Dear Miles, Thank you for choosing us as well as for your valuable comment about our tent Playa de Palma which will surely help us to continue improving. We are very sorry that you had a bad experience at our hotel but, above all, we are sorry that you did not communicate your complaint to us at the time the problem occurred so that we could offer you a solution during your stay with us. Furtheromore, we would like to point out that what happened with the water was a specific circumstance, and precisely for this reason, we have taken the necessary measures so that this incident does not occur again in the future. We hope to have the opportunity to welcome you again and look forward to exceeding your expectations on your next stay. Kind regards, Paula Rotger, Customer Experience. tent PLAYA DE PALMANOVA

Dear Rhona, Thank you so much for choosing to stay with us at our tent Playa de Palma and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Dear Clive, Thank you so much for choosing to stay with us at our tent Playa de Palma and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. Our team look forward to creating more memorable experiences for you in the future. Best regards, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear Kelly, Thank you for taking the time to tell us about your experience at our tent Playa de Palma. We are sorry that your experience did not meet all your expectations; please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Be certain we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place. Thanks again for choosing FERGUS Group.We hope to have the opportunity to welcome you again and look forward to exceeding your expectations on your next stay. Kind regards, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear Joana, Thank you very much for your valuable feedback about our tent Playa de Palma. We are glad to know that your stay in our hotel was satisfactory and that you enjoyed our place. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. Looking forward to seeing you again in the future.Kind regards, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear Anthony, Thank you for taking the time to leave your opinion about our tent Playa de Palma and for your excellent score. It is a great pleasure to read that you not only had an enjoyable stay with us but that the facilities and staff met your needs. We will certainly pass your feedback on our whole team to advise them of the great work. Thanks for choosing FERGUS Group. We look forward to welcoming you on your next trip to the island. Kindest regards, Susana Cuesta, Customer Experience. tent Playa de Palma

Dear Patricia, Thank you very much for choosing our place for your holidays and the positive review given to the tent Playa de Palma. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta. Customer Experience. tent PLAYA DE PALMA

Dear Ellie, Thank you very much for choosing our place for your holidays and the excellent review given to the tent Playa de Palma. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta. Customer Experience. tent PLAYA DE PALMA

Sehr geehrter Michael, vielen Dank für Ihre ausgezeichnete Bewertung unseres tent Playa de Palma. Wir freuen uns sehr, dass Sie sich in unserem Hotel so wohlgefühlt haben und heißen Sie gerne erneut willkommen. Bis dorthin verbleiben wir mit vielen lieben Grüße vom gesamten Team, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Dear Elena, Thank you for choosing to stay with us at the tent Playa de Palma. We truly appreciate the time you have taken to write us such a nice review. We are most pleased to learn that you enjoyed the facilities of our hotel as well as the warm service by our team that have made your stay in Mallorca a relaxing and enjoyable one. Your recognition, in particular to our team, will be shared with them and is a motivation for us to keep elevating our level of service for our guests. We really hope we can welcome you again in your next visit to the island. Kind regards, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Estimado Albert, Gracias por dedicarle unos minutos de su tiempo a dejar su valoración sobre nuestro tent Playa de Palma tras su reciente estancia con nosotros. Nos alegra haber estado a la altura de sus expectativas en cuanto a servicio y comodidad de nuestras instalaciones. Puntuaciones como estas animan a todo el equipo que formamos parte del hotel a seguir trabajando en la misma dirección. Gracias igualmente por elegir FERGUS Group. Esperamos recibirle de nuevo con motivo de su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience, tent PLAYA DE PALMA

Dear Betty L, Thanks for your stay with us and your valuable feedback on our tent Playa de Palma. We are concerned to read of the overall disappointment you experienced with our hotel and our service. Please accept our sincere apologies for your experience. Be certain that we will share your feedback with our Management team to ensure we focus on improving our offering. Kind regards and best wishes, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Dear Juliette, Thank you for choosing to stay with us at the tent Playa de Palma. We truly appreciate the time you have taken to write us such a nice review on Hoteles.com. We are most pleased to learn that you enjoyed the facilities of our hotel as well as the warm service by our team that have made your stay in Mallorca a relaxing and enjoyable one. Your recognition, in particular to our team, will be shared with them and is a motivation for us to keep elevating our level of service for our guests. We really hope we can welcome you again in your next visit to the island. Kind regards, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Dear Durmus, Thank you very much for your excellent review as well as for your stay at our tent Playa de Palma. We hope to have the pleasure of welcoming you back very soon. Warm regards, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear Julie,We are thankful to you for sharing your positive experience at our tent Playa de Palma with us. We encourage our hotel team to work hard towards providing the best experience possible for our guests, so we are very glad to hear that we were able to make your stay an enjoyable one.Thank you for choosing FERGUS Group and for your kind comments.We look forward to welcome you again in the near future.Best regards,Paula RotgerCustomer Experiencetent PLAYA DE PALMA

