Indoor pool, outdoor pool, sun loungers

Reviews of AX The Victoria Hotel

4 out of 5
AX The Victoria Hotel
Gorg Borg Olivier Street, Sliema, Malta

Reviews

9.0

Wonderful

Rating 10 - Excellent. 565 out of 1000 reviews" "
Rating 8 - Good. 357 out of 1000 reviews" "
Rating 6 - Okay. 60 out of 1000 reviews" "
Rating 4 - Poor. 13 out of 1000 reviews" "
Rating 2 - Terrible. 5 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

HEMANGI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Nice clean room. They could upgrade their amenities by installing smart TVs and giving an iron and an ironing board.
Stayed 6 nights in Mar 2024
Response from L.Schembri on Apr 7, 2024
Dear HERMANGI,We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 Good

JITESH

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Area around the property is currently noisy and dirty but this is solely because of the construction works going on all around. Location is good for the Sliema area for restaurants, shopping, and transport links.
Stayed 7 nights in Mar 2024
Response from L.Schembri on Mar 27, 2024
Dear JITESH,We wish to extend our thanks for the encouraging review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location. Lovely roof top pool and views from it. Nice people who work there. Good food and all!!! Would stay here again.
Stayed 6 nights in Feb 2024
Response from L.Schembri on Mar 2, 2024
Dear Donna,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff and food are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Nana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from L.Schembri on Feb 22, 2024
Dear Nana,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Keshia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from L.Schembri on Feb 16, 2024
Dear Keshia,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Victoria is in a good location within Sliema, off the main strip where it could be noisy, though all the buses and ferries and all within 10 minute walk. The sauna and small indoor pool was good to use after a day walking around Valletta
Stayed 6 nights in Jan 2024
Response from L.Schembri on Jan 15, 2024
Dear Martin,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the facilities are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a nice location
Love this hotel, will not hesitate to stay here again.
Stayed 3 nights in Jan 2024
Response from L.Schembri on Jan 15, 2024
Dear Heather,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your lovely comment is appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Gabrijela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prezadovoljna sam hotelom. Sve je cisto i uredno. Osoblje je usluzno i simpaticno. Kako mi je let tek navecer, mogla sam ostaviti kofer i cak se istusirati kad dodem po kofer. Plus je i blizina autobusnog stajalista i shoping centara.Svakako cu opet doci, i moje preporuke svima.
Stayed 2 nights in Dec 2023
Response from L.Schembri on Dec 29, 2023
Dear Gabrijela,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the room, cleanliness and staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and pleasant stay in Malta
Very nice and diligent employees. Always ready to help. Very good customer service
Stayed 4 nights in Dec 2023
Response from L.Schembri on Dec 20, 2023
Dear Anonymous,We wish to extend our thanks for the encouraging review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards from Malta,Ludgarda Schembri Manager – Online Reputation

6/10 Okay

Attilio

Liked: Staff & service
Stayed 2 nights in Nov 2023
Response from L.Schembri on Nov 13, 2023
Dear Attilio,We wish to extend our thanks for the rating contribution.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Nadya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. Very kind and helpful staff. Breakfast was amazing!
Stayed 4 nights in Oct 2023
Response from L.Schembri on Oct 29, 2023
Dear Nadya,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about cleanliness and our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

6/10 Okay

Paolo

Travelled with partner
Liked: Amenities
We stayed at the AX Palace sister hotel last year, which is joined onto the AX Victoria, and it was very good. This year we decided to give the Victoria a try for our honeymoon. We couldn't book the room we wanted on Expedia, so we contacted the hotel to try and arrange an upgrade, explaining that it was our honeymoon, and that I'd be happy to pay for it. They said the hotel didn't have capacity at the time, but they would arrange something nearer the time. When we got there the person on reception knew nothing about this and wasn't able to offer us any form of upgrade. To cap it all, our room had a balcony, but the door was broken, so the cleaners would leave it unlocked and open every day. When asked why we didn't report this, I stated that the staff know there's a problem and should have dealt with it. On top of this, the breakfasts were not particularly good, compared to the Palace next door, and the breakfast room was rammed with tables, so they could fit more people in, which meant that people are constantly squeezing between tables whilst you are trying to eat. Frankly we ended up eating out. We won't be staying at the Victoria again - it wasn't particularly cheap, and they disregarded our requests, making our honeymoon less than memorable. I wish we had booked the Palace instead.
Stayed 10 nights in Oct 2023
Response from L.Schembri on Oct 27, 2023
Dear Paolo,We take this opportunity to thank you for the review and feedback and regret we may not have fulfilled your expectations - especially because it was your honeymoon.You were travelling at a very busy time and had there been availability, you would have surely been advised, especially because you were ready to pay.Your comments have been forwarded to the relevant departments for due action. We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website.Sincere regards and belated congratulations.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Peggy

