Indoor pool, 2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Protur Biomar Sensatori Resort

5 out of 5
Protur Biomar Sensatori Resort
Carrer dels Baladres, 5, Sa Coma, Sant Llorenc des Cardassar, Mallorca

Reviews

9.4

Exceptional

Rating 10 - Excellent. 143 out of 209 reviews" "
Rating 8 - Good. 56 out of 209 reviews" "
Rating 6 - Okay. 9 out of 209 reviews" "
Rating 4 - Poor. 1 out of 209 reviews" "
Rating 2 - Terrible. 0 out of 209 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was just perfect. We got the room with the private pool. (Junior swim up I think it was called) absolutely amazing! Perfect views. Staff are helpful polite and just great. Two members of staff really made our stay perfect. Tomas
Stayed 7 nights in Sep 2021

8/10 Good

Pedram

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good, quiet and well-equiped hotel
The hotel and it's cleanliness and facilities were better than average and satisfactory. Service and staff were spot on although there was a few challenges with their English conversational skills. The main drawbacks were a very unstable internet connection and unavailability of spa services. The gym area also needs attention.
Stayed 7 nights in Oct 2021

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super five star hotel
Hard working & friendly staff -no one walks past you without saying hello. Everything runs like clockwork. Good selection of food at breakfast and dinner. There are two pools-one for adults and one for children. There is access to the spa, tennis, golf etc and other restaurants.
Stayed 12 nights in Sep 2021

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very chilled out and relaxing stay, staff are super friendly, the food is really tasty and the hydro therapy pool is the stuff of dreams !!!!
Stayed 7 nights in Sep 2021

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2021

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled with our 17 month old daughter and stayed in a ground floor suite with a large terrace. The room was perfect for 3 of us and the terrace big enough for our daughter to run around which she loved. The pool and pool area are great and kept very clean. The terrace restaurant was great for lunch and breakfast and dinner in the buffet restaurant were both excellent. The beach at Sa Coma is lovely and sandy with sun beds for rent for the day. Sa Coma itself isn’t great (very touristy with a few average restaurants) but the hotel made it worth it. Would definitely recommend for a family.
Stayed 7 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resort but not 5-star service.
Overall we enjoyed our stay but we expected more from a 5-star resort. The front desk staff was very friendly, breakfast was very good, dinner was fair - one night was very good, the other nights the food was average. Service at dinner could have been better. For example, one night we ordered a bottle of wine and a bottle of water and the wine was delivered to the table but not opened. Once I found a waiter, I asked if he could open the bottle and he responded, "Just a minute" and he stood there entering something on his tablet. Eventually he sent someone over to open the wine which was unnecessary as i could see he was carrying an opener. We stayed in the 4th floor with the semi private pool and the first day there was a dead bird in there. We arrived on a Friday but the pool wasn't cleaned until Monday (the bird was removed immediately when we contacted the front desk). There were many bugs and a dead lizard in the overflow area. Not ideal. The mini fridge in the room took more than a day to cool items off because it was initially on the lowest setting. The room was spacious, the beds were awesome, and there was plenty of room. The furniture was uncomfortable though and we had small ants on the counter by the TV and the coffee maker. Very odd as there was no food up there. The hotel had free bikes which were nice and the spa area was nice. One day we received fresh fruit in our room which was a nice touch. Overall, good experience but room for improvement.
Stayed 3 nights in Sep 2021

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Hotel with amazing staff!
By far, the best hotel we have ever stayed in. Where to begin! The pools were both huge and very clean, with plenty of sun loungers and 4-poster sun beds available. The breakfast was incredible, such a huge variety of great quality and fresh food. The lunch available at the Terrace Restaurant was delicious and the swim-up bar offered very 'generous' servings. The cleanliness was incredible, with the cleaning staff doing a fantastic job to keep such a large hotel incredibly clean as well as the sun loungers being disinfected after each use. At night time, the piano bar had live music and plenty of outdoor seating to enjoy the warm evenings. The location was fantastic! We travelled to around 10 beaches on the island, but our favourite was still the beach nearest to us, with large stretches of sandy beach, plenty of restaurants and very calm water. However, above everything else mentioned in this review, we would really love to thank the staff. Every morning we were greeted with a smile and chat from the friendly staff working at breakfast time. The breakfast area remained open despite my partner and I running late regularly. They even bought me coffee after the machines had been turned off and breakfast had technically ended! During lunch we would speak in Spanish and they would help us to learn the correct pronunciations and words. One of the hardest parts of leaving this hotel was leaving the staff who we befriended. Overall, a fantastic hotel with amazing and friendly staff.
Stayed 15 nights in Jul 2021

