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Reviews of Son Sant Jordi

4 out of 5
Son Sant Jordi
Carrer Sant Jordi, 29, Pollensa, Mallorca

Reviews

8.2

Very good

Rating 10 - Excellent. 34 out of 85 reviews" "
Rating 8 - Good. 32 out of 85 reviews" "
Rating 6 - Okay. 9 out of 85 reviews" "
Rating 4 - Poor. 6 out of 85 reviews" "
Rating 2 - Terrible. 4 out of 85 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family run hotel 5 minutes walk from the beautiful old town of Pollensa. Perfect location.Upgraded to one of their new apartments which was spacious & very clean. Staff couldnt be more helpful, tips on local places to see. Didnt eat in the restaurant. Would recommend for a quiet, stress free stay.
Stayed 5 nights in Sep 2023
Response from Aba on Oct 20, 2023
Thank you very much for your review. We are very happy that you had a great stay with us and wish to welcome you again!

10/10 Excellent

Scott

Stayed 3 nights in Nov 2022

10/10 Excellent

D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old authentic tastefully renovated retaining period furniture.original features and
Stayed 2 nights in Oct 2022

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2022

6/10 Okay

Kim

Unacceptable, laundry in the lobby and no seating?
Son Sant Jordi is obviously not in need of any business or is taking travelers like myself as fools. We reserved this place, it’s not like it’s cheap, on the basis of its reviews and availability. When we arrived, we were greeted with upended furniture in the lobby, an unruly( albeit innocent) child running around (the grand child) linen on clothes driers all around the lobby and a very feeble attempt of an explanation that it’s the end of season??. We were accommodated across the road on the ground floor where we were met with builders mats and angle grinders whilst builders were working on the building. After finding a rotten orange in the fruit bowl at breakfast the next morning I handed in my key and said we were leaving. We had booked two nights but I did not care. This place is a disgrace to the hospitality industry. If you want to close down out of season do so, but do not take bookings and expect your guests to feel like they are walking into the laundry room. I will add the hotel contacted me after they saw my initial Hotels.Com review on check in and tried to explain that they are just a family hotel and that some of their furnishings were being renewed. Not so. If it were my establishment I would not take a booking whilst service was being impacted and secondly I would make an attempt to refund a dissatisfied guest. Furthermore, it’s a huge daily run business and maybe they just don’t care after 1st November?! If it were my business I would feel ashamed.
View of sofa in the lobby
Washing in the lobby going to the pool
More washing near the bar
Rotten orange in the breakfast buffet
Stayed 2 nights in Nov 2019
Response from Family Salas on Nov 19, 2019
Dear Mrs. Van der Vyver, We have had an unforeseen event that has forced us to have to change some furniture and do some maintenance, as our hotel is a small family home everything is in sight. We reiterate our sincere apologies and hope you can visit us in the future and we can make your stay totally different. Family Salas

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A family run hotel where the staff can’t do enough to help you. Great amenities any a very varied buffet breakfast
Stayed 2 nights in Sep 2019
Response from Son Sant Jordi Team on Sep 29, 2019
Dear Guest, Many thanks for your trust and for sharing a review about us! It is always very important for us to know the opinion of our guests so they can help us to continue improving. It would be great help for us to know what we could not help. If you wish you can send us an email directly to the hotel. It will be a great pleasure to see you again! Warm regards and have a nice weekend,

10/10 Excellent

HazelB, Eastbourne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a historic building situated in a quiet part of Pollenca. The family who run the hotel are very friendly and helpful. There is a nice garden with a small pool where. Breakfast is good. There is no bar, however you can walk through to the attached restaurant where you can order drinks and food. The garden is quiet and peaceful. We would have liked some background music, but that's a personal choice
Stayed 7 nights in Sep 2019
Response from Son Sant Jordi Team on Sep 25, 2019
Dear guest, Many thanks for the excellent review about us you shared on this website! We can not be happier after reading your beautiful words of our hotel, staff and location. It was a big pleasure to have you with us. We hope to see you again pretty soon! Best regards from all our team,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This room was newly renovated, very clean and tidy, ideal for exploring the old town, very friendly staff, will stay again.
Stayed 2 nights in Jun 2019
Response from Family Salas on Jul 27, 2019
Dear guests, We are very grateful for your words and we hope to see you again. Family Salas

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely garden, relaxing stay with friendly staff. Breakfast buffet needs to be checked regularly and things had often run out
Stayed 6 nights in Jun 2019
Response from Family Salas on Jul 27, 2019
Dear guest, We greatly appreciate your opinion and thank you for letting us know. Customer opinion helps us improve our services We hope to see you again

