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Reviews of Pierre & Vacances Mallorca Deya

3 out of 5
Pierre & Vacances Mallorca Deya
C/ Ramon de Moncada, 27, Santa Ponsa, Calvia, Mallorca Island

Reviews

6.2
Rating 10 - Excellent. 14 out of 120 reviews" "
Rating 8 - Good. 34 out of 120 reviews" "
Rating 6 - Okay. 29 out of 120 reviews" "
Rating 4 - Poor. 26 out of 120 reviews" "
Rating 2 - Terrible. 17 out of 120 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

6.6/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mikhaela

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Casey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
beautiful view, clean property
Stayed 2 nights in Jun 2023

6/10 Okay

Deirdre

Travelled with group
Disliked: Room comfort
The hotel was in a good location. Only downside was the very close proximity to noisy bars. The bedrooms were small compared to the living area and the wash basin was at a dangerous anle when entering or leaving bathroom. Also door handle was loose. Otherwise an okay stay.
Stayed 3 nights in May 2023

10/10 Excellent

Loren

Travelled with family
Liked: Cleanliness, room comfort
Staff very friendly
This hotel was closed due to the start of winter, but were moved to Portofino from the beginning of our stay. Which was closer to the beach and all amenities. So glad we were moved.
Stayed 8 nights in Oct 2022
Response from General Manager on Nov 25, 2022
Dear Loren,We would like to thank you for your feedback about your experience at Pierre & Vacances Mallorca Deya.Our team sincerely appreciates your kind comments. It also brings us great joy to know that you found our location to be ideal.We look forward to welcoming you back in the future.Best wishes,General Manager

4/10 Poor

Adelina

Stayed 1 night in Aug 2022
Response from General Manager on Nov 24, 2022
Dear Adelina,We would like to thank you for sending us your rating.We regret that not everything was to your satisfaction.We would certainly like to learn more about that in a private message.We hope to have the pleasure of seeing you again in the future. Kind regards,General Manager

8/10 Good

Mia Fuliang

Travelled with group
Liked: Cleanliness, room comfort
Stayed 6 nights in Jun 2022
Response from General Manager on Nov 23, 2022
Dear Mia,Thank you for rating your recent stay.We're glad your stay has been to your satisfaction.We would welcome your suggestions on how we could improve your experience.We look forward to the pleasure of seeing you again in the future. Kind regards,General Manager

4/10 Poor

gerard

Stayed 6 nights in Jun 2022
Response from General Manager on Nov 23, 2022
Dear Gerard,We acknowledge with thanks your rating about your recent stay.We would have liked to have met your requirements.We would appreciate a private message with more details.Best regards,General Manager

2/10 Terrible

Justin

Stayed 1 night in Apr 2022
Response from General Manager on Nov 23, 2022
Dear Justin,We would like to thank you for sending us your rating.We are sorry we were not able to meet your requirements.We would certainly like to know how we could have improved your experienceBest regards,General Manager

8/10 Good

Joanne

Liked: Cleanliness
Pleasant stay, friendly reception staff. No issues
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The sheets or towels were not changed during our 4 night stay.
Stayed 4 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The pool area was ok it had plenty of sunbeds and there is a childrens pool.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room wasn’t not cleaned properly with no handle on the bathroom door and hairs on the toilet seat, the attitude of some of the staff members was absolutely horrendous with one of the bouncers smoking in the reception area one night.
Stayed 3 nights in Aug 2019

8/10 Good

Peter

Liked: Staff & service, room comfort
Disliked: Cleanliness
Decent
Room was fine for a lads holiday
Stayed 3 nights in Jun 2019

10/10 Excellent

Emer

Stayed 9 nights in Jun 2019

6/10 Okay

Rey, Scotland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, pool is nice, room was large and clean and good views from balcony. Stayed myself to meet with friends but wouldnt return due to the noise and stag parties
Stayed 4 nights in May 2019

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Mallorca
I can say that the apartment was situated in a great part of the city, the beach, restaurant, stores and everything was very close. The apartment is very nice and cozy. We enjoyed our stay.
Stayed 4 nights in May 2019

8/10 Good

Rory

Liked: Staff & service
Stagger
Ideal place for a stag do, the place is basic but for the price you can not complain
Stayed 3 nights in May 2019
Response from jose on May 28, 2019
Thank you very much for your positive response. We hope to see you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from jose on May 28, 2019
Thank you very much for your positive response. We hope to see you again soon.

