4/10 Poor
LEIGH
Sep 27, 2023
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
No Sun at this hotel, but a very smelly room.
Firstly, if you are planning to go to this hotel for some sun, it's probably not a great idea. The poor design means the swimming pools all sit to the North of the hotel which ensures they are kept in shade all day. Just in case there is an opportunity as the sun moves through the sky, some strategically placed Palm Trees ensure there is still no sun.
Secondly, our room stunk. I mean it stunk. We complained about it and they sent a maid and a handyman who together poured an industrial amount of chemicals down each plughole and hoped for the best. It alleviated the problem for an hour or so, but then the staus quo was resumed. Further complaints to reception meant that we could downgrade to an inferior room but with no partial refund, or we could put up with it. As we were only staying for 3 nights, and we were now on day 2, not to mention that we'd un-packed already, we decided against the move and instead did what we could to stay out of the room. Reception tried to blame the rain that we had seen on Day 2 - but the stink started long before this.
We ended up spending a whole day on the nearby beach as it's the only place that get's the sun. Of course we had to pay for the privilege and we had to travel back across the beach, and back up into the hotel every time we wanted a drink - not ideal!
The experience of a 'Superior Room with views' was really disappointing. I'm normally very positive, but this left a bitter taste.
LEIGH
Stayed 3 nights in Sep 2023