Chère Géraldine Maryse, Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Toute l'équipe du tent Playa de Palma se joint à moi pour vous remercier de vos mots. Au plaisir de vous revoir et de vous accueillir à nouveau. Cordialement, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Dear José, Thank you very much for your excellent review as well as for your stay at our tent Playa de Palma. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Estimada Aida, Le estamos muy agradecidos por la excelente valoración que nos dedica tras su reciente estancia en nuestro tent Playa de Palma.Ha sido un placer poder atenderles durante estos días y estaremos encantados de volver a verles muy pronto. Gracias igualmente por elegir FERGUS Group. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Sehr geehrter Eric Herbert, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Eindrücke von Ihrem letzten Aufenthalt bei uns im tent Playa de Palma zu schildern. Es freut uns sehr zu lesen, dass unser Haus sowie auch der Service unserer Mitarbeiter Ihren Wünschen und Erwartungen entsprechen konnten. Wir haben Ihren Kommentar in Bezug auf die Schalldämmung gut notiert und an die entsprechende Abteilung zur Stellungnahme weitergeleitet. Unser Team würde sich sehr freuen, Sie bald wieder bei uns willkommen zu können. Bis dorthin verbleiben wir mit freundlichen Grüssen, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear Matthias, Thank you very much for your valuable feedback and your kind words about our tent Playa de Palma. We are glad to know that your stay in our hotel was overall satisfactory and that you enjoyed our place. Be certain we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear Zoltán, Thank you very much for your excellent review as well as for your stay at our tent Playa de Palma. We hope to have the pleasure of welcoming you back very soon. Warm regards, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear Noah, Thank you very much for your valuable feedback and your kind words about our tent Playa de Palma. We are very glad to know that your stay in our hotel was satisfactory and that you enjoyed our place. Be certain we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place. Thanks again for choosing FERGUS Group.We would love to welcome you back in the futureKind regards, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Sehr geehrter Kamran, vielen Dank für Ihre ausgezeichnete Bewertung unseres tent Playa de Palma. Wir freuen uns sehr, dass Sie sich in unserem Hotel so wohlgefühlt haben und heißen Sie gerne erneut willkommen. Bis dorthin verbleiben wir mit vielen lieben Grüße vom gesamten Team, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear Melania , Thank you kindly for your lovely feedback regarding your stay with us at the tent Playa de Palma. We are glad you had an enjoyable stay with us and we hope we get the pleasure of welcoming you back again in the near future. Thanks for choosing FERGUS Group. Kindest regards, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear Stefano, Thank you very much for your valuable feedback and your kind words about our tent Playa de Palma. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your constructive comments regarding the impression given by the size of our rooms, we have already noted it down and informed our Management for consideration. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear Christophe, thank you for taking the time to leave your feedback about the tent Playa de Palma. We apologize for all the inconvenience that made you not enjoy your stay with us and I hope you give us the opportunity to welcome you in a near future, we will do our best to achieve your expectations. Thank you for your comments. Yours sincerely, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear camilla, Thank you so much for choosing to stay with us at our tent Playa de Palma and for taking the time to share your kind compliments. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. Our team look forward to creating more memorable experiences for you in the future. Best regards, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear Thomas , Thank you very much for your valuable feedback and your kind words about our tent Playa de Palma. We are glad to know that your stay in our hotel was overall satisfactory and that you enjoyed our place. Be certain we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place.Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear Francesca Romana, Thank you very much for your excellent review as well as for your stay at our tent Playa de Palma. We hope to have the pleasure of welcoming you back very soon. Warm regards, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear Johanna, Thank you so much for choosing to stay with us at our tent Playa de Palma. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. Our team look forward to creating more memorable experiences for you in the future. Best regards, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear Christophe, Thank you very much for your stay and your valuable feedback about the tent Playa de Palma. We are sorry to hear that on this occasion the standards about our facilities fell below what our guests expect, especially for the cleanliness of the room upon arrival and its soundproof insulation. We have taken good note of all your constructive comments and we will do our best to improve our offering. We certainly hope to welcome you back in the future giving us the opportunity to show you the improvements made in all areas of the hotel. Kind regards, Paula Rotger, Customer Experience. tent PLAYA DE PALMA