10/10 Excellent

Moira, Ireland

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The management and staff were very friendly. Rooms were clean and tidy. Overall Beautiful place to stay.
Stayed 4 nights in May 2019
Response from jose on May 28, 2019
Thank you very much for your positive response. We hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from jose on May 28, 2019
Thank you very much for your positive response. We hope to see you again soon.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santa Ponsa is fantastic
4 times at Deya, everything on your doorstep, basic but clean.
Stayed 8 nights in Apr 2019
Response from jose on May 28, 2019
Thank you very much for your positive response. We hope to see you again soon.

6/10 Okay

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Weekend away in Santa Ponsa
Disappointed with reception staff. Unfortunately it was cold at night so asked for blankets. Reception agreed to drop blankets to the room, but it never happened. Had to ask again!
Stayed 3 nights in Apr 2019
Response from jose on May 28, 2019
Thank you very much for your positive response. We hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from jose on May 28, 2019
Thank you very much for your positive response. We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Jason, Mullingar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty!
The room was nice but the towels in the bathroom was all dirty could not even dry my self the cups smell really bad only good thing about the hotel was the room it was big but would never stay here again!

8/10 Good

Gary, Stockport.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My holiday jaunt.
we arrived at 20.25. we booked in with ease and professionalism. and was in the restraunt just down road. We continued to enjoy our holiday. There was building work continuing as the hotel is being upgraded. It was done with out causing any problems to the paying customers. I would go back today if I could afford.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
room on arrival dirty beds broken. went down to reception to complain . was left waiting three hours before going down to reception was told manager was gone home refuse to use the room so was giving a better room.no cleaning done in the twelve days i was there

6/10 Okay

young girls, dublin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
near to bars restaurants etc
sheets were not changed in the 10 days had to ask for toilet rolls as none provided or replaced , had to ask for change of towels , very poor service

4/10 Poor

Verified traveller

Liked: Staff & service
good for groups
the hotel was basic, would not reccomend for families but good for groups =

8/10 Good

thriftyfifty

Liked: Cleanliness, staff & service, room comfort
weekend getaway
Good value ideal location for amenities plenty of shops and places to eat not ideal for family`s more for the party generation, although there was a mix of age groups would recomend hotel a few things need doing but apart from that fine location.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Stay
I have stayed in santa ponsa many times before and this hotel is the far worst I've ever stayed. The pictures were nothing like the hotel itself and the room was the most disapointing room I've ever stayed in. The bed had springs sticking out through the matress... our fridge kept defrosting by itself. The pool entertainment consisted of a man pouring alcohol into girls mouths while they were sunbathing.... I could continue.... Unfortunatly due to the horrible experience I've had in this hotel, I will never stay here or in Santa Ponsa again!

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Adequate for a stag party
Very accommodating for a loud stag party. The stairs smell like vomit or red bull... i'm not quite sure which.

6/10 Okay

inna29

perfect to drink and dance all night
Very noisy place. All night till 6 am are working all night clubs and bars in the ground floor of apartaments. Lots of people around. Hotel was ok, i stayed in 1 bedroom apartaments, so there was a living room , 1 double bedroom,1 bath, 1 balcony. Air conditioning in every room, but 1 wasnt working, so it was hot, pool was good, clean, but every day where was some people drinking all day there. Santa ponca beac is not as good as in photos, rocky sand, water a litle bit dirty because of lots of people. As we have 7 days in Alcudia (east of island) before goning to santa ponca i would rather stay in alcudia. Santa ponca is english resort, allmost all are englishmen, no problem of supermarkets, and the costs in bars are lower when in alcudia.in conclusion, i will rather pay more but stay in east of island, nor in southwest. ( stayed in island 2012-08-04 to 2012-08-14).