Lovely staff. Friendly, efficient and always smiling. Very helpful. Outdoor rooftop pool and bar service terrific. Close to Valletta, st. Julian’s,etc…
Stayed 2 nights in Oct 2023
Response from L.Schembri on Oct 11, 2023
Dear Peggy,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about our staff and facilities are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good all round
Stayed 7 nights in Sep 2023
Response from L.Schembri on Oct 4, 2023
Dear Ian,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comment is greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

6/10 Okay

Claudia M

Stayed 9 nights in Sep 2023
Response from L.Schembri on Sep 16, 2023
Dear Claudia M,We wish to extend our thanks for the review.It is a pleasure to read that our efforts have helped to tick some of your boxes and may have even helped to make your stay a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Friendly and helpful staff. Was helpul to have the option of an outdoor or indoor pool. Excellent breakfast. Enjoyed the use of the balcony. Need to offer a better quality of teabags in the rooms.
Stayed 3 nights in Jul 2023
Response from L.Schembri on Aug 1, 2023
Dear Maureen,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about the breakfast and staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Harpa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amzing
Nice atmosphere, good sevice, fine location, amazing rooftop ocean view, with bar, restaurants, swimmingpool and sunbeds
Stayed 7 nights in Jul 2023
Response from L.Schembri on Jul 26, 2023
Dear Harpa,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Your kind comments are greatly appreciated.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another enjoyable stay at the Victoria. Well looked after by Charles at front desk and all other staff. Looking forward to returning in the near future.
Stayed 5 nights in Jun 2023
Response from L.Schembri on Jun 18, 2023
Dear Anonymous,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one. Especially your comments about Charles and the front desk team are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta,Ludgarda Schembri Manager – Online Reputation

8/10 Good

neil

Liked: Cleanliness, staff & service
Clean, value hotel. Great service.
It’s an okay hotel, reception staff fantastic can not do enough for you. Located in a quieter part of town. 10 minuet physical walk to the sea front. Taxis use Uber very cheap and arrive in 1 minuet. Incredible restaurant on the 9th floor with city views amazing service. Very very well priced for the 5 star food and service. Talk of the town restaurant connected to hotel are plain rude. Breakfast is nice with loads of choice and great breakfast staff. Value for money was great. Better than expected. Not a young persons hotel. Couples perfect. Family’s with young kids not ideal.
Stayed 5 nights in May 2023
Response from L.Schembri on May 29, 2023
Dear Neil,We wish to extend our thanks for the review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the front desk staff and the Asian Fusian Restaurant on the 9th floor are appreciated. Of course, we are taking note of all your comments and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Fanny Pei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From desk very nice service
Stayed 4 nights in Apr 2023
Response from L.Schembri on May 4, 2023
Dear Fanny Pei,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Sarita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The Victoria is a great place to stay, on par with The Palace. Great room, great breakfast choices and the staff are very lovely. Will definitely stay again.
Stayed 3 nights in Apr 2023
Response from L.Schembri on May 3, 2023
Dear Sarita,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the breakfast and staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for money.
Good central location. It's not on the waterfront but only a 5 minute walk away from the sea. I was upgraded to a beautiful suite in the building next door (also next door to a hospital) and offered a cocktail at the bar thanks to my Hotels.com status, which was a very nice surprise. The breakfast was ample and varied, the staff all very polite and helpful. Didnt get a chance to experience many of the hotel facilities, sadly.
Stayed 2 nights in Apr 2023
Response from L.Schembri on Apr 28, 2023
Dear Anonymous,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff and value for money are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards,Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Francis John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited several times before. All part of same complex as The Palace and access to all the same amenities - just slightly reduced choice for breakfast and slightly less luxurious rooms - and reflected in the price. Overall highly recommended. Particular thanks to the team who were always very helpful.
Stayed 7 nights in Apr 2023
Response from L.Schembri on Apr 27, 2023
Dear Francis John,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Brian

Stayed 7 nights in Feb 2023
Response from L.Schembri on Apr 27, 2023
Dear Brian,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing VFM hotel
Excellent hotel with faultless service. I travel a lot with work and can honestly say this hotel is a straight 10. Friendly helpful staff. Breakfast buffet was superb. Location is extremely convenient to get around Malta. No need to hire a car especially on a short stay.
Stayed 4 nights in Feb 2023
Response from L.Schembri on Feb 17, 2023
Dear Ian,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the breakfast and of course the staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