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely holiday
The hotel service was excellent. The rooms were generous in size, cleaned daily and plenty of amenities available. The beds were large but the mattress might be too hard for some. Pool areas excellent - separate adults and children. Good food choices and a well stocked bar. Free bikes available and a sports centre as well.
Stayed 5 nights in Aug 2021

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Jul 2021

8/10 Good

Silvie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities and facilities were superb. The room was also a wonderful size with a reception area and could comfortably fit a small family. Do not forget to check out the spa facilities, we waited until the end of our trip and wish we had sooner, there are so many spa treatments and options that are available. Be sure to visit on your first day at the hotel.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Overall stay was Amazing. The Breakfast and Dinner Buffet was Top Notch and worth every penny. The pool was great for my daughter. The Junior Suite was spacious and quiet despite being very close to the family pool. The Terrace Grill was Awful and the hotel should seriously fire anyone connected to the quality of food. It was poor at best. The toilet seat in the room was partially disconnected and the AC in front room didn't work well. The AC in the bedroom worked so well, we didn't notice until the 5th day. These issues actually weren't reported because they seem so minor because everything else was so great. The Staff were always very friendly and accommodating despite the check in error with Expedia. If they improve the quality of food in the Terrace Grill, this hotel will truly be a 5 Star Hotel.
Stayed 4 nights in Jul 2021

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, room comfort
Good family rooms
Lovely pool and big family rooms (we had a suite on the 3rd floor with 2 balconies). A bit of a mix up on check in we had to change rooms but otherwise it’s been a good experience. Breakfast is good with lots of choice, room service a bit underwhelming. Near a very nice beach
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Doesn’t really compare to other 5* hotels. Pros - Good, but not exception food, that varied in quality. Main buffet was nice. Terrace bar was terrible. Nice, helpful staff. Variety of solid live music every night. Cons - Facilities and rooms are tired looking. Floor and shower in room was broken. Kids pool is very basic and boring. Kids club is one small hit with some painting materials, only open for a few hours in the morning and afternoon.
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel! Staff very friendly and really enjoyed our stay.
Stayed 9 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a disastrous booking in another hotel we found protur biomar which was a nice hotel. We got a free upgrade on our room which was an added bonus. Me and my partner enjoyed our 6nights here.
Stayed 3 nights in Jul 2021

8/10 Good

CHERIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super family-friendly with great staff
The hotel has the nicest staff I‘ve ever encountered, everyone was just really great during our 7-day stay. It’s a very family-friendly hotel with lots of amenities for kids. The half board was really nice, with great breakfast and dinner buffets. The rooms are pretty and modern and the hotel has several very nice inside and outside pools. We very much enjoyed our stay. The only downside was the location of the hotel. Sa Coma and the surrounding villages are super touristy and not really authentic and also it’s pretty far away from everything else on the island.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really impressed with the facilities within the hotel, the cleanliness and the staff. Everyone was very friendly and extremely helpful. After a long journey and clearly being tired, we were offered a welcome drink in reception. The spa was a welcome treat. Unfortunately only the buffet was open whilst we were there so we didn’t get to sample the restaurants. It would have been helpful to have been told this beforehand. The evening buffet, which we used on the first night, was, we felt, overpriced and the food was average. We did, however, find the breakfast buffet very good.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
This hotel was quite nice. My wife and I went and enjoyed the pool areas and the rooms were large and clean! The facilities had a myriad of activities. We had friends who stayed in a nearby villa and they all came over to hang out! My only criticism is the buffet dinner was average but the buffet breakfast was excellent.
Stayed 3 nights in Sep 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable 5 star hotel with good amenities
This is our second stay at this hotel. The rooms are very comfortable and the cleanliness in the whole hotel is second to none. The staff are well trained and would never walk by without greeting you. Both times we’ve chosen half board - the buffet selection is excellent and you can opt to dine in one of their nearby affiliated restaurants (extra charge). Locally there isn’t a great choice of local restaurants for dinner (Burger King and some themed restaurants). The Protur group has quite a few hotels to suit most tastes in this resort- the Biomar Grand seems to be the most upmarket one with its five stars. Included in your stay is one spa circuit per day. There is an adults only pool and a family pool. Within the whole site are various sports activities (some are free) such as mini golf, golf driving range, a water park, a small safari park & tennis. The nearby beach is sandy with chairs and umbrellas to rent and has a pleasant promenade. Bike hire and boat trips are available.
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities. Good food. Easy accesibility the beach. Good number of activities in the evening. Family friendly.
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 10 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel where the food is superb and the rooms spacious and well catered for. A couple of little details were missing compared to some 5* rated hotels though all in all a very good hotel
Stayed 7 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Would not recommend
The staff, from the reception to the dining area, were not friendly or accommodating. It seemed that no one was happy to work there. There were unexpected charges, the food was at best mediocre and there were insects in the room. Overall, way over-priced for what you received.
Stayed 3 nights in Jul 2018