6/10 Okay

Dan

Disliked: Staff & service, property conditions & facilities
Deya
Average standard, good for getaway with group of young friends. Decen sized rooms, air conditioning good view close to all surrounding bars etc. Although staff at reception were not very pleasant or overly helpful.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Down Town district

8/10 Good

johnny, dublin,ireland

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
deya stayover in santa ponsa
returned after 26yrs.still great location,waterpower still weak on 7th floor,furniture,kitchen appliance needs updating,staff and cleaners hard workers,great views,value,u get what u pay for,will be back sometime,jc

8/10 Good

Einar

Stayed 11 nights in Oct 2023
Response from Guest Relation on Mar 4, 2024
Dear Einar, Thank you for this great feedback about your recent stay at Pierre & Vacances Mallorca Deya.We are delighted that you had a pleasant experience during your stay with us and appreciate your valuable feedback.We look forward to welcoming you back. Best regards,Guest Relation

4/10 Poor

Frédéric

Travelled with family
Disliked: Cleanliness, room comfort
Hôtel sale, pas entretenu, personnel sympa
Le logement etait dans un état de dégradation et de propreté réellement affreux. Tous les murs sont tâchés, tous les sols sont fortement abîmés et sales. Salon : tables sales, canapé avec housse très usée, rideaux tachés. Cuisine : plan de travail dégueulasse, vaisselle sale, pas d'éponge ni de produit vaisselle. Balcon : 4 ème étage, rembarde avec du jeu, baie vitrée ne ferme pas, table hs. Chambre : matelas trop fins, dessus de lits usés et troués, porte cassée, poignée cassée, impossible de fermer. Salle d'eau : wc cassés qui coulent,chasse d'eau ne fonctionne pas, sol dégueulasse avec cheveux et poils. Bonde de douche pourrie. Porte hs qui ne ferme pas. Les femmes de ménage ne font pas leur travail. Elles changent les draps et les serviettes sur demande mais ne nettoient et ne lavent rien !! Je suis allé me plaindre à l'accueil en expliquant mais le lavage n'a pas été fait ! On a choisi une VUE SUR LA MER mais du 4ème étage on ne voit que la piscine. D'ailleurs concernant la piscine : elle est très propre et très agréable, vraiment. Tous les matins et et tous les "soirs" jamais piquer une tête ! Enfin gros bémols : Les deux personnes sont très désagréables. Elle ouvre à 10h00 et ferme beaucoup trop tôt : 18h00! Et ils essaient de vous chasser avant pour pouvoir fermer l'accès et partir plus tôt en vous sifflant ! La terrasse est très sale et juste rincée à l'eau. Parking : aucun. Aller à 300 mètres au parking municipal si il y a de la place. ++ : personnel de l'accueil
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 16, 2023
Cher Frédéric,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes ravis de lire que vous avez apprécié notre équipe.Cependant, nous sommes désolés d'apprendre que la propreté et l'état de l'appartement n'étaient pas à la hauteur de vos attentes. Nous prenons vos commentaires très au sérieux et allons travailler avec notre équipe de nettoyage pour améliorer ces aspects. Par ailleurs, il est vrai que certains de nos appartements offrent cette vue, mais cela dépend de la disponibilité et de l'emplacement de l'appartement. Comme vous l'avez mentionné, un parking municipal est disponible à proximité. Enfin, nous prenons note de vos remarques concernant les horaires de la piscine et allons les revoir pour mieux répondre aux attentes de nos clients.Nous espérons avoir l’opportunité de vous revoir afin de changer votre perception concernant notre établissement.Bien cordialement,

