Dear Mr. ,Greetings from the Hotel Victoria, a Gran Meliá Hotel!We appreciate you taking the time to review your recent experience.We are delighted to read that your time with us was enjoyable and that you found our rates competitive.We look forward to welcoming you back. Best regardsThe Guest Experience Department

Dear Ms Annette,Greetings from the Hotel Victoria, a Gran Meliá Hotel!Many thanks for your review of your recent visit.It gratifies us immensely to learn that our colleague's helpfulness made a notable impact on your experience, truly embodying our dedication to intuitive personal service. We are also thrilled that our breakfast offerings, featuring a continental buffet and live show cooking, met your expectations for an unrivalled fine dining experience.It would be a pleasure to welcome you back. Best wishes,The Guest Experience Department

Dear Ms. Michelle,Greetings from the Hotel Victoria, a Gran Meliá Hotel!We appreciate your feedback regarding your recent experience.We are delighted to hear that our dedicated team contributed to making your stay memorable, offering immaculate service and those special touches that embody our dedication to a life well-lived. It's wonderful to know that the pristine condition of your room and the exclusive chocolate offerings added a touch of understated elegance to your evenings. The location of our hotel is indeed privileged, and we're thrilled that the panoramic views of the sunrise during breakfast left you with lasting impressions.We look forward to the pleasure of seeing you again in the future. Best wishes for 2024,The Guest Experience Department

Dear Patricia Ann,We always welcome feedback from our guests and appreciate you taking the time to share your thoughts.We are thrilled to hear that you loved everything about your stay, especially the incredible staff and the excellent service and food. Our team takes pride in providing friendly, attentive, and professional service to ensure our guests have a memorable experience. It's great to know that you found our hotel to be truly exceptional, and we appreciate your kind words about the atmosphere around the pool.We are delighted that you are considering returning to our hotel, and we look forward to welcoming you back for another fantastic stay.Best regards,

Dear Rosemary,Thank you for your positive feedback.It's great to hear you enjoyed your time at our hotel. Our dedicated team always strives to provide exceptional service and maintain a comfortable atmosphere for our guests. It's also great to know that you enjoyed our dining options as well, as we take pride in offering creative cuisine and traditional ingredients at our La Terraza del Victoria restaurant.We look forward to your next visit, Warm regards,The Guest Experience Department

Dear Sir,Please accept our sincere thanks for this kind feedback.We are happy you had an enjoyable stay with us and that you appreciated our high standards.We look forward to seeing you again soon.Best regards,The Guest Experience Department

Dear Philippa Suzanne,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you enjoyed the lovely hotel area during your stay. Our hotel is indeed situated in a beautiful location with stunning views and a rich history. We apologize for any disappointment regarding your room and its furnishings. Our hotel offers various room types and sizes, each with different views and amenities. We understand that the Deluxe room you stayed in might not have met your expectations, and we are sorry for any inconvenience this may have caused. Regarding the partial sea view, we would like to clarify that the room you stayed in, room 1014, does have a sea view, but we understand that it might not have been to your satisfaction. In the future, please do not hesitate to contact our team during your stay, as we would have been more than happy to find a solution that better suits your needs.We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards,The Guest Experience Department

Dear Malgorzata,Thanks for taking the time to review your stay at our hotel.We are glad to hear that our guest service team was helpful and provided valuable advice regarding excursions around Mallorca. However, we are sorry to learn that you were not entirely satisfied with your stay.We understand your concerns regarding the pool area, gym, and construction work in the surrounding area. As a historical hotel, we are continuously working on improvements and maintenance, and we are planning a full renovation in the near future. We apologize for any inconvenience caused by the construction work, and we assure you that we are working closely with the City Council to minimize any disturbance to our guests.Regarding the half-board option and the breakfast charge, we will take your feedback into consideration and review our policies to ensure a better experience for our guests. We also appreciate your comments on the dinner menu and will share them with our culinary team for further improvement.All of the team hope that we may be able to see you again in the future. Kindest regards,

Dear Tony,Thank you for taking the time to share your experience at our hotel.We are delighted to know that you thoroughly enjoyed your stay with us and to hear that you appreciated the quality of our establishmentWe apologise for any inconvenience regarding the absence of room service menus in the rooms. We appreciate your feedback and will take it into consideration for future improvements. However, our room service menu is available to view on the in-room TV on channel number 1 the "Canal Descubre", this is our information channel. We hope this helps for any future stays and we apologise that this was not communicated to you effectively during your stay.Furthermore, our team are always available to assist you with any requests or information regarding room service.We hope to welcome you back soon for another enjoyable stay.Kind regards,The Guest Experience Department

Dear Michael,Thank you for your positive review.We are delighted you had a pleasant experience and appreciated our team members who strive to ensure you have the best experience possible.We look forward to welcoming you back on a future occasion. Best wishes,The Guest Experience Department

Dear Sir,Thank you for your review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We all hope to welcome you back in the future.Best wishes,The Guest Experience Department

Dear Michael,Thank you for taking the time to share your experience at our hotel.We are delighted to hear that you enjoyed your experience and appreciated the tranquillity.However, we regret to hear you were disturbed and apologise for any inconvenience. The works are being carried out by the Town Hall of Mallorca and are not under our control, nevertheless, we are doing our best to minimise any disruption for our guests and appreciate your understanding.Nonetheless, it is always our goal to provide exceptional service to our guests, so we are pleased to hear that we met your expectations in this regard and look forward to passing your kind comments over to them which will be greatly appreciated.We hope to have the opportunity to welcome you back in the future.Kind regards,The Guest Experience Department

