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Reviews of Hotel Bonanza Park by Olivia Hotels

4 out of 5
Hotel Bonanza Park by Olivia Hotels
Paseo de Illetas s/n, Calvia, Mallorca

Reviews

8.8

Excellent

Rating 10 - Excellent. 175 out of 328 reviews" "
Rating 8 - Good. 121 out of 328 reviews" "
Rating 6 - Okay. 22 out of 328 reviews" "
Rating 4 - Poor. 5 out of 328 reviews" "
Rating 2 - Terrible. 5 out of 328 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Oleksandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
We enjoyed our stay!) Especially super grateful for the late check out, it didn’t cost too much, but saved the whole day near beach:) Location is great, 3-5 minutes from the Illetes beach as well! The bus stop to the Palma located right next to the hotel! Overall we did have a good time! Thank you!
Stayed 7 nights in Aug 2023

10/10 Excellent

Renato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Aug 2023

10/10 Excellent

Karem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and people
A real gem of a place. Positioned on a hillside, with rooms strategically angled so that most have a partial sea view. Lovely clean pools and a nice bar and poolside restaurant. Lots of little activities such as tennis, and mini golf. You can access equipment, including beach umbrellas, and change your towels, in reception at any time. You use the slightly upmarket sister hotel opposite for dinner. You should be able to use their impressive sea-facing pool, but we weren’t able to as they were at capacity. A couple of very small beaches nearby, 15 minute walk or 3 minute bus ride. Bus is €2pp and only takes cash. Beaches were crammed, probably worth going further afield if you prefer the sea to the pool. Buffet dinner was quite varied and pleasant. Men must wear trousers so come prepared. An hour or so of music/entertainment in the evenings by the pool. Would be nice if they continue to play music after the sets end. The real jewels in the crown here are the staff. Very warm and friendly, helpful and cheerful. From hospitality to housekeeping, we chatted to everyone. A credit to the brand. We all really enjoyed our short stay, highly recommended.
View from 4th floor room over hillside
View from 4th floor room
Buffet
Bonanza Park lower pool
Stayed 6 nights in Jul 2023

10/10 Excellent

Valentino

Stayed 4 nights in Apr 2023

10/10 Excellent

Valentino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The way is located

8/10 Good

Sarah-Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel in a quiet part of Majorca. Useful that the facilities of the sister hotel across the road can be used. Food was lovely - we stayed half board and the dinner is taken in the sister hotel. Hotel common areas, pool area and rooms in some need of TLC but a good option for an inexpensive short stay in the sun
Stayed 4 nights in Jul 2022

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Raffaele Davide

Stayed 2 nights in Jul 2022

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakO
Great location . Fabulous breakfast . Very helpful staff. Will be returning .
Stayed 4 nights in Jun 2022

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
Excellent staff at the hotel cater for all your needs, excellent breakfast and dinner with varied choices at both, and a choice of 2 outdoor pools make this an excellent hotel. Evening entertainment could be a bit more varied - singer or band each night. Having your meals on the outdoor terrace is an added bonus as is the courtesy room to get a shower on your last day if you have a late flight.
View from balcony in room 265.
Stayed 7 nights in Sep 2019
Response from Bonanza Park Team on Sep 23, 2019
Dear Mr. James, We greatly appreciate the time you spent reviewing us. We are very glad you enjoyed your stay, and also that the breakfast and the dinner were to your liking. Thank you for your honest suggestion with the evening entertainment. We hope to welcome you again soon. Best regards from Riu Bonanza Park Hotel****

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Bonanza Park Team on Sep 20, 2019
Dear Mr. Customer, Many thanks for your review. It is really nice to know you had a nice holiday with us. We hope to see you come back to us soon! Best regards from Riu Bonanza Park Hotel****

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were always helpful and friendly the food was fantastic, a very nice stay for a few days
Stayed 4 nights in Sep 2019
Response from Bonanza Park Team on Sep 16, 2019
Dear Mr. Client, Thank you very much for your kind and honest words. We are glad you had a nice holiday. We will always try to help you in everything you could need. We hope to see you soon. Kindest regards, Riu Bonanza Park Hotel****