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great service, outstanding food
Nice hotel, great service. Excellent breakfast. The beach is nearby, but it's a bit dirty and loaded with kelp. Definitely not one of the best beaches on the island. Nice natural area for walks. Open horse range near the beach. Lots of Brits and Germans.
Stayed 2 nights in Sep 2017

10/10 Excellent

ljy, rok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a nice hotel !
It was good staying in this hotel Expectially dinner and breakfast is so nice

10/10 Excellent

Saleem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in the island
A relaxing disconnection worth every penny! A good food range to choose feom and we specially loved the pool bar and the hammocks! We'll be back!

10/10 Excellent

dave, nottm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
fantastic food, friendly staff and modern decor. great combination.

10/10 Excellent

Tamas and Ancsa, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best Spa hotel I have ever stayed...
Me and my wife spent our honeymoon at this hotel and we enjoyed every minute here. Little bit unorganised because when we arrived and requested a booked room they told us unfortunately no double room available but they offered us immediately an available Junior Suit instead for the booked period which was nice. The hotel was spotlessly clean and can`t complaine at all. The staff were nice and they tried to help us in any problem we had. Unfortunately my wife fell sick right at the first day and I went to the recepcion to get a thermometer but they told us "I am very sorry but we lost it long time, but can you please go and ask the lifeguard if he has!?". Unprofessional to say something like this at a 5* hotel in my oppinion. No medicine at all in the hotel but they would have called doctor for us at any time if required. The Spa belongs to the neighbour hotel but used together! Underground the hotel you can get there in your rope and slipers. The buffet restaurant was great. The wide choice of cooked and fried food were fresh and delicious but the fruits were not the best and if you book half board then no drinks included in price at the dinner and you have to pay for them. The Piano saloon was great because every night were live music and the waiter offered free taste of their best coctail. By the way their coctalis were excelent as we tried some of them. The hotels also offers different programs car rental or free bicycle to use. All in all we enjoyed it and recommend it!

10/10 Excellent

Bhavika, Hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 5* star resort- Perfect getaway!
This hotel has everything you need for a perfect relaxing getaway! The staff are so nice and friendly. The food is of good quality with a variety of choice at breakfast and the buffet meal is also exceptionally good serving fresh selection of grilled meat and fish. The spa is wonderful especially the thermal pool. They also have plenty of outdoor activities to keep you busy. The area of Sa Coma, is quiet, nothing really to do, part from the beach and cycling around. However it is in my opinion one of the nicest beaches on the east coast and within 5-10 minutes walking distance. Overall an enjoyable experience and would definately go back again in the future.

10/10 Excellent

David & Elma, Perth, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go here
We struggle to find a fault with this hotel. All we could come up with is that the pool bar would benefit from the installation of a C.D. player. The background music was not really that great, OK but not that great. A CD player would allow the staff to suit the music to the guests. However, as for everything else............................... 10 out of 10 with gold stars. PLEASE NOTE: VERY Wheelchair friendly

10/10 Excellent

Ann, Newcastle upon Tyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Sa Coma
Stayed 10 nights in a standard room. No complaints at all and will definitely be back. Staff very friendly and helpful. Pool area lovely with a swim up bar and Jacuzzi. Food lovely.

10/10 Excellent

Ann, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Sa Coma
Stayed 10 nights in a standard room. No complaints at all and will definitely be back. Staff very friendly and helpful. Pool area lovely with a swim up bar and Jacuzzi. Food lovely.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Arrived to be greeted by a welcoming member of staff and cold glass of Cava. The room was perfect and the pool was lovely with a built in jacuzzi.