Dear Sir,Thank you for such a positive review of your stay with us.We are pleased that you appreciated our new decor and your acknowledgement of the quality of service on behalf of our dedicated team is gratifying and encourages us to uphold our standards.We hope we have the pleasure of seeing you on many more occasions. Best regards,The Guest Experience Department

Dear John,Thank you for your review.We are delighted you had a pleasant stay and appreciated our team members who strive to ensure you have the best experience possible.We look forward to welcoming you back in the future.Kind regards,The Guest Experience Department

Dear Chris,Thank you for taking the time to share your positive review.We are delighted to hear that you enjoyed your stay with us and our enviable location and views were ideal for you.We regret the building work you mention and appreciate your understanding.Chris, we would like to inform you that the pace of the works that Palma Town Hall is carrying out with the aim of improving its beauty and offering a pleasant space for all citizens and visitors is progressing at a considerable pace, and the most important part of the works is already reaching its final phase.We would also like to emphasize that the comfort of all our guests is being taken into account, and measures are being taken by those responsiblefor the work to minimize any acoustic impact that may affect their restMoreover, our team strive to deliver the best experience possible for our guests and we are pleased you felt our high service standards were upheld. Your satisfaction is our greatest reward and rest assured your kind comments will be shared with the entire team.We look forward to welcoming you back. Best regards,The Guest Experience Department

Dear Chris,Thank you for taking the time to share your review.It is rewarding to know that you had a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back. Best wishes,The Guest Experience Department

Dear Omobusayo,Thank you for taking the time to review your recent stay.We take pride in catering to our guests’ needs the best way we can and are glad you had a pleasant experience.We look forward to welcoming you back. Best wishes,The Guest Experience Department

Dear Ronald,Thank you for this positive review of your stay with us.It was a pleasure to see you again and we are delighted to hear that we continue to meet your expectations. Our team members always go out of their way to ensure our high standards are met.We look forward to welcoming you back.Kind regards,The Guest Experience Department

Dear Thomas,Thank you for choosing our Hotel Victoria, a Gran Meliá, to spend your recent holidays in Mallorca.You can rest assured that we have taken notes of your particular comments regarding some things that need updating and we have forwarded them to our Management, since it is only through listening to our guests' opinions that we can always improve our facilities and services.Please note that we will carry out several maintenance works in order to improve our facilities so we can continue with the excellence service we strive for providing.We hope to have the pleasure of welcoming you back in the near future.Best regards,

Dear Benjamin,Thank you for trust when choosing our Hotel Victoria, a Gran Meliá, to spend your recent holidays in Mallorca.We truly value your comments, you can rest assured that we have taken very good notes of your particular observations and we have forwarded them to the Management, since it is through listening our guests’ opinions and suggestions that we are able to improve our facilities and services. Hoping to accommodate you anytime in the near future.Best regards,

Dear Lisa,It is always a pleasure to receive such positive feedback. I will share your comments with our Team, who I am sure will be encouraged by your remarks. Thank you very much for your kind words and for taking the time to share your experience with us. Looking forward to welcome you back to the Hotel Victoria, a Gran Meliá.Best regards,

Dear Fernando,We highly appreciate your comments, thanks to them we continously strive to strengthen the points that need to be improved.We hope to see you back soon in Palma. Please, remember that we are at your complete disposal.Kind regards,

Dear Gill,We are sorry to read that, due to your rating, we have not been able to reach your expectations this time.We trust there is always room for improvement and we take into consideration all our guests' opinions and we would like to know more about your experience.Hoping to accommodate you in the near future.Kind regards,

Dear Richard,It has been a great pleasure for us to have you here. We are proud to know that we were able to make your stay enjoyable and that our service reached your expectations. Thank you very much for sharing your experience with us.Yours faithfully,

Dear Lorena,Thank you for bringing this matter to our attention. The health and wellbeing of our guests is of utmost importance to us and we comply with the Spanish and European Regulations in order to ensure the correct hygiene and sanitary procedures. As you could see, as soon as we received your comments we proceeded to contact you via private message in order to look into this issue and I am happy to know that we were able to find a resolution.We remain at your entire disposal should you require any further assistance.Yours faithfully,

Dear Michael,Thank you for your positive rating!We hope to see you soon.Best regards,

Dear James,We always work hard to meet guest expectations and for us is a pleasure that you have enjoyed your stay at our Hotel Victoria, a Gran Meliá.We highly appreciate your comments, thanks to them we continously strive to strengthen the points that need to be improved.Hoping to accommodate you in the near future.Best regards,

Dear Amy,We are proud to know that you had a good stay with us and I am delighted with your comments about the staff, do not hesitate that I will share them with the entire Team.Looking forward to welcome you back to the Hotel Victoria, a Gran Meliá.Warmest regards,

Dear Aouni,Thank you for your magnificent feedback!We hope to see you soon.Yours sincerely,

Dear john,Thank you for your score!We hope to see you soon.Kind regards,

Dear Joanne, Thank you for your positive review about your recent stay at our Hotel Victoria, a Gran Meliá! We hope to see you soon. Best regards,

Dear Pauline,Thank you for your positive comments about our Hotel Victoria, a Gran Meliá; we are very happy to know that you loved your room with wonderfulviews over the harbour and the marina, as well as our magnificent breakfast selection!We hope to see you back soon.Best regards,

Dear Allan, Thank you very much for choosing our Hotel Victoria, a Gran Meliá to spend your recent holidays and also for sharing your feedback with us. It is a pleasure to read comments like yours, highlighting the service provided by our Team, who will be receiving your kind words. We will be looking forward to your next stay with us. Yours faithfully,