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with good facilities in a fantastic location. Breakfast particularly good... would definitely go back
Stayed 2 nights in Sep 2019
Response from Bonanza Park Team on Sep 10, 2019
Dear Mr. Customer, Many thanks for your trust in us. We are glad you had a nice holiday with us. We look forward to welcome you soon! Kindest regards, Riu Bonanza Park Hotel****

8/10 Good

Shahina

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Clean hotel with very friendly staff in convenient location pity it’s on the wrong side of the road to have direct access to the beach 🏖
Stayed 8 nights in Aug 2019
Response from Bonanza Park Team on Sep 6, 2019
Dear Mr. Customer, many thanks for your review. It is really nice to know you enjoyed your stay at our hotel. We are a hotel on the second line of the sea, for this reason we always try to recommend you the Illetes Beach, a very beautiful beach just 10 minutes walking from the hotel. We look forward to welcome you soon. Yours sincerely, Riu Bonanza Park Hotel****

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay at
Stayed 3 nights in Aug 2019
Response from Bonanza Park Team on Aug 12, 2019
Dear Mr. Customer, many thanks to share your evaluation with us and other customers. We hope to see you again soon! Best regards, Riu Bonanza Park Hotel****

10/10 Excellent

Verified traveller

Stayed 8 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location near all the nice calas great food clean hotel. parking should be free
Stayed 3 nights in Jul 2019
Response from Bonanza Park Team on Aug 5, 2019
Dear Customer, we would like to thank you for your review and also for trusting in us. We count ourselves lucky for customers like you and we look forward to welcome you again soon! Best regards, Riu Bonanza Park Hotel****

10/10 Excellent

Verified traveller

Liked: Cleanliness
Superb location, really friendly staff, nothing was too much trouble and extremely attentive.
Stayed 5 nights in Jul 2019
Response from Bonanza Park Team on Jul 30, 2019
Dear Mr./Mrs. Anonymous, we are glad that your stay was so satisfactory. In name of all the hotel team, we thank you for trusting in us and we hope to see you again soon in our home. Yours sincerely, Riu Bonanza Park Hotel****

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was no tea or coffee maker and no room service. In house brochure said that it had been rebuilt in 2019, the only sign of this was builders dust on the skirting board and the fixtures looked worn.they may have meant refurbished. Really it was 3 star and a half. Our friends across the road at the other Riu were definitely 4 star plus. However the staff were excellent, friendly, cheerful and attentive and made for a good experience.
Stayed 7 nights in Jun 2019
Response from Bonanza Park Team on Jul 31, 2019
Dear Mr./Mrs. Anonymous, we appreciate your comment and the time you spent reviewing us. We look for your opinions because is the best wat to know what are you thinking and how can we react. The reception department always take notes of all your requests to provide them to you as soon as possible. The room service is 24 hours, less the food, which is from 15:30 until 22:00 when the restaurant is closed. We are sorry if we did not satisfy all your needs. Please be sure, we will consider your comment as improvements to keep working. Yours sincerely, Riu Bonanza Park Hotel****

10/10 Excellent

Giles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet weekend in the sun.
Good location, beach and several nice restaurants within 10 min walk. Quiet area, not much going on after 11 p.m., but you can always jump bus/taxi into Palma or Magaluf depending what you are after. Nice views from the rooms with either full or partial sea views. Two pools were busy, but always some free sun beds.
Stayed 4 nights in Jun 2019
Response from Bonanza Park Team on Jul 31, 2019
Dear Mr. Giles, we would like to thank you for evaluating us. Please be sure, we consider your comment as a motivation to keep working and growing. We look forward to welcome you soon! Best regards, Riu Bonanza Park Hotel****

10/10 Excellent

Brian

Stayed 7 nights in Jun 2019
Response from Bonanza Park Team on Jul 31, 2019
Dear Mr. Brian, many thanks for your collaboration. It is really nice to know guests like you appreciate the work we do. We look forward to welcome you again soon! Yours sincerely, Riu Bonanza Park Hotel****