10/10 Excellent

Kezza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful relax in a great hotel!
We usually stay in adult only hotels, but they can feel a bit 'old' sometimes. This had a good mix - wonderful adults only pool which was very chilled but still saw a mix of ages at breakfast and around the site. The pool area was gorgeousl. Lovely not to have to worry about getting beds - we always got them and mostly in lovely positions too. Others always became available during the day. Swim up bar is great - expensive, yes, but what would you expect. Sunbeds were some of the nest we've had - just the right amount of padding! No booming music - nice sound of water mainly, when the jacuzzi and showers started.

8/10 Good

TJ, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but not 5 stars...
Very nice adult only pool area, but difficult to find a lounger unless you threw a towel on it at breakfast to 'reserve'. The hotel adjoined another Protur hotel, so it felt like a sprawling complex rather than a 5 star oasis. The rooms were ok, very clean....but the building block itself was sparse and lacked any real character. Breakfast was very good. We opted for half-board buffet which provided a good range of options, but was fairly bland and suffered from that perennial problem associated with all buffets...barely warm food. The SPA area was good, but again a little bland. So all-in-all a good hotel but don't expect a true 5 star experience!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Weekend Destination
Great hotel & facilities, excellent service. Quiet and peaceful, very relaxing, so perfect for a weekend break. In a busy tourist neighbourhood, so stay onsite for maximum relaxation, or venture out for party-time!

10/10 Excellent

laura, Exeter UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Clean crisp modern and very cool. Total relaxation in beautiful grounds with flowers and birds. Staff faultless, food delicious. Reasonable drinks prices, great selection. Totally pampered after 4 days here - go!!

8/10 Good

Dr. W, United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place, but......
This hotel was morre of an all inclusive hotel, great if you are using only their facilities, but not so great if you are interested in going to other restaurants or looking for something to do off of their property. No information was given about the surrounding area, and the staff was not overly helpful or friendly. Upon arrival we were told that men needed to wear long pants in the bars and restaurants on their property. It would have helped had they let us know before arrival. Not a five star property !

10/10 Excellent

TOM, LINCOLN UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CHILL OUT HOTEL IN UNLIKELY LOCATION
WE ARE A COUPLE THIS WAS OUR SECOND VISIT, THIS TIME THE HOTEL WAS FULL AND A CONFERENCE WAS HAPPENING.PAUL MITCHELL SOME HAIRDRESSER? BUT STILL ENJOYED AS MUCH.NOT A FANTASTIC RESORT,BUT QUIET ESPECIALLY GOOD IF YOU WANT TO CHILL OUT.TWO GREAT POOLS ONE FOR ADULTS ONLY. MICHELIN STAR RESTAURANT 3 MINS WALK AWAY.OPTIONS AT HOTEL TO TRY THEIR 4 A LA CARTE RESTAURANTS AT A SMALL SURCHARGE. FAMILIES LIKE THIS HOTEL AS WELL, BUT THE HOTEL SEEMS TO BE ABLE TO CATER FOR COUPLES AND FAMILIES WITHOUT ANY PROBLEMS.

10/10 Excellent

Janie, Scotland, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for lone travellers and families alike
Overall I had a very enjoyable and relaxing stay at the Biomar Gran. The service was excellent, all of the staff were very friendly and helpful. The junior suite accommodation was excellent and very quiet. The hotel was fully booked but it is so spacious that it never appeared busy. There were always sunbeds available and the dining rooms were never crowded. I was travelling alone and opted to have dinner and breakfast at times in my room. However, when I did go to the buffet service I was very impressed. The tables are well laid out and I didn't feel awkward dining alone. I had booked bed and breakfast but at check out I was told that because I had opted to take breakfast in my room most mornings I would be double charged for breakfast and also had to pay a room service charge. I knew about the room service charge but having to pay twice for the breakfast did come as a surprise. I also had charges on my bill that were not mine. However, the member of staff on reception agreed to cancel the second breakfast charge, he agreed it was not acceptable to pay twice for one meal and he removed the other charges made in error. It was all sorted very quickly and without quibble. If returning, and I am hoping to do so next year, I would be happy to dine at the buffet restaurant and would keep a closer eye on room charges, other than that I had a perfect break in a great hotel and look forward to visiting the Biomar again. ps the buffet food is better than the a la carte

10/10 Excellent

Daniela, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel!
This hotel was amazing. Breakfast was spectacular, rooms are large and modern. Bathroom is clean and luxurious. You also get to use the SPA water circuit for free. Hotel staff is very helpful. I would love to stay here again.

10/10 Excellent

julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to go back.
Excellent hotel,great facilities and very good food.

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Einfacj nur toll!
Sensationell freundlicher Service, alles bestens
Stayed 9 nights in Oct 2021