8/10 Good

Jane

Stayed 5 nights in Jan 2023

8/10 Good

Anthony

Stayed 2 nights in Jan 2023
Response from L.Schembri on Jan 16, 2023
Dear Anthony,We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
The victoria is a fabulous hotel service first class and food well you had such a vast choice and nothing was to much trouble for the staff Rooms were very clean spacious and decor very nice beds comfy and spacious on site parking which made it so easy as parking around area a nightmare Room service we used was fab to any time and very well priced pool and gym facilities etc also superb Great for a city break close to sliema ferrys to cross to valletta and bus stops all close by loved it 👍
Stayed 9 nights in Jan 2023
Response from L.Schembri on Jan 15, 2023
Dear GordWe wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the rooms, service and staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Ammar

Stayed 2 nights in Jan 2023
Response from L.Schembri on Jan 11, 2023
Dear Ammar,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Sotirios

Stayed 5 nights in Dec 2022
Response from L.Schembri on Dec 28, 2022
Dear Sotirios,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, Good breakfast and facilities.
Stayed 1 night in Dec 2022
Response from L.Schembri on Dec 20, 2022
Dear Jan,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the breakfast, facilities and staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff
We really enjoyed our stay at the AX Victoria. The staff were fantastic. Professional, friendly, accommodating; they really made the stay with our little boy easier and more enjoyable. The free parking was also a bonus.
Stayed 4 nights in Nov 2022
Response from L.Schembri on Nov 26, 2022
Dear Coleen,We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards from Malta.Ludgarda Schembri Manager – Online Reputation

8/10 Good

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel in a great location. Breakfast was excellent though the staff were a bit too keen to remove your plate. They would stand next to you, waiting for you to finish. Some don't speak good English so it was hard for them to understand when I asked them to wait a few minutes after people finish eating.
Stayed 3 nights in Nov 2022
Response from L. Schembri on Nov 20, 2022
Dear Edeard,We wish to extend our thanks for the feedback.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Of course, we are taking note of all your comments and have forwarded them to the relevant department heads for their due consideration and action.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards.Ludgarda Schembri Manager – Online Reputation

8/10 Good

Nicola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great rooftop pool and excellent location.
Stayed 4 nights in Nov 2022
Response from L. Schembri on Nov 18, 2022
Dear Nicola,We wish to extend our thanks for the encouraging review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

8/10 Good

Leon

Liked: Cleanliness, staff & service, room comfort
Good stay
The hotel room was okay, not amazing but decent enough. The aircon didn’t blow cooled air so we needed an additional fan in the room to keep it cool. The room was slightly dated but comfortable enough and had everything needed.
Stayed 7 nights in Oct 2022
Response from L.Schembri on Oct 24, 2022
Dear Leon,We wish to extend our thanks for the feedback.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We are glad to read that you found the room comfortable.We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

6/10 Okay

Christine, Santa Maria Coghinas

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2022
Response from L. Schembri on Sep 19, 2022
Dear Christine,We wish to extend our thanks for the rating contribution.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022
Response from L.Schembri on Sep 12, 2022
Dear David,We wish to extend our thanks for the excellent rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our best regards.Ludgarda Schembri Manager – Online Reputation

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
В целом отель неплохой, но находится в старом здании, поэтому везде запах канализации, который перекрывает все приятные впечатления. Приятный, услужливый персонал. Завтраки однообразные, на третий день подряд от яиц воротит. Ни блинов, ни каши. Огурцы все дни были горькие, морковка забродившая, кофе быстрого приготовления из порошка. Хороший бассейн на 9 этаже, вид на остров. Матрасы с ямами, ни разу не выспались. Местоположение отличное.
Stayed 4 nights in Aug 2022
Response from L.Schembri on Sep 4, 2022
Dear Anonymous,We thank you for sharing your experience with us. It is a pleasure to read that there are aspects such as the location, pool and the staff which may have helped make your stay in our hotel a successful one. We would also like to assure you that all your comments are taken in consideration and that we have forwarded your experience including the less positive comments to the relevant departments for due investigation. It is through our guests’ guidance that we can formulate the best experience possible for our guests. It would have helped more however should you have left your name.We wish to thank you for the constructive comments and are looking into the possibility of implementing your suggestions.We look forward to your return in one of our 7 AX properties and remind you we can always be reached on the various social media platforms including our website and send our regards.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Victoria is The Queen‼️
This is a lovely hotel, although relatively new it has some old school charm. The staff are beyond friendly and nothing seems to much to ask them. The buffet breakfast was typical with continental, English and fruit options. Great pool and other facilities.
Stayed 3 nights in Aug 2022
Response from L.Schembri on Sep 4, 2022
Dear Ivan,We wish to extend our thanks for the encouraging review.It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good stay, Sliema
Stayed here for 5 nights, really decent hotel - all ameneties were good and staff helpful. Nice pool areas, well equipped gym and decent breakfast.
Stayed 5 nights in Aug 2022
Response from L.Schembri on Aug 31, 2022
Dear S,We wish to extend our thanks for the excellent review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our facilities are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta.Ludgarda Schembri Manager – Online Reputation