Dear Diana, Thank you very much for your excellent rating as well as for your stay at our tent Playa de Palma. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Dear Lennart Koivisto, Thank you for taking the time to leave your valuable review of our tent Playa de Palma. We are pleased that you have enjoyed many aspects of the hotel however, we are disappointed that your stay wasn’t entirely satisfactory. We value all of the comments which you have raised regarding the soundproof insulation of our rooms and be certain we will work on improving our offering. We do hope that you will give us another try in the future. Kind regards, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Chère chantal, Nous tenons à vous remercier sincèrement pour votre feedback suite à votre séjour dans notre hôtel tent Playa de Palma. Nous sommes vraiment navrés d'apprendre votre mauvaise expérience durant votre séjour et sommes aussi désolés de l'impression donnée. Votre avis en tant que client nous permet chaque jour de nous améliorer et d'adapter nos prestations à l'envie de chacun. Nous avons déjà transmis votre notation à la Direction. Merci d'avoir choisi FERGUS Group. Malgré tout, nous espérons vous recevoir à notre hôtel lors de votre prochain séjour pour vous montrer les améliorations apportées.Cordialement, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Dear Tim, Thank you very much for choosing our place for your holidays and the valuable review given to the tent Playa de Palma. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. We will certainly transmit your suggestions about the introduction of coffee/tea making facilities in our rooms along with some chairs in the room terrace, and the meals variety offered for brunch to our Management in order to improve our service and make our guests feel like home.Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Dear Ana, Thank you very much for your holiday choice and your lovely comments on the tent Playa de Palma. We are proud to hear you had a nice stay with us, so let us transmit you our satisfaction to have been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to create a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Estimada Andrea Esthefania, Muchas gracias por elegirnos y por su estupendo comentario acerca de su estancia en nuestro hotel tent Playa de Palma. Nos alegra enormemente comprobar que han tenido una grata estancia y que el hotel haya cumplido con sus expectativas. Su puntuación nos motiva a seguir trabajando con ilusión. Le agradecemos muy en especial sus amables palabras acerca de la atención de nuestro personal, es un placer trabajar con ellos y que nuestros clientes lo aprecien. Estaremos encantados de acogerles en otra ocasión. Un saludo cordial, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Estimada Judith, Gracias por dedicarle unos minutos de su tiempo a escribir su comentario sobre nuestro tent Playa de Palma tras su reciente estancia con nosotros. Nos alegra haber estado a la altura de sus expectativas en cuanto a servicio y comodidad de nuestras instalaciones. Comentarios como estos animan a todo el equipo que formamos parte del hotel a seguir trabajando en la misma dirección. Gracias igualmente por elegir FERGUS Group. Esperamos recibirle de nuevo con motivo de su próxima visita. Un afectuoso saludo, Susana Cuesta. Customer Experience. tent PLAYA DE PALMA

Dear Mr. Tobias Nystykket, Thank you very much for your stay with us and your valuable review of our tent Playa de Palma. We do appreciate both positive and constructive comments, therefore your rating will be taken in consideration in our regular meetings with the hotel Management. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. Looking forward to seeing you again in the future. Kind regards, Susana Cuesta. Customer Experience. tent PLAYA DE PALMA

Estimada Cristina, Muchas gracias por pasar estos días con nosotros y por sus amables palabras sobre nuestro tent Playa de Palma. Es un placer recibir una valoración tan positiva de nuestros servicios, muy especialmente con respecto a la atención al cliente ya que es uno de los aspectos de los que nos sentimos más orgullosos. Gracias igualmente por indicarnos los aspectos menos satisfactorios, en esta ocasión sobre el horario de la piscina; tenemos muy en cuenta todos los comentarios de nuestros huéspedes para intentar mejorar día a día la experiencia que ofrecemos a nuestros clientes. La Dirección del hotel y todo el equipo le agradecen su tiempo, esperamos volver a verles muy pronto. Un cordial saludo, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Chère Flavie, Nous vous remercions d'avoir pris le temps de mettre votre avis et sommes vraiment ravis que vous ayez passé un bon séjour dans le tent Playa de Palma. Notre équipe espérons avoir le plaisir de vous accueillir prochainement. Cordialement, Susana Cuesta, Customer Experience, tent PLAYA DE PALMA

Dear Marina, Thank you very much for choosing our place for your holidays and the positive review given to the tent Playa de Palma. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group.We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience.tent PLAYA DE PALMA

Chère Maidine, Nous tenons à vous remercier sincèrement pour cet élogieux commentaire suite à votre séjour récent dans notre hôtel tent Playa de Palma. Nous sommes heureux que l'hôtel, le personnel et les services que nous proposons, vous aient permis de profiter pleinement de votre séjour à Majorque. Nous vous remercions pour votre recommandation, et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour. Cordialement, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Dear Vincenzo, Thank you very much for your valuable feedback and your kind words about our tent Playa de Palma. We are very glad to know that your stay in our hotel was so satisfactory and that you enjoyed our place. We really appreciate your remarks concerning the check-in procedures, we have already noted them down and informed our Management for consideration and improvement. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA

Estimada Miriam, Gracias por dedicarle unos minutos de su tiempo a dejar su valoración sobre nuestro tent Playa de Palma tras su reciente estancia con nosotros. Nos alegra haber estado a la altura de sus expectativas en cuanto a servicio y comodidad de nuestras instalaciones. Comentarios como estos animan a todo el equipo que formamos parte del hotel a seguir trabajando en la misma dirección. Gracias igualmente por elegir FERGUS Group. Esperamos recibirle de nuevo con motivo de su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience, tent PLAYA DE PALMA

Dear Giorgio, Thank you very much for choosing our place for your holidays and the valuable review given to the tent Playa de Palma. It is always a pleasure to hear that our guests had an overall enjoyable holiday experience staying with us and recommending us. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. We hope we get the pleasure of welcoming you back to our hotel in the near future. Kind regards, Susana Cuesta, Customer Experience. tent PLAYA DE PALMA