ladies who cleaned our room everyday. They were really sweet and helpful. Also, the gentleman at the front greeting people and helping with luggage were really nice also. The one plus was the beautiful garden outside. We ended up spending most of our time there.
Stayed 1 night in Mar 2024
Response from front desk on Mar 13, 2024
Thank you for your stay at Best Western and for your comments, we are sorry for what happened and we will share the details with the corresponding areas since it is very important for us to provide the best of our services, comfort and confidence to our guests.

10/10 Excellent

Linda, kamloops

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
So close to the airport, staff wonderful. Very clean ,griunds beautiful, superb breakfast. Would definatly recomend it
Stayed 1 night in Mar 2024
Response from front desk on Mar 13, 2024
Thank you so much Linda for your stay and your comments we are really happy that you enjoy it! we hope that you visit us again

10/10 Excellent

Bethany

Stayed 1 night in Mar 2024
Response from front desk agent on Apr 1, 2024
Gracias por tu calificación

10/10 Excellent

Anthony

Stayed 3 nights in Mar 2024
Response from front desk team on Mar 26, 2024
gracias por tu calificación y por tu estadía Anthony

8/10 Good

Lukie

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front desk on Mar 7, 2024
Gracias por tu calificación

4/10 Poor

Erick

Stayed 1 night in Mar 2024
Response from front desk team on Mar 25, 2024
Gracias por tu estadía, no sabemos lo que haya pasado pero es importante para nosotros las opiniones de nuestros huéspedes