4/10 Poor

Panagiota

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Only thing I liked at this hotel was the roof top pool. I would never stay here again. My room smelt like sewage, water would not go down in the bathroom sink, the bathtub leaked heavy water that ran into the hallway. I needed to use up all my towels to clean it up every time. Lack of towel service made this a problem. After being out all day, I would come back to my room with no towels available. I had to go up to the roof top pool and get beach towels in order to shower. That's just ridiculous! When I complained, they moved me to another room and than the TV didn't work, Their solution was giving me a bottle of prosecco the next day which the cleaner ended up taking from my room when I didn't even open it. It was returned but that was annoying. The hallways are carpeted. They were super old and dirty, which created a unpleasant smell. Did not matter what floor you were on. The breakfast was not good. I would not recommend this hotel when you visit Malta or plan to stay in Sliema. This hotel made my vacation stressful.
Stayed 9 nights in Aug 2022
Response from L.Schembri on Aug 17, 2022
Dear Panagiota, We take this opportunity to thank you for the review and feedback and regret we may not have fulfilled your expectations. Your feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests. Your information has been forwarded to the relevant department heads for due consideration and possible implementation. We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website. Sincere regards. Ludgarda Schembri Manager – Online Reputation

8/10 Good

Angela

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Service
The professional and courteous service experienced throughput our trip from all hotel staff was exceptional. A special mention for Charles on the front desk, whose welcome to the hotel was the most professional, sincere and helpful I have witnessed in any country. The room was okay however the air conditioning wasn’t the best. The rooftop pool area is stunning and served well. Highly recommend the Asian restaurant in the adjoining Palace hotel. Lovely setting, beautiful food, stunning views of Valletta and 5 star service at reasonable prices. Great location for Valletta, Sliema and St Julian’s.
Stayed 4 nights in Jun 2022
Response from L.Schembri on Jun 12, 2022
Dear Anonymous, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about our staff including Charles, the food and facilities are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Stephen Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good hotel!
It is a great hotel. The breakfast is extensive and delicious and the service is almost TOO good (my plates got taken away silently whenever I wasn't looking). The room was silent at night, very peaceful compared to seafront hotels, even though the neighbourhood is not very interesting. Eco-friendliness - I was surprised to see single use plastic bottles of shampoo and conditioner in the room). Really, in 2022? The biggest let down was the fitness area: a key reason why I booked the AX Victoria. The cardio equipment is pretty worn out. The weights are too light for serious strength training. At least it is on the 7th floor, instead of a windowless basement room!
Stayed 6 nights in May 2022
Response from L.Schembri on Jun 12, 2022
Dear James, We wish to extend our thanks for the feedback. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the breakfast and service are appreciated. Of course, we are taking note of your suggestions and have forwarded them to the relevant department heads for their due consideration and action. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

8/10 Good

Jerry Wei-Min

Liked: Staff & service
Stayed 3 nights in May 2022
Response from L.Schembri on May 25, 2022
Dear Jerry Wei-Min, We wish to extend our thanks for the encouraging rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send our regards from Malta. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with wonderful staff in a great location. Charles at reception is a legend and a true credit to the hotel and clearly knows how to deliver service excellence! Highly recommend this hotel and certainly hope to return.
Stayed 1 night in May 2022
Response from L. Schembri on Jun 10, 2022
Dear Brian, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about Charles are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

michael d

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were friendly, facility was well maintained and clean. Hotel restaurants were very good.
Stayed 5 nights in May 2022
Response from L. Schembri on May 17, 2022
Dear michael, We wish to extend our thanks for the excellent review as well as rating. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about cleanliness and of course the staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

robert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
conveniently located to ferry and tour service points (though have to walk down and up a hill) and quiet neighborhood. Friendly and helpful front desk.
Stayed 5 nights in Apr 2022
Response from L. Schembri on Apr 28, 2022
Dear robert, We wish to extend our thanks for the review. It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay in our hotel a successful and memorable one. Especially your comments about the front desk staff are appreciated. We do hope you will consider returning to our AX brand as well, in one of our other 6 properties on the island – you may feel free to contact us by referring to the various social media platforms including our website. Until then, we send sunny regards from Malta. Ludgarda Schembri Manager – Online Reputation