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel, The staff were welcoming I have booked half board the breakfast had a great selection of food. Dinner was good with great selection the only downside is the dress policy which is not needed. Wi-Fi was complementary but absolutely useless it does not work or the speed is atrociously slow. I would recommend this hotel but bare in mind the dress policy if your planning to have dinner and have a decent data on your phone as I wouldn’t rely on the WiFi Rui sort it out!!
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
What a marvelous hotel. The staff were all very helpful and attentive. The rooms and all the communal areas were clean and well kept. It was great to have use of the Spa facilities at the sister hotel and we really enjoyed the crazy golf. Best of all was the welcome from our early flight while the room was being made ready and the ability to use the facilities on our last day as we had a late flight home. Well done to this hotel we would certainly return.
Stayed 3 nights in Apr 2019

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MALLORCA WITH COMFORT AND STYLE
Hotel was good, cleaned and well designed, staff was very professional and friendly, well managed. Originally booked for 1 night but stayed extra 2 nights, only 10 mins walk to most 2 most beatiful beach. Food was very good compare to other similar hotels in the area. Our room had a sea and forest view. Sun rise was imazing, location was great for us.
Stayed 1 night in Apr 2019

6/10 Okay

Renee, London

Liked: Staff & service, room comfort
Really nice hotel with very friendly staff. Two points that let out stay down: - our room was only cleaned thoroughly on our first night. Thereafter there was always something that had not been done (e.g bathroom bin emptied, used drinking glasses unchanged etc). - after breakfast there are no catering facilities on site until dinner (which is buffet only, no a la carte menu). So there is no where to pick up a small meal/snack if you are hungry (no room service either). Also found out upon checkout that the dinner buffet is half price if you go downstairs and inform reception, however this is not stated anywhere as the assumption is you would inform reception that you were going to dinner????? Nice quiet location and beautiful view of the sea. Great staff
Stayed 4 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only small disappointment no robe or slippers
Loved being close to palma and the beach lovely location staff excellent will return
Stayed 8 nights in Oct 2018

10/10 Excellent

David, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good food, excellent friendly staff and good convenient location. What else do you need?
Stayed 9 nights in Oct 2018
Response from The Bonanza Team on Oct 16, 2018
Thank you for your review. Best regards,

8/10 Good

mags, UK

Liked: Staff & service, property conditions & facilities
Nice hotel
Nice hotel but not too close to beach as expected, also not a very good sea view as was expected, Hotel staff good and helpful but restaurant staff were excellent as I went with my daughter and baby granddaughter, they were more than helpful in the restaurant, smiles , sweets for baby , baby chair. Top marks for catering / restaurant team Overall enjoyed the stay and I would go back
Stayed 7 nights in Sep 2018

10/10 Excellent

may, airdrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff
Can't review this hotel the staff upgraded us to the riu playa across the road .Iam quite sure if we had sateyed in the Rui park the staff would be great
Stayed 4 nights in Sep 2018

10/10 Excellent

Dylan, Flintshire, North Wales.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, brilliant food!
We arrived earlier than check in time and was greeted with a complimentary drink of our choice. We stayed in one of the bungalows which are very nice, and balcony over looking the sea. Food was brilliant, breakfast and dinner had plenty of choices on offer and the quality was great. Great location with a bus stop right outside for Palma (20 mins journey) and would highly recommend this hotel. Can use the hotel opposite too but beware drinks are expensive!
Stayed 4 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Needs a refurbishment. Tired decor clean friendly staff but outraged. Also wanted €2.50 per night for the safe!
Stayed 5 nights in Sep 2018

8/10 Good

ZIYAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Catalin, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
The hotel is situated at 10 min next to a perfect beach. The hotel itself is brilliant. The staff was perfect - kind, helpful and eager to help. The food was also at a very high standard. The hotel is very clean and the rooms were absolutely spotless. Congratulations to everyone. I already recommended it to my friends.
Stayed 11 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, bus stop for Palma outside easy reach of lovely beaches as lots to do on site too
Stayed 10 nights in Aug 2018