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large bedroom with separate lounge. Beautiful outside space.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities
Super hotel in pollensa. Great breakfast great room.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The property smells of raw sewage throughout. Also, despite being a hotel youbhave to make an appointment if you want to check in. Breakfast had a machine with rotten fruit juice, a very por selection of everything and a sign that ordered guests to present a doctor's certificate if you want gluten-fee food. Lastly, upon check-in they tried to charge me again for the room.
Stayed 3 nights in Nov 2018
Response from Galeon Team on Nov 29, 2018
Dear Sir/Madam, How sad that you are writing all this comments as anonymous instead of given your name. It would had been a pleasure to help you with all this issues, I am at the reception/hotel from 08.30 to 16.30h every day except Sundays (Antonia). However, I would like to clarify what you have mentined. First of all - The juice may not be your taste but no way that the juice is rotten. -Second, when our clients had needed gluten free food, they have asked for it and had been able to enjoyed breakfast with gluten free toast, baguetts Muffins, marmelade/jam, ham etc... It is not daily there because not many people eats gluten free, Althought , it does not mean that we can not offer them to our clients. Regarding the check in and the payment, I am really sorry if I wasn't at the reception the following day when you came to do the ckeck in ( I guess you had a late arrival and the reception was closed ). Many apologies as well if I thought you have to pay for your booking upon arrival, ( oblviously I should have checked before speaking to you ) However I think these "mistakes" are more than understandables and it is totally unnecessary to mentioned in here as if I wanted to charge you twice. The saddest thing for me is to know that, on your last day you mentioned how nice was everything, that you may come back again as you have had a lovely time despite the weather (one, day it rained ). All the best,

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Jordi
Old style, beautiful bedrooms. Nice breakfast.
Stayed 1 night in Jan 2018

8/10 Good

Sheila, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in centre of village
Perfectly enjoyable hotel but dinner was not 4 star
Stayed 7 nights in Nov 2017

10/10 Excellent

Tony, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Town centre hotel
This hotel is almost in the centre of the lovely town of Pollenca, just a few minutes walk from the main town square and restaurants. The room we had was spacious, and was located across the road from the main hotel. Staff were extremely friendly and helpful. The food was great, both breakfast and dinner were varied and good quality, just don't expect a 'full English'. The only down side was the hotel bar was closed between 4 and 7 when we returned from our daily hike! It can be noisy at night with holiday makers and locals enjoying themselves, and first thing in the morning with refuse collection and deliveries, but that's to be expected bearing in mind the town centre location.
Stayed 7 nights in Oct 2017

10/10 Excellent

Patrick, North Wales.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine old building.
Lovely building in the old town just a short walk from the main square. Beautiful garden. The staff are friendly and helpful.
Stayed 9 nights in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but not a four star hotel.
Great location but this hotel is not four star quality. Maintenance is a major issue. Our first room had extremely noisy air conditioning (such that it could not be used overnight) and a bathroom in sore need of renovation. Our second room smelt very badly of damp and there were various plumbing problems, which the owners were clearly aware of but thought it acceptable to let the room nonetheless. There is a very nice garden area but it would be unwise to walk barefoot as the owners' dog fouls the grassy area at will (we did not see anyone clearing up after it).
Stayed 3 nights in Sep 2017

10/10 Excellent

Mark, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Hotel
This is a charming upmarket boutique Hotel set in the Beautiful town of Pollensa and within 3 mins walk from the lovely square with multiple restaurants. The hotel staff are friendly and upgraded my accommodation to a beautiful suite wit two bathrooms and huge bed. The garden is tranquil with a pool and lots of exotic plants that relax you and lots of hanging chairs. To top it of two beautiful parrots who are free to walk around and enjoy. You will not be disappointed with this Hotel and the perfect location.
Stayed 6 nights in Aug 2017

8/10 Good

N and C, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alittle gem in the middle of a busy town.
A little bit of paradise in the middle of a beautiful town. Rooms cleaned daily and clean pool/beach towels whenever needed.Breakfast tasty and local.
Stayed 5 nights in May 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Mike, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly family run hotel close to the centre
We were warmly welcomed at this family run hotel. A well presented good sized room overlooking the square and being December was quiet at night.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and would stay again
Ideal for visiting Pollensa. The hotel is a short (5 minute) stroll from the town centre with its many shops, restaurants.and historic buildings The fact that this is so close to the centre, but has a lovely garden and pool is an added bonus. Breakfast selection was good and we also had a lovely meal in the adjoining restaurant (although quite pricey for the area) Arrived late (recommend letting the hotel know in advance). Staff very friendly and helpful. Lockup parking (about 200m away) is a bonus as the local streets are very narrow and street parking difficult. Suggest you don't hire a large car if you want easy access in the centre of Pollensa.

