Had one of the top 3 suites.
1st night; no AC w/ lots of mosquitoes. Night food menu was only 3 options of wraps.Charge you for phone bills for calling Rm Service. Blood stained pillows, make-up stained doors, broken walls in "luxury suite of $500+/ night, was there for 6 nights. You had to ask for hand soap every day as none as left when room is cleaned.
Parking card was non functional,through out as well as the buzz in button, you have to walk to reception to ask them to let you in every time you want to park your vehicle, plus staff were really rude and gave attitude.
Hotel booked jet-ski activity for me asking me to go to a specific club at 2.15pm,the said club staff said jet-ski wasn't offered there.Called hotel to inform them of situation, said they did call me back which they did not. Was there for over 40 mins with no jet-ski personnel showing up. Called hotel again and said I was leaving. Got back to the hotel and they refused to refund my money. There was no apologies and lack of ownership on their part. Through out the stay, they made it seem like I was there for free & they were doing me a favor by my presence.
I have been to other hotels with less price per night and have received amazing experience and welcome.
These guys made my stay a disaster.
Spend your morning elsewhere.