10/10 Excellent

kathryn, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach
The service at this hotel is impeccable. Treated like royalty, great facilities
Stayed 1 night in Aug 2018

10/10 Excellent

Vivenne

Excellent
Amazing as always. Very friendly staff and excellent service. Amazing views from our room.
Stayed 4 nights in Aug 2018

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Lovely hotel and fantastic staff. Very generous breakfast selection. Gorgeous gardens. A few nice restaurants within walking distance and a great base to explore from.
Stayed 2 nights in Jun 2018

8/10 Good

Jackeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Hotel clean and very good breakfast, nice view from our room
Stayed 2 nights in Jun 2018

6/10 Okay

Heather, Cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food repetitive nothing to do when weather was wet which was half of our holiday
Stayed 7 nights in May 2018

10/10 Excellent

Emily, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
outstanding
Excellent service friendly staff recomend
Stayed 6 nights in May 2018

10/10 Excellent

Sian , Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money and nice and helpful staff. Located near the Illietas beach. My room had a full sea view and the room was very clean and very good size. The breakfast was also very good and a good variety . I can say value for money is the best in the Illietas area.
Stayed 3 nights in May 2018

8/10 Good

Ruth, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel
Nice, clean, comfortable and quiet hotel.Lovely showers. No slamming doors - hurray! Two lovely pools. Staff very friendly and helpful. Lovely outdoor terrace for meals, and another for entertainment. Whilst the food was good, something for everyone, we did feel that the hot food was not quite up to four star standard. This hotel is not suitable for those who cannot climb hills. There is very little on the flat and you need the agility of a mountain goat to reach the nearest beach which has many steps. However, we did find one in the other direction which had a lot less steps - and a lift! The buses run into Palma every 10 minutes and take about half an hour. All in all, a lovely relaxing holiday, and the quiet room was worth its weight in gold.
Stayed 7 nights in Sep 2017

10/10 Excellent

Kaz, Somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a great experience!
Illetes is a lovely place to stay, but our experience at the Hotel Riu Bonanza Park made our holiday fantastic! The hotel is clean and smart, with lots of places to sit for a drink and to relax, amazing gardens, with tennis courts, crazy golf and a lovely pool. And the food was really great - something different on the menu every day and lots of choice! However - the staff were what made it really special! Everyone we meet, from the gardener to the manager, were so friendly. I have to mention particularly though, our new friends in the restaurant - all the staff in the restaurant worked very hard, but there were two people in particular who had a great ethic - so friendly and helpful. We were really sad to leave at the end of our week! Overall, a great experience. Only one down side - the car park takes some negotiation to get to - our advice, just rely on public transport - with buses arriving outside the hotel every 10 minutes, you can't go wrong!
Stayed 8 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2017

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent short break
Excellent stay , very good service , friendly staff , clean rooms
Stayed 3 nights in Aug 2017

6/10 Okay

Frances , Newcastle

Liked: Property conditions & facilities
Disliked: Cleanliness
Disappointing
As 2 female travellers we didn't get quite as well looked after by the staff as the couples and families. On one dinner occasion we were even gestured into the dining room by the manager so he could then attend escorts the couple behind us. Attention to detail in that regard was poor. They need to treat all the guests equally. Also, very poor dinner choice for vegetarians. Despite letting them know we were vegetarian and asking what didn't have meat in, no attempt made to offer anything else. That is til I spoke to manager. Whilst he did organise chef to make veggie cannelloni, he really didn't take on board the fact that having told staff previously, that no effort had been made to accommodate us. All in all I felt the manager and staff really weren't that bothered about anything. The exceptions were the reception staff and a couple of waiting staff.
Stayed 5 nights in Aug 2017

8/10 Good

Patricia, Sydney, Australia

Liked: Staff & service
Nice Hotel, not so close to beaches
Lovely stay, excellent customer service. We did find pricing for food & beverages quite pricey vs. quality, and due to location there are not very many options. Breakfast was ok, but no variety for the 4 days we were there. Beach is quite a walk away, minimum 20 minute walk to free access public beach.
Stayed 3 nights in Aug 2017