4/10 Poor

RayC105, Manchester

Disliked: Staff & service, property conditions & facilities, room comfort
More Fawlty Towers than boutique hotel
On the surface of it the hotel has a boutique appearance but this is undermined by an endemic inability to deliver on service. On arrival the main door was locked and we had to enter via the restaurant, this it appears is normal practice as reception isn't manned. Our 'superior' room was small, with single beds abutted under faux four poster drapery. The small refrigerator did not work, the kettle provided for tea/coffee could only be plugged in in the bathroom or by the bedside tables. Throughout our stay we experienced frequent power cuts, unusually lasting for only a minute or two, which suggested that the hotel power supply was tripping out. The included breakfast was a dismal affair. The cooked items were inedible, coffee provided by three separate machines which were rarely all working was tepid unpleasant tasting. Stale bread was left out from previous days, cereal merely covered with foil and left out. By choice it would be far better to eat out. The poolside toilet had no water supply for the first few days. The provided towels were good, but frequently too few and not replenished. The hotel restaurant is one of the more expensive places to eat in Pollensa, but seemed to be understaffed and overwhelmed when busy. On the one occasion we dined there, one of our main courses was completely forgotten and we had to wait twenty minutes for it to arrive. The food was a best indifferent . Finally, be warned - a late checkout is charged at the eye-watering 84 Euro.

10/10 Excellent

Thomas, Haywards Heath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little Oasis and secret gem!
My wife and I went there for a weeks stay after our wedding. The hotel was charming and so were the staff. A lovely relaxing family run hotel. The situation in town was perfect. Nice and quiet with only a 2 min walk to the busier centre. The restaurant in the hotel was also run by a family, all be it a different family. And again it was fantastic, the food and service was personal and delicious. We'll be back.

8/10 Good

H Chan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It certainly felt like home! The location is excellent for exploring Pollensa. We would stay here again!

6/10 Okay

Lindsay, UK

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Great location, average hotel
Quite expensive for the overall standard. Gorgeous garden, great location and good continental breakfast (hot breakfast not so good). However, our main issue was the room standard; no toiletries, no minibar; which meant drinks were unavailable when the bar was closed (quite a lot of the time) and the very annoying issue of having two single beds pushed together even though we booked a double room.... not exactly romantic for a couple!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful boutique hotel with an ideal location.
Hotel Son Sant Jordi is definitely a secret gem. It has an ideal location perfect for pottering round the cobbled quaint streets of Pollenca. It's just a short drive to the coast ( which is a lot more built up & touristy!) The food in the restaurant is amazing but being so close to the town centre there are numerous restaurants & tapas bars to explore so it's fun to venture to local jaunts too.

8/10 Good

Nick B, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute find
A loveley boutique type hotel, hidden in the back streets of Pollensa. A short strowl away to the main square and lots of great restaurants (dont eat in square, expensive and not best food). Ideal of you want peace and quiet, coupled with great charm. A world away from the tat of the main resorts and all that comes with it. Rooms are all very different so be sure to check which you are booking.

8/10 Good

Janeen, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking in Majorca
We enjoyed the walks and all the lovely meals we had during our stay.

6/10 Okay

j&m, glasgow

Liked: Cleanliness, room comfort
Friendly staff and nice garden but parking difficult close by.Breakfast choices a little disappointing.

8/10 Good

Dave, Herts.

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfy hotel in central Pollenca
Very nice place to stay in Pollenca.

8/10 Good

M. A., Bristol UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A charming family hotel with a beautiful garden
Thoroughly recommended. The restaurant is also very good and excellent value.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Depends what you're after
The hotel itself is very sweet and in a very central location - no more than a 3 minute walk to all the restaurants in the centre of the town. The owner was friendly enough, though he always seemed in a hurry and it sometimes felt like we were inconveniencing him by making requests. The room was very pretty but incredibly dark - a single small window that opened out onto a neighbour's (outdoor) laundry area, so we had a lot of tumble drying to put up with. The air conditioning never managed to get the room below 25 degrees at night. The fridge in the room didn't work when we arrived, I let the owner know and he removed it immediately, promising we'd have a new one the next day. That didn't turn up during the entire week we stayed. But our biggest gripe was that the double bed actually turned out to be two singles, made up individually and pushed together. Not great for a romantic break. On review I think that Breakfast was fairly average - not bad but didn't blow us away. The pool area was lovely and quiet, except for one day when there was a private party in the garden and I was rather unceremoniously shunted to the dark end of the garden, and felt like I was invading their privacy. Overall opinion is that it is probably the best hotel in Pollenca, and we were probably unlucky in many respects, but we wouldn't visit again.