6/10 Okay

Mario

Liked: Cleanliness
Me pareció viejo y con poco mantenimiento
Stayed 1 night in Sep 2023
Response from General Manager on Oct 13, 2023
Estimado Mario,Nos gustaría darle las gracias por alojarse en nuestros apartamentos Pierre & Vacances Mallorca Deya y por trasladarnos su feedback.Nos alegra saber que encontró la limpieza de la habitación agradable. Sin embargo, lamentamos que no haya quedado satisfecho con el estado general del apartamento.Queremos asegurarle que tomamos en cuenta sus comentarios y trabajamos constantemente en mejorar nuestras instalaciones para ofrecer una experiencia más cómoda y agradable a nuestros huéspedes. Agradecemos su retroalimentación y nos esforzaremos por mejorar en este aspecto.Será muy grato poder recibirle nuevamente. Un cordial saludo,General Manager

2/10 Terrible

Rehman

Disliked: Cleanliness, room comfort
Horrible a fuir
Stayed 4 nights in Sep 2023
Response from General Manager on Oct 13, 2023
Cher hôte,Merci pour votre retour.Nous sommes désolés que votre séjour parmi nous ne se soit pas déroulé dans les meilleures conditions et nous vous présentons nos plus sincères excuses. Nous aurions souhaité que vous nous en fassiez part sur place, nous aurions alors pu envoyer une retouche ménage ou vous reloger dans la mesure de nos disponibilités.Un point sera fait avec le service d'entretien.Nous espérons regagner votre confiance lors d'un prochain séjour.Bien cordialement,General Manager

8/10 Good

Shevin

Liked: Room comfort
Stayed 6 nights in Aug 2023

2/10 Terrible

Chiara

Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023

6/10 Okay

Edoardo

Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
Struttura un po' datata, in condizioni discrete. La pulizia lascia a desiderare, soprattutto quella delle aree comuni. La zona è molto rumorosa e frequenta da ragazzi poco tranquilli, inoltre è davvero carente in parcheggi. La struttura è collocata in una buona posizione e il personale e molto cortese.
Stayed 7 nights in Aug 2023

8/10 Good

Ilona

Travelled with family
Liked: Cleanliness, room comfort
Not too bad. You got what you pay for.
This place is not a high standard. It is also noisy, sofa was not old and not comfortable, equipment in kitchen was missing and one of the two lifts wasn't working. But the location is very good, the view was great, the service was friendly, ac was working and shower was ok. The price was also rather attractive. We would recommend it rather for the young people who are ok with the party noise at night.
Stayed 7 nights in Aug 2023

8/10 Good

Sergio

Travelled with group
Liked: Property conditions & facilities
A very nice hotel, but a lot of people use it for partying. So, if that is not your vibe, you may have bad nights, because people get really loud.
Stayed 3 nights in Jul 2023

8/10 Good

Mickaël

Stayed 1 night in Jul 2023

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo correcto. Lo único no está muy bien insonorizado y se escucha muchísimo ruido. Estábamos de vacaciones en familia y es lo único molesto, por el resto todo bien.
Stayed 6 nights in May 2023

6/10 Okay

Marie

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Hôtel très bien située, proche de la mer, dans une rue avec de l'animation, proche des supers marchés, grande piscine qui es entretenue tout les matins. Dommage qu il n y es pas d'animations au bord de la piscine. Hotel parfais pour un sejour entre amis je déconseille pour les familles. Un bon coup de rénovation ne serait pas de trop, l hotel es dégradée.
Stayed 7 nights in Jul 2022
Response from General Manager on Nov 24, 2022
Chère Marie,Merci d'avoir pris le temps de rédiger ce retour suite à votre séjour.C'est avec joie que nous lisons que vous avez apprécié l'emplacement de notre hôtel à proximité de la mer et de toutes commodités.Sachez que nous prenons note de vos remarques et nous vous en remercions. Vos retours sont importants afin d'améliorer la qualité de nos prestations.Merci d'avoir souligné notre piscine et son bon entretien.En espérant vous accueillir une fois de plus,General Manager

8/10 Good

Monika

Liked: Amenities, property conditions & facilities
Stayed 4 nights in May 2022
Response from General Manager on Nov 23, 2022
Dear Monika,We would like to thank you for your rating of your recent stay.We are happy to have met your requirements.We would certainly like to learn more about that in a private message.We look forward to welcoming you back. Best regards,General Manager