10/10 Excellent

Willi

Stayed 2 nights in Nov 2023

10/10 Excellent

Bjørn Lau

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and amazing garden
Such a lovely place. A paradise in the city. Super friendly family running the hotel. We are coming back! Great breakfast. Their garden is beautiful. With fish and birds. A great experience.
Stayed 2 nights in Sep 2023
Response from Ana on Oct 20, 2023
We apreciate your time writting a review. Wishing you enjoyed the stay with us and to welcome you in a future time

8/10 Good

Alexander

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Aug 2023

8/10 Good

Marc

Stayed 5 nights in Apr 2023

8/10 Good

Cornelia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wir hatten ein Zimmer zur Straßenseite. Dort ist es doch sehr laut.
Stayed 7 nights in Sep 2022

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2022

8/10 Good

Eduardo Sanchez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel tiene mucho encanto, un edificio muy bonito y un patio precioso. Lo único que fue algo molesto fueron los loros del propietario que viven en el hotel.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Kaffeemaschine nicht kundenfreundlich,
Stayed 1 night in Apr 2021
Response from Familia Salas on May 3, 2021
Guten Morgen, Vielen Dank, dass Sie in unserem kleinen Familienhotel übernachtet haben. Solche Beschwerden hatten wir noch nie. Wir hätten es zu schätzen gewusst, wenn Sie uns während Ihres Aufenthaltes davon erzählt hätten und wir hätten etwas dagegen tun können. Mit freundlichen Grüßen Familie Salas

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020
Response from Familia Salas on Aug 29, 2020
Apreciado Cristian, Muchas gracias por su excelente calificación de nuestro establecimiento Hotel Son Sant Jordi después de haberse alojado con nosotros. Estamos felices de que haya disfrutado de una feliz estancia. Es muy importante para nosotros conocer la opinión de nuestros huéspedes para seguir mejorando nuestro servicio. Estaremos felices de poder darles la bienvenida en un futuro. Saludos Familia Salas

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from Familia Salas on Mar 4, 2020
Dears, We thank you for choosing Son Sant Jordi and for sharing your experience with the online community and give us your feedback. We will be happy to welcome you in our Little and familry run establishment . With best regards from Pollença Family Salas

8/10 Good

Wivina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great, the room was clean and big but the bathroom need some maintenance and we were missing some towels, the soap is not the greatest, lots of choice at breakfast and taste was ok, the sauna was a plus but too bad the temperature was not warm enough and the jacuzzi was not on. Overall a good value for the money but some minor adjustments could be made.
Stayed 1 night in Nov 2019
Response from Family Salas on Nov 21, 2019
Dear Wivina, First of all we would like to thank you for your visit to our little family Hotel Son Sant Jordi and for sharing your experience with the online community and give us your feedback. Thanks very much for your opinion and suggestions, this encourage the Son Sant Jordi Team to keep working hopefully in order to satisfy our guests holiday. It is always very important for us to know the opinion of our guests and try to improve those aspects that the clients suggest to us to be able to give a better service to the clients that visit us. Once more we thank you for your review and we look forward to welcome you again in the future. Yours sincerely

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Afslappende retræt.
Hyggelig oasis midt i smuk by. God værelse og seng. Fin morgenmad. Venlig service.
Stayed 3 nights in Jun 2019
Response from Family Salas on Jul 27, 2019
Dear guest, Thank you very much for taking your time to leave a review about our small family hotel. We are very grateful and happy to know that you enjoyed your stay. We hope to see you again.

10/10 Excellent

Gerrit, Amsterdam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locatie is heel goed, vlakbij centrum maar toch rustig. Heerlijke tuin met zwembad, meer dan genoeg comfortabele ligbedden. Onze kamer in de vernieuwde dependance tegenover het hotel was ruim, zeer comfortabel en volkomen geluiddicht. Hele prettige en relaxte service en personeel. Tip: parkeer op de publieke parkeerplaats net buiten het centrum. Rijd niet het stadje in, de straten zijn zeer smal.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist mitten in der Altstadt von Pollenca, und ein paar Gehminuten entfernt ist ein kostenloser Parkplatz. Das ruhige Hotel ist sehr gemütlich eingerichtet, mit schönem Innenhof (Pool, Sauna, usw.). Das Frühstücksbuffet ist grandios. Super Ausgangspunkt für Wanderer.
Stayed 9 nights in Mar 2019

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skøn og smuk by
Det var et utroligt dejligt sted med fantastisk morgenmad og meget søde mennesker der har stedet. Eneste minus stortest alle restauranter har lukket søndag og mandag både i Pollença og port pollenca
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Für einen Aufenthalt super. Eine wahnsinnige Hotellobby und einen top modern spa Bereich sollte man nicht erwarten.
Stayed 5 nights in Feb 2019

2/10 Terrible

Ingela, Sweden

Disliked: Staff & service, property conditions & facilities, room comfort
Inte värt fyra stjärnor , kallt och riktigt dålig lukt..Receptionen öppen bara vid vissa tider och svarade inte på varken telefonen eller mail..Fick snabbt hjälp av Expedia som löste vårt problem vid incheckning då ingen personal var på plats!
Stayed 1 night